餐厅预订——酒店英语.ppt

,*,*,Restaurant,English,F&B Topic,1:,Reservation,Why,is,the reservation so important?,预订为什么这么重要？,高级西餐厅,进餐节奏慢,就餐时间长,餐位周转率低,建立客人信息库,有效管理餐厅座位,推销饭店产品,建立良好的客人关系,提供优质服务,提高餐厅营业额,如何做,好准确、娴熟的,预约,？,How to take,a,reservation,Accurately,Skillfully,需要了解这些,Knowing these:,地理位置,/location,Environment/Equipments,Seats Capacity,座位容量,Generally,we dont take fully book.,通常，,不接受满额预订。,营业时间,The reservation will be ceased an hour before the meal time,.,预订将在用餐时间前一个小时停止。,菜式特色,Featured dishes,Reservation Conditions/,预订情况,Prices&Pay method/,价格及付费,Service content/,服务内容,Promotions,促销信息,Other policies/,其他政策要求,Pickup the phone/,接听电话,三声以内,面带微笑,标准问候,Good morning/afternoon/evening!,This is,H,restaurant,this is,Vicky,speaking!,May I assist,you?,早上/下午/晚上好！,这里是,H,餐厅，我是,Vick,y,，有什么能帮助您的,？,I would,like,to make a dinner,reservation,for,tonight.,我想做个今晚的预定。,Make a record,做好记录,May I have your name,sir/madam?,请问怎么称呼您？,What time do you plan to arrive,Mr/Mrs+name,？,您打算什么时间到呢？,How many,in your,party?,您几个人过来,?,Which,area,do you,prefer,?,您想要坐什么位置？,Smoking,area,吸烟区,Non-Smoking area,禁烟区,Indoor,室内,Outdoor,室外,by the,window,窗边,in,the,corner,角落,Any special request,+?,您有什么特殊要求吗？,Birthday,cake,生日蛋糕,Baby,chair,儿童椅,May I,have,your,phone number,please?,能知道您的联系方式吗？,Make sure the reservation is perfectly correct.,But how?,确保预定准确无误。,Repeat/,复述,Guest name+,you,have,your,table,（,all the,request,）,booked,您的桌子已经为您预定好了,Mr./Mrs,we will only be able to hold your table for up to 30 minutes.,我们只能为您留半个小时的位置。,20,:,00,Sometimes.,Suggestions/,建议,I am,sorry,Mr.,I am,afraid,it,is,all,taken,at,7,but,we,have any opening,at,8:00,不好意思先生，我们,7,点的座位已经满了，但是我们有,8,点的。,Contact your supervisor,联系主管或领班,Saying Goodbye,Thank you very much,for,calling,Mr./,Mrs.,感谢您的来电,.,Have,a good,day,/night.,祝您有美好的一天,/,晚上,.,Its my pleasure Mr/Mrs.,这是我的荣幸。,Youre very,welcome,Mr/,Mrs.,不客气。,预订工作结束了吗？,Implementation/,落实,Lets do it,！,Good morning/afternoon/evening!This is H restaurant,this is Vicky speaking!May I assist you?,早上/下午/晚上好！这里是H餐厅，我是Vicky，有什么能帮助您的？,I would like to make a dinner reservation for tonight.,我想做个今晚的预定。,May I have your name sir/madam?,请问怎么称呼您？,What time do you plan to arrive,Mr/Mrs+name？,您打算什么时间到呢？,How many in your party?,您几个人过来?,Which area do you prefer?,您想要坐什么位置？,Any special request+?,您有什么特殊要求吗？,May I have your phone number,please?,能知道您的联系方式吗？,Guest name+you have yourtable（all the request）booked,您的桌子已经为您预定好了,Mr./Mrs,we will only be able to hold your table for up to 30 minutes.,我们只能为您留半个小时的位置。,Thank you very much,for calling Mr./Mrs.,感谢您的来电.,Have a good day/night.,祝您有美好的一天/晚上.,接通电话时：,KEY,POINTS:,接通电话时：,Good,evening,this is,H,restaurant,this is,Vicky,speaking,may I assist,you?,KEY,POINTS:,三声接听，面带微笑，标准问候,记录预约：,KEY,POINTS:,KEY,POINTS:,记录预约：,May I have,your name sir/madam?,What,time do you plan to arrive,Mr/Mrs+name,？,How,many in your,party?,Which,area do,you prefer,?,Any,special request,+?,May I have,your phone number,please?,预订者姓名、就餐时间、就餐人数、吸烟与否、其他要求、联系电话,确认预约：,KEY,POINTS:,确认预约：,You,have your table,booked.,We will only be,ableto hold your table,for,up,to 30,minutes.,KEY,POINTS:,复述信息、确保正确、保留时间,感谢客人：,KEY,POINTS:,感谢客人：,Thank you very much,for,calling.,Have a,good,night.,KEY,POINTS:,感谢您的来电。,回复客人的感谢：,KEY,POINTS:,回复客人的感谢：,You,are very,welcome.,It is my,pleasure.,KEY,POINTS:,不客气。,这是我的荣幸。,Thank,You,