2024财年柬埔寨国家意见调查报告（英）.pdf

FY 2024 CambodiaCountry Opinion Survey ReportECR Business Intelligence Team|June 2024Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedAcknowledgementsThe Cambodia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group.This report was prepared by the Business Intelligence(BI)team,led by Jos De Buerba(Senior External Affairs Officer)and Svetlana Markova(Senior External Affairs Officer).Yulia Danilina,Jessica Cameron,Nan Lin,and Sofya Gubaydullina oversaw the design,reporting,and analysis of the survey results.Noreen Wambui and Irina Popova provided data support.BI acknowledges the significant contribution from the Cambodia country team and independent fielding agency,Nuppun Research and Consulting Co.,Ltd.In particular,BI is grateful for the support from Phaloeuk Kong(Operations Officer),Saroeun Bou(External Affairs Officer),and Seakheang Heng(Program Assistant),who coordinated the survey-related activities from Phnom Penh,Cambodia.ContentsObjectivesMethodology OverviewOverall ContextOverall Attitudes Toward the World Bank GroupWorld Bank Groups Support for Development AreasWorld Bank Groups Engagement on the Ground in CambodiaWorld Bank Groups Financial Instruments and Knowledge WorkThe Future Role of the World Bank Group in CambodiaCommunication and OutreachSample Demographics and Detailed Methodology3ObjectivesThis survey was designed to assist the World Bank Group(WBG)in better understanding how stakeholders in Cambodia perceive the WBG.The survey explored the following questions:1.Overall Context:How familiar are stakeholders with the WBG?How much do they trust the WBG?2.Key Indicators:What opinion do key stakeholders have of the WBG regarding its effectiveness,relevance,alignment with Cambodias development priorities,and other key indicators?Are opinions improving or declining?3.Development Priorities:What areas of development are perceived to be the most important?Have the priorities changed over the past three years?How effective is the WBG perceived to be in these areas?4.Engagement on the Ground:How is the WBG perceived as a development partner in Cambodia?Are opinions improving or declining?5.Financial Instruments and Knowledge Work:What do key stakeholders value the most regarding the WBGs work in Cambodia?What opinion do key stakeholders have of WBG financial instruments and knowledge products?Are opinions improving or declining?What are stakeholders suggestions for improving WBGs effectiveness?6.Communication and Outreach:What are the preferred communication channels?Are there differences among stakeholder groups in terms of preferred channels?7.Message Recall:What key topics that the WBG communicates do stakeholders recall?Is there a relationship between message recall and views of the WBGs work?4QMethodology OverviewFielded February April 2024410 potential participants were asked to complete a mostly quantitative surveyRespondents completed the questionnaire online and on paperList of names provided by the WBG country team and supplemented by the fielding agencyProcess managed on the ground by the fielding agency185 participants(45%response rate)79%from Phnom Penh56%currently collaborate with the WBGCompared to FY21 Country Survey147 participants(44%response rate)Respondents completed the questionnaire online and on paper42%collaborated with the WBGClick here for details of the Respondent Sample and Methodology.538%22%12%8%7%4%3%3%2%Government InstitutionCivil Society OrganizationSub National Government Officeor staffPrivate SectorBilateral/Multilateral AgencyAcademia/Research CentersOffice of the Prime Minister,MinisterMediaOffice of a Parliamentarian(National Assembly,Legislativebody)Which of the following best describes your current affiliation?(Select only 1 response)(Percentage of Respondents,N=185)Overall Context6“WBG should work to promote and establish a genuinely inclusive dialogue platform for Cambodia in order to have full participation and trust from all stakeholders for the peaceful and prosperous growth of development.”(Civil Society Organization Respondent)“Cambodia is rapidly transitioning towards an upper middle-income country in 2030.Therefore,the World Bank needs to shift its support focus beyond just poverty reduction.”(Private Sector Respondent)In your opinion,what is the most important thing the WBG could do to help increase its effectiveness in Cambodia?(N=182)QStakeholders Most Familiar with the UN,ADB,and WBGRespondents in this years Country Survey were asked to indicate their familiarity with the work of several international organizations and the World Bank Group(WBG).Of these organizations,respondents in Cambodia indicated the highest levels of familiarity with the work of the United Nations,followed by the Asian Development Bank(ADB)and the World Bank Group.Respondents were least familiar with the work of the International Monetary Fund(IMF)and Asian Infrastructure Investment Bank(AIIB).Respondents familiarity with the WBG in this years survey was significantly higher than in FY21.77.46.96.76.75.54.25.812345678910United NationsAsian Development Bank(ADB)World Bank Group*European UnionInternational Monetary FundAsian Infrastructure Investment Bank(AIIB)Mean Rating of FamiliarityFY24FY21QHow familiar are you with the work of these organizations in Cambodia?Scale:(1-Not familiar at all,”10-Extremely familiar)Increased Familiarity with the World Bank GroupComparison of FY21 and FY24:Respondents in this years Country Survey reported significantly higher levels of familiarity with the World Bank compared to respondents in the FY21 Survey:Mean familiarity:FY24=6.7 FY21=5.8Collaboration with the WBG:Respondents who indicated that they collaborate with the WBG reported significantly higher levels of familiarity with the institutions work:Mean familiarity:Collaborate with WBG=7.9 Do not collaborate=5.3Stakeholders:Respondents from the private sector indicated relatively higher familiarity with the WBG than respondents from other groups,though it is not statistically significant.86.77.67.06.66.66.312345678910All RespondentsPrivate SectorGovernment InstitutionsSub National GovernmentBilateral/Multilateral AgencyBroader Civil SocietyOrganizationsMean Rating of FamiliarityQHow familiar are you with the work of the World Bank Group in Cambodia?Scale:1 Not familiar at all 10 Extremely familiar(N=184)Significant difference between stakeholder groupsGovernment Institutions included respondents from the Office of the Prime Minister,Minister,and Government Institutions.Broader Civil Society included respondents from civil society organizations,academia/research centers,and the media.The WBG is Among the Most Trusted Institutions in CambodiaRespondents in Cambodia gave the highest trust ratings for the United Nations,bilateral organizations,and the World Bank Group.Trust ratings in many institutions were significantly higher in FY24 compared to the FY21 survey.According to respondents this year,the media,the private sector,and the parliament/legislative branch were among the least trusted institutions.Of note,respondents from the private sector and subnational government reported significantly higher trust ratings in the WBG(mean=8.3,8.1,respectively)than respondents from other groups.97.87.77.57.47.47.37.37.27.17.07.06.96.66.16.77.17.05.76.06.06.26.76.25.85.712345678910United Nations*Bilateral organizations(e.g.,AFD,DFAT,JICA,KOICA,GIZ,USAID)*World Bank Group*National government*Cambodias Central Bank*Regional development banks(ADB,AIIB,KfW,EIB)*Youth*Academia/research centersInternational Monetary FundSub national government officeCivil society(e.g.,NGOs,CBOs)*Parliament/legislative branchPrivate sector*MediaMean Rating of TrustFY24FY21QHow much do you trust each of the following institutions to do what is right for Cambodia?Scale:1 Not at all 10 Very much(FY24 N=168;FY21 N=120)*Significant difference between yearsOverall Attitudes toward the World Bank Group10“The World Bank should consistently implement all required actions to guarantee that its operations and the projects it endorses do not result in human rights violations,including those perpetrated by its clients.”(Bilateral or Multilateral Agency Respondent)“The World Bank Group may also consider expanding the scope of the theme of its development projects,which it seeks to further develop development projects that could be of greater benefit to Cambodians who are major beneficiaries.”(Sub National Government Respondent Respondent)In your opinion,what is the most important thing the WBG could do to help increase its effectiveness in Cambodia?(N=182)QWBGs Influence and Effectiveness Significantly ImprovedIn FY24,respondents gave the highest ratings for the WBGs relevance to development in Cambodia.The ratings for WBGs positive influence on shaping development policy in Cambodia and its effectiveness in helping Cambodia achieve development results have been significantly improved compared to FY21.Although the ratings were relatively lower,respondents still expressed modest to positive views about the World Bank Groups work helping end extreme poverty in Cambodia.117.57.47.37.27.27.46.76.97.412345678910Relevant role in developmentPositive influence on shapingdevelopment policy*Effectiveness in helpingCambodia to achieve results*Alignment with developmentprioritiesHelps end extreme poverty inCambodiaMean RatingFY24FY21The WBG currently plays a relevant role in development in Cambodia.Scale:1 Strongly disagree 10 Strongly agreeThe WBG has a positive influence on shaping development policy in Cambodia.Scale:1 Strongly disagree 10 Strongly agreeIn FY21,the question was:“To what extent does the World Bank Group influence the development agenda in Cambodia?Scale:1 To no degree at all 10 To a very significant degreeHow effective is the WBG in helping Cambodia achieve development results?Scale:1 Not effective at all 10 Very effectiveCompared to a mean score of the two questions asked in FY21:Overall,please rate your impression of the WBGs effectiveness in Cambodia.Scale:1 Not effective at all 10 Very effective;To what extent does the WBGs work help to achieve development results in Cambodia?Scale:1 To no degree at all 10 To a very significant degreeThe WBGs work is aligned with what I consider the development priorities for Cambodia.Scale:1 Strongly disagree 10 Strongly agreeThe WBGs work helps end extreme poverty in Cambodia.Scale:1 Strongly disagree 10 Strongly agree Q*Significant difference between yearsStakeholders from the Private Sector Have More Positive Perceptions of WBGComparisons of key performance indicators ratings between stakeholder groups show that respondents from the private sector gave higher ratings across all KPIs.In contrast,respondents from bilateral/multilateral agencies and broader civil society organizations had lower ratings.This difference was significant in trust,effectiveness,and influence ratings.127.77.77.67.37.38.18.38.08.17.27.36.36.96.96.16.76.57.37.17.18.37.88.58.58.112345678910Trust the WBG to do whatis right for Cambodia*Effectiveness in helpingCambodia achieveresults*Relevant role indevelopmentPositive Influence onshaping developmentpolicy*Alignment withdevelopment prioritiesMean RatingGovernmentInstitutionsSub NationalGovernmentBilateral/MultilateralAgencyBroader CivilSocietyOrganizationsPrivate SectorQ*Significant difference between stakeholder groupsFor question wording and scales,please see the previous slide.Familiarity Leads to More Positive PerceptionsComparing key performance indicators ratings among respondents highly familiar with the WBG(ratings of 8-10 on a 10-point scale)and those with little familiarity with the WBG(ratings of 1-4 on a 10-point scale),one can see that the more familiar stakeholders are with the WBG,the more positive perceptions they have of the WBG and its work.Meaningful engagement and outreach can continue to increase positive perceptions.138.48.08.28.08.17.17.17.57.07.15.65.45.95.66.112345678910Trust the WBG to do whatis right for Cambodia*Effectiveness in helpingCambodiato achieve results*Relevant role in development*Alignment with developmentpriorities*Positive influence*Mean RatingHigh Familiarity(8-10)Some Familiarity(5-7)Low Familiarity(1-4)How much do you trust the WBG to do what is right for Cambodia?Scale:1 Not at all 10 Very muchHow effective is the WBG in helping Cambodia achieve development results?Scale:1 Not effective at all 10 Very effectiveThe WBG currently plays a relevant role in Cambodia.Scale:1 Strongly disagree 10 Strongly agreeThe WBGs work is aligned with what I consider the development priorities for Cambodia.Scale:1 Strongly disagree 10 Strongly agreeThe WBG has a positive influence on shaping development policy in Cambodia.Scale:1 Strongly disagree 10 Strongly agreeQ*Significant difference between levels of familiarityHow familiar are you with the work of the WBG in Cambodia?Cambodias Key Performance Indicators are Higher than those of East Asia and Pacific countries and IDA Countries Surveyed in FY237.57.57.47.37.27.17.26.87.17.17.17.06.96.76.712345678910Relevant role in developmentTrust the WBG to do what is rightPositive influenceEffectiveness in helping to achieveresultsAlignment with development prioritiesMean RatingCambodia FY24EAP FY23IDA FY2314Countries in the EAP region surveyed in FY23 included Fiji,Malaysia,and Mongolia IDA countries surveyed in FY23:Central African Republic,Djibouti,Ghana,Guinea,Honduras,Kyrgyz Republic,Mali,Nepal,So Tom and Prncipe,Tanzania,and The GambiaQAggregated Performance IndicatorsRespondents from subnational governments had the highest mean rating across the aggregated responses to the nineteen COS indicator questions,whereas respondents from bilateral/multilateral agencies had significantly lower ratings.Collaboration with the WBG:Respondents who indicated that they collaborated with the WBG reported significantly higher ratings across the aggregated indicator questions than respondents who did not collaborate with the WBG.Mean rating:Collaborate with WBG=7.6 Do not collaborate=6.615QAll Indicator Questions were asked on a Scale from 1 to 10.Click here for details of these Indicator Questions.*Significant difference between stakeholder groups7.27.77.57.56.86.412345678910All RespondentsSub National GovernmentPrivate SectorGovernment InstitutionsBroader Civil SocietyOrganizationsBilateral/Multilateral AgencyMean Rating of Aggregated Indicator QuestionsWorld Bank Groups Support for Development Areas16“The Royal Governments priority policies should be considered when preparing the World Bank project for Cambodia.”(Sub National Government Respondent)“Provide funding to civil society to work on land and natural resource management,climate change,and good governance.”(Civil Society Organization Respondent)In your opinion,what is the most important thing the WBG could do to help increase its effectiveness in C