激励及员工满意度英文版.ppt

InternationalChurchofChrist,NigeriaMOTIVATIONMOTIVATIONANDJOBSATISFACTION1 InternationalChurchofChrist,NigeriaMOTIVATIONEmmanuelEmehFacilitator2 InternationalChurchofChrist,NigeriaMOTIVATIONContent-CharacteristicsOfEffectiveTeamMembers-Motivation:Definition-TheoriesAndProponentsInTheStudyOfMotivationAndJobSatisfaction-HerzbergAndMaslowsResearchFindings-TheMotivationCircle-PassionRevisited-JobSatisfaction-WholeBrainThinking-MentorshipModel-Q&A3CharacteristicsofeffectiveteammembersTeammembersIndividualcommitmentCo-operationandsupportSenseofpurposeandurgencyAddressdisagreementsconstructivelyWillingtocontributespecialistskillsAbilitytogainrespect&enhancegroupsreputationWantstheteamtoachieveitsgoals-EffectiveteamsneedEffectiveTeamMembers InternationalChurchofChrist,NigeriaMOTIVATION4ThechallengeHowdoyoustimulateteammemberstogivetheirverybestateverygiventime?InternationalChurchofChrist,NigeriaMOTIVATION5MOTIVATIONMOTIVATIONAnswer InternationalChurchofChrist,NigeriaMOTIVATION6MotivationisTheoverallsubjectofwhatdrivesus InternationalChurchofChrist,NigeriaMOTIVATION7 InternationalChurchofChrist,NigeriaMOTIVATIONClassExercise:IdentifytheirMotivationsvAdamandEve:DisobeyedGodvCain:KilledAbelvResidentsofBabel:Builtfirsthigh-risevAbraham:followedwithoutquestioningvJacob:LongestApprenticevJoseph:RighteouseveninalawlesslandvMoses:MissionMindsetvSamson:RomancewiththeEnemyvPaulofTarsus:SufferedfortheGospelkeepervSaul:TheKingdomismineMentalityvDavid:TheweepingKing8InteractiveSessionSharewiththeclassabouttimeswhenyouhadfeltgood/badaboutyourJob InternationalChurchofChrist,NigeriaMOTIVATION9 InternationalChurchofChrist,NigeriaMOTIVATIONOverviewofTheoriesandProponentsinthestudyofMotivation&JobSatisfaction10 InternationalChurchofChrist,NigeriaMOTIVATIONTopNineTheoriesonMotivation11 InternationalChurchofChrist,NigeriaMOTIVATION12 InternationalChurchofChrist,NigeriaMOTIVATION13 InternationalChurchofChrist,NigeriaMOTIVATION14 InternationalChurchofChrist,NigeriaMOTIVATION15 InternationalChurchofChrist,NigeriaMOTIVATION16 InternationalChurchofChrist,NigeriaMOTIVATION17 InternationalChurchofChrist,NigeriaMOTIVATION18 InternationalChurchofChrist,NigeriaMOTIVATIONOurFocusHerzbergandMaslowResearchfindings19 InternationalChurchofChrist,NigeriaMOTIVATION20 InternationalChurchofChrist,NigeriaMOTIVATION21MOTIVATION InternationalChurchofChrist,NigeriaIn-trin-sicInward,inwardlyintra-,within1belongingtotherealnatureofathing;notdependentonexternalcircumstances;essential;inherent2locatedwithin,orexclusivelyof,apartEx-trin-sicFromwithout,outer,without1Notreallybelongingtothethingwithwhichitisconnected;notinherent2Being,coming,oractingfromtheoutside;Extrinsicreferstothatwhich,comingfromoutsideathing,isnotinherentinitsrealnaturetheextrinsicadvantagesofwealthIntrinsic&ExtrinsicFactors22 InternationalChurchofChrist,NigeriaMOTIVATIONINTRINSICYouwanttodoitEXTRINSICSomeonewantsyoutodoitPOSITIVEMotivationtowardsagoalNAGATIVEMotivationawayfromsomething“Writethisretortandyougetabonus”“Ireallywanttowritethisreport!”“Writethisretortoryougetfired!”“Ireallydontwanttowritethisreport!”4KindsofMotivation:Whywedothethingswedo23IntroductiontoTheHygieneTheoryDescriptionWehavebasicneeds(hygiene needs)which,whennotmet,causeustobedissatisfied.Meetingtheseneedsdoesnotmakeussatisfied-itmerelypreventsusfrombecomingdissatisfied.Thehygienewordisdeliberatelymedicalasitisananalogyoftheneedtodosomethingthatisnecessary,butwhichdoescontributetowardsmakingthepatientwell(itonlystopsthemgettingsick).InternationalChurchofChrist,NigeriaMOTIVATION24Thereisaseparatesetofneedswhich,whenresolved,domakeussatisfied.ThesearecalledMotivators InternationalChurchofChrist,NigeriaMOTIVATION25vInthesestudiesemployeeswhereaskedwhatpleasedanddispleasedthemabouttheirwork.vHerzbergfoundthatthefactorscausingjobsatisfaction(andpresumablymotivation)weredifferentfromthosecausingjobdissatisfaction.InternationalChurchofChrist,NigeriaTheResearch26vHedevelopedthemotivation-hygienetheorytoexplaintheseresults.vHecalledthesatisfiersmotivatorsandthedissatisfiershygiene factors,usingthetermhygieneinthesensethattheyareconsideredmaintenancefactorsthatarenecessarytoavoiddissatisfactionbutthatbythemselvesdonotprovidesatisfaction.InternationalChurchofChrist,Nigeria27Peoplewereaskedabouttimeswhentheyhadfeltgoodabouttheirwork.ItwasdiscoveredthatthekeydeterminantsofjobsatisfactionwereAchievement,Recognition,Workitself,ResponsibilityandAdvancement.WealsofoundthatkeydissatisfieswereCompanypolicyandadministration,Supervision,Salary,InterpersonalrelationshipsandWorkingconditions.TheResearch2 InternationalChurchofChrist,NigeriaMOTIVATION282024/5/21 周二29 InternationalChurchofChrist,NigeriaSelf-Self-ActualizationActualizationPursue Inner Talent Creativity.Fulfillment Self Esteem/Ego StatusSelf Esteem/Ego StatusAchievement.Mastery.Recognition.respectBelonging.LoveBelonging.LoveFriends.Family.Spouse.loverSafetySafetySecurity.Stability.Freedom from FearBasic(physiological)Basic(physiological)Food.Water.Shelter.warmthHierarchyofNeeds:MotivatorsandHygieneTheoryFiveneedssystemwhichaccountformostofourBehaviorMOTIVATIONMotivatorsHygieneFactors(Dissatisfiers)30Ifthecompanyresolvedthe“DISSATISFIERS”,theywouldnotcreateSATISFACTION.TheObservation InternationalChurchofChrist,NigeriaMOTIVATION31 InternationalChurchofChrist,NigeriaMOTIVATIONItisnotPhysicalStrength32Youneedtobepaidontimeeachmonthsoyoucanpayyourbills.Ifyouarenotpaidontime,yougetreallyunhappy.Butwhenyougetpaidontime,youhardlynoticeit.Question:Whatfactorisyoursalary?Example1 InternationalChurchofChrist,NigeriaMOTIVATION33Ontheotherhand,whenyoursupervisorgivesyouapatontheback,youfeelgood.Youdontexpectthiseverydayanddontespeciallymissnothavingpraiseallofthetime.Question:Whatfactoristhepatontheback?Example2 InternationalChurchofChrist,NigeriaMOTIVATION34UsingitGiveexamplesanddifferentiatebetweenhygieneneedsandmotivatorneeds.Ensureyouaddressmotivatorneedswhengettingsomeonetodosomething.Attackinghygieneneedsmaybeeffectivewhentryingtostopthemdoingsomething.DefendingBewareofthepersongivingyouwhatyoureallyneed.AskWhatsinitforthem?DiscusstheabovestatementAgainweask:WhatisyourMotivation?InteractiveSession InternationalChurchofChrist,NigeriaMOTIVATION35 InternationalChurchofChrist,NigeriaMOTIVATIONTopFactorsAffectingJobAttitudesLeadingtoDissatisfactionLeadingtoSatisfactionCompanypolicySupervisionRelationshipw/BossWorkconditionsSalaryRelationshipw/PeersAchievementRecognitionWorkitselfResponsibilityAdvancementGrowthThetheoryarguesthattheoppositeofsatisfactionisnotdissatisfaction,butrather,nosatisfaction.Similarly,theoppositeofdissatisfactionisnodissatisfaction.36MOTIVATION InternationalChurchofChrist,Nigeria37 InternationalChurchofChrist,Nigeria38Themotivationcycle3.Success4.Recognition2.Commitment5.MotivationMotivatedteamsperformwellandworkhardtoachieveobjectives,deliveranddevelopRecognitionofthatsuccessbringsaboutmotivationCommitmentandachievingtheobjectivesbringspositiveresultCommitmentbeginswhentheteamstartstogiveprioritytotheachievementoftheobjectivesInvolvementstartswhenagroupofindividualscometogethertoshareacommonobjective1.Involvementpoints the way to developing high performance teams.WHEREAREYOUORTHINKYOUAREINTHISCIRCLE?InternationalChurchofChrist,NigeriaMOTIVATION39 InternationalChurchofChrist,NigeriaMOTIVATIONClassExercise:Whatdoyoudobest?40PassionIfpeoplearoundyoucantfeelit,thenyouprobablydonthaveit.InternationalChurchofChrist,NigeriaMOTIVATIONFlashbackonIlorinsClassExercise41PassionWhatareyouPassionateabout?InternationalChurchofChrist,NigeriaMOTIVATIONIhavenospecialtalents.Iamonlypassionatelycurious.-AlbertEinstein42Awards,Awards,RecognitionsandRecognitionsandJobSatisfactionJobSatisfaction InternationalChurchofChrist,NigeriaMOTIVATION43 InternationalChurchofChrist,NigeriaMOTIVATION44EMOTIONALPicturesWholesRelationshipsSynthesisSimultaneous thinkingTire freeCHARACTERLOGICALWordsPartsSpecificsAnalysisSequential thinkingTire boundCOMPETENCE LEFTRIGHTWholeBrainThinking InternationalChurchofChrist,NigeriaMOTIVATION45UsUsingingBrainBiologyToBalanceYourBrainBiologyToBalanceYourRecognitionStrategyRecognitionStrategyRIGHT,LEFTANDWHOLEBRAINTHINKING InternationalChurchofChrist,NigeriaMOTIVATION46Researchhasshownthatcash,giftcertificatesandlifestyleitemsareineffectiverecognitionvehicles.Biologically,theydontwork.Ifthatisthecase,whyisittheywillbethemostoftenmentioneditemswhenemployeesareasked“Whatwouldyouliketoreceiveforrecognition”?TheanswerliesinMaslowsresearch.Maslowshowedthathumansaredrivenbyunfilledneeds,notbyunfilledwants.Thereisadifferenceinthetwo.Wants-Transientdesiresthatprovideonlyshort-termgratificationandtemporarybehaviorchangewhenfilled.Needs-Deepdesiresthatprovidelong-termfulfillmentandpermanentattitudechangewhenfilled.Avoiding“LeftBrain”Thinking InternationalChurchofChrist,NigeriaMOTIVATION471.A16yroldboyinheritsN300,000fromhisgrandmother.Hewantstobuyacarwithit.Whatheneedstodoissaveitforhiseducation.2.IinheritN300,000andlovetofish.WhatIwantisaboat.WhatIneedtodoissaveitforretirement.3.A6yroldisgivenN100inagrocerystore.Shewantstobuysweets.Whatsheneedsismorenutritiousfood,suchasanapple.Employeesmay“want”cash,giftcertificatesorhouseholdgoodsifsurveyed,butresearchshowstheyarepoorvehiclesforrecognition.Examplesofconflictingwantsandneedsinourownlives InternationalChurchofChrist,NigeriaMOTIVATION48WeallneedhelpinourMotivationtogivemore49 InternationalChurchofChrist,NigeriaMOTIVATIONGetABoost!GetanduseEnergy/PowerWords50“IfYouArentFiredWithEnthusiasm,YouWillBeFiredWithEnthusiasm”InternationalChurchofChrist,NigeriaMOTIVATION51EverythingbeginswithathoughtWhatyouthinkdetermineswhoyouareWhoyouaredetermineswhatyoudoWhatyoudooften,becomesahabitHabitsdetermineyourlifestyleLifestyledeterminesyourdestinyYourdestinydeterminesyourlegacy.InternationalChurchofChrist,NigeriaMOTIVATIONMotivationisaJourney,notaDestination52TheResult.JobSatisfaction!InternationalChurchofChrist,NigeriaMOTIVATION53QUESTIONS?InternationalChurchofChrist,NigeriaMOTIVATION54MOTIVATIONMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION552024/5/21 周二56