1、阅读理解专题卷36I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society - a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the th
2、ings are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (哄骗的) new motto for so-called “service” organizations - Staff Before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were
3、 not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would inc
4、rease operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”. It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us gue
5、sts, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making
6、 kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angr
7、ily hope so because it is happening, sadly, in all walks of life.Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan - Take Our Deal Elsewhere.1The writer feels that nowadays customers _.A. deserve the lowes
8、t status in societyB. are unworthy of proper considerationC. have received high quality serviceD. have become victims of modern organizations2The writer argues that the quality of service is changing because _.A. customers demands have greatly changedB. the staff receive more consideration than cust
9、omersC. customers needs have become more complexD. staff members are less considerate than their employers3According to the writer, long queues at counters are caused by _.A. not having enough male staff on dutyB. difficulties in hiring more efficient staffC. lack of cooperation between staff member
10、sD. not providing enough staff on purpose to reduce budget 4The writer suggests that a customer _.A. be patient when queuing before checkout countersB. put up with the rude manners of the staffC. try to control his temper when ill-treatedD. go to other places where good service is availableA noblema
11、n and a merchant once met in an inn. For their lunch they both ordered soup. When it was brought, the nobleman took a spoonful, but the soup was so hot that he burned his mouth and tears came to his eyes, The merchant asked him why he was weeping. The nobleman was ashamed to admit that he had burned
12、 his mouth and answered, “Sir, I once had a brother who committed a great crime , for which he was hanged. I was thinking of his death, and that made me weep.” The merchant believed this story and began to eat his soup. He too burned his mouth, so that he had tears in his eyes. The nobleman noticed
13、it and asked the merchant, “Sir, why do you weep?” The merchant, who now saw that the nobleman had deceived (哄骗) him, answered, “My lord(=master), I am weeping because you were not hanged together with your brother.”5This story teaches us _.A. not to eat in inns B. not to eat soup that is too hotC.
14、to cry when we burn our mouth D. not to believe everything you hear6The nobleman did not tell the truth because he _.A. was a nobleman B. felt ashamed C. was in an inn D. was angry7It is probable that the nobleman _.A. had no brother who was hanged B. had a very good brotherC. knew the soup was too
15、hot D. had never eaten soup8 The merchants answer showed that he _.A. was very happy B. believed the noblemanC. was angry with the nobleman D. had kind heartSince the 1970s, scientists have been searching for ways to link the brain with computers. Braincomputer interface (BCI) technology could help
16、people with disabilities send commands to machines.Recently, two researchers, Jose Millan and Michele Tavella from the Federal Polytechnic School in Lausanne, Switzerland, demonstrated (呈现) a small robotic wheelchair directed by a persons thoughts.In the laboratory, Tavella operated the wheelchair j
17、ust by thinking about moving his left or right hand. He could even talk as he watched the vehicle and guided it with his thoughts.“Our brain has billions of nerve cells. These send signals through the spinal cord (脊髓) to the muscles to give us the ability to move. But spinal cord injuries or other c
18、onditions can prevent these weak electrical signals from reaching the muscles.” Tavella says. “Our system allows disabled people to communicate with external world and also to control devices.”The researchers designed a special cap for the user. This head cover picks up the signals from the scalp (头
19、皮) and sends them to a computer. The computer interprets the signals and commands the motorized wheelchair. The wheelchair also has two cameras that identify objects in its path. They help the computer react to commands from the brain.Prof. Millan, the team leader, says scientists keep improving the
20、 computer software that interprets brain signals and turns them into simple commands. “The practical possibilities that BCI technology offers to disabled people can be grouped in two categories: communication, and controlling devices. One example is this wheelchair.”He says his team has set two goal
21、s. One is testing with real patients, so as to prove that this is a technology they can benefit from. And the other is to guarantee that they can use the technology over long periods of time.9BCI is a technology that can _.A. help to update computer systemsB. link the human brain with computersC. he
22、lp the disabled to recoverD. control a persons thoughts10How did Tavella operate the wheelchair in the laboratory?A. By controlling his muscles.B. By talking to the machine.C. By moving his hand.D. By using his mind.11Which of the following shows the path of the signals described in Paragraph 5?A. s
23、calpcomputercapwheelchairB. computercapscalpwheelchairC. scalpcapcomputerwheelchairD. capcomputerscalpwheelchair12The team will test with real patients to _.A. make profits from themB. prove the technology useful to themC. make them live longerD. learn about their physical condition13Which of the fo
24、llowing would be the best title for the text?A. Switzerland, the BCI Research CenterB. New Findings About How the Human Brain WorksC. BCI Could Mean More Freedom for the DisabledD. Robotic Vehicles Could Help to Cure Brain InjuriesIn my living room,there is a plaque (匾) that advises me to“Bloom (开花)
25、 where you are planted.” It reminds me of Dorothy.I got to know Dorothy in the early 1980s,when I was teaching Early Childhood Development through a program with Union College in Barbourville,Kentucky.The job responsibilities required occasional visits to the classroom of each teacher in the program
26、.Dorothy stands out in my memory as one who“bloomed”in her remote area.Dorothy taught in a school in Harlan County,Kentucky,Appalachian Mountain area.To get to her school from the town of Harlan,I followed a road winding around the mountain.In the eightmile journey,I crossed the same railroad track
27、five times,giving the possibility of getting caught by the same train five times.Rather than feeling excited by this drive through the mountains,I found it depressing.The poverty level was shocking and the small shabby houses gave me the greatest feeling of hopelessness.From the moment of my arrival
28、 at the little school,all gloom (愁闷) disappeared.Upon arriving at Dorothys classroom.I was greeted with smiling faces and treated like a queen.The children had been prepared to show me their latest projects.Dorothy told me with a big smile that they were serving poke greens salad and cornbread for“d
29、inner”(lunch)In case you dont know,poke greens are a weedtype plant that grows wild,especially on poor ground.Dorothy never ran out of reports of exciting activities of her students.Her enthusiasm never cooled down.When it came time to sit for the testing and interviewing required to receive her Chi
30、ld Development Associate Certification,Dorothy was ready.She came to the assessment and passed in all areas.Afterward,she invited me to the oneandonly steak house in the area to celebrate her victory,as if she had received her Ph.D.degree.After the meal,she placed a little box containing an old pen
31、in my hand.She said it was a family heirloom (传家宝),but to me it is a treasured symbol of appreciation and pride that cannot be matched with things.14“Early Childhood Development”in Paragraph 1 refers to_.Aa program directed by DorothyBa course given by the authorCan activity held by the studentsDan
32、organization sponsored by Union college15In the journey,the author was most disappointed at seeing_.Athe long trackBthe poor housesCthe same trainDthe winding road16Upon arriving at the classroom,the author was cheered up by_.Aa warm welcomeBthe sight of poke greensCDorothys latest projectsDa big di
33、nner made for her17What can we know about Dorothy from the last paragraph?AShe was invited to a celebration at a restaurant.BShe got a pen as a gift from the author.CShe passed the required assessment.DShe received her Ph.D.degree.18What does the author mainly intend to tell us?AWhatever you do,you
34、must do it carefully.BWhoever you are,you deserve equal treatment.CHowever poor you are,you have the right to education.DWherever you are,you can accomplish your achievement.Five years ago, David Smith wore an expensive suit to work every day I was a clothes addict, he jokes I used to carry a fresh
35、suit to work with me so I could change if my clothes got wrinkled Today David wears casual clothes khaki pants and sports shirt to the office He hardly ever wears a necktie Im working harder than ever, David says, and I need to feel comfortableMore and more companies are allowing their office worker
36、s to wear casual clothes to work In the United States, the change from formal to casual office wear has been gradual In the early 1990s, many companies allowed their employees to wear casual clothes on Friday, but only on Friday This became known as dress-down Friday or casual Friday What started ou
37、t as an extra one-day-a-week benefit for employees has really become an everyday thing said business consultant Maisly JonesWhy have so many companies started allowing their employees to wear casual clothes? One reason is that its easier for a company to attract new employees if it has a casual dres
38、s code A lot of young people dont want to dress up for work, says the owner of a software company, so its hard to hire people if you have a conservative dress code Another reason is that people seem happier and more productive when they are wearing comfortable clothes In a study conducted by Levi St
39、rauss and Company, 85 percent of employers said that they believe that casual dress improves employee morale (士气) Only 4 percent of employers said that casual dress has a negative effect on productivity Supporters of casual office wear also argue that a casual dress code helps them save money Suits
40、are expensive, if you have to wear one every day, one person said For the same amount of money, you can buy a lot more casual clothes19David Smith refers to himself as having been a clothes addict, because A he often wore khaki pants and a sports shirtB he couldnt stand a clean appearanceC he wanted
41、 his clothes to look neat all the timeD he didnt want to spend much money on clothes20David Smith wears casual clothes now, because A they make him feel at ease when workingB he cannot afford to buy expensive clothesC he looks handsome in casual clothesD he no longer works for any company21According
42、 to this passage, which of the following statements is FALSE? A Many employees dont like a conservative dress codeB Comfortable clothes make employees more productiveC A casual clothes code is welcomed by young employeesD All the employers in the US are for casual office wear22According to this pass
43、age, which of the following statements is TRUE? A Company workers started to dress down about twenty years agoB Dress-down has become an everyday phenomenon since the early 1990sC Dress-down Friday was first given as a favor from employersD Many workers want to wear casual clothes to impress people2
44、3In this passage, the following advantages of casual office wear are mentioned except A saving employees moneyB making employees more attractiveC improving employees motivationD making employees happierWrite a winning story! You could win 1,000 in this years Fiction Prize and have your story printed
45、 in Keep Writing magazine. Ten other lucky people will win a cheque for 100. Once again, we need people who can write good stories. The judges, who include Mary Littlejohn, the novelist, Michael Brown, the television reporter, and Susan Hitchins, the editor of Keep Writing, are looking for interesti
46、ng and original stories. Detective fiction was extremely popular last year, although the competition winner produced a love story. You can write down about whatever you want but heres some advice to start your thinking: Write about what you know This is the advice which every writer should pay atten
47、tion to and, last year, nearly everyone who wrote for us did exactly that. Love, family, problems with friends - these were the main subjects of the stories. However, you need to turn ordinary situations into something interesting that people will want to read about. Make the reader want to continue reading by writing about ordinary things in a new and surprising way. Get your facts right Its no good giving a description of a town or explaining how a jet e