饭店实用英语unit-6(xt)饭店实用英语复习题及答案.doc

Scene 6 Check Out
Exercises
I. Fill in each blank with the proper form of the word given in the brackets.
1. to check out 2. services 3. including 4. sign 5. your

II. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与….等同)those given in Chinese in the table below.
A---------------------------- discount 折扣
B------- --------------------- form 表格
C------ ---------------------- file 档案
D---------------------------- bill 账单
E------ ---------------------- receipt 收据
F----------------------------- checkout 退房
G---------------------------- room charge sheet 房价表
H----------------------------- voucher 证件
I-------------------------------chequ支票
J------------------------------ bank draft 汇票
K------ ---------------------- Master Card 万事达卡
L------ ----------------------- VISA Card 维萨卡
M----------------------------American Express Card 运通卡
N-----------------------------Peony International Card 牡丹国际卡
O----------------------------- internet access 因特网接入服务
P---------------------------- Broadband Services 宽带服务
Q---------------------------- express telegram 加快电报
1. E 2. A 3.P 4.O 5.H 6.K 7.N 8.F 9.C 10.M

III. Complete the following dialogue.
1. I’d like to have my bill
2. Wait a minute, sir
3. What’s this amount here
4. May I have the card please
5. Would you sign here please

IV. Translate in the following sentences into English.
1. Are you ready to check out?
2. I’m printing out your receipt right now.
3. Why was my credit card declined?
4. You can pay with a credit card.
5. Would you sign here please?

Case Study
Read the above conversation and complete the outline. You should write your answers in no more than three words.
1. late checking out
2. the pool hours
3. room service
4. a nice swim
5. credit card

Home Reading
Passage 1:
Decide whether the statements are true (T) or false (F) after reading the passage above.
1.The guest can check out smoothly if the front office staff have collected and posted the guest late charges in time. （ T ）
2.The front desk clerk should communicate with the departments related to verify charges when the guest is going to check out.（T）
3.The guest can keep the key cards after he has checked out.（F）
4.It’s not necessary for the front desk clerk to review the folio again because the cashier has already done nicely.（F）
5.If there are any mistakes in the folio, the guest will complain.（ F ）

Passage 2:
Read Passage 2 again and give brief answers to the following 5 questions.
1. Various charges for room, tax, food and beverages, valet, and other services
2. Because some departments are late to post the guest’s charges
3. Property management systems
4. He must call the front desk clerk prior to the guest’s checkout
5. Initiate a communication program for the employees