质量屋QFD案例.xls

某产品QFD 针对高发客诉和隐性失效作QFD分析屋顶用户分类技术需求（最终产品特性）开启扭矩断环扭矩跌落吸入密封性能盖体外径内塞外径螺纹内径螺牙外翻密封圈损伤单点拉力盖体变形瓶口断环测试异味评测缺料顾客需求KANO顾客和市场需求易开启499335内容物不变质5159591气味无异常59断环前挤压不漏液37999515上线无高歪盖59313上线不断环319上线不卡盖5199密封良好4179973不跟旋3779不滑扣379不掉印4无脏污43卫生性能55工程措施重要度4581531085011538271008372307077技术评估华为44445544414424小米54445544414424本企业23444443233342技术指标值54445544444454重要程度Taj4581531085011538271008372307077相对重要程度Tj2.8%5.0%3.3%6.7%3.1%7.1%2.3%1.7%6.2%5.1%4.4%1.9%4.3%4.8%1124122710119252615101418排序严重度评分技术评估强相关弱相关-不相关竞争能力分析 针对高发客诉和隐性失效作QFD分析毛边 粘连浇口穿孔浇口突起断环印刷附着力脏污菌落总数内膜破损纸箱变形华为小米本企业目标T改进比例Ri重要程度Ii绝对权重Wai相对权重Wi1944242.000.078.00.1095344341.330.075.30.07322351.670.098.30.117933341.330.075.30.07345242.000.078.00.10944341.330.075.30.07993545341.330.075.30.07933451.250.096.30.08744341.330.075.30.0744441.000.074.00.059544451.250.096.30.0897744341.330.075.30.0759744441.000.074.00.0549781084542361217378400.740.770.630.85客户满意度竞争能力估计值44544333330.67技术竞争能力估计值Ti44544343330.6922322322220.5144544444440.7749781084542361217378403.0%4.8%6.7%2.8%2.6%2.2%7.5%4.5%4.8%2.5%10232791292716178技术竞争能力估计值Ti