酒店日常服务英语模板.doc

酒店英语：日常服务用语-(Knocking at the door.)-(敲门。)-May I come in?-我能够进来吗?-Come in,please.-请进。-Please dont come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。-Im sorry to disturb you.May I clean the room,sir?-对不起打搅你了，我来打扫一下房间好吗?-All right.Come in,please.-好，请进来。-Please clean it when I am out.-我立即要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在能够换水吗?-Yes,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位好友来访，请给加些热水瓶和茶杯。-Well,well send tea into the room when the visitors come.-好，客人来访我们会端茶进来。-By the way,is there any mail for me?-顺便一下，有我邮件吗?-No.If there is,Ill give it to you in time.-没有。假如有话，我会立即给你送来。-Why did you come in without my permission?-你为何没经我许可就进来了?-Its my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金帐单。-Here is a telegram for you.-这儿有一封你电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开。-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.Im looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughters photo and some money.-有一张我女儿照片，还有部分钱。-Look,is this wallet yours?-看，这只皮夹子是不是你?-Yes,its mine.Thank you ever so much.-是我，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。-All right,Ill get it for you right away.-好，我就去拿。Just a moment,Ill do it right now.-请稍等一下，我立即给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打搅你们了。-Please excuse me for coming so late.-请原谅我来迟了。-Im sorry I was so careless.-很抱歉我太粗心了酒店英语：总台接待英语总台接待英语(酒店前厅常见英语) 1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。 2Whats the price difference？两种房间价格有什么不一样？ 3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面每晚140美元，背阴面每晚115美元。 4I think Ill take the one with a front view then我想我还是要阳面吧。 5How long will you be staying？您计划住多久？ 6Well be leaving Sunday morning我们将在星期天早晨离开。 7And we look forward to seeing you next Tuesday我们期望下周二见到您。 8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间单人房间，10月4日下午到10月10日早晨用。 9We do have a single room available for those dates 我们确实有一个单间，在这段时间能够用。 10 What is the rate， please？请问房费多少？ 11The current rate is 50 per night现行房费是50美元一天。 12 What services come with that？这个价格包含哪些服务项目呢？ 13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。 14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街平静房间。 15Welcome to our hotel欢迎光临。 16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17 Let me have a check again让我再看一下。 18The Reception Desk is straight ahead接待处就在前面。 19After you， please你先请。 20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？ Settlingcomplaints处理投诉酒店英语:Settlingcomplaints处理投诉Key Sentences（关键句子）128Can you change the room for me？ Its too noisy能给我换个房间吗？这儿太吵了。129My wife was woken up several times by the noise the baggage elevator made我妻子被运输行李电梯发出嘈杂声弄醒了几次。130She said it was too much for her她说这使她难以忍受。131Im awfully sorry，sir很对不起，先生。132I do apologize我向您道歉。133No problem，sir没问题，先生。134Well manage it，but we dont have any spare room today我们会尽力办到，不过今天我们没有空余房间。135Could you wait till tomorrow？等到明天好吗？136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep我期望明天晚上我们能呆在一套平静房间里睡个好觉。137And if there is anything more you need， please let us know假如还需要别什么东西，请告诉我们。138The light in this room is too dim这房间里灯光太暗了。139Please get me a brighter one请给我换个亮。140Certainly，sirIll be back right away好，先生，我立即就回来。141The room is too cold for meI feel rather cold when I sleep这房间太冷了，我睡觉时感到很冷。Dialogue AA guest（B） wants to change a roomHe goes to the assistant manager（A）A：Good morning，sirWhat can I do for you？B：Im BellIm in Room 908Can you change the room for me？Its too noisyMy wife was woken up several times by the noise the baggage elevator madeShe said it was too much for herA：Im awfully sorry，sirI do apologizeRoom 908 is at the end of the corridorIts possible that the noise is heard early in the morning when all is quietB：Anyhow，Id like to change our roomA：No problem，sirWell manage it，but we dont have any spare room todayCould you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morningTherell be some rooms for you to choose fromB：All rightI hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleepA：Be sureIll make a note of thatEverything will be taken care ofAnd if there is anything more you need，please let us knowDialogue BA：Good evening，maamDid you ring for service？What can I do for you？B：YesThe light in this room is too dimPlease get me a brighter oneA：Certainly，sirIll be back right awayDo you mind if I move your things？B：Oh，noGo aheadA：Thank youHow is the light now？B：Its much better nowThank youA：Youre welcomeAnd if you need any other things，please let us knowB：Ah，yes，the room is too cold for meI feel rather cold when I sleepCan you turn off the air-conditioning？A：（Checks）The air-conditioning is already off，maamB：Maybe Im getting a coldA：Would you like an extra blanket？B：OKAnd would you please get me some hot water，too？I think I need to take some medicineA： Certainly，maamIll be right backhere is a blanket，and hot water for youAnything else？B：No，thanksA：Good night，ma，amWords and Expressionselevator n电梯corridor n走廊，回廊delegation n代表团extra a额外，外加blanket n羊毛毯，毯子，毛毡住酒店会用到英语1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间价格有什么不一样？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面每晚140美元，背阴面每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面吧。5How long will you be staying？您计划住多久？6Well be leaving Sunday morning我们将在星期天早晨离开。7And we look forward to seeing you next Tuesday我们期望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间单人房间，10月4日下午到10月10日早晨用。9We do have a single room available for those dates我们确实有一个单间，在这段时间能够用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天.12 What services come with that？这个价格包含哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街平静房间.15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a check again让我再看一下.18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也能够买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售多种多样纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。宾馆英语：洗衣服务-酒店餐饮Excuse me. Have you any laundry?对不起，请问有没有要洗衣服？The laundry man is here to collect it.洗衣房服务员来这儿收要洗衣服了。If you have any, please just leave it in the laundry bag behind the bathroom door.假如您有衣服要洗，请放在浴室门后洗衣袋里。Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。What if there is any laundry damage?假如你们洗衣时损坏了衣服怎么办？In such a case, the hotel should certainly pay for it.假如是这么，饭店当然应该赔偿。Could you send someone up for my laundry, please?请问，你们能派人来收要洗衣服吗？A valet will be up in a few minutes.洗熨工立即就到。Will the color run in the wash?洗衣时会掉色吗？10Well dry-clean the dress.我们将干洗这条裙子。11Well stitch it before washing.我们会在洗之前把衬里缝好。12When can I have my laundry back?我何时能取回洗衣服呢？13But would you like express service or same-day?不过，您是要快洗服务还是当日取？14Id like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。Dialogue A(Explaining How to Get the Service)(A: Room Attendant B: Guest)A: Excuse me. Have you any laundry? The laundry man is here to collect it.B: No, not now, thank you.A: If you have any, please just leave it in the laundry bag be-hind the bathroom door. The laundry man comes over to collect it every morning.B: Thank you.A: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.B: I see. What if there is any laundry damage? I wonder ifyour hotel has a policy on dealing with it.A: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.B: That sounds quite reasonable. I hope theres no damage at all.A: Dont worry, sir. The Laundry Department has wide experience in their work.B: All right. Thank you for your information.A: Not at all.Dialogue B(Express Service)(A: Laundry clerk B: Mrs Bell)A: What can I do for you?B: Could you send someone up for my laundry, please? Room908, Bell.A: Certainly, Mrs Bell. A valet will be up in a few minutes.B: Good. I also have a silk dress which I dont think is color-fast. Will the color run in the wash?A: Well dry-clean the dress. Then the color wont run.B: Youre sure? Good！And the lining of my husbands jackethas come unstitched. It might tear over further while washing. A: Dont worry, madam. Well stitch it before washing.B: Thats fine. Now, when can I have my laundry back?A: Usually it takes about two days to have laundry done. But would you like express service or same-day?B: What is the difference in price?A: We charge 50% more for express, but it only takes 5hours.B: And for same-day, will I get the dress and skirt back this evening?A: Yes, madam. All deliveries will be made before six oclock.B: Ill have express then.Dialogue CA: Can I help you?B: Yes. I have some laundry to be done.A: Certainly, sir. Could you fill out the laundry form, please?B: May I use your pen?A: Sure. Here you are.B: Thanks. Oh, I dont want these shirts starched.A: No starch. I understand, sir.B: And also Id like this sweater to be washed by hand in cold water. It might shrink otherwise.A: By hand in cold water, I see.B: When will they be ready?A: We will deliver them tomorrow evening around 6.B: Fine, Thanks a lot.Words and Expressionsnotify v.通知iron v.熨烫dry-clean v.干洗indemnity n.赔偿mend v.修补，缝补stitch v.缝缀valet n.旅馆中替客人洗烫衣服人员colorfast a.不褪色express service快洗服务starch v.给（衣服等）浆，浆硬酒店英语：结帐英语Key Sentences（关键句子）1Id like to pay my bill now我想现在结账。2Your name and room number，please？请问您姓名和房间号码？3Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内服务设施？4Four nights at 90 US dollors each， and here are the meals that you had at the hotelThat makes a total of 665 US dollars4个晚上，每晚90美元，加上膳食费，总共是660美元。5Can I pay by credit card？我能够用信用卡支付吗？6Please sign your name here请您在这里署名。7 Excuse me Were leaving todayId like to pay our bills now劳驾。我们今天要离去了。我期望现在就把账结清。8By the way，Id like to tell you that the check-out time is 1200 noon，sir先生，顺便告诉您，结账后离开旅馆时间是12点。9 How about the charge for the days you shared the room with your friend？这几天您好友和您同住费用怎么办呢？10Please add to my account请记在我账里。11Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12Yes，my friend and I just had breakfast at the dining room，but we didnt use any services是，我好友和我在餐厅刚用过早餐，不过我们没有使用过任何服务设施。13The total for the eight days is five hundred sixty yuan and eighty fen8天来总计是560元8角Dialogue AA：Good morning，sirCan I help you？B：Id like to pay my bill nowA：Your name and room number， please？B：George Wright，Room 706A：Yes，MrWrightHave you used any hotel service this morning？B：No，I havent used any servicesA：FineThis is your bill，MrWrightFour nights at 90US dollars each， and here are the meals that you had atthe hotelThat makes a total of 665 US dollarsB： Can I pay by credit card？A：Certainly May I have your card，please？B： Here you areA：Please sign your name hereB：Oh，yesIs it possible to leave my luggage here until Im ready to leave this afternoon？ Id like to say good-bye to some of my friendsA：Yes，well keep it for youHow many pieces of your luggage？B： Just threeIll be back by 300A： Thats fine Have a nice dayB：Thank youSee you laterDialogue B（A：Receptionist B： Guest）B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bankA：Up to the present，the total amount has been 880 yuan approximatelyB：Excuse me Were leaving todayId like to pay our bill snowA：By the way， Id like to tell you（that） the check-out times 1200 noon May I know your name and room number，please？B：My name is Henry GreenRoom 1123A：Yes，MrGreenHow about the charge for the days you shared the room with your friend？B：Please add to my accountA：Then well make out a bill for both of youB：OKA：Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？B：Yes，my friend and I just had breakfast at the dining room，but we didnt use any servicesA：FineIll need to find out what the charge i