饭店服务台常用英语词汇.docx

服务台常用英语词汇
management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveler’s cheque 旅行支票
pay (动)付款
fill (动)填写
administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number  拨号码
hold the line  别挂电话
can't put somebody through  接不通
ordinary telegram 普通电话
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone  挂上电话
Line, please.  请接外线
The line is busy(engaged)  占线
send a telegram(cable) 发电报
long distance 长途电话
telephone directory 电话簿
call somebody up  打电话给某人
can't hear somebody  听不见
can't get through  打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad.  听不清
express telegram 加快电报
special dispatch 专电
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶 
transformer 变压器

饭店交流用语
欢迎和问候语：
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you .
很高兴见到您。
3、How are you?
您好吗？
Fine, Thanks. And you ?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
电话用语：
8、**hotel , front desk. Can I help you?
**饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
祝贺语：
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much).
谢谢您（非常感谢）。
20、Thank you for your advice (information , help)
感谢您的忠告（信息、帮助）。
21、It's very kind of you .
谢谢，您真客气。
22、You are welcome .
不用谢。
23、Not at all.
不用谢。
Don't mention it .
不用谢。
24、It's my pleasure .
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I'm sorry .
很抱歉。
28、Excuse me .
对不起。
29、I'm sorry, It's my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting.
对不起，让您久等了。
31、Sorry to interrupt you.
对不起，打扰您了。
32、I'm sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That's all right.
没关系。
35、Let's forget it.
算了吧。
征询语：
36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的吗？
39、Just a moment, please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course .
当然可以。
指路用语:
41、Go upstairs/downstairs.
上楼/下楼。
42、It's on the second (third) floor .
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left /right.
往左转/右转。
45、It's in the lobby near the main entrance.
在大厅靠近大门。
46、It's in the basement at the end of the corridor.
在地下室走廊尽头。
提醒用语：
47、Mind(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don't leave anything behind.
请别遗忘您的东西。
50、Don't worry.
别担心。
51、Take it easy.
放心好了。
52、Please don't smoke here.
请不要在这边抽烟。
告别语：
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
前厅：
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier's desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Housekeeping. May I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.
我希望没有打扰您。
9、One moment ,madam. I'll bring them to you right away .
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor...)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, please .Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的帐单，请签字。</P< p>
预订酒店英语
（开房必备）
Dialogue A
a:Good morning.Hilton Hotel. May I help you?
b:Good morning.Have you got any vacancies for the nights of 12th and 13th.I'd like to make a reservation for the two nights
a:All right .Single or double-room?
b:Double-room please.
a:Yes.we have a double -room available.
b:Is that with or without bath?
a:It's a room with shower and toilet ,sir.
b:That sounds fine. Is there an air conditioner?
a:Yes,but of course.
b:How much will it be for one night?
a:Let me see.A double-room $800 per night.
b:Does that include breakfast?
a:Yes.that includes a continental breakfast and a morning newspaper.
b:Do you accept VISA?
a:Yes, we do, what time will yo be arriving?
b:I should be there aroud 5:30 p.m on the 12th.
a:Ok, sir ,Could I take your name and contact number, please?
b:Yes,It's John Smith.It's New York 456-122
a:Could you spell that, please?
b:J-o-h-s-m-i-t-h.
a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.
b:That's right.Thank you.
a:Thank you sir. Good-bye.

餐厅点餐英语用语

点菜就餐的次序：找桌子 看菜单 点菜 付钱 离开

Have you got a table for two, please?
请问您有两个人的桌子吗？

Have you booked a table?
您预定餐桌了吗？
Have you made a reservation?
您预定了吗？
smoking or non-smoking?
吸烟区还是非吸烟区？
Would you like something to drink?
您想喝什么？
Would you like to see the menu?
您需要看菜单吗？
Language Notes 三言两语
点菜就餐的典型次序是：找一张桌子坐下－看菜单－点菜－付钱－离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table 和make a reservation．在英国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。
打搅一下，我能看看菜单吗？
expression表达
Excuse me, could I see the menu, please?
打搅一下，我能看看菜单吗？
Are you ready to order?
您现在可以点餐吗？
first course/stasrters
第一道菜／开胃菜
maincourse
主菜
dessert
甜食
Could I have the bill, please?
请拿账单来，好吗？
How would you like to pay?
请问您怎样付款？
Language Notes
三言两语
在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是鱼和炸土豆条，它同“roast beef and york shir pudding——牛肉布丁”、“shepherd spie——牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食——或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。
餐厅里的对话
Conversation In A Restaurant
Hugh is ordering a meal in a restaurant
a few moments later
Emma: one sparkling water
Hugh: Thanks very much
Emma: Are you ready to order?
Hugh: Yeah I think I am actually. Could I just have the soup to start please.

Emma: That's minestrone, is that all right sir?

Hugh: Yeah, that's fine, and for the main course could I have the chicken please?

Emma: Chicken.

Hugh: And just some vegetables and some boiled potatoes please

Emma: Boiled potatoes, OK?

Hugh: Thanks very much.

Emma: OK.
餐厅里的对话
休正在餐厅点餐（过了一会儿）
埃玛：一份带汽的矿泉水。
休：谢谢！
埃玛：您现在可以点菜吗？
休：是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么？
埃玛：是意大利蔬菜汤，可 以吗？
休：可以。好的…… 至 于主菜，请给我一份鸡肉，好吗？
埃玛：……鸡肉……
休：再来一点蔬菜和煮土豆。
埃玛：……煮土豆。好的。
休：谢谢！
埃玛：好的。
旅馆英语-寻问餐厅
　到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?
Could you recommend a nice restaurant near here?
我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.
我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants?
这附近是否有中国餐厅?
Is there a Chinese restaurant around here?
这附近是否有价位不贵的餐厅?
Are there any inexpensive restaurants near here?
你知道现在那里还有餐厅是营业的吗?
Do you know of any restaurants open now?
我想尝试一下当地食物。
I'd like to have some local food.
最近的义大利餐厅在那里?
Where is the nearest Italian restaurant?
旅馆英语-餐厅预约
　享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。
我需要预约位子吗?
Do I need a reservation?
我想要预约3个人的位子。
I'd like to reserve a table for three.
我们共有6个人。
We are a group of six.
我们大约在8点到达。
We'll come around eight o'clock.
我要如何才能到达餐厅?
How can I get there?
我想要预约今晚7点2个人的位子。
I'd like to reserve a table for two at seven tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this evening.
我们大概需要等多久?
How long is the wait?
9点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么?
What do you have for today's special?
我们想要面对花园的位子。
We'd like a table with a view of garden.
没问题。请给我你的名字。
It's O.K. Your name, please.
我的名字是洁西卡•杨。
My name is Jessica Yang.
餐厅是否有任何服装上的规定?
Do you have a dress code?
女士是否需着正式服装?
Could the ladies wear formal dresses?
请不要穿牛仔裤。
No jeans, please.

旅馆英语-餐厅点餐
  　到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。
请给我菜单。
May I have a menu, please?
是否有中文菜单？
Do you have a menu in Chinese?
在用晚餐前想喝些什么吗？
Would you like something to drink before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an aperitif?
可否让我看看酒单？
May I see the wine list?
我可以点杯酒吗？
May I order a glass of wine?
餐厅有那几类酒？
What kind of wine do you have?
我想点当地出产的酒。
I'd like to have some local wine.
我想要喝法国红酒。
I'd like to have French red wine.
是否可建议一些不错的酒？
Could you recommend some good wine?
我可以点餐了吗？
May I order, please?
餐厅最特别的菜式是什么？
What is the specialty of the house?
餐厅有今日特餐吗？
Do you have today's special?
我可以点与那份相同的餐吗？
Can I have the same dish as that?
我想要一份开胃菜与排餐（鱼餐）。
I'd like appetizers and meat (fish) dish.
我正在节食中。
I'm on a diet.
我必须避免含油脂（盐份/糖份）的食物。
I have to avoid food containing fat (salt/sugar).
餐厅是否有供应素食餐？
Do you have vegetarian dishes?
你的牛排要如何烹调？
How do you like your steak?
全熟（五分熟/全生）。
Well done (medium/rare),please.

旅馆英语-预定篇
　出外旅游时，旅馆便是我们的家，详细了解家中的每一项设备与使用方法，才能得到良好的住宿品质。此外，在确认房间之前，不妨尽量向旅馆提出个人合理的要求，毕竟，一趟旅游成功与否，住宿的舒适感可是占一席之地的。
我会晚一点到达，请保留所预订的房间。
I'll arrive late, but please keep my reservation.
我在台北已预订房间。
I made a reservation in Taipei.
我的名字是王明明。
My name is Wang Ming-Ming.
我想要一间安静一点的房间。
I'd like a quiet room.
我想要楼上的房间。
I'd like a room on the upper level.
我想要一间视野好（有阳台）的房间。
I'd like a room with a nice view (a balcony).
随时都有热水供应吗?
Is hot water available any time?
我可以看一看房间吗?
May I see the room?
是否还有更大的（更好的/更便宜的）房间?
Do you have anything bigger (better/cheaper)?
我要订这间房间。
I'll take this room.
麻烦填写这张住宿登记表。
Would you fill in this registration form?
这里可使用信用卡（旅行支票）吗?
Do you accept credit cards (traveler's checks)?
是否可代为保管贵重物品?
Could you keep my valuables?
餐厅在那儿?
Where is the dining room?
餐厅几点开始营业?
What time does the dining room open?
早餐几点开始供应?
What time can I have breakfast?
旅馆内有美容院（理发院）吗?
Is there a beauty salon (barber shop)?
是否可给我一张有旅馆地址的名片?
Can I have a card with the hotel's address?
是否可在此购买观光巴士券?
Can I get a ticket for the sight-seeing bus here?
最近的地铁站在那里?
Where is the nearest subway station?
旅馆英语-住宿篇
好不容易找到一家喜欢的旅馆，不妨好好利用旅馆内的服务。除了既有硬体设施外，也可视自己需要向旅馆提出合理要求，使自己有段舒适的住宿时光。
何时需退房?
When is check-out time?
明早你是否能帮我将行李拿到大厅?
Could you bring my baggage down to the lobby tomorrow morning?
当然。你何时离开?
Sure. What time are you leaving?
8点。
At 8 o'clock.
那么，我将在7点50分到你的房间。
Then I'll go to your room at 7:50.
我总共有3件行李。
I have three pieces of baggage.
明早，请将行李放在你的门口。
Please leave them outside your room tomorrow morning.
这是316号房。我想要一件毛毯。
This is room 316. I'd like a blanket, please.
请送给我一壶咖啡（热水）。
Please bring me a pot of coffee (boiled water).
请送给我一些冰块和水。
Please bring me some ice cubes and water.
我想设定早晨的呼叫铃。
I'd like a wake-up call, please.
几点?
What time?
明早7点。
7 o'clock tomorrow morning.
冷气（电视、灯）无法开启。
The air-conditioner (TV set, light) doesn't work.
房间内没有热水。
There is no hot water.
热水不够热。
The hot water is not hot enough.
我要退房。请给我账单。
I'd like to check out. My bill, please.
我拿了一瓶小吧台中的可乐。
I had a coke in the mini-bar.
是否能以信用卡付账?
Can I pay by credit card?
我住的很愉快。
I enjoy my stay.
旅馆英语-生活篇
虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会少。若想要好好享受度假时光，不再理会这些琐事，不妨善加利用旅馆的美容与洗衣服务，轻轻松松做个光鲜游客。
我有些衣服需要送洗。
I have some laundry.
这些衣服需要洗涤（熨平）。
I'd like these clothes cleaned (pressed).
请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。
Please put your laundry in the paper bag and write down the contents of the laundry on it.
明天（后天）是否可洗好?
Will it be ready by tomorrow (the day after tomorrow)?
我今晚（明天）就要。
I need them tonight (tomorrow).
我明早9点以前需要这些清洗的衣物。
I'd like to have my laundry by 9 o'clock tomorrow morning.
这件不是我的。
This is not mine.
有一件遗失了。
There's one piece missing.
明早几时开始可以送洗衣物?
From what time do you accept laundry tomorrow morning?
从早上9点开始到下午4点为止。
From 9 a.m. to 4 p.m.
旅馆中有美容院（理发厅）吗?
Is there a beauty salon (barber shop) in this hotel?
我想要预约今天下午5点。
I'd like to make an appointment for 5 p.m. today.
你想要如何整理你的头发?
How would you like your hair?
请帮我剪头发和洗发（修胡须）。
Haircut and shampoo (shave) , please.
请帮我洗头和整理头发。
Shampoo and set, please.
请不要剪太短。
Please don't cut it too short.
后面（两边、头顶）请再剪一些。
A little more off the back (sides/top).
我不需要抹发油。
I don't need hair oil.
宾馆英语-预订房间
1．I'd like to book a double room for Tuesday next week.
下周二我想订一个双人房间。
2．What's the price difference?
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then.
我想我还是要阳面的吧。
5．How long will you be stay