1、民航客舱服务实用英语民航客舱服务实用英语Unit 5 Before Take-off 2 By Rui Zhou第1页Warm-up1、How many kinds of hand luggage/baggage may be grouped by air?2、Is there any limit to the baggage the passengers carry?第2页Key words and expressionshang luggage 随身携带行李overhead locker 头顶上方行李架identification 身份证实Civil Aviation Administra
2、tion of China(CAAC)中国民航总局seat cushion 坐垫travelling document 旅行证件valuables 珍贵物品baggage arrangement 排放行李safety briefing 安全指导flotation device 漂浮装置第3页Key words and expressionsExcuse me,can you help me to stow my hand luggage?May I help you check it up?I do apologize that there is no space in the overhea
3、d locker above your seat.May I suggest you stow it under the seat in front of you?Its thoughtful of you to do so.For your safety,would you mind putting it into the overhead compartment?I cannot reach up there.Could you please check if you have any valuables or documents in your pockets?It is blockin
4、g the aisle.That had me worried for a while.Thank you for your concern.第4页Sentence Patterns 句型lExcuse me,Sir.lMadam,Im sorry to disturb you.lSir,Im sorry to interrupt you.lLook over here!lLook out!lAttention,please.lI appreciate.第5页345612DialoguesA passenger puts her baggage on an emergency exit.A c
5、abin attendant is helping to hang up a passengers jacket.A passenger puts his hand luggage in the aisle.A passenger cannot find his briefcase.A passengers baggage is too big to go into the compartment.There is no space in the compartment for a passengers bag.第6页ExercisesIf the baggage is too big to
6、go into the overhead compartment,how to help the passenger?If there is no room for the baggagew,how to help the passenger?If the baggage is blocking the exit aisle,how to explain to the passenger?If a passenger doesnt know how to deal woth her clothes,how to help her?第7页Announcements排放行李女士们、先生们:欢迎乘坐
7、_航空班机。请您确定您随身携带行李已经放置在头顶上方行李架内,小件物品能够放置在您前方座椅底下。请保持过道通畅,方便其它乘客经过。谢谢!Baggage ArrangementLadies and Gentlemen,Welocme aboard _.Please make sure that your hand baggage is stored in the overhead locker.Small articles can be put under the seat in front of you.Please keep the aisle clear for others to go
8、through.Thank you.第8页Announcements调暗灯光女士们、先生们:在飞机起飞前,我们将调暗机舱内灯光。假如有需要阅读,请利用您阅读灯,开关就在您扶手上过着座位上方服务器上。谢谢!Dimming of the Cabin LightLadies and Gentlemen,Before take-off,well dim the cabin light.If you like to read,please turn on the reading light,and the switch is located in your armrest or on the overhead service panel.Thank you!第9页Homework 作业1、熟记重点单词和句子。2、两人一组练习对话。第10页