饭店实用英语复习题及答案饭店实用英语unit-2(xt).doc

Scene 2 Check In
Exercises
I. Fill in each blank with the proper form of the word given in the brackets.
1. starting 2. overlooking 3. registration 4. to help 5. direction

II. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与….等同)those given in Chinese in the table below.
A---------------------------- peak season旺季
B---------------------------- time lag 时差反应
C---------------------------- a closed circuit闭路电视
D---------------------------- cashier’s desk 兑换处
E---------------------------- price list 价目表
F----------------------------- luggage office 行李房
G----------------------------traveller’s cheque 旅行支票
H-----------------------------registration desk 入宿登记处
I----------------------------- identification card 身份证
J------------------------------ procedure fee 手续费
K---------------------------- conversion rate 换算率
L----------------------------- market price 市价
M---------------------------- remote control 遥控器
N----------------------------- uniform制服
O----------------------------- lobby 门厅
P---------------------------- elevator 电梯
Q---------------------------- Jacuzzi 按摩浴缸
1. M 2. B 3. O 4. D 5.F 6.H 7.P 8. A 9.G 10.C

III. Complete the following dialogue.
1. How can I help you?
2. What date are you looking for?
3. How much is the room please? (or What is the price of the single room? )
4. How long will you be staying? (or How long do you intend /want to stay here?)
5.May I have your name and initials, (or could I have your name and initials) sir?

IV. Translate in the following sentences into English.
1. Could you sign your name here, please?
2. Please dial 9 before you dial the number.
3. The porter will take you up to your room.
4. I booked a room here for tonight.
5. I would like to check in.

Case Study
Read the above conversation and complete the outline. You should write your answers in no more than three words.
1. this weekend
2. The head
3. 24 hours
4. voucher
5. the sixteenth floor

Home Reading
Passage 1:
Decide whether the statements are true (T) or false (F) after reading the passage above.
1.If a guest didn’t make a reservation in advance in a hotel, the hotel can’t check the guest in. （ F ）
2.The receptionist in the front desk will receive the guest.（T）
3.It is polite to address the guest by name.（T）
4.Guests will pay when they check out so guests can get the keycard after they finished the registration form.（F）
5.At the end of the check-in procedure, the receptionist should say: “I hope you enjoy your stay with us.”（ T ）。

Passage 2:
Read Passage 2 again and give brief answers to the following 5 questions.
1. A friendly face
2. During check-in
3. They are tired
4. Offer them a seat when they walk up
5. By getting guests off their feet