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1、 Isolate steam, water, gas, electricity, etc., before commencing work on machinery. If possible, attach safety tag to controller. - Do not switch on any electrical circuit breaker before making sure that no one is working on circuit. - Use correct method of lifting. - Be careful of
2、 naked flames particularly in the vicinity of flammable matter. - Do not work on ladders behind doors or anywhere the ladder may be accidentally hit. - Know location of first aid kits and the people trained in their use. - Report all injuries no matter how trivial. - Protect long
3、 hair from machinery. - Be careful on slippery floors particularly in kitchens or car park. - Do not allow oil or grease to pollute any work area. - Know the various types of fire extinguishers and their use. Work in Guest Rooms ==========
4、 When work is to be carried out in Guest rooms several factors and rules have to be observed to ensure guests privacy and security are maintained. If work is to be completed in an occupied room, a number of points should be remembered. - Prior to entering the room, you should knoc
5、k on the door and wait for a response. If the guest is obviously out then the door may be opened announcing yourself at the same time. - When working in a guest room – occupied or unoccupied, the door should be kept open at all times. - Work requests should be actioned on the day of re
6、ceipt and finished on the same day. If this is not possible the chief Engineer should be informed so that this guest may be offered a room change, or to ensure the room is not let to an arriving guest. - Radios or Televisions should not be used when working in a room. - Do not, under
7、any circumstances touch anything belonging to the guest. - Always leave the room as you found it . Tools of Your Trade ============== The Hotel doesn’t normally supply tradesmen’s tools and you are responsible for supplying your own. Please look
8、after these tools of your trade as the Hotel will not be held liable for the loss of such items. Any Hotel tools that are used should be treated accordingly, keeping them clean and in good condition. Work Quality ========= It cannot be stressed enough that the work you perform should be of th
9、e highest quality. The finished product should always reflect a sense of pride in your work. Bad workmanship reflects upon the Hotel overall and especially upon you as a tradesman. STANDARDS AND PROCEDURES DEPARTMENT:
10、 JOB CATEGORY: ENGINEERING KEN-FIX-IT/HANDYMAN HEAD: BRIAN MOORE G.M. APPROVAL: DATE: TASK: KEN-FIX-IT MAINTENANCE PROGRAM STANDARD: The Sheraton Wentworth engineering department will provide a regular inspection and repair (Ken-Fi
11、x-It) programme to maintain Sheraton standards and maximum room availability at all times, thus reducing costly urgent repairs and guest inconvenience. This programme will be carried out in accordance with the Sheraton Corporation divisional policies, standards and procedures. 1. Maintenance chec
12、k lists will be used for all Ken-Fix –It inspections of guestrooms, suites and public areas. See annexes A-D. 2. 25%(120) of all guest rooms and suites; 50% of all them and hospitality suites; and the Premier suite will be inspected each ITT month. 3. All public areas will be inspected each
13、ITT month. 4. All defects will be remedied during Ken-Fix –It inspections with any work requiring Tradesmen attention placed on work request system. 5. Any areas or rooms inspected which have major defects are to be placed out-of –order until rectified. These include such defects as phone no
14、t working, TV not working etc. ===================================================================== PROCEDURE: 1. If any defect cannot be remedied immediately, a work request is raised applicable to the appropriate trade. If the defect is major the Assistant Chief
15、 Engineer is to be informed and the room put out-of-order until repaired. 2. The chief engineer is to inspect 10% of rooms checked monthly by the “Ken-Fix-It” programme. 3. A monthly summary report of rooms inspected is to be filed with the engineering monthly replacement can be investigated
16、 ANNEX A KEN-FIX-IT GUESTROOM CHECKLIST ROOM __________________ DATE__________________ INSPECTED BY __________________ ENTRANCE DOOR NUMBER CARETS DOOR APPEARA
17、NCE CEILING LOCK OPERATION DOOR STOP TV OPERATION SAFETY CHAIN CHAIRS PEEP HOLE TABLE FIRE EXIT SIGN BED HEAD INNKEEPERS ACT BED CASTORS DOOR CLOSURE/H
18、INGES DESK & BEDSIDE LAMPS CLOCK/RADIO CONSOLE WARDROBE DOORS WARDROBE FITTINGS CURTAINS WARDROBE LIGHTS SHUTTERS DRAWER OPERATION WINDOWS TELEPHONES CEILING LIGHTS SPRINKLEHEADS PICTURES CUPBOAR
19、D/DRAWER OPERATION A/C THERMOSTAT FRIDGE OPERATION CLEAN FILTER TOASTER OPERATION A/C DRAIN JUG OPERATION A/C GRILLS OPERATING INSTRUCTIONS MIRRORS TIMBERWORK APPEARANCE WALLS BATHROOM DOOR CLOSURE/HINGES ____ N
20、ONSLIP MAT ____ BATHROOM DOOR LOCK ____ CLOTHES LINE ____ STRIP LIGHTS ____ VENT ____ TAPS ____ SHOWERHEAD ____ PLUGS ____ CLOTHING HOOKS ____ TOWEL RAILS
21、 ____ TOILET SEAT ____ SHOWER CURTAIN & RAIL ____ TOILET FLUSH ____ GROUTING _____ FLOOR DRAIN ____ SOAP DISH _____ VANITY CONDITION ____ TOILET ROLL _____ CUPBOAR
22、D ____ MIRRORS _____ DEFECTS/REMARKS _______________________________________________________________________________ ________________________________________________________________________________________________________________________________________________
23、 ANNEX B DEN-FIX-IT GUEST ROOM CHECKLIST ROOM ___________________ DATE _______________________ INSPECTED
24、BY ___________________ ENTRANCE _____ A/C THERMOSTAT _____ DOOR BELL _____ CLEAN FILTER _____ DOOR NUMBER _____ A/C DRAIN _____ DOOR APPEARANCE _____ A/C GRIL
25、L _____ DOOR CLOSURE/HINGES _____ WINDOWS _____ PEEP HOLE _____ CURTAINS _____ SAFETY CHAIN _____ SOFA _____ INNKEEPERS ACT _____ DIMMER
26、 & CHANDELIER _____ FIRE DIRECTIONS _____ HALL LOUNGE ______ INTERNAL DOOR LOCKS ______ FRIDGE OPERATION _______ DOOR HINGES/CLOSURE _______ TOASTER OPERATION ______ DOOR STOPS ______ JUG OPERATION
27、 ______ WARDROBE LIGHT _______ CUPBOARDS _______ WARDROBE FITTINGS _______ MIRRORS ______ MIRRORS ______ DESK & TABLE LAMPS _______ CEILING LIGHT _______ TELEPHONE
28、 _______ CHAIRS _______ TABLES _______ BEDROOM BATHROOM BEDSIDE LAMPS ________ STRIP & CEILING LIGHTS _______ BED HEAD _________ TAPS
29、 BED CASTORS ________ TOWEL RAILS ______ CLOCK RADIO CONSOLE _________ SHOWER CURTAIN & RAIL ______ T.V. OPERATION ________ GROUTING ______ PHONE ________ SOAPDISH
30、 ______ CHAIRS ________ TOILET ROLL _______ CURTAINS _________ HAIRDRYER ______ WINDOWS ________ MIRRORS _______ VALET ________ NON SLIPMAT
31、 ______ PROCEDURES: (continued) TABLE CLOTHES LINE ______ DIMMER & CEILNG LIGHTS _____ PICTURES ______ PICTURES _____ SHOWER HEAD ______ A/C THERMOSTAT ______
32、 CLOTHING HOOKS ______ A/C GRILL ______ TOILET SEAT ______ CLEAN FILTER ______ TOILET FLUSH _______ FLOOR DRAIN ______ GENERAL VANITY CONDITION _______ CUPBOARD
33、 WALLS _______ CARPETS _______ WOODWORK _______ POWER POINTS ________ SPRINKLER HEADS ________ PROCEDURES: (continued) REMARKS/DEFECTS _____________________________________________________________________________
34、 ANNEX C KEN-FIX-IT
35、 GUEST FLOOR AREA INSPECTION ROOM __________________ DATE ________________________ INSPECTED BY __________________ DOORS CLOSURE/HINGES ______ POWER POINTS ______ DOORS HANDLES/LOCKS ______ ROOM NUMBER SIGNS ______ DOOR
36、 SIGNS/LETTERING ______ LIFT LOBBY SIGNS _____ WINDOW BUNDS _______ ASHTRAYS _____ VENTS/GRILLS ______ MIRRORS _____ EXIT LIGHTS ______ WALL LIGHTS _____ CE
37、ILING LIGHTS ______ CORRIDOR PICTURES ______ CARPETS _______ LOBBY FURNITURE _____ WALL PAPER _______ TELEPHONE ______ CEILING _______ COTS & FOLD AWAY BED
38、 _____ FIRE HOSES & CUPBOARDS _______ FOR SAFETY _____ SPRINKLER HEADS _______ DEFECTS/REMARKS ______________________________________________________________________________________________________________________________________________________________
39、 ANNEX D KEN-FIX-IT GUEST FLOOR AREA INSPECTION ROOM __________________ DATE _________
40、 INSPECTED BY __________________ ENTRY SIGNS _____ CEILING/VENT _____ ENT DOOR CLOSURE/HINGES _____ WALL TILES/GROUTING _____ ENT DOORS HANDLES/LOCKS _____ FLOOR TILES ______ ASH TRAYS
41、 _____ URINALS FLUSHINGS ______ RUBBISH BINS ______ HAND BASINS & PLUGS ______ FLOOR DRAINS ______ CUBICAL DOOR LOCKS/HINGES ______ HAND DRIERS ______ W/C FLUSHING ______ TOWEL DISPENSERS
42、 ______ W/C SEATS ______ SOAP DISPENSERS ______ COAT HOOKS ______ MIRRORS ______ PAPER DISPENSERS _____ POT PLANTS ______ SPRINKLER HEADS ______ POWER POINTS
43、 ______ LIGHTS ______ DEFECTS / REMARKS _______________________________________________________________________________________________________________________________________________________________________________________________________________________
44、 The Work Request System It is the responsibility of all Chief Engineers to maintain and support a “Work Request System.” The purpose is to establish a standard system to request work from th
45、e Engineering Department and is considered a mandatory procedure for all Sheraton Hotels. It’s function is to provide a visual barometer of work load, minimise verbal communications and provide written records of work requested. Additionally, It can identify what is being done and the location
46、s of maintenance employees. It can also be a limited manpower scheduling aid and efficiency indicator. The “Work request Form” or tickets consist of three pages usually white, blue and buff colours with printing identical on each page. The forms are available from Sheraton Supply or can be printe
47、d locally and modified to such individual Hotel operations and requirements. The “Assignment Board” is an important part of the “Work Request System” and can be designed in various ways to suit Hotel operations and requirements. It consists of a board with hooks placed in horizontal rows and v
48、ertical columns and should be installed adjacent to the Engineer’s office (Figure 2). The columns are labelled by trades or names. In some cases, the first column night be labelled “Emergency,” however with the widespread use of paging systems, this column may not be necessary. Whether a Hotel
49、 uses names or trades is a function of the size of the engineering staff and can be left to the discretion of the Chief Engineer. It is of course always desirable to assign work using individual names as well as identifying priorities. However, this may become impractical for large staffs where a co
50、mbination of names and trades could be considered or sub assignment boards can be used as in Figure 3. The “Assignment Board” using sub-boards has the important advantage of assigning work requests to the person and in order of priority on a daily basis. When work is complete the requests are ret
©2010-2026 宁波自信网络信息技术有限公司 版权所有
客服电话：0574-28810668 投诉电话：18658249818
浙ICP备2021020529号-1 | 浙B2-20240490
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