餐饮服务行业英语对话手册.docx

餐饮服务行业英语对话手册

Booking service
1、 Hello.Beihai Restaurant.May I help you?
2、 What time do you like your table?
3、 May l have your name please ,sir?
4、 I see .oh it’s OK.
5、 We look forward [ˈfɔ:wəd] to you visit [ˈvizit].Thank you for calling.
6、 At 7:30 .And we close at midnight. [ˈmidnait]
7、 A table for two for this evening at 8:30 for Mr.London.
8、 Good-bye,and have a nice day!
9、 Let me check [tʃek].Hold on,please…Yes,that’sfine .Smoking or non-smoking area?
10、 How do you spell it ,sir?
预订宴席banquet  [ˈbæŋkwit]服务
1、 I’m the manager ,sir .can I help you?
2、 How many people [ˈpi:pl] of you ?
3、 How many persons [ˈpə:sn],please?
4、 And what kind of dishes you like ,Chinese food or Western [ˈwestən] food?
5、 How much du you want to pay for each [ˈi:tʃ] person? [ˈpə:sn]
6、 What kind of drinks do you like?
7、 Thanks.Here’s the receipt. [riˈsi:t]发票
8、 Would you like anything else?
8、Would you like to dine [dain] a la carte or table d’hote?
9、 Will you please pay the deposit? [diˈpɔzit] 定金
9、Thanks .Here'the invoice [ˈinvɔis]发票
Would you like anything else?
引座服务
1、 Good morning/afternoon/evening!
2、 Welcome to our restaurant.
3、 Two for a dinner?
4、 Do you have a reservation
[ˌrezəˈveiʃən]?
5、 Pardon  [ˈpɑ:dən],what’s your name ,sir?
6、 We’re reserved a private [ˈpraivit] room for you ,Mr.White.
7、 Where would you like to sit?
8、 How about this table ?
9、 Please come following me.
10、 Let me lead [li:d] the way.
11、 Sorry ,sir .that table has been reserved [riˈzə:vd] .Come this way ,please .How about this one ,sir ?
12、 Would you like this table by the window [ˈwindəu]?
13、 Wluld you mind sharing  [ʃeə] a table?
14、 I’m glad you like them.
15、 Nice to see you again .
16、 I’m very sorry .We are fully
[ˈfuli] booked tonight.
17、 Would you mind waiting ?
18、 There will be about 15minutes before your table is available . [əˈveiləbəl]
19、 We will arrange [əˈreindʒ] a table for you right now .
20、 Sorry to have kept you waiting .This way ,please .
21、 Thank you for waiting .Your table is ready ,sir .
22、 I’m sorry ,but there is no seats available [əˈveiləbəl] for five now ,do you mind waiting for about 20 minutes ?You can have a drink there or read newspaper in the lounge [laundʒ] .May I have you name ,sir ?
点菜A la carte服务
Today’special [ˈspeʃəl]今日特价
House special 本店招牌
1、 Sit down ,please .Here is the menu [ˈmenju:] .
2、 Can I take your order now ?
3、 Service [ˈsə:vis] hours are :8:00 a.m.to 9:00a.m.for breakfast.
4、 11:30 a.m.to 2:00p.m.for lunch.
5、 5:30 p.m.to 9:00p.m.for dinner.
6、 And what will you two gentlemen [ˈdʒentlmən] have?
7、 What would you like for your lunch ,sir?
8、 What about the other ladies [ˈleidi] and gentlemen?
9、 Anything else ?
10、 I am afraid it will take some time to prepare . [priˈpɛə]
11、 Here is the drink list .
12、 Now or later ?
13、 I’m sorry sir ,I can’t understand you .
14、 It will take about 15 minutes to prepare [priˈpɛə] this menu [ˈmenju:] at the moment .
15、 Would you like anything else ?
16、 Please enjoy [inˈdʒɔi] your meal . [mi:l]
17、 Well I can recommend [ˌrekəˈmend]……
18、 Here is the menu ,sir .What would you like this afternoon ?
19、 All right ,sir .Just a moment .
20、 What would you like to have ,coffee or tea ?
21、 What do you like to drink ?
22、 One bill ,or separate [ˈsepəreit] bills ?
23、 That dish is not available [əˈveiləbəl] now .(sold [səuld] out )
24、 Here is the check [tʃek] ,sir .
25、 Here is your change [tʃeindʒ].零钱Thank you.
26、 Thank you ,sir .Come again ,please.
27、 We have pork shreds [ʃred]碎片 with seasoning[si:zəniŋ]调料 ,chicken cubes[kju:b]丁with chili [tʃil]红辣椒peppers. [ˈpepə]胡椒
27、It’s fried [fraid]油炸with chili.
28、 Could you tell me how this thing is cooked ?
29、 It’s steamed [sti:m]蒸and served  [sə:v] with our special [ˈspeʃəl] sauce [sɔ:s].
30、 Is it good ?
31、 Sure ,it’s a most popular [ˈpɔpjulə] dish. [diʃ]盘，碟
30、That is the today’s special [ˈspeʃəl]特殊的cuisine [kwiˈzi:n] . 烹饪
32、 Would you like some wine [wain]?There’s the wine list .
33、 We have ……..Which one do you like ?
34、 Ok ,wait a minute ,please.
推荐recommend  [ˌrekəˈmend]服务
1、 It’s the specialty [ˈspeʃəlti] of the house.
2、 And a salad [ˈsæləd]?
3、 We have some specific [spiˈsifik]特殊的dishes ;some of them are of Hunan style. [stail] 风格
4、I’d recommend [ˌrekəˈmend] 推荐this to you .
4、 I’m sure you’ll enjoy it .
5、 All right ,Will you want dessert [diˈzə:t]？甜点
6、 It’s fine.I’m afraid a whole [həul] duck is too much for you .You might [mait] order half [hɑ:f] of it .
7、 Do you like fish ,pork or chicken?
8、 OK.Well ,there are lots of different fish dishes,Do you like hot and spicy ['spaisi]辛辣的food?
9、 What would you recommend? [ˌrekəˈmend]
10、This is a delicious prawn [prɔ:n] dish ,with chilies [tʃil] and garlic [ˈgɑ:lik]
11、 What would you recommend?
10、 That sounds [saund] good.
11、 I’ll have that .
12、 Do you like hot and spicy ['spaisi] food?
上菜serving服务
1、 Would you mind serving [sə:v] now?
2、 Who has the onion [ˈʌnjən] rings ?
3、 Here’s the dishes you ordered.If you want anything more ,please call me.
4、 Take care .The soup is rather [ˈrɑ:ðə] hot .Enjoy yourself,please!
5、 This is the soup you ordered.
6、 I’ll see about your order.
7、 Sorry ,sir.Please wait a minute and I will see about your order.
席间服务
1、 Yes, we do .I’ll bring some right away.
2、 Is everything OK?
3、 Can I get you anything else?
4、 May I take this plate  [pleit] away?
5、 If you want angting more ,please call me .
6、 Would you like another [əˈnʌðə] dish ,please?
7、 If you need anything else ,please fell [fel] free [ˈfri:] to tell me .
8、 What’s the problem ,sir ?
9、 Would you like it cooked a little more?
10、 Once it’s ordered and served ,it can’t be exchanged [iksˈtʃeindʒ].
11、 Regretfully [ri'gretfəli] not.
12、 If you don’t like this dish ,how about getting you another one?
13、 I’m really [ˈriəli] sorry ,but you see my difficulty. [ˈdifikəlti]
14、 I’ll change [tʃeindʒ] it immediately [iˈmi:diətli] for you.
15、 Excuse [ikˈskju:z] me .Have you finished this ,please.
16、 Would you like some more rice?
17、 Yes, we do.I’ll bring some right away.
18、 Would you please pass [pɑ:s] me the salt [sɔ:lt]?
19、Pepper [ˈpepə] too?
19、 No,just the salt ,thanks.
20、 Is everyghing OK?
21、 Can I get you anything else?
22、Well ,could you bring us a few napkins? [ˈnæpkin] 餐巾
22、 What’s the problem,sir?
23、 This dish is too salty [ˈsɔ:lti] ,can you exchange [iksˈtʃeindʒ] it for another one.
24、 Regretfully [ri'gretfəli] not .Once it’s ordered and served ,it can’t be exchanged .But I can talk to the chef [ʃef ]and see what he can do .
25、 That’s right.
26、 I’m sorry ,sir .I’ll change it immediately [iˈmi:diətli] for you .
指引guideline  [ˈgaidlain]服务
1、 Walk [wɔ:k] straight [streit] ahead [əˈhed].
2、 Go straight. [streit]
3、 Turn left/right at the frist corner  [ˈkɔ:nə].
4、 Go upstairs [ˌʌpˈstɛəz] (downstairs).
5、 Take the lift to the third floor.
6、 There is a washroom at the end of the corridor. [ˈkɔridɔ:]
7、 Sure ,Have a good day.
8、 Turn left at the second light and then go straight for two blocks. [blɔk]街区
9、 It’s only a five-minute walk.
10、 Is it far? [fɑ:]
11、 Escuse me .Could you please tell me how to get to the station?  [ˈsteiʃən]
12、 No,it’s not far at all.
13、 The lifts ?Over there .
14、 It’s on the first floor.
15、 Go along the street until [ənˈtil] you come to the traffic [ˈtræfik] lights.
收集意见comment  [ˈkɔment]
1、 Would you like to wrap [ræp] 打包up the food?
2、 Is the food to your liking?  [ˈlaikiŋ]
3、 How about the food and service here?
4、 How is eveyting?
5、 I’m glad you like it.
6、 Would you mind [maind] to fill [fil] up this questionnaire [ˌkwɛstʃənˈɛr] about our service and food?
7、 Thang you very much for telling us about these. [ði:z]
8、 You know ,they are very important [imˈpɔ:tənt] for improving [imˈpru:v] our servise.
9、 I’m glad you like it.How about our service ?Do you like it? Yes,I like it very much.
10、 Thank you for your comments. [ˈkɔment]
11、 What do you think of our service?
12、 I assure [əˈʃuə] you it won’t happen again.
处理投诉complaint  [kəmˈpleint]
1、 I’m sorry .The kitchen ˈkitʃin] is very busy. [ˈbizi]
2、 I will check  [tʃek] your dish with the chef  [ʃef] right now .
3、 Your meal [mi:l] is on the house .Please accept [əkˈsept] out apology. [əˈpɔlədʒi] 道歉
4、 I will certainly [ˈsə:tənli] give your opinion [əˈpinjən] to our manager. [ˈmænidʒə]
5、 Your steak [steik] will come right away.
6、 I’ve checked  [tʃek] with the kitchen .There isn’t anything wrong [rɔŋ] with the salad. [ˈsæləd]
7、 If you don’t like the taste [teist] of it ,perhaps [pəˈhæps] I could get you something else?
8、 No problem .I’ll send this back to the kitchen and get you a new one.
9、 Sorry for the trouble. [ˈtrʌbəl]
10、 Thanks for your suggestion [səˈdʒestʃən].  
与客聊天chat  [tʃæt]
1、 You’re welcome to China .I hope you’re enjoying your stay here.
2、 Where are you from?
3、 How long have you been in China ?
4、 What’s your most impressing 【imˈpreʃən] thing in China?
5、 Spring Festival  [ˈfestivəl] is the first day of one year by the Farm  [fɑ:m Calendar [ˈkælində],also named Lunar [ˈlu:nə] Calendar’s [ˈkælində] Year.It’s the most important ,grandest [grænd] festival [ˈfestivəl] for China.
6、 What cold weather it is!
7、 It’s freezing [fri:z] today!
8、 It’ll be a fine [fain] day.
9、 I recommend xi’an .it’s an interesting place and famous [ˈfeiməs] for Terra ['terə] Cotta ['kɔtə] Warriors. [ˈwɔriə]
10、 What do you like best about China?
11、 Only a few days.
12、 I am sure that you will have a good time .
13、 What cities have you been to?/Where have you been? [bi:n,
14、 I’ve been to Beijing and Shanghai.They are very impressive. [imˈpresiv] Binjing has a long history ,and Shanghai is a very energetic [ˌenəˈdʒetik] and exciting [ikˈsaitiŋ] city.
15、 You’re right.I am suprising that you know so much about China.
16、 Do you have any suggestion? [səˈdʒestʃən]
17、 It sounds [saund] good .Thank you very much.
18、 There are so many people everywhere. [ˈevriweə]
19、 How about Chiness silk [silk] and tea ? They are all famous [ˈfeiməs] in world . [wə:ld]
结账checkout：['tʃekaut] 服务
1、 Would you like to pay [pei] cash [kæʃ] or by credit [ˈkredit] card ?
2、 Your bill comes to ××yuan.
3、 Would you like the amount [əˈmaunt] on the same bill or separately ? [ˈsepəritli]
4、 I’m afraid we plus [plʌs] 15% serve charge ? [tʃɑ:dʒ]
5、 This is your change ,15 Yuan .
6、 Thank you very much! It’s 198 Yuan in total . [ˈtəutl]
7、 Would you like to put it on your hotel bill ?
8、 Could you just sign [sain] here ,please ?
9、 Could o see the bill now ,please?
10、 Here it is ,sir .
11、 How much is that ?
12、 That will be 80 yuan .
13、 Waiter [ˈweitə], the bill ,please .
14、 Yes , I’ll be along in a moment .Here’s your bill .It’s 289 yuan .
15、 What’s this for ?
16、 That’s for the wine . [wain]
17、 What’s your room number ?
18、 Could you just sign [sain] here ,please ?
19、 Credit [ˈkredit] card or Cash ?
20、 This is on the house ,sir.
21、 Thank you ,sir .I hope you enjoyed your finner . [ˈfainait]
送客服务
1、 Please don’t leave anything behind . [biˈhaind]
2、 Mind [maind] your step !
3、 Thank you for you coming and hope to see you again .
4、 Please don’t forget your clothes ! [ˈkləuðz]
5、 Is it your coat ? [kəut]
6、 Please mind your step . [step]
失物寻找
1、I lost my wallet [ˈwɑ:lit] /passport . [ˈpɑ:spɔ:t]
2、Why don’t you check [tʃek] the counter? [ˈkauntə]
3、What can I do for you ,sir ?
4、Regretfully [ri'gretfəli] not .Why don’t you leave your phone number ?If we see it ,we’ll contact [ˈkɔntækt] with you immediately . [iˈmi:diətli]
5、Yes , We did see one .
Passport (护照) [ˈpɑ:spɔ:t]
快餐Fast food服务
1、 Could you help you ?
2、 What would you like ?
3、 Maximum [ˈmæksiməm] ,medium [ˈmi:diəm] or minimum [ˈminiməm]?
4、 Here or to go ？
5、 50 RMB in total [ˈtəutl],please .
6、 Anything else ?
7、 Please put the number card on your table .We’ll bring your meal to you when it’s ready .
8、 Please help yourself with the drinks .
9、 Would you like a try our new product [ˈprɔdʌkt]….?
10、 Next ,please.
11、 That’ll be all .
12、 How old is your son? [sʌn]
自助餐buffet  [ˈbʌfit]服务
1、 We serve buffet 【ˈbʌfit】here .
2、 Our buffet price [prais] is 50 yuan each [ˈi:tʃ] cover . [ˈkʌvə]
3、 Please help yourselves to the buffet .
4、 Thank you for your prompt  [prɔmpt].
早餐breakfast  [ˈbrekfəst]服务
1、 Coffee or tea ,please ?
2、 How would you like your eggs ?
3、 Orange juice ,pineapple [ˈpainæpəl] juice ,or tomato juice ?
4、 Would you like your coffee now ?
5、 I hope you enjoy your breakfast .
6、 I’ll bring them to you right away .
7、 I want fried [fraid] eggs ,sunny [ˈsʌni] side [said] up .
Canned [kæn juice 罐头果汁
Fresh [freʃ] juice 新鲜果汁
Fried eggs 煎蛋
Sunny-side up 只煎一面
Over easy 两面煎半熟
Over hard[ˈhɑ:d]两面全熟
Boiled [bɔil] eggs 带壳水煮蛋
Poached[pəutʃ] eggs 去壳水煮蛋
Scrambled [ˈskræmbəl] eggs 炒蛋
Ham [hæm]火腿
Bacon [ˈbeikən]熏肉
Sausage  [ˈsɔ:sidʒ]腊肠
Pepper [ˈpepə]胡椒
国外Tea 一般指红茶而言，如要绿茶则指明green tea .
烧烤barbecue  [ˈbɑ:bikju:]服务
1、 Welcome to beihai Barbecue. [ˈbɑ:bikju:]
2、 We provide [prəˈvaid] all kinds of food for grilling . [gril]
3、 Would you like some meat [mi:t or vegetables ?
4、 Can you bring us more pepper [ˈpepə]?
5、 Yes ,madam [ˈmædəm],I will take it immediately .  [iˈmi:diətli]
6、 Is there anything special? [ˈspeʃəl]
7、 It sounds [saund] good. I will have it .
火锅Hot pot服务
1、 In many areas [ˈɛəriə],hot pot meals are often eaten [ˈi:tn] in the winter . [ˈwintə]
2、 It consists [kənˈsist] of a simmering [ˈsimə] metal [ˈmetl] pot [pɔt] of stock  [stɔk] at the center [ˈsentə] of the dining table .
3、 Whine the hot pot is kept simmering [ˈsimə],ingredients [inˈgri:diənt] are placed  [pleis] into the pot [pɔt] and are cooked at the table .
4、 Typical [ˈtipikəl] hot pot dishes include [inˈklu:d] thinly [θiŋli sliced [slais] meat ,leafy [ˈli:fi] vegetables ,wontons ,egg dumplings ,and seafood .
5、 The cooked food is usually  [ˈju:ʒuəli ]eaten [ˈi:tn] with a dipping [dip] sauce . [sɔ:s]
6、 We have three kind of soup base [beis],spicy ['spaisi],pure  [pjuə] and combo  [ˈkɔmbəu],which do you like ?
7、 Just turn the gas [gæs] off .
8、 Any meat and vegetables?
Hot pot [pɔt]火锅，起源于东汉时代。
酒吧 [bɑ:]服务
1、 What can I make for you tonight ?
2、 Straight [streit] or on the rock ?
3、 Keep the change . [tʃeindʒ]
4、 Icy [ˈaisi] or of a normal [ˈnɔ:məl] temperature? [ˈtemp(ə)ritʃə]
5、 I don’t believe we know that one .
6、 Bottled [ˈbɔtl] or draught ? [drɑ:ft]
咖啡coffee  [ˈkɔfi]服务
1、You can get an internet connection . [kəˈnekʃən]
2、 We have a wireless [ˈwaiələs] connection . [kəˈnekʃən]
3、 Would you like anothe