资源描述
- Isolate steam, water, gas, electricity, etc., before commencing work on machinery. If possible, attach safety tag to controller.
- Do not switch on any electrical circuit breaker before making sure that no one is working on circuit.
- Use correct method of lifting.
- Be careful of naked flames particularly in the vicinity of flammable matter.
- Do not work on ladders behind doors or anywhere the ladder may be accidentally hit.
- Know location of first aid kits and the people trained in their use.
- Report all injuries no matter how trivial.
- Protect long hair from machinery.
- Be careful on slippery floors particularly in kitchens or car park.
- Do not allow oil or grease to pollute any work area.
- Know the various types of fire extinguishers and their use.
Work in Guest Rooms
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When work is to be carried out in Guest rooms several factors and rules have to be observed to ensure guests privacy and security are maintained.
If work is to be completed in an occupied room, a number of points should be remembered.
- Prior to entering the room, you should knock on the door and wait for a response. If the guest is obviously out then the door may be opened announcing yourself at the same time.
- When working in a guest room – occupied or unoccupied, the door should be kept open at all times.
- Work requests should be actioned on the day of receipt and finished on the same day. If this is not possible the chief Engineer should be informed so that this guest may be offered a room change, or to ensure the room is not let to an arriving guest.
- Radios or Televisions should not be used when working in a room.
- Do not, under any circumstances touch anything belonging to the guest.
- Always leave the room as you found it .
Tools of Your Trade
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The Hotel doesn’t normally supply tradesmen’s tools and you are responsible for supplying your own. Please look after these tools of your trade as the Hotel will not be held liable for the loss of such items. Any Hotel tools that are used should be treated accordingly, keeping them clean and in good condition.
Work Quality
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It cannot be stressed enough that the work you perform should be of the highest quality. The finished product should always reflect a sense of pride in your work. Bad workmanship reflects upon the Hotel overall and especially upon you as a tradesman.
STANDARDS AND PROCEDURES
DEPARTMENT: JOB CATEGORY:
ENGINEERING KEN-FIX-IT/HANDYMAN
HEAD: BRIAN MOORE G.M. APPROVAL: DATE:
TASK: KEN-FIX-IT MAINTENANCE PROGRAM
STANDARD: The Sheraton Wentworth engineering department will provide a regular inspection and repair (Ken-Fix-It) programme to maintain Sheraton standards and maximum room availability at all times, thus reducing costly urgent repairs and guest inconvenience. This programme will be carried out in accordance with the Sheraton Corporation divisional policies, standards and procedures.
1. Maintenance check lists will be used for all Ken-Fix –It inspections of guestrooms, suites and public areas. See annexes A-D.
2. 25%(120) of all guest rooms and suites; 50% of all them and hospitality suites; and the Premier suite will be inspected each ITT month.
3. All public areas will be inspected each ITT month.
4. All defects will be remedied during Ken-Fix –It inspections with any work requiring Tradesmen attention placed on work request system.
5. Any areas or rooms inspected which have major defects are to be placed out-of –order until rectified. These include such defects as phone not working, TV not working etc.
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PROCEDURE:
1. If any defect cannot be remedied immediately, a work request is raised applicable to the appropriate trade. If the defect is major the Assistant Chief Engineer is to be informed and the room put out-of-order until repaired.
2. The chief engineer is to inspect 10% of rooms checked monthly by the “Ken-Fix-It” programme.
3. A monthly summary report of rooms inspected is to be filed with the engineering monthly replacement can be investigated.
ANNEX A
KEN-FIX-IT GUESTROOM CHECKLIST
ROOM __________________ DATE__________________
INSPECTED BY __________________
ENTRANCE DOOR NUMBER CARETS
DOOR APPEARANCE CEILING
LOCK OPERATION
DOOR STOP TV OPERATION
SAFETY CHAIN CHAIRS
PEEP HOLE TABLE
FIRE EXIT SIGN BED HEAD
INNKEEPERS ACT BED CASTORS
DOOR CLOSURE/HINGES DESK & BEDSIDE LAMPS
CLOCK/RADIO
CONSOLE
WARDROBE DOORS
WARDROBE FITTINGS CURTAINS
WARDROBE LIGHTS SHUTTERS
DRAWER OPERATION WINDOWS
TELEPHONES
CEILING LIGHTS SPRINKLEHEADS
PICTURES
CUPBOARD/DRAWER OPERATION A/C THERMOSTAT
FRIDGE OPERATION CLEAN FILTER
TOASTER OPERATION A/C DRAIN
JUG OPERATION A/C GRILLS
OPERATING INSTRUCTIONS
MIRRORS
TIMBERWORK APPEARANCE
WALLS
BATHROOM DOOR CLOSURE/HINGES ____ NONSLIP MAT ____
BATHROOM DOOR LOCK ____ CLOTHES LINE ____
STRIP LIGHTS ____ VENT ____
TAPS ____ SHOWERHEAD ____
PLUGS ____ CLOTHING HOOKS ____
TOWEL RAILS ____ TOILET SEAT ____
SHOWER CURTAIN & RAIL ____ TOILET FLUSH ____
GROUTING _____ FLOOR DRAIN ____
SOAP DISH _____ VANITY CONDITION ____
TOILET ROLL _____ CUPBOARD ____
MIRRORS _____
DEFECTS/REMARKS
_______________________________________________________________________________
___________________________________________________________________________________________________________________________________________________________________________________________________________________
ANNEX B
DEN-FIX-IT GUEST ROOM CHECKLIST
ROOM ___________________ DATE _______________________
INSPECTED BY ___________________
ENTRANCE _____ A/C THERMOSTAT _____
DOOR BELL _____ CLEAN FILTER _____
DOOR NUMBER _____ A/C DRAIN _____
DOOR APPEARANCE _____ A/C GRILL _____
DOOR CLOSURE/HINGES _____ WINDOWS _____
PEEP HOLE _____ CURTAINS _____
SAFETY CHAIN _____ SOFA _____
INNKEEPERS ACT _____ DIMMER & CHANDELIER _____
FIRE DIRECTIONS _____
HALL
LOUNGE ______ INTERNAL DOOR LOCKS ______
FRIDGE OPERATION _______ DOOR HINGES/CLOSURE _______
TOASTER OPERATION ______ DOOR STOPS ______
JUG OPERATION ______ WARDROBE LIGHT _______
CUPBOARDS _______ WARDROBE FITTINGS _______
MIRRORS ______ MIRRORS ______
DESK & TABLE LAMPS _______ CEILING LIGHT _______
TELEPHONE _______
CHAIRS _______
TABLES _______
BEDROOM BATHROOM
BEDSIDE LAMPS ________ STRIP & CEILING LIGHTS _______
BED HEAD _________ TAPS ______
BED CASTORS ________ TOWEL RAILS ______
CLOCK RADIO CONSOLE _________ SHOWER CURTAIN & RAIL ______
T.V. OPERATION ________ GROUTING ______
PHONE ________ SOAPDISH ______
CHAIRS ________ TOILET ROLL _______
CURTAINS _________ HAIRDRYER ______
WINDOWS ________ MIRRORS _______
VALET ________ NON SLIPMAT ______
PROCEDURES: (continued)
TABLE CLOTHES LINE ______
DIMMER & CEILNG LIGHTS _____ PICTURES ______
PICTURES _____ SHOWER HEAD ______
A/C THERMOSTAT ______ CLOTHING HOOKS ______
A/C GRILL ______ TOILET SEAT ______
CLEAN FILTER ______ TOILET FLUSH _______
FLOOR DRAIN ______
GENERAL VANITY CONDITION _______
CUPBOARD _______
WALLS _______
CARPETS _______
WOODWORK _______
POWER POINTS ________
SPRINKLER HEADS ________
PROCEDURES: (continued)
REMARKS/DEFECTS
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
ANNEX C
KEN-FIX-IT GUEST FLOOR AREA INSPECTION
ROOM __________________ DATE ________________________
INSPECTED BY __________________
DOORS CLOSURE/HINGES ______ POWER POINTS ______
DOORS HANDLES/LOCKS ______ ROOM NUMBER SIGNS ______
DOOR SIGNS/LETTERING ______ LIFT LOBBY SIGNS _____
WINDOW BUNDS _______ ASHTRAYS _____
VENTS/GRILLS ______ MIRRORS _____
EXIT LIGHTS ______ WALL LIGHTS _____
CEILING LIGHTS ______ CORRIDOR PICTURES ______
CARPETS _______ LOBBY FURNITURE _____
WALL PAPER _______ TELEPHONE ______
CEILING _______ COTS &
FOLD AWAY BED _____
FIRE HOSES & CUPBOARDS _______ FOR SAFETY _____
SPRINKLER HEADS _______
DEFECTS/REMARKS
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
ANNEX D
KEN-FIX-IT GUEST FLOOR AREA INSPECTION
ROOM __________________ DATE ________________________
INSPECTED BY __________________
ENTRY SIGNS _____ CEILING/VENT _____
ENT DOOR CLOSURE/HINGES _____ WALL TILES/GROUTING _____
ENT DOORS HANDLES/LOCKS _____ FLOOR TILES ______
ASH TRAYS _____ URINALS FLUSHINGS ______
RUBBISH BINS ______ HAND BASINS & PLUGS ______
FLOOR DRAINS ______
CUBICAL DOOR LOCKS/HINGES ______
HAND DRIERS ______ W/C FLUSHING ______
TOWEL DISPENSERS ______ W/C SEATS ______
SOAP DISPENSERS ______ COAT HOOKS ______
MIRRORS ______ PAPER DISPENSERS _____
POT PLANTS ______
SPRINKLER HEADS ______
POWER POINTS ______
LIGHTS ______
DEFECTS / REMARKS
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
The Work Request System
It is the responsibility of all Chief Engineers to maintain and support a “Work Request System.”
The purpose is to establish a standard system to request work from the Engineering Department and is considered a mandatory procedure for all Sheraton Hotels.
It’s function is to provide a visual barometer of work load, minimise verbal communications and provide written records of work requested.
Additionally, It can identify what is being done and the locations of maintenance employees. It can also be a limited manpower scheduling aid and efficiency indicator.
The “Work request Form” or tickets consist of three pages usually white, blue and buff colours with printing identical on each page. The forms are available from Sheraton Supply or can be printed locally and modified to such individual Hotel operations and requirements.
The “Assignment Board” is an important part of the “Work Request System” and can be designed in various ways to suit Hotel operations and requirements.
It consists of a board with hooks placed in horizontal rows and vertical columns and should be installed adjacent to the Engineer’s office (Figure 2).
The columns are labelled by trades or names. In some cases, the first column night be labelled “Emergency,” however with the widespread use of paging systems, this column may not be necessary.
Whether a Hotel uses names or trades is a function of the size of the engineering staff and can be left to the discretion of the Chief Engineer. It is of course always desirable to assign work using individual names as well as identifying priorities. However, this may become impractical for large staffs where a combination of names and trades could be considered or sub assignment boards can be used as in Figure 3.
The “Assignment Board” using sub-boards has the important advantage of assigning work requests to the person and in order of priority on a daily basis. When work is complete the requests are ret
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