商务英语口语二.pptx

LOGO商务英语口语商务英语口语Editor:Editor:陈云陈云陈云陈云 (Ada.Chen)(Ada.Chen)vWhats up?vIts up to you.vThats really something!vIm really different!vEveryone think of changing the world,but no one think of changing himself.Lead-in商务电话商务电话(一一)Making Calls1 Receiving Calls2 Transferring Calls3 Telephone Messages4Making Callsv确认电话确认电话Is that 01234567?Hello,（is that）John?v自报姓名自报姓名This is Ada from TPV.Hello?This is Ada speaking.Making Callsv打错电话打错电话Sorry,I must have dialed the wrong number.Im terribly sorry.Ive got the wrong number.Im sorry.Ive been mis-routed.Im sorry but this is the number I was asked to ring.v告知找谁告知找谁May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you please put Kelly on the phone.Could you put Kelly back on?Making Callsv事情紧急事情紧急I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation admits of no delay.Could I have her mobile phone number?Could you tell me where I can reach her?Making Callsv何时回来何时回来Can you tell me what time he will be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?Making Callsv稍后再打来稍后再打来I must discuss the matter with Jack himself.Ill call back later.Ill ring again one hour later.Making Callsv告知电话告知电话Hello,01234567.Good morning.Grant Hotel.Can/May I help you?Hello,TPV.How can I help you?Receiving Callsv语音信箱语音信箱Hello.You have reached 01234567.Im sorry Im unable to answer your call right now.Pls leave your message after the tone.Ill get back to you as soon as I can.Thanks for calling CRI Online,pls dial the extension or press 0 to get to the operator.Receiving CallsvcReceiving Callsv重名重名We have two Kays here.Which Kay do you want to talk to?By any chance do you know her department?Kay of which department?Receiving Callsv没有此人没有此人We dont have any Smith working here.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry.Smith was transferred to our Branch Office.Receiving Callsv人不在人不在Hes off today./Hes off duty/for the day.Im sorry he is not in the office/out of the office.Hes out of town./Hes on a business trip(to/in Hong Kong).Hes out for lunch.Would you like to try again an hour later.Receiving Callsv不便接电话不便接电话Im afraid hes occupied/busy/tied up now.Hes on another line at the moment.Im sorry,he has someone in his office right now.Hes in/attending a meeting now.Receiving Callsv何时回来何时回来In two hours,I think.Im not sure,but hell probably be back by three.He should be back after lunch/very soon.Can you call back later?Receiving Callsv代接代接Can anyone else help you(with this)?Would you like to speak to someone else in the office?Would you care to speak to Lily instead?Lily can take the call for her.Receiving Callsv没听清楚没听清楚Pardon?/I beg your pardon.Im afraid I didnt catch your name.Could you repeat it,please?Can you speak a bit louder?Im afraid youre speaking a bit too fast.Can you speak slowly.Receiving Callsv线路有问题线路有问题I cant hear you very well.The phone seems to be out of order.The phone seems to be out of order.Im sorry,we seem to have a bad connection./Its a bad/terrible line.Im afraid we have a crossed line.Hang up and Ill call you back.Can you hang up and call back?Receiving Callsv对方打错对方打错Sorry,wrong number.Im afraid youve got/dialed the wrong number.Im sorry you have the wrong extension.What number have you dialed?No,its 01234567.Receiving Callsv挂断电话挂断电话Oh,sorry,Id better go now.Oh,somebody is at the door.I have to go.Ill call you again later.Ill think about it and call you back soon,OK?Sorry.I have a meeting right now.Well Lily,its been a pleasure talking to you.Receiving CallsSample Dialogue AvA:Hello.Can I speak to Mr.John Anderson,Please?This is Steve Lee.vB:Hold on,please.vC:John Anderson speaking.vA:Hi,John.This is Steve.Did you get my note?vC:Yes,I just got it.Ill think it over and call you back.vA:Fine.See you later.vC:Goodbye.Thanks for calling TPV Online,pls dial the extension or press 0 to get to the operator.vA:Hello.Thiss David from BBC.May I have Kay please?vB:Im sorry,but we have two Kays here.Which Kay do you want to talk to?vA:Kay in charge of HP.vB:Hang on.Ill get her for you.Sample Dialogue B()vB:Im afraid shes occupied now.Can anyone else help you?vA:No.I really need to talk to her personally.vB:Would you like to try again later?vA:OK,When is a good time to catch her?vB:In one hour,I think.vA:Fine,thanks a lot.See you.vB:See you.Sample Dialogue BLOGOLets call it a day!Lets call it a day!