供应商评价的指标体系.doc

供应商评价的指标体系

13
2020年6月23日
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供应商评价的指标体系

Evaluation elements
Target requirements = 100%
1. Company

1.1 Company profile

Economic aspects
The company is sound
Product range/process range
The range of products and processes covers the largest possible proportion of the customer’s total requirements so that as many products as possible can be obtained from a small number of supplier
Location
The supplier’s location provide optimum transport logistics, communications and safety
Market position
The supplier is well established in the market (market share) and has a good reputation
Innovation rate/innovation potential
The supplier has the necessary potential (resource) to fulfill the requirements in terms of innovations
1.2 Management

Stability
The management shows permanence or, in the event of changes, the necessary opportunity so that the customer can depend on the suppliers long-term predictability
Competence
Through its conduct, the management shows that it is competent to fulfill the customer’s requirements
Customer orientation
Through continuous contact with the customer, the management demonstrates its customer-oriented thinking. The measures agreed during visits to and in meetings with the customer are implemented quickly and effectively
1.3 QM system

Certification
The supplier has a QM system certified in accordance with ISO9000 of a comparable standard
Audit results
The results of internal quality audits and the results of other customers reveal no serious discrepancies
1.4 Cooperation and service
(overall assessment)

Partnership
The supplier has a Quality Policy aimed at partnership with his customers
Partnership is practised in all respects at the interfaces between customer and supplier
Flexibility
The supplier’s organization is geared to flexibility in terms of cooperation with the customer so that the customer’s wishes are responded to, examined in an appropriate manner and implemented accordingly. This is also demonstrated in the course of day-to-day cooperation with the customer
Reliability
The supplier shows through his conduct that he is a reliable partner
Quality assurance agreement
The supplier is prepared in principle to make quality assurance agreements with the customer
Accessibility
At the interfaces, the supplier offers the necessary technical, organizational and human resources in order to permit optimum communication
2 Technologies

2.1 Product strategy

Orientation towards standards
As far as it is possible and necessary, the supplier is oriented towards existing standards
Orientation towards customer’s needs
The product strategy is geared to the needs of the customer with the facility for reponding swiftly to changing needs
Systems/modules
The supplier is prepared and has the caopabilities required also to supply modules/systems in addition to products
2.2 Production

Deployment of technology
The technology deployed corresponds to the state of the art

Technological competence
The supplier is fully competent in the use of the technologies deployed
2.3 Development

Development time
The development time (time to market) is the shortest by comparison with the supplier’s competitors
Samples/prototypes
Samples/prototypes are always supplied by the agreed date. The first samples/prototypes comply with the specified requirements
Qualification (procedures)
The supplier is able to carry out all necessary tests so that there is no need for a complete qualification testing within the customer’s company
Market maturity
The principal features of the first samples/prototypes (process capability etc.) already show that the series-manufactured products will fully comply with the customer’s requirements
2.4 Cooperation

Technical support
The supplier can provide support for the customer’s development staff in all aspects of development and thereby play a key role as a valuable partner of the customer
Information policy
The flow of information from the supplier is comprehensive and allows the customer’s development staff to take into account all aspects of the new product as seen from the supplier’s viewpoint
Interfaces
The supplier offers sufficient direct contacts to ensure that the information flow is not distorted and/or obstructed by unnecessary detours
Documentation
The jdocumentation on samples/prototypes is comprehensive and does not five rise to subsequent queries
3 Processed

3.1 Process documentation

Procedures
All key processed ( opearional and production processed) are documented in a suitable form(procedure)
Test points
All processes feature suitable test points so that it can be verified that the supplier has a complete command of the processes
3.2 Process control

Process conformance
The process conformance of the key processes is proven and satisfies the requirements
Process changes(frequency)
The frequency of the changes is in accordance with the need to increase quality, to reduce costs and to assure supplies to the customer
3.3 Environmental compatibility

Consumption of resources
The supplier monitors, documents and provides information on the consumption of resources. By comparison with the supplier’s competitors, the consumption of resources in optimal
Use of hazardous substances
The use of hazardous substances in the manufacturing process in documented and efforts are made to keep the use of hazardous substances to an absolute minimum
Environmental pollution
Environmental pollution arising from the manufacture application and waste disposal of the products is documented and continuously reduced
Risk potential
The risk potential arising from the product is already taken into acccount at the development stage and the risks are minimized. Where necessary, suitable labeling is used to draw the attention of the consumer to the remaining risk
3.4 Cooperation

Notification of change
Important product and process changes are only implemented after prior consultation with customer and are notifiec in food time prior to their planned introduction so that the customer can examine the effects on his current production and, where necessary, obtain the required approval from his customers
Reports on process conformance
The supplier reports at regular, agreed intervals on the process conformance of the critical products and process parameters
4 Products

4.1 Delivery quality

Failure rate
The failure rate in ppm is lower that the agreed quality target for all products supplied
Reject rate(technical)
The reject rate in % of deliveries is below th agreed target value
Production failure rate(customer)
The number of production failures in ppm (failures which occur in subsequent processing steps) is below the agreed target value
Packaging, labelling
The complaints regarding deficiencies in packaging and labeling in ppm based on the process steps in below the agreed target value
The packaging is practical, provides adequate protection for the products and is limited to what is necessary. The labeling contains all essential information, is clearly legible and is provided with a barcode
4.2 Reliability

Failure rate in the field
The failure rate in the field(failures in the course of operation by the end user) is below the agreed target value in ppm
Results of reliability tests
The number of failures in reliability tests carried out by the supplier and the customer is less than the agreed values
4.3 Processing of complaints

Failure analysis reports
In terms of both from and content, the reports meet the requirements. They contain details of corrective action required to prevent the recurrence of the failure
Processing time
The processing time for the failure analysis report covering
· The initial acknowledgement and
· The concluding assessment with
· Proposed corrective action
Satisfies the requrements
Effectiveness of corrective actions
The corrective action proposed in failure analysis reports is successful. Recurrent failures do not occur
4.4 Cooperation

Interfaces
The interfaces and procedures for the exchange of information on products are clearly defined
Information
The information provided on the products is adequate and satisfactory
Early warning system(technical)
The supplier operates an early warning system which gives the customer early notification at the occurrence of problems in the supplier’s production
Mutual improvement programmes
On his own intiative, the supplier takes steps to improve the products the supplies
Notification of changes
Changes are notified promptly and in detail so that no queries are necessary
5 Deliveries

5.1 Deliveries logistics

Ability to deliver
The supplier’s ability to deliver is assured even in the event of changes in the requirements due to increased demand
For this purpose, regular disclosure of projected quantitative requirements take place between the supplier and the customer. The supplier is proactive in seeking this dialogue
Reliability of deliveries
The reliability of deliveries, expressed in % of deliveries which comply with the agreed delivery date, is above the target value
Reject rate(logistics)
The reject rate of the deliveries in % due to logistical errors ( incorrect deliveries, incorrect delivery date etc.) is below the target value
Contingency stocks
The supplier maintains contingency stocks to assure deliveries in the event of short-term production breakdowns
JIT/STS concepts
The supplier entirely offers contracts for Just In Time/Ship To Stock deliveries
Early warning system(logistical)
The logistics of the supplier incorporate an early warning system to inform the customer promptly of delivery delays
5.2 Transport system

Transport, packaging
The method of transport and form of packaging are selected so as to reliably prevent damage to the products in transit
Labeling
The labeling conforms to the customer’s requirements
Special labeling requirements are taken into account
Re-use/waste disposal
The form of packaging (material, construction etc.) permits re-use of suitable materials, appropriately marked, which enable a separation
Documents accompanying goods
The documents which accomany the goods contain all necessary information, clearly presented
5.3 Cost management

Sales conditions/terms of payment
The supplier accepts the customer’s purchasing conditions and terms of payment or, alternatively, observes normal market practice
Pricing practice, discipline
The supplier gives reliable, long-term price indications and is prepared to sign long-term delivery agreements with firm prices
Cost transparency
The costs of the product are broken down clearly so that the main cost elements(materials, production costs, packaging costs, etc.) can be identified and the potential for cost reductions recognized by both parties
5.4 Cooperation

Data exchange
The supplier has the technical facilities required in order to be able to process cost-effectively the exchange of data(purchase orders, complaints, data sheets etc) via EDI
Processing of enquiry and orders
The processing time for orders and enquiry conforms to the agreed timescates
Response time/flexibility
The response time and flexibility meet the agreed requirements
Joint cost reduction programmes
Together, the supplier and the customer analyze the costs at regular intervals to identify possiblities of cost reductions and initiate appropriate actions
Discontinuation of products
The discontinuation of products is carried out within a suitab le timescale to allow the customer to develop alternatives without diminishing his ability to deliver

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