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Unit,2,Travel,He travels fastest who travels alone.,Starting up,Vocabulary,British and American English,Listening,Business travelers priorities,Reading,Air rage,Language,review,Talking about future plans,1 How often do you travel by air,rail,road and sea?,2 What do you enjoy about traveling?What dont you,enjoy?,3 Put the following in order of importance to you,when you travel.,4 Does the order change for different types of travel?,A,Answer these questions individually.Then compare your answers with a partner.,comfort safety price reliability speed,B,Choose the correct word from the box to complete the following list of things which irritate people when flying.,seats trolleys queues luggage,room cancellations food jet,1 not enough leg.available,2 lost or delayed.,3 long.at check-in,4 poor quality.and drink,5 no baggage.,6 overbooking of.,7 flight delays and.,8 .-lag,room,luggage,queues,food,trolleys,seats,cancellations,jet,Which of these irritate you most?,Match the words and phrases below which have the same meaning.For each pair decide which is British English and which is American English.,A,1 subway a)motorway,2 city centre b)lift,3 carry-on baggage c)public toilet,4 one way d)schedule,5 return e)economy class,6 freeway f)single,7 rest room g)parking lot,8 elevator h)underground,9 coach class i)hand luggage,10 timetable j)round trip,11 car park k)downtown,B,Work in pairs.Use words or phrases in American English from Exercise A to complete the text below.,My last overseas business trip was a nightmare from start to finish.First of all there was a delay on the way to the airport as there was an accident on the _.When I got there I found the lower level of the airport _ was flooded.Next my _ was too big and heavy so I had to check it in.,When we arrived the _ was closed and there were no cabs at all.After a long time trying to read the _ and waiting for forty minutes,we finally,got a bus _ and found the hotel,but the _ wasnt working and our rooms were on the fifth floor.,freeway,parking lot,carry-on luggage,subway,schedule,downtown,elevator,C,Listen to the second part of the interview and list the best and worst travel experiences that Stephanie describes.,Best:,great hotel with beautiful towels and beautiful bathrooms and nice soft bed,and good sports facilities.,the Virgin lounge,I think.Thats a good experience with all the high tech things.I like that.,Worst:,things out of your control such as bad,accommodation and delayed or cancelled flights.,E,Listen to what Stephanie says about future business travel and complete her prediction below.,Perhaps,particularly in the area of.,I think hotels will need to improve.in general.There are some very good hotels already,but I think more hotels will provide for business people perhaps some.facilities for,accommodation,their standards,facilities,specific,businesswomen,A,Answer these questions before you read the article.,What was your worst experience when traveling by air?,Why do some people get angry when they are traveling on a plane?,B,Now read the article.Which of these statements are true about the article?Correct the false ones.,1 People in groups are more likely to behave badly,on planes.,2 Drink is often the cause of problems on board.,3 Airlines can do little to improve air quality.,4 Travelers are using new technology to express,their dissatisfaction with airlines.,5 Airlines have taken no action to address travelers,concerns.,false,true,false,true,false,C,Which of the following reasons are given for air rage in the article?,1 poor service,2 flights not leaving on time,3 poor quality of food,4 too many passengers on a plane,5 not feeling safe,6 people drinking alcohol,7 poor air quality,8 noisy passengers,9 not being able to smoke,10 not enough cabin crew,D,Which of the following words from the article have a negative meaning?Use a good dictionary to help you.,rage misbehavior quality frustration concern harm optimum valuable irritability disorientation complaints criticize,disruptive dangerous dissatisfaction,Use will+verb to express a voluntary,action or promise,I,will send,you the information when I get it.,I,will translate,the email so that Mr.Smith can read it.,I,wont do,all the housework myself.,I,will call,you when I arrive.,If I am elected President of the United States,I,will make sure,everyone has access to inexpensive health insurance.,I promise I,will not tell,him about the surprise party.,Useful ways to talk about the future,2.Use be going to to describe planned,activities,He,is going to spend,his vacation in Hawaii.,I,m,going to be,an actor when I grow up.,Michelle,is going to begin,medical school next year.,They,are going to drive,all the way to Alaska.,Who,are,you,going to invite,to the party?,A:When,are,we,going to meet,each other,tonight?B:We,are going to meet,at 6 PM.,A:Who,is going to make,Johns birthday cake?B:Sue,is going to make,Johns birthday cake.,3.Use present continuous to express future,arrangements.,I,am leaving,for Beijing tomorrow morning.,She,is meeting,an important client today.,My boss,is going on a business trip,to Europe next week.,The flight,is leaving,at 9:00.,4.Use be to to express future plans,I,am to resign,from my job next week.,This semester,is to end,in January.,We,are to have,our final exams in the 19th week.,Our company,is to hold,the annual conference in December.,A,Complete each dialogue with the correct form of,be,going to,or,will,.,1 A,Im really sorry,I cant take you to the station.Something,has just come up.,B,Oh,dont worry.I.(take)a taxi.,2 A,Weve chosen a name for our new low-cost airline.,B,Really.What.(you/call)it?,3 A,Have you decided how to increase the number of,passengers?,B,Yes,we.(offer)a family discount at,weekends.,4 A,I cant send an e-mail to the travel agent;my computers,just crashed.,B,Write down your details and I.(fax)them over for,you.,5 A,Hows your daughter?,B,Shes fine.She.(learn)to be a pilot for,the flying doctor service next year!,will,a,re you going to call,a,re going to offer,will fax,i,s going to learn,B,Use the present continuous or the present simple to complete the sentences below.,1 His flight,arrives,/,is arriving,at 9 oclock tomorrow,morning.,2 We,re staying,/,stay,at the Hilton Hotel for next,months sales conference.,3 The next seminar,is beginning,/,begins,at 3 p.m.,4 I,travel,/,am traveling,by train from Paris to London,next time.,5 The boat,is departing,/,departs,at midday so you,have the whole morning to get ready.,6 The delegation from China,are seeing,/,see,the,Chairman the following Monday.,C,Work in pairs.Take turns to complete the sentences below.Use,going to,will,the present continuous or the present simple.,1 Im sorry,I cant attend the sales meeting tomorrow,_,2 The marketing department have decided on their,travel plans for the next month._,_,3 The trains are delayed because of bad weather,so,_,4 Dont worry if you cant drive me to the airport,_,5 Ive got the details of your flight to Turkey._,_,6 Oh no!Theres been an accident and the traffic is,very heavy on the motorway._,7 Did I give you the departure time?It _,8 Ive made up my mind,_,Skills,Making arrangements on the telephone,Call 1,Purpose,Philippa Knight calls Maria Bonetti to make an appointment see her in London next week.,Result,The appointment is fixed for Wednesday at 2pm.,Call 2,Purpose,Philippa Knight calls Maria Bonetti to reschedule their meeting because her flight has been delayed.,Result,Marias phone is engaged when she calls so she has to leave a message.,Listen to the first call again and complete the extract below.,Knight:Im calling because Ill be in London next week and _,_ you.I want to tell you about,our new collection.,Bonetti:Great.What _?Im fairly free next week,I think.,Knight:_?In the afternoon?Could _,then?,Bonetti:Let me look now.Let _.Yes,thatd be no,problem at all._ two oclock?Is that OK?,Id like to,make an appointment to see,day would suit you,How about Wednesday,you make it,me check my diary,What about,Listen to the second call again and complete the extract below.,Receptionist:Thank you.Im putting you through.Hello,Im afraid,shes engaged at the moment._ or,can I take a message?,Knight:Ill leave a message please.The thing is,I should be,meeting Ms.Bonetti at 2pm,_.,My plane was delayed,and Ive got to reschedule my,appointments.If possible,_,tomorrow._ in the morning._,_ here at the hotel,please?,Receptionist:Certainly.Whats the number,please?,Knight:Its _.,Will you hold,but somethings come up,Id like to meet her,Preferably,Could she,call me back,020 7585 3814,Case study,Work,rest and play,Background,Company,Headquarters,Event,Participants,Venue,Time,Activities,Purpose,ICON,a computer software company,Los Angeles,USA,A seminar,20 senior managers,France,Friday to Sunday(July 5 7),Meetings&executive games,Reward the managers for their hard work,Case study,Hotel details,Chteau Monfort*,Hotel Marine*,Hotel Splendide*,Case study,No of participants,Arrival time,Departure time,Type of hotel,Equipment required,Meals required,Detailed arrangements for the seminar,20(male 12/female 8),Registration:5pm,Friday,5 July,5pm,Sunday,7 July,Comfortable stylish hotel,Overhead projector,flip chart,Powerpoint,VCR,Friday:dinner;Saturday&Sunday:breakfast,lunch,dinner,Case study,Speaking task,W,ork in groups of 3 or 4 people.,I,magine that you are staff or manager of the company travel service and role play the meeting to discuss the detailed arrangements for the seminar.,Y,ou should choose a suitable hotel and decide on the number of participants,arrival and departure times,meals,equipment required and any other special requirements.,Y,ou should give reasons for your decisions and opinions according to the information provided in the textbook.,Case study,Writing task,You are the head of Corporate Travel at Universal Airlines.Write an e-mail to the manager of the hotel chosen for the team-building seminar to confirm the booking,giving details of the number of participants,arrival and departure times,equipment and any other special requirements.,Your e-mail should be no less than 120 words.,Thank You!,
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