lesson29-Complaint-about-Quality--国际商务英语函电教学.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Lesson 29,Complaint about Quality,Text A,Exs.,Text B,回首页,We duly received the documents and took delivery of the goods on arrival of S/S“South”at Guangzhou.Everything appears to be correct and,in good condition,except 30,pcs,of blouses in cases No.18 to No.20.When we open these,cases,we found that they are completely different articles.The style and the color are not the ones we ordered and the finish is unsatisfactory.,We feel there must be some explanation for this and await your,prompt,reply.,Text study(Part A),condition,condition,状况；条件,-We believe that the goods will arrive at your end in good and perfect condition.,我们相信货物将会完好无损地到达你方。,-We request for prompt delivery as one of the conditions of sales agreement.,我们要求把及时交货作为达成销售协议的一个条件。,in good condition,情况良好的,-We are sure that the goods were in good condition before being shipped.,我们确信货物在装运前是完好的。,prompt,adj.迅速的,We thank you for your prompt execution of this order.,非常感谢你方迅速执行订单。,We are looking forward to your prompt reply.,期待你方的迅速答复。,mix,v.混合；混杂,mix with,把,和,混到一起,-,Pls,dont mix the black shirts with the red one,mixed up,混淆,;,搞混,-The two orders may be shipped at the same time,but must not be mixed up in loading.,这两笔货物可以同一时间装运，但不能混装。,label,n.,标签,-As requested,we have put the label on the cases.,按照要求，我们已将标签贴在箱子上。,v.,贴标签,-The workers labeled the goods.,工人们给货物贴上标签。,hasten,v.催促；赶快,As you are urgently in need of these goods,we,are hastening to get them ready.,因你方急需此货，我们正在加紧备货。,Please hasten to send the policy.,请速把保单寄来。,to extent,to a certain extent,在一定程度上,to that extent,到那样的程度,to this extent,到这样的程度,Now translate,：,我们不能把价格降到那个程度。,We cant reduce our price to that extent.,1,We have lodged a claim against the sellers for the,inferior quality.,We feel regretful for the short delivery of 20 cases of,shipment.And we have sent the goods to you today and,hope this arrangement will satisfy you.,We regret to inform you that the goods we received,dont measure up to the samples you supplied.,Well replace the goods with/by similar products.,There is no doubt that it is caused by rough handling.,2,3,4,5,Exercise I,LESSON 29,敬启者：,我们已经收到了6月28日的218号订的有关商品。令我们遗憾的是，第60号箱中装的是完全不同的商品。,由于我们急需该货，请你们立即发运替换商品。附上错发箱子的内容的清单。请告知你们将如何处置。,谨上,Exercise III,LESSON 29,