Unit-1---Room-Reservations-客房预定.ppt

,Modifiez le style du titre,Modifiez les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Unit,1,Room Reservation,s,Hotel English,Which department is responsible for room reservations?,Introduction,T,hree channels,of h,otel reservation,:,1.,go directly to the hotel,and make a,reservation,2.,Reserving by Telephone,3.,Reservation on the Internet,How to make a reservation on the Internet,Select cities,check-in date,and,date of your departure,According to your own need,confirm,an,appropriate hote,l,and then click,its,reservation,.,After,entering,the booking page,fill in some contact information,Service Procedure,服务流程,1.Greet the guest;,2.Ask the guest of the reservation information:,1)The date of arrival and departure;,2)The number of the people;,3)The room type and the number of rooms.,3.Search for the room available in the computer;,4.Get the following information from the guest:,1)The name of the guest or name of the group.,2)The guests telephone number.,5.Confirm the reservation;,6.Express your wishes;,7.Form the reservation record.,a double room,a suite,a single room,Helpful hints,G,eneral,ly speaking,r,eservation on the Internet,is free,.,Y,ou can go to the hotel,and then,pay,the,bill.T,here are also some hotel,s,need credit card,for guarantee.,Helpful hints:at the time of the peak season,please make hotel reservation,earl,ier,.,a non-smoking room,a room with balcony,a room with a view of the ocean,Words and Expressions,Dialogue 1,Words&Expressions,balcony blkni,n.,阳台,book buk,v.,预订,.,certainly s:tnli,adv.,的确；,(,口语,),当然，行,clerk kl:k,kl:k,n.,职员,doubledbl,adj.,双人的,forward f:wd,adj.,将来；今后,guest gest,n.,客人,non-smoking.n,nsmuki,adj.,禁烟的,Words and Expressions,Dialogue 1,ocean un,n.,海洋,rate reit,n.,价格,reservation.rezvein,n.,预订,single sigl,adj,单一的；个别的,suite,swi:t,n.,套房,view vju:,n.,景色,by the way,顺便说一句,look forward to,期待，盼望,Dialogue 1,Dialogue 1,Dialogue 1,Key sentences,1.Good morning.Room Reservation,may I help you?,2.Id like to book a room,please.,3.A single or a double?,4.For when,sir?,5.May I have your name and telephone number,please?,6.whats the rate for a single room?,7.we are looking forward to seeing you.,Dialogue 1,Dialogue 1,Dialogue 1,Id Like to Book a Room,Please.,(C=clerk,G=guest),C:Good morning.Room Reservation,may I help you?,G:Yes,Id like to book a room,please.,C:Certainly,sir.A single or a double?,G:A single.,C:For when,sir?,G:From the 8th to 10th of July.,C:May I have your name and telephone number,please?,G:Yes,my names John Miller and the number is 2233 4455.,By the way,whats the rate for a single room?,C:340 yuan a night.,G:Thats all right.,C:OK,we are looking forward to seeing you.,Role Play 1,Dialogue 1,Role Play 1,A:Reservation Desk,may I help you?,B:Id like to book a .,A:For when,sir?,B:From 2nd to 6th.,double room,single room,suiteroom with a balcony,August,January,May,July,Words and Expressions,Dialogue 2,Words&Expressions,around raund,adv.,大约，大概,arrive raiv,v.,到达，抵达,bath b:,n.,沐浴；浴室,fully fuli,adv.,完全地,hall h:l,n.,大厅,refuse rifju:z,v.,拒绝,handle hndl,v.,处理,Paris pris,n.,巴黎,call k:l,v.,打电话给,afraid freid,adj.,恐怕,give giv,v.,给,booked,adj.,预订的，登记的,Dialogue 2,Dialogue 2,Dialogue 2,Key sentences,1.Im afraid we are fully booked for the 5th,but I can give you a room from the 1st to the 4th.,2.What time will you arrive,sir?,3.Well see you on the 1st.,Dialogue 2,Dialogue 2,Dialogue 2,Handling a Reservation,(C=clerk,G=guest),C:Reservation Desk,may I help you?,G:Im calling from Paris.Id like to book a double room with a bath from October 2nd to 5th,please.My names Tom Wilson.,C:Im afraid we are fully booked for the 5th,but I can give you a room from the 1st to the 4th.,G:Thats all right.,C:What time will you arrive,sir?,G:Around 6 in the evening.,C:Well see you on the 1st.,G:Thank you.Goodbye.,C:Goodbye.,Role Play 2,Dialogue 2,Role Play 2,A:Id like to book a room with a bath.,B:For when,sir?,A:From 1st to 5th.,B:Im afraid we are fully booked for the 5th,but I can give you a room from the 1st to the 4th.,A:Thats all right.,double,single,non-smoking,June,May,August,Helpful hints,G,eneral,ly speaking,r,eservation on the Internet,is free,.,Y,ou can go to the hotel,and then,pay,the,bill.T,here are also some hotel,s,need credit card,for guarantee.,Helpful hints:at the time of the peak season,please make hotel reservation,earl,ier,.,