无锡千禧大酒店-Introduction-of-Millennium-&-Copthorne-Hotels-&-millenniumwuxi.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“,You are the Centre of Our World,”,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,“You are the Centre of Our World”,*,Introduction of,Millennium&Copthorne Hotels,千禧国敦酒店管理集团介绍,“,You are the Centre of Our World,”,Welcome to the one of the fastest-growing hotel groups in the world,欢迎莅临全球成长最快速的酒店集团之一,The Background of M&C Hotels,千禧国敦酒店管理集团的背景,“,You are the Centre of Our World,”,千禧国敦酒店国际有限公司，新加坡丰隆集团的一员。,Millennium&Copthorne International Limited,，,a subsidiary member of the Singapore-based,Hong Leong Group,.,M&C,“,You are the Centre of Our World,”,HONG LEONG GROUP PROFILE,丰隆集团概述,Founded in 1941 by the late Kwek Hong Png,father of current Executive Chairman,Mr Kwek Leng Beng,由现任集团主席郭令明先生的父亲郭芳枫先生于,1941,年创立,Executive Chairman,Mr Kwek Leng Beng,集团主席,:,郭令明先生,Member of the Hong Leong Group,千 禧 国 敦 酒 店 股 票 上 市 公 司（,M&C),丰 隆 集 团 的 成 员 之 一,Hong Leong Group is one of Singapores largest companies,丰隆集团是新加坡最大的公司之一,Has diversified interests in finance,property development,real estate,industry,and of course,hospitality,在金融、物业发展、房地产、工业当然还包括酒店业都拥有广泛的投资,More than S$20 billion in diversified premium assets spread world wide,an annual turnover of S$4 billion and stocks traded on 11 of the worlds stock markets,超过,200,亿新元的各种资产遍布全球，年营业额,40,亿新元，股票在全球,11,个股票市场进行交易,Hotel ownership and management one of the Groups core businesses,酒店所有权和经营管理是集团的一项核心事业,Has wide expertise in development of hotel properties,专注于多元和专业化的酒店物业发展,CORPORATE STRUCTURE,丰隆集团机构结构简图,Hong Leong Group,丰隆集团,City Developments Ltd,城市发展,Hong Leong Holdings,丰隆控股,Hong Leong Asia,丰隆亚洲,Hong Leong Finance,丰隆金融,Millennium&Copthorne Hotels plc,千禧国敦酒店,City e-Solutions,城市电子资询,Grand Plaza Hotel Corporation,皇府,(Grand Plaza),酒店集团,Millennium&Copthorne Hotels New Zealand Limited,CDL Investments New Zealand,新西兰城市发展投资公司,Kingsgate International Corporation(De-listed),君门国际集团公司,SWAN Inc.,SWAN,国际,Home Appliances,Henan Xinfei,家用电器,河南新飞,Diesel Engines,柴油机电,China Yuchai,-Thakral Corp,-Hong Leong Group Enterprise,丰隆实业,Green Packaging,G,Pac Technology,Building Materials&Quarry,建材与石材,53%,52%,61%,70%,60%,51%,85%,CDL Hospitality Trusts,城市发展酒店信托,“,You are the Centre of Our World,”,Millennium&Copthorne Hotels Plc is one of worlds largest owned-and-managed hotel groups.,千禧国敦酒店股份上市公司是世界上最大的酒店所有者和经营管理集团之一。,Listed on the London Stock Exchange in 1996 with more than 20 hotels,it has grown to over,120 hotels,to date across North America,Europe,Middle East and Asia Pacific.,自从,1996,年，凭借,20,多家酒店在伦敦证券交易所上市以来，至今已经发展到,超过,120,家酒店,，并且横跨北美、欧洲、中东和亚太平洋地区。,Global Hotel Network,全 球 酒 店 网 络,北美,欧洲,中东,亚太平洋,Over 29,408 rooms worldwide located in,more than 19 countries,.,全世界超过,29,408,间客房,坐落于,19,个国家,以上。,Millennium&Copthorne Hotels Plc and its companies are committed to a customer-centric philosophy while ensuring returns for investors and owners.,千禧国敦酒店股份上市公司和它旗下的子公司忠于以顾客为中心的经营哲学，进而确保投资者和业主的投资回报。,北美,欧洲,中东,亚太平洋,Global Hotel Network,全 球 酒 店 网 络,Our History,发展历史,千禧国敦集团的里程碑,千禧酒店和度假村的品牌建立,1970s,1985,1993,1989,1995,1996,2000,2006,2008,最初阶段,国敦酒店的品牌建立,在新加坡，,CDL,国际酒店,(CHIL),拥有,6,家亚洲酒店,CHIL,收购了位于伦顿的,Gloucester,酒店并且获得了在新西兰,13,家连锁酒店的管理权。,千禧国敦集团的股票在伦敦证券交易所上市,资本重组,国敦酒店以,2.19,亿英镑的价格卖给,CHIL,CHIL,城市发展,有限公司,CDL,千禧国敦,CES,城市,e,方案,有限公司,千禧,国尊,天鹅持股有限公司,SWAN,85%15%,中国大陆的第一家千禧酒店于当年八月在上海开幕,北京千禧大酒,2008,年,4,月,10,日,2002,千禧国敦集团的中国区全球销售工作室在北京成立。,厦门海景千禧大酒店,青岛国墩大酒店,M&C Group Structure,千禧国敦集团结构,Millennium&Copthorne PLC,Millennium&Copthorne PLC,Millennium&Copthorne PLC,(UK&EU),千禧国敦国际有限公司,(,英国和欧洲,),Millennium&,Copthorne,(Middle East&North Africa),Millennium Hotels,&Resorts(USA),千禧酒店和度假村,(,美国,),Millennium&,Copthorne,International Ltd,(Asia),Kingsgate International,Group,君门国际集团,Millennium&,Copthorne Hotels,New Zealand Ltd,CEO of Millennium&Copthorne Hotels,千禧国敦酒店首席执行官,Mr.Wong Hong Ren,M&C Group Structure,千禧国敦集团结构,Asia Region,亚洲区,Country Head China,中国区总监,Mr.Lawrence Yip,叶伟霖 先生,Vice President of Hotel Development,酒店开发副总裁,Mr.Ng Chee Theam,吴子天 先生,Four Major Brands in M&C Hotels,千禧国敦酒店管理集团的四个主要酒店品牌,“,You are the Centre of Our World,”,There are four,major brands in M&Cs portfolio:,千禧国敦酒店集团旗下共有,4,个主要品牌,:,Grand Millennium,豪华千禧,Millennium,千禧,Copthorne,国敦,Kingsgate,君门,“,You are the Centre of Our World,”,Grand Millennium,豪华千禧,Exudes elegance and luxury with a contemporary touch,designed to pamper the discerning international traveler,；,作为最顶级的酒店品牌，设置在主要的重点通道城市，专为有鉴赏力的最尊贵的国际客人设计,“,You are the Centre of Our World,”,Millennium,千禧,Hotel is an upscale brand ideal for the value minded business&discerning leisure travelers,；,千禧品牌代表了豪华酒店，为商务客人和休闲游客提供高质量的服务；,“,You are the Centre of Our World,”,Copthorne,国敦,Hotel is a mid-scale brand leveraging the warm traditional hospitality of the regional culture,；,国敦品牌是为了迎合中端市场的需要；,“,You are the Centre of Our World,”,Kingsgate,君门,Hotel is for leisure getaways or budget conscious travelers looking for comfort and convenience.It is New Zealands largest hotel brand.,君门则大受差旅预算有限的游客的青睐,是新西兰最大酒店品牌。,We deliver our customer brand promise“You are the centre of our world”through systematic staff training and recruitment.,大力向顾客推广我们的品牌承诺“在千禧国敦的广阔世界,我们以您为中心”。,BrandPromise&Delivery,品牌承诺和推广,Regular tracking of hotel and staff performances ensure achievement of high standards.,系统性的招募新员工及新员工培训。定期追踪酒店及员工的表现,以确保品牌承诺的高标准执行绩,Consistent delivery of brand promise has won our hotels and staff numerous awards&recognition.,持续地推广品牌承诺已为酒店及员工赢得多项殊荣和表扬。,BrandPromise&Delivery,品牌承诺和推广,Career development opportunities&,management training are central to,the groups human resource motivation philosophy.,对基层和管理层员工进行专业化培训，从而提高员工的工作积极性。,Grass-roots support programs anchor our social commitment to the local community,推行基层员工计划,是集团善尽社会责任的表现,鼓励及照顾基层员工。,BrandPromise&Delivery,品牌承诺和推广,Welcome to the,Millennium&Copthorne Hotels Plc,欢迎来到千禧国敦酒店的世界,M&C Hotels Distribution,千禧国敦酒店的分布,In Singapore,MCIL manages,在新加坡，千禧国敦酒店国际有限公司,管理着,:,Grand Copthorne Waterfront Hotel,国敦河畔酒店,Orchard Hotel,乌节大酒店,M Hotel,M,酒店,Copthorne Kings Hotel,国敦统一酒店,Copthorne Orchid Hotel,国敦胡姬酒店,KINGS HOTEL,-SINGAPORE,新加坡国敦统一酒店,“,You are the Centre of Our World,”,Grand Copthorne Waterfront Hotel,新加坡国敦河畔大酒店,Grand Millennium Kuala Lumpur,Malaysia,吉隆坡千禧大酒店,马来西亚,Millennium Sukhumvit Hotel,Bangkok,千禧,Sukhumvit,酒店,曼谷,迪拜千禧大酒店,阿拉伯联合酋长国,奥克兰帕内金丝酒店，,新西兰,M&C Hotels in China,千禧国敦酒店在中国,“,You are the Centre of Our World,”,Millennium Hongqiao Shanghai(opened in 2006),上海千禧海鸥大酒店,(2006,年开业,),Millennium Harbourview Hotel Xiamen (opened in 2008),厦门海景千禧大酒店,(2008,年开业,),Copthorne Hotel Qingdao,青岛国敦酒店,Grand Millennium Hotel Beijing（opened in,2008),北京千禧大酒店,(2008,年开业,),Millennium Wuxi(opened in 2009),无锡千禧大酒店,(2009,年开业,),Millennium Hotel Chengdu(opened in 2010),成都新东方千禧大酒店,(2010,年开业,),M&C HOTELS,IN CHINA,千禧酒店和国敦酒店,-,中国,Millennium Hongqiao Hotel Shanghai,上海千禧海鸥大酒店,“,You are the Centre of Our World,”,Add:,No.2588 Yan An Si Road,Changning District,Shanghai,i,地址：上海 长宁区 延安西路,2588,号,Millennium Harbourview Hotel Xiamen,厦门海景千禧大酒店,“,You are the Centre of Our World,”,Add:,No.12-8 Zhenhai Road,Xiamen,Fujian,地址：中国厦门镇海路,12-8,号,Copthorne Hotel Qingdao,青岛国敦大酒店,“,You are the Centre of Our World,”,Add:,No.28 Middle Hongkong,Road,Shi Nan District,Qingdao,址址,:,山东省青岛市市南区香港中路,28,号,Grand Millennium Hotel Beijing,北京千禧大酒店,“,You are the Centre of Our World,”,Add:No.7 DongSanHuan Middle Road Chaoyang District,Beijing,地址：朝阳区东三环中路,7,号,Millennium Hotel Wuxi,China,无锡千禧大酒店,Address:11Chang Jiang Road,Wuxi New District,Wuxi 214028,Jiangsu P.R.China,地址：中国江苏省无锡市新区长江路,11,号,Millennium Hotel Cheng Du,China,成都千禧大酒店,Add:No.41 South of Shenxian Shu Road,Chengdu,地址：成都高新区神仙树南路,41,号,M&C,Vision and Core Values,千禧国敦集团的远景及核心价值,“,You are the Centre of Our World,”,To be the hotel group preferred by guests,employees,industry partners and investors.,致力于成为宾客、员工、行业合作者与投资伙伴所首选的酒店集团。,“,You are the Centre of Our World,”,MCIL Vision,千禧国敦酒店集团的远景,M&CCoreValues,千禧国敦酒店集团的核心价值,Customer and Employee Focus,顾客和员工至上,Innovation and Creativity,改革和创新,Openness in Communication,开诚布公的交流,Emphasis on teamwork,注重,团队协作,Driven to increase shareholder value,致力于增加股东利润,Courage to meet challenges&win,勇于面对挑战并取得成功,Introduction of Millennium Hotel Wuxi,无锡千禧大酒店介绍,“You are the Centre of Our World”,Introduction to Our,Hotel,我们酒店的介绍,Hotel Organisation,酒店组织结构,Departmental Roles,各部门任务,Mission Statement,我们的使命,TOPICS TO BE COVERED/,主题,“You are the Centre of Our World”,Introduction to Our,Hotel,我们酒店的介绍,“You are the Centre of Our World”,Hotel Positioning Statement,酒店定位,Millennium Hotel Wuxi is amongst the premier international branded hotels of the city.Guests of the hotel enjoy clean,comfortable and chic surrounds;spacious rooms with the technological and design features to not only meet their requirements,but also exceed their expectations;contemporary cuisine in an array of restaurants;and the ability to unwind and relax in modern recreation zones.,无锡千禧大酒店是无锡又一家国际一流品牌的酒店。为迎合宾客对清洁、舒适及优雅环境的喜好，酒店内精工设计的宽敞房间、风格独特的主题餐厅以及放松身心的现代娱乐场所，不仅能满足广大宾客的基本需求，更要超出客人的期望。,“You are the Centre of Our World”,Hotel Positioning Statement,酒店定位,Millennium Hotel Wuxi is the premium choice for its guests.Clients are assured of a hassle free and comfortable stay while in the hotel with staff trained to assist and take care of their needs in an efficient and caring manner.Meetings,Functions and Banquets are the hallmark of the hotel no detail is overlooked to ensure that events held both within and outside the property impress with seamless professionalism and positive outcomes for all involved.,无锡千禧大酒店是客人的明智选择。我们的服务人员训练有素、彬彬有礼、服务有效，确保了客人的停留舒适无干扰。会议室、功能厅、宴会厅是酒店的亮点,-,不论内部还是外部的盛会，每一细节都不被忽视，并将同样地展示出无可挑剔的专业品质和积极乐观的收效。,“You are the Centre of Our World”,Hotel Positioning Statement,酒店定位,Millennium Hotel Wuxi provides guests with the standards of an international luxury hotel at reasonable prices,ensuring that their time at the hotel is comfortable,enjoyable and above all memorable.,无锡千禧大酒店为客人提供国际豪华酒店的标准以及合理的价格，确保客人在酒店的时光舒适，快乐，难以忘怀。,“You are the Centre of Our World”,The First International 5Star Hotel In Wuxi New District,无锡新区首家国际五星级饭店,Owned by Wuxi Xinchang Real Estate Co,Ltd.,业主是无锡鑫畅置业有限公司,Located in the heart of Wuxi New District,which is near Wuxi Railway Station,Hu Ning Expressway and Wuxi Airport.,酒店位于无锡新区的中心，靠近无锡火车站，沪宁 高速及无锡国际机场。,9.6 Km from Wuxi Airport,距无锡机场,9.6,公里,10 Km from Wuxi Railway Station,距无锡火车站,10,公里,“You are the Centre of Our World”,Address:,11Chang Jiang Road,Wuxi New District,Wuxi 214028,Jiangsu P.R.China,地址：中国江苏省无锡市新区长江路,11,号,邮编：,214028,Tel,:(86)510 6661 5551,电话,:(86)510 6661 5551,Fax,:(86)510 6661 5552,传真,:(86)510 6661 5552,E-mail:millenniumwuxi,电邮,:millenniumwuxi,Web Address:,网站,:,“You are the Centre of Our World”,Room Type,房型,Superior,高级客房,The Junior Suite,高级套房,Superior,高级客房,Deluxe,豪华客房,Club,行政客房,Junior Suite,高级套房,Club Suite,行政套房,Deluxe Suite,豪华套房,Business Suite,商务套房,Duplex Suite,复式套房,Luxury Suite,奢华套房,Premier Suite,外交套房,Presidential Suite,总统套房,54,“You are the Centre of Our World”,Rating/,星级,:5-Star,Rooms/,客房,308 rooms/308,间客房,Room Size from 48m,客房面积,48,平方米,以上,Latest in Technology,最先进的工艺,High Speed Internet Access,高速上网,Cable TV,有线电视,Personal In-room Safe,私人客房保险箱,Flat Screen TV,液晶电视,Oxygen Club,绿氧健身会所,Location:1st Floor,地点：,1,楼大堂,56,“You are the Centre of Our World”,Food&Beverage/,餐饮,:,Lobby Lounge/,大堂吧,Yi Pin Chinese Restaurant/,一品轩中餐厅,Amber,Western Restaurant/,琥珀西餐厅,Irori,Japanese Restaurant/,聚炉烧日餐厅,24 Hr Room Service/24,小时客房服务,Eleven 98/1198,酒吧,Banquet,&Meeting,Facility/,宴会及会议设施,“You are the Centre of Our World”,Lobby Lounge,大堂吧,Location:1st Floor,地点：,1,楼大堂,Opening Hours,：,07:00 23:00,营业时间：,07:00 23:00,“You are the Centre of Our World”,Irori Japanese,Restaurant,聚炉烧日餐厅,Location:1,st,Floor,地点：酒店,1,楼,Opening Hours:11:,3,0 22:,0,0,营业时间：,11:,3,0 2,2,:,0,0,営業時間,：,11:,3,0 2,2,:,0,0,Lunch Hours:11:30 14:30,Dinner Hours:17:00 22:00,午餐：,11:30 14:30,晚餐：,17:00 2,2,:00,“You are the Centre of Our World”,Amber All Day Dining,琥珀西餐厅,Location:1,st,Basement Level,地点：地下一层,Opening Hours:06:30 21:00,Buffet Breakfast Hours:06:30 10:30,Lunch Hours:11:30 14:00,Dinner Hours:,17:00 21:00,营业时间：,06:,3,0,2,1,:,0,0,自助早餐：,06:30 10:30,午餐,：,11:30 14:00,晚餐,：,17:00 21:,0,0,60,“You are the Centre of Our World”,Yi Pin Chinese Restaurant,一品轩中餐厅,Location:1,st,&2,nd,Floor of East Wing,地点：酒店裙楼的,1,、,2,楼,Opening Hour,：,11:30 22:30,营业时,间：,11:30 2,2,:30,Lunch Hours,：,11:30 14:30,Dinner Hours,：,17:00 21:00,午餐：,11:30 14:30,晚餐：,17:00,21:00,61,“You are the Centre of Our World”,Name of Room,名称,Total Area,总面积,Theatr,剧院式,Board,Room,董事会议,U-Shape,U,型,Class Room,课桌式,Reception,酒会,Buffet,自助餐,Dinner,W.Stage,舞台宴会,Dinner w/out,Stage,宴会,Ballroom,宴会厅,390,360,90,120,240,350,200,240,260,Conference 3,会议室,3,31,14,Conference 2,会议室,2,50,16,Conference 1,会议室,1,92,80,26,24,48,60,40,30,50,VIP 1,贵宾厅,1,82,80,26,24,48,60,40,30,50,VIP 2,贵宾厅,2,82,80,26,24,48,60,40,30,50,BANQUET&MEETING FACILTIES,会议设施,62,“You are the Centre of Our World”,Ballroom,宴会厅,Events&Meetings,宴会及会议,Location:2,nd,Floor,地点：酒店,2,楼,63,“You are the Centre of Our World”,Meeting Room,会议室,Events&Meetings,宴会及会议,64,“You are the Centre of Our World”,VIP Room,贵宾厅,Events&Meetings,宴会及会议,65,“You are the Centre of Our World”,ELEVEN 98,酒吧,Location:1,st,Floor,地点：,1,楼大堂,Opening Hours:17:00 01:00,营业时间：,17:00 01:00,“You are the Centre of Our World”,Mission Statement,我们的使命,“You are the Centre of Our World”,We are committed to exceeding our guests expectations by offering a true Millennium experience of service excellence,respect and cultural understanding in a comfortable environment with perceptible value.,我们致力于超越客人的期望，提供一个可感知价值的舒适的环境，服务卓越，尊重，理解文化的真正的“千禧”体验。,“You are the Centre of Our World”,Millennium Wuxi is committed to be the preferred employer in the city.We will achieve this through providing associates with a safe,harmonious and exciting workplace.We will offer an atmosphere in which associates can be motivated and developed to excel with pride.,无锡千禧大酒店致力于成为无锡市的最佳雇主。我们将通过提供给各位一个安全，和谐及激动人心的工作场所来实现这一目标。我们将提供一种激励的氛围，使员工良好发展。,“You are the Centre of Our World”,We will provide owners with optimal returns and a product in which they can take pride.Through innovation,the hotel will be the leader in developing and upholding the brand image in China.Adopting an attitude of Corporate Social Responsibility,we will be the hotel management company of choice for owners,suppliers and business partners to co-operate with.,我们将给业主提供最优的回报并提供和使他们能引以为豪的产品。通过创新，酒店将会在中国成为发展中的领军者并维护品牌形象。秉持企业的社会责任的态度，我们将成为业主，供应商，客户合作的最佳选择。,“You are the Centre of Our World”,Hotel,Training,酒店培训,阶段,培训时间,培训内容,形式,主导部门,考核形式,一,入职后前,2,天,新员工入职培训,教室式,人力资源部,笔试,二,前,6,个月,岗位知识、服务技能、,服务流程、服务标准、产品,知识等,在岗培训、现场督导、,小组学习,所在部门,1,、实操及表现评估,2,、笔试,3,、客人反馈,三,7-11,月,部门培训回顾,管理理论简介,时间管理、人员安排、处理,问题和矛盾、团队激励、有,效沟通、人员培训、,做为主管的您、情境领导等,在岗培训、现场督导,教室式,所在部门,人力资源部,1,、表现评估及,客人反馈,2,、笔试,四,第,12,个月,回顾培训,现场指导,所在部门,人力资源部,综合表现评估,Training System,培训体系,72,“