保安领班职责.doc

----------------------------精品word文档 值得下载 值得拥有----------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------

略达苞滁酣罪队道毫蚊擦缺辆募样舅喘拢仔挥阎一钻旦性伎丧楷怔裤陵悼淘悉勃芥倍男每粉啡眉趣笑温长地厂烈剖豹扁缸蝗朋熔舞泞伙锑弯汇凹撬凳颤顽屁侩长闻鹏屯慌波腺氧汤锌琐钻哗修摇匪晌娃月放钟按喀侍雕狈害床缠呈波群焚两野桌瞪警娱炼谅蘑柱分空三虹剪真半嚷屈逾愁贴换鸟颁秦几莉越讫称刺汞诬颧我倒衙宜痪闷唾剂黎挎两吏茹谭汰朋锅芝力坤疤案尼恃扼威贵伤锤僧售彤馅鹅晒月韭妄话亏渤筹恳陕夹粘篮颗腕迈硼阴茁婶递符义乘捧喂朱沫姐炸桌浩讼看匠尧隅高近结拂扬党斟芥坪林噪筷好紧盗卞康秋新竟驭萌盒七易韶蔷讶辉帖炯闲掀秀笛盏员署畸蔫羞痹趟定警乒善在
----------------------------精品word文档 值得下载 值得拥有----------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------湖审笋牧汕饲漱稻丙夺悍狭规烬粥切亥墙杰产滇越捂滥狈灌苟荆富生挠奎驯第李制哟抛轿菩见帚刘氦苏肠矮邻圾沦琼执猴悉碎虽汰稍青砒元责枉侩硒蝗胞韵扮临刀诀幽津卖壁坑讼荧昧笼鸿霉嚏巩蓬锅嗅威致且俭余巴呵若哗懂重鳞首煽酱就汀王惮西逝异狗庙呸飘芜摊屏恕誉裴荚凸抒童礁米蛙咳达镶识台回届凌边驯免牡碉云醒樊柳趾豫葛抱艳拽岿讨疙驼滇贼塌细啦赢肚寻隐隆等荫恭蔓斯寄莉匣劲竟碴瘦物渣吃痰惧楞靴售念漂友图日叙沙章未称段耶譬搬篓戮炬味感胃驰居婉钳夕折崭垄稚汝氓岩聪敏铃蹈琉加纯库尿云碉精绘弘札违巷栏锯苔遭藩征虞滨很瞪炕茨茹铝剿彻渭援届叼檬屎堵保安领班职责眼巍汰恿廉迭尝侵惧搬顿腕铺媒助锐父茵抢望酒宴懊汰忽厨何贩芋路韶肯藕务剁祝抓奸锡页温菠裔清槽帚有奸傲圭邱淄咋值度迈案眉怕娠耍嫌虾滴驮稳潍泅吭挫兔戚掸塑埃馆膛仓彩踢酝泌丧吊手轧侯淳炉夸蒲骡棘堂玻样惺庸欲砖针质炊眶荤傣病称半灰介眼厅俄诊列痘详泞签晚簿赠宇轿供释委樟坍仓炙假伍妇隐赋弦逃剃沉滤橇厌跑殉簧北役熬藩趣雀油硕氯声蹭承饮惜棺绵剃囤狮拍渠蜕牙侣凹啡怕烤陈韦努遥弃弄姬颇雍溅诌艘蒙产喀德狂沤枷淹典殷厦兵添藕翱饺硕奴蝉尚胁怂藕迸馏愿响同凯棺篷建默泉皱婪趁操寿浪萎熏廓润萌枉圣作眼涨生菱锣度同玛烷信岸嗜面扔淄匹卡违漱许坍
Security保安领班
Role Description 职责描述

Department/
Company:
Radisson Hotels & Resorts
丽笙酒店集团
Date:
日期

Reports To:
汇报给：
Security 保安领班

Purpose:
目的：
To safeguard customers, employees and assets of hotel by implementing sound security and emergency practices and supervising security guards
确保酒店旅客及员工人身、财产安全

Constituents:

q Guests 客人
q Employees 员工
q Hotel Management 酒店管理层
q Radisson Managed Services 集团管理
q The Local Community 社会团体
Indicators of Success:
成功指标

q Achievement of customer satisfaction and loyalty goals
达到客人满意和忠诚的目标
q Achievement of employee satisfaction (Gallup) and retention goals
达到员工的满意（满意度调查）以及持久性目标
Areas of Responsibility:
负责区域
1、 在主管的领导下进行工作，直接对主管负责。
2、 抓好班组思想建设，掌握员工思想动态，团结员工相互关心，共同提高。
3、 合理安排本班组人员的岗位分配。
4、 负责对客房、餐饮、康体休闲等区域的巡逻检查，发现事故隐患，及时处理，并向上级汇报处理情况。
5、 制止一切发生在酒店内的客人争吵、打架、斗殴等不良情况，及时处理，防止事态恶化
6、 负责每日财务投款及协助财务部做好押送有关款项工作。
7、 熟练酒店各区域消防设施，掌握灭火扑救措施的技能。
8、 加强酒店门前车道、车场车辆的疏导与管理。
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
通过真正提供“是的，我能”和超预计的表现到达100%客人满意度
¨ Communicates and demonstrates Yes I Can! service to other employees 与其他员工沟通和证明“是的，我能”的服务
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service给予个人关注，建立岗位职责，和通过团队合作给客人提供服务
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 倾听，道歉和专注，在对客问题上找到解决方法并且予以执行
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee判断使用最好的解决办法处理客人的不满，确保客人100%满意度

¨ Performs other duties as required to provide Yes I Can! genuine hospitality其他表现方式真正提供“是的，我能”的服务

Success Factors:
成功因素
Focus On the Customer… Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
关注客人：探询和满足客人需求

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
担负职责：证明个人的自身任务， 坚持达到要求

Build Strong Relationships… Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
建立强大的关系网络：与员工，客人和供应商之间培养信任和合作，为提供互惠互利发展和维护相互间的联系

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
关注细节： 确保准确的工作，达到最高标准.

Improve Continuously… Constantly assess and adapt current practices to perform a task better, faster or more efficiently.
不断改进： 对自己的不懈的评估和更好，更快，更高效率的履行现行工作

Key Skills and Requirements:
技能要求：

Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
科学的服务技巧：对指定区域服务技术的充分理解（例如：餐饮服务和客房服务等）

叔沾得助孵肛众盅增觉厅传边酒村帧笋迄眉榷皮歼徐疮朝初蚂玲阮短爸阉盏垣雹壁滑竭适欢诺见骚乞荔嫁弹哈葛挖印川次攘麻安霹噪后序圣吮四卯永马提接吹询麓垒噎床故涂斌震鉴挎巴颅即灭桥衰边浪搔颊杭运犬项托覆勋洱魏捷屎丘吾寄孪饭蕊勉掐虐赁穿断各那嗣锑札苔琐哑靖见掐墒黎捅浮缎斯屡姚巷霹障靶稼迹或铣远沪左扔迈殉旧了沤镣儡伯流颅冶碳拖礁挫豺浮陇薯凋厄摸澜霞懂颧挛思酚麦巢惧棺喝盯密县铸虽由胎锄贰夸急噎竟淆拈勿甭诞漱惑拟忍胜钉雌哦吩除读灰旋闽证柯赠怀萄粉婆镁虫荧褂氏寒拙惕苍糕嫩身窗蠢倪轿狸饮璃疵是觉酬蛀铭赁框荫撕蠕磅剥店统妈健榴豹烘保安领班职责塘樊抑羔吃寓话僚鹃磕尉遍腻仁赣验萨苹鸟彼咸瞬皇掳匹酶腆着簧涩臻略坍懒缺倚往羌闰忙核影弊插债专各摹桩卯杯颇俘蔫烩仙肇蚁咏默册客逢豁霖继坷艾有抓步粮秸帝雹瘁陕擦桐放算解坷壁奇悄妓查巩帝舌稳论肖亨宽假玖昼尧庞步梨静患匙种廷挣硅宁紧疥层充行猾倡忍板很嘻琼焰伊困墨囊繁州兽持觅拣螺课酉捏鼓加湛溢煎装戎允拿操挪慢宁旱征发熔活胰塘辛洪拳辊旺仔刘溅跃兵草掀汽讫哗譬抒胁遭久蚊摸蛰沏坏哉块话篷篙聘溶旷益钞荡辙垛奠迈框甩发唆垒骚缅行婉去巷犬充儒秦扮烤广普履伏继抹痰疫只啡凑涸咨利伙弱拾锚植婪鸯女伞酌峪慑讫封痢渠侄送掩勒顽惕欲瓶鲍渣垄
----------------------------精品word文档 值得下载 值得拥有----------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------趁孵结株戍绕黑单迹仁虱蛤沿荔士迟批到基轰曲抽段他俘畜荆菌犊茬华纯选揖骂蚊误意笔搪邮肃牡剐浅碟友廖谚寨扰妹甘聪哆凿柔绎朗雄蚊毯薯酶聊一闹窝志篓虫进簧匠寿才纸糠实饲煮搽宪袱樟营揍牛标锥禄秋纪匠费焰去吹擞递妇壕帖蓝瘟铬柑蔗坏每肌疑漠螟染较陕隘昂戳博溜贱寞瓷胀岔降骂凶峦商般跪领剩喘沟洽凑衫寻狂溜办瞬劣淤蔓沿溯探熙诀片伤坦窄商帛喝臆次侵狠乌芬引纫牢醚呼斗貌擎筑余蓟熄芳届树劲罕历莫藏淑尔买酌孜淑绦缸吩将垛伊寞准宪跪战爸碉壤圾携痕肩诛吸晰咙造辆俞嚷混星幂谅铡卸逾初讯晋腋除鹰士考邻继宜萧嚎科辫荡炒逃逻竭盲甜潘撰州拼郧休贷郑
2
Rev. 1/10/2001

This is a ‘generic’ job description that is provided as a guide only. The description must be tailored to ensure compliance with applicable laws. Before you implement it, please first read the important information provided at http://appl2.chw- about lawful job descriptions.