民航服务英语口语教程Unit1AnAirlineJob市公开课一等奖百校联赛获奖课件.pptx

Unit 1 An Airline Job民航服务英语口语教程第1页Airline PersonnellGround staff security check staff/ticket agent/aircraft maintenance man(technician)lCrew members pilot(captain)/co-pilot/engineer/observer (cockpit)purser(in-flight manager)/cabin attendants (airhost&airhostess/steward&stewardess)第2页Airline Personnel第3页Part One:Warming-uplHave you any experience of traveling by air?lWhat do you know about the air travel?lWhat sort of things will you prepare for it?lWhich do you prefer,traveling by air or by train/ship/bus?State your reasons.第4页An Airline Job-the Way to the World第5页Useful ExpressionslMake a planlMake a reservationlI prefer,becauselWhat appeals to me in is thatlFrankly speaking,I dislike,becauselGet travel documents readylPack the things for the trip第6页Travel documents第7页Get travel documents readylGarfield has get his travel documents ready.第8页What appeals to me inis thatlWhat appeals to me in airline is that I could meet many foreigners.第9页Airline designator Codes-Airline LocationAirline Designator CodesBritish Airways United KingdomBALufthansaGermanyLHAir FranceFranceAFAmerican AirlinesUSAAAKLMNetherlandsKLSingapore AirlinesSingaporeSQUnited AirlinesUSAUA第10页Airline designator Codes-AirlineLocationAirline Designator CodeAlitaliaItalyAZCathay PacificHong Kong SAR,China R.RCXNorthwestUSANWDragonairHong Kong SAR,China R.RKAJapan AirlinesJapanJLAir CanadaCanadaACSwissairSwitzerlandSRVirgin Atlantic AirwaysUnited KingdomVS第11页World Airlines 第12页Part Two:Dialogue:Talking About an Airline JobUseful PhraseslHave ones hands fulllPeak seasonlBe up to ones eyeslSounds incrediblelA means of communicationlGround servicelFace to facelTicket windowlMake a terrible mess of lPick out the flightslEconomy classlIn-flight servicelClass of service第13页Have ones hands full/free (not)busylI have my hands full on office work recently.第14页Peak season/high seasonlHigh season/low season/shoulder season (旺季)（淡季）(平季)第15页Be up to ones eyes=as busy as a beelMy homework is up to my eyes.第16页Sounds/tastes/smells/feellIt sounds incredible that you possess super power.第17页A means of communicationlLanguage is a means of communication.第18页Air servicelGround servicelIn-flight service第19页Make a face to face contact withThe girl intends to make a face to face contact with a Mr.Right.第20页Make a mess oflMy baby made a terrible mess of my cleaning on bed.第21页Pick out/selectlPick out the color you like.第22页Class of servicelF:First classlC:Business classlY:Economy classlK:budget classlP:First class premiumlJ:Business class premium 第23页Dialogue:Talking About an Airline JobUseful ExpressionslPossess an ever-growing fleetlState-of-the-artlSophisticated=advancedlBreak travel barrierslA non-stop/direct flightlOur commitment is passenger first and the service best第24页Figure out/calculate/work outlWaiter,figure out the bill for us.第25页possess:havelI possess a musical instrument to perform.第26页Ever-growing fleet=developing第27页State-of-art:the most advanced(in science or education)lThis is the state-of-the-art design of robot.第28页Sophisticated aircraft第29页barrierslThere are barriers on the road.第30页Commitment/requirement/responsibilitylA teachers commitment is teaching,not punishing.第31页Genuine warmthlLets offer our genuine warmth to customers.第32页Situation Practice:Two friends meet each other in the street by chance.They greet each other and then talk about their jobs.Try to use the phrases given below.Useful ExpressionslThis is a pleasant surprise.Fancy meeting you here.lGet along well with the airlines work.lBe up to ones eyes in booking and selling tickets.lBe busy with telephone calls:flight schedules,reservations,fares,cancellationslDeal with the complaints from passengers.lInform passengers of travel documents.lDistinguish the class of service第33页Fancy meeting you here.第34页Deal with the complaints from passengers.第35页Situation Practice:One of your friends wants to fly with his family.As a agent you recommend him to fly your airline.Try to use the expressions given below.lWe have jumbo jets B-747 that fly faster and further non-stoplPassengers first and service bestlOffer smooth servicelMeals that please the eye as well as the palatelSafety and comfort第36页Part Three:Language PracticelIts our duty to inform passengers of travel documents.lYou need to go to buy the ticket,otherwise the reservation would be automatically be cancelled.lYou cant imagine how many telephones calls we can handle in a day.lMost of the passengers prefer to fly economy rather than go first class.第37页Blank Fillings:lUse proper words and phrases to complete the following dialogues.lP:I need four seats,economy class,for next Sunday.lA:Just a moment please.I am going to _.Im sorry,there are l_ available in economy class on this flight.Can I _ l on the flight for that day?Of course,the price is _.lP:Whats the difference between first class and economy class?lA:In first class the seat arrangement is _.Your baggagelallowance is _ and you also have _.第38页Part 4 Communication Activities第39页Create open-ended dialogues with your partner based on the following situations:lYou and your friends have a gathering at your home after one You and your friends have a gathering at your home after one year of work for the airlines.You talk with each other about year of work for the airlines.You talk with each other about the airlines job that fascinates you but sometimes bores you.the airlines job that fascinates you but sometimes bores you.Be sure to use the following expressions:Be sure to use the following expressions:lThe work is inviting and rewarding.lBetter working conditions appeal to me.lWe enjoy companys welfarelThe work is sometimes tedious:booking and selling tickets,no variation.l It is obligatory to advise passengers of travel documents.lDealing with unpleasant telephone calls is quite a bother to me.第40页 As an airline agent you should do your utmost to persuade your customers to fly your airlines.Read the following and then use your own words to do the persuasion.lHow do we serve you?Let us begin to count the ways:we serve with a joyous heritage of service that dates back over a thousand years,with meals that please the eye as well as the palate,with the best 747 on-time record in the world,with reservations that are quick and accurate,with mechanics who not only meet the high standards of the industry but the more exacting requirements of our airlines.To us,serving you is more than a job,serving you is our way.第41页Airbus A380 vs.Boeing 747第42页Boeing 747 vs.Airbus A380第43页A380&B747第44页Major Airlines in ChinaSymbolTwo-letter Codel航空企业AirlinesCAl中国国际航空企业Air ChinaMU l中国东方航空企业China Eastern AirlinesCZl中国南方航空企业China Southern AirlinesHUl海南航空企业Hainan Northern Airlines 第45页Major Airlines in ChinaSymbolTwo-letter Codel航空企业AirlinesSCl山东航空企业Shandong Airlines 3Ul四川航空企业Sichuan Airlines ZHl深圳航空企业Shenzhen Airlines FM l上海航空企业Shanghai Airlines MFl厦门航空企业XiamenAirlines第46页Thank you for your listening!Presented by Gao Feng民航服务英语口语教程第47页