Unit-One-Handling-Calls文秘英语.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Secretary,English,Unit One Handling Calls,Unit Goals,Words and Expressions,Comprehension of,the Text,Exercises,Practical Writing,Unit Goals,In this unit,you will learn how to:,take a telephone message,make an appointment on the phone,deal with different types of telephone calls,behave properly while talking on the phone,Words and Expressions,etiquette etket,n.,礼仪，礼节,integral ntgrl,a.,完整的；必须的,switchboard swtb:d,n,.,电话交换机,display dsple,vt.,显示；陈列,normal n:ml,a.,正常的；正规的,proper prp(r),a.,适当的，相当的,properly ad.,适当地；恰当地,slang sl n.,俚语,promptly prmptli ad.,迅速地；立即地,delivery dlvri n.,交付,;,传送,brief bri:f a.,简洁的；简明的,access kses vt./n.,接近，进入,verify verfa vt.,核实；证明,wary wer a.,谨慎的，小心翼翼的,confidential,knfdenl a.,秘密的；机密的,be responsible for,对,负责,on hold,（电话接通时）等某人接电话,for instance,例如,informof,通知,have difficulty(in)doing sth.,做某事有困难,in person,亲自地,be aware of,当心,Comprehension of the Text,Read the text carefully,and choose the best answer for each of the following.,1.A secretarys manners in handling phone calls _.,A.dont matter much in the business world.,B.are an important form of public relations.,C.are not decided by the boss.,D.can decide whether she is responsible for one or more telephones.,3.When the telephone rings and your employer is not at his desk _.,A.you can take the message and give it to him later,B.you can type out a brief message and handle the matter yourself,C.you can urge him to leave the meeting immediately,D.you can ask him to stop the company meeting.,4.What information should a secretary write down about a caller?,A.his/her name,B.his/her phone number,C.what the person is calling about,D.all of the above,Notes to the Text,1.Answering the telephone is an integral part of a secretarys responsibilities.,本句中，,answering,为动名词作主语,integral,意为“必需的，不可或缺的”。请看下例：,Smoking is prohibited here.,这里禁止吸烟。,2.The manners which you as a secretary display in handling phone calls are actually an important form of public relations.,本句中,which,引导的定语从句修饰先行词,the manners,，定语从句中的短语,as a secretary,为插入语。,display,意为“展示”。请看下例：,I have rarely seen her display any sign of emotion.,我难得见到她喜怒形于色。,3.It is necessary to write down the message;in that way,all this information can be easily accessed when necessary.,本句中,access,意为“使用”。请看下例：,The loft can be accessed by a ladder.,搭梯子可以上阁楼。,These documents are not accessible to the public.,公众无法看到这些文件。,4.Your written message should also contain:the date and time the person called,and your nameso the person whom the message is for knows who took the call.,本句中,whom the message is for,为定语从句，修饰先行词,the person,。请看下例：,Her mother,in whom she confided,said she would support her unconditionally.,她所信赖的母亲说将无条件地支持她。,5.If youre having difficulty understanding what the caller says,ask him/her to spell out the difficult words,so that you can write down the right name and information.,本句中,have difficulty(in)doing sth.,为固定短语，意为“做某事有困难”。请看下例：,I had considerable difficulty(in)persuading her to leave.,我费力好大的劲想说服她离开。,6.When your employer is not available,offer to help the caller in any way that you can.,本句中,available,意为“有空的”，它还可表示“可获得的”，“可找到的”。请看下例：,Will she be available this afternoon?,今天下午她有空吗？,Tickets are available free of charge from the school.,学校有免费票。,3.A secretary may be required to take dictation by writing in shorthand.,4.You can reserve seats over the telephone.,5.Please contact my secretary to make an appointment.,Translate the following sentences into English.,1.,接电话是秘书必要的职责之一。,2.,注意听电话，尽可能耐心地帮忙。,3.,如果电话响时老板不在，你可以记下留言，过后给他看。,4.,写下信息很重要；这样，当你需要信息时就可以很容易地找到它。,5.,如果你不理解来电者所说的话，请他,/,她拼写出较难的词语，这样你就可以写下正确的名字和信息。,Sample,September 2nd,Monday,Mr.Lu,Miss White who arrived from Japan wishes to see you.You are requested to call him back any time tomorrow morning from 8:00 to 11:00 at 800-23142.Helen,Exercise,Read the following note and fill in the blanks according to the Chinese given in bracket.,The End,