饭店实用英语unit-6(xt)饭店实用英语复习题及答案.doc

Scene 6 Check OutExercisesI. Fill in each blank with the proper form of the word given in the brackets. 1. to check out 2. services 3. including 4. sign 5. yourII. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与.等同)those given in Chinese in the table below. A- discount 折扣B- - form 表格C- - file 档案D- bill 账单E- - receipt 收据F- checkout 退房G- room charge sheet 房价表H- voucher 证件I-chequ支票J- bank draft 汇票K- - Master Card 万事达卡L- - VISA Card 维萨卡M-American Express Card 运通卡 N-Peony International Card 牡丹国际卡O- internet access 因特网接入服务P- Broadband Services 宽带服务Q- express telegram 加快电报1. E 2. A 3.P 4.O 5.H 6.K 7.N 8.F 9.C 10.MIII. Complete the following dialogue.1. Id like to have my bill2. Wait a minute, sir3. Whats this amount here4. May I have the card please 5. Would you sign here please IV. Translate in the following sentences into English. 1. Are you ready to check out? 2. Im printing out your receipt right now.3. Why was my credit card declined?4. You can pay with a credit card.5. Would you sign here please?Case StudyRead the above conversation and complete the outline. You should write your answers in no more than three words. 1. late checking out2. the pool hours3. room service4. a nice swim5. credit cardHome ReadingPassage 1: Decide whether the statements are true (T) or false (F) after reading the passage above.1.The guest can check out smoothly if the front office staff have collected and posted the guest late charges in time. （ T ）2.The front desk clerk should communicate with the departments related to verify charges when the guest is going to check out.（T） 3.The guest can keep the key cards after he has checked out.（F）4.Its not necessary for the front desk clerk to review the folio again because the cashier has already done nicely.（F）5.If there are any mistakes in the folio, the guest will complain.（ F ）Passage 2: Read Passage 2 again and give brief answers to the following 5 questions. 1. Various charges for room, tax, food and beverages, valet, and other services 2. Because some departments are late to post the guests charges3. Property management systems 4. He must call the front desk clerk prior to the guests checkout5. Initiate a communication program for the employees