酒店职员英语口语.doc

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酒店职员英语口语
Part1 THE Front Office Work
1． Booking rooms:
Good afternoon, Beijing Hotel, reservations. What can I do for you?
I’d like to reserve a room in your hotel.
Could you wait a minute, please?
Are you with a company?
Do you want a single room or a double room?
What kind of room would you like?
When do you need the room?
How many nights do you wish to stay?
I’m afraid we have no double rooms available but we can offer you a twin room.
I’m sorry, we don’t have any rooms avaliable for the week.
Limousine 豪华轿车 representative 典型的，代表
Escort 护送者 shuttle 航天飞机 receipt 收据，发票
2． Greeting Guests
Good morning, sir. Welcome to our hotel.
Very glad to have you here.
Welcome to Beijing Hotel.
Follow me, please.
Hope you enjoy you stay.
Wish you a most pleasant stay in our hotel.
Good afternoon, madam and sir. Did you have a nice trip?
Is this you first trip to shanghai?
I hope you will enjoy you stay with us.
Would you please follow me ?
Step this way, please.
Trunk 衣箱，树干 doorman 门童 bellman 传达员
3． Reception Guests
Please wait for a moment. I’ll check the hotel list.
Would you please take a seat while I am looking into our list.
Do you have a reservation with us ?
If you are ready, the bellboy will take you to your room.
I’m sorry. We don’t have any vacancy at the moment.
Please remember to bring you key card down to the front desk.
Do remember to return your key before you leave the hotel, please.
Would you like to leave a message?
I’m sorry to hear that. Let me see if I can find a quieter room for you.
Do you mind moving two floors up?
I’m sure we’ll be glad to accept you extension request.
Looby 前厅 adjoining隔壁的 regidtry档案室 ballpoint pell 原子笔
4. Check In
What name was it, please?
When did you make the reservation?
Would you register individually, please?
Please fill in he registration from.
Could you please put you nationlity here?
What’s your occupation, please?
Sign here, please
Show me your ID card, please.
Here is your room key.
Do you remember the name of the reservation check?
I’m sorry, but I haven’t got any record of that.
Registration登记，注册
5. Require Inrmation
Do you have a room with a nice view?
I want a triple room with harbour view.
How much is a double with a bath, please?
A double room with a bath at the moment would run you between $60 and $80.
Corridor 走廊 billiard 台球的
6. Setting Complaints
I’m awfully sorry for that, sir. I’ll see to it right away.
I’m sorry to have caused you so much trouble, but I’ll manage to solve the problem before long.
I’m awfully sorry for that. I’ll speake to the manage and he’ll see to it right away.
Well, I understand how you fell and we’ll try to do our best to help you.
Please wait for a moment. I’ll arrange for you.
Don’t worry, sir. I’ll get in touch with the bell captain 行李房at once .
No problem, sir. We’ll manage it.
I’ll send a housemaid to your room and clean the room up for you at once
I’ll ask our manage to come and take care of your request.
7. Check Out
Can I pay my bill here, please?
This figue accouts for the laundry service.这笔钱是洗衣服务的收费。
That’s for things consumed from the fridge.
I’m sorry,sir. We don’t have any dicount for long-distance calls.
Item 6 id the charge for phone calls.
That’s for the lunch you ordered from you room.
Your overseas call is included in the bill.
Here’s your receipt.

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