impact-MSQ-FOLIO-course.ppt

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Impact,MSQ FOLIO course,What is impact?,Impact is the difference that is made to individuals,organisations or communities by library services(1),Does impact differ from value?,The term value is often used synonymously to describe impact(2).,Value can be defined as“the benefit the user obtains from the use of information and the effect of that use”(2).,Why is impact important?,Libraries usually measure the effectiveness of their services by using quantitative performance indicators such as usage statistics and user surveys(3).,However,although this information is highly useful,it does not explain how services have affected the users.,Evaluating the impact of library services is important because it is primarily concerned with the usefulness of the services to users i.e.-the effectiveness of outcomes rather than the efficiency of processes in services(3).,Types of impact,There are a variety of impacts,for e.g:,Impact on learning/knowledge(i.e.skills),Impact on educational achievements,Social impact(i.e.impact on quality of life,confidence etc),Impact on the work of users(i.e.patient care,research,clinical decision making etc.),Examples of impact,There are several types of health information and library services that can create an impact on users.These include:,Customer care practices,Library intranets(including online library catalogues),Mediated literature searching services,Information skills training,Enquiry desk services,Books and journals collections,Current awareness services,Inter-library loans services,Illustrations of impact,Below are illustrations of how library services can impact on users:,The impact of inter-library loans on 3rd year student nurses educational achievements,The impact of mediated literature services on researchers systematic reviews,The impact of library intranet pages on NHS Managers awareness of library services and resources,The impact of information skills training on doctors clinical decision making,References,David,Streatfield,and Sharon,Markless,.,Critical evaluation of the LIC Value and Impact Programme,Museums,Libraries and Archives Council,2002.Online Accessed February 2006,Christine,Urquhart,and John,Hepworth,.,The value to clinical decision making of information supplied by NHS library and information services,.London,British Library Research and Development Department,1995 Online Accessed February 2006,Christine,Urquhart,.How do I measure the impact of my service?(Guideline)Special Topic D,pp210-222.In:(,eds,)Andrew Booth and Anne Brice,Evidence-based Practice for Information Professionals.,London,Fact Publishing;2004,Peggy D Rudd.,Documenting the difference:demonstrating the value of libraries through outcome measurement:pp16-24.,Perspectives on Outcome Based Evaluation for Libraries and Museums.,Washington,Institute of Museum and Library Services;1999 Online Accessed January 2006,