BEC商务英语BusinessTravel.ppt

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,What is business travel?,Travels with business purposes.,The purposes for business travel,marketing activities,negotiation,market research&investigation,conference,trade fair&exhibition,cross-regional technical exchange/product launch,产品发布会,large-scale celebrations,I.An Introduction to Business Travel,3.Tips for Business Travel Abroad,1)Planning the itinerary,*Give some thought to the trips goals and their relative priorities.,*Obtain names of possible contacts,arranging appointments,checking transportation schedules,and confirm the most important meetings before the traveler leaves the country.,*Keep the schedule flexible enough to allow for both unexpected problems and unexpected opportunities.,*Check the normal workdays and business hours in the countries to be visited.Also take foreign holidays into account.,*Be aware that travel from one country to another may be restricted.,2)Business preparations for international travel,*Language differences,*Seasonal weather conditions in the countries to be visited,*Health care(e.g.what to eat,special medical problems and prescription drugs),*Electrical current(e.g.a transformer or plug adapter),*Money(e.g.exchanging currency and using credit cards or travelers checks),*Transportation,accommodation and communication,*Cultural differences,*Tipping,2.Changes to flight details:writing an email(Ex.2),Complete the email from a travel agent to business clients using the information below.Write 60-80 words.Give the email to your partner.,*Flights to Paris next week will be diverted to Lyons because of an air traffic control dispute.,*You do not know how long the dispute will last.,*Offer a refund or a booking for a later date.,event&reason,problem caused,solution,To:All the clients,Cc:,Subject:Changes to flight details,Sample Answer,To:All the clients,Cc:,Subject:Changes to flight details,We have just heard that there is going to be a strike by air traffic controllers in Paris next week,so all flights to Paris will be diverted to Lyons.The strike could last only a short time,but there is no guarantee of this.,Therefore,we can give you a refund on your ticket,or alternatively make a booking for a later date.Please let us know which option you would prefer.,Yours sincerely,Vocabulary,aircraft/plane,飞机,check in,办理登机手续（,ID,passport,ticket or e-ticket),boarding pass/card,登机牌,delay,航班延误,air traffic controller,空中交通管制员（空管）,baggage handler,行李管理员,/,分拣员,first/business/economy class,头等,/,商务,/,经济舱,flight attendant/cabin crew,空中乘务人员,/,机组人员,one way/round(return),trip ticket,单程,/,双程票,III.Air Travel,2.Airline services,Work in groups.Look at this list of airline services.Agree on the three most important services for the business traveller.,*air-miles awards for frequent flyers,*valet service airport parking,*double baggage allowance,*priority status at check-in,*exclusive business lounges,*advanced seat selection,*wider,fully reclining seats,*in-seat phone/fax facilities,*in-flight catering/free drinks,3.Air travel services:listening(Ex.3),Five business,travellers talk about different air travel services.Decide which each speaker is talking about.,1)_ A.business class section,2)_ B.comfortable seating,3)_ C.free newspapers and magazines,4)_ D.in-flight entertainment,5)_ E.in-flight food and drink,F.in-seat phone/fax facilities,G.on-board duty-free sales,H.scheduled flights,E,H,D,B,A,4.Low-cost airlines:reading(Ex.4),5.Air travel experiences:listening(Ex.5),1)Listen to four air passengers talking about their experiences.Complete the descriptions with the number of the speaker(1-4).,Passenger_was very satisfied with the service he/she received.,Passenger_missed his/her flight because of overbooking/lateness.,Passenger_was delayed because of a strike.,Passenger_was delayed because of bad weather.,3,1,4,2,2)Listen to the passengers again.Choose the best ending(A,B or C)for each sentence.,Passenger 1 was,travelling,A alone.B with one other person.C with two other people,2.Passenger 2 received instructions,A to wait in his hotel B to wait in the airport C to wait at the information desk,3.Passenger 3 is,A disabled B hungry C famous,4.According to Passenger 4,strikes,A are not common.B occur regularly C are very rare.,B,A,A,B,Hotel amenities/facilities,Here are some amenities you can find in a hotel.Which things do you think are important for the business traveller.,sauna modem socket bar,good room lighting swimming pool secretarial service,fax video conferencing TV,quick check-in room service free newspapers,direct-dial telephone Jacuzzi air conditioning,Internet connection hair dryer fitness room,conference room translation services laundry service,IV.Hotel,2.Hotel facilities:listening(Ex.6),3.Hotel selection:reading(Ex.7),Grosvenor Square,The Strand,Portman Square,Vocabulary,expenses claim sheet/form,费用报销（申请）单,claim(,vt,.)/make an expenses claim for,申请报销,make a false claim for expenses,虚报费用,receipt,收据,invoice,发票,reimburse,报销、偿付,an expenses reimbursement system,报销制度,V.Expenses Claim,2.Business expenses,Q1:What expenses do people typically incur on a business trip?,1)food,taxis,hotel 2)accommodation 3)business calls,4)fax or telephone charges 5)cost of meal and lodging,6)public transportation fares 7)laundry expenses,8)client entertainment expenses,Q2:What would you do in the following situations?,Situation One,On a three-day business trip to Paris,you travel about the city using the underground system to visit clients.You find this the cheapest and most convenient way of travelling.On your last night,there,you begin filling your expenses claim,sheet.When you read the small print,you,notice you are authorised to claim up,to,25 per day for taxis.,Situation Two,Your first business trip for your new company has been successful and you have secured an important new contract.You invite your,client out to dinner at an expensive restaurant.,However,at the end of the meal,he insists on paying,the bill.It comes to,125.He passes you the receipt,after he has paid and says you could claim this back,on expenses.“Everyone does it,”he says.,Situation Three,You discover that a colleague has made a false claim for,expenses for a five-day trip to Hamburg.He was booked,into a hotel which cost,80 per night,but he only stayed,there for one night.He then checked out of the hotel and,spent the rest of the week with an old friend.However,he made an expenses claim for all five nights.,Reference to the question,submit false expenses claims,inflate travel expenses,falsely claim back,50 on an expenses claim,put personal bills on corporate expenses,expenses fraud is dishonest/unethical/outrageous conduct,violate code of business conduct and ethics,suffer from the qualms of conscience,risk losing your,honour,递交虚假费用报销申请,夸大差旅费用,虚报费用赚回,50,英镑,仿造开支是不诚实,/,不道德,/,无耻的行为,把私人开支算在公司账上,违反商业行为和道德准则,受到良心的责备,冒丧失尊严的风险,ruin the image of the company,Honesty is the best policy.,strictly observe honesty principle,integrity of heart is indispensable,In business,(as in our personal lives,)honesty and integrity are the elements most critical to building fruitful,long-term relationships.,do your best in fostering a corporate culture of honesty and integrity,毁了公司的形象,诚实是最好的策略,.,心灵诚实是必不可少的,恪守诚信原则,在商务上，（在生活中也一样，）诚信和正直是建立成功和长期的关系的最关键因素。,为营造诚信、正直的公司文化而尽力,3.Expenses claims:listening,Section A(Ex.8),Roger Hargreaves works in an accounts department.He telephones three people about their expenses claims.Listen and complete the forms below with one or two words or a number.,1,5,9,2,6,10,3,7,11,4,8,12,marketing conference,80,Paul Limbert,faxes,Sweden,hotel bill,call him,cash payments,25th-26th,Hotel Continental,Train/Eurostar,metro tickets,F,A,D,G,E,Section B(Ex.9),Five people call the Accounts Department and leave messages about their expenses.Listen and decide what each speaker is trying to do.,_ A.arrange a meeting,_ B.ask for help,_ C.ask for information,_ D.ask permission,_ E.cancel an appointment,F.explain a delay,G.make a complaint,H.thank someone,Reading Part V(Ex.10),Reading Part IV(Ex.11),Writing:letters of invitation,VI.Exam Focus,Letters of Invitation,The following phrases are useful for formal written invitations.,Inviting/Offering,We should like to invite you./We should he very pleased if you could/We,would be delighted if you could,Thanking,Thank you(very much)for your(kind)invitation to/It was very kind of you to,invite me to/I was delighted to receive your invitation to,Accepting,I would be very pleased to/I should be delighted to,Declining,Unfortunately,due to,I am unable to,