管理信息系统层次信息系统.ppt

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,清华大学出版社,*,第,9,章 层次信息系统,业务员信息系统,主管信息系统,1.业务员信息系统,业务人员实用的系统,又叫业务处理系统,。,TPS Transaction Processing Systems,1.数据输入,2.业务处理,*批处理,*联机处理,4.文件和报,告产生,3.数据库,5.查询处理,清华大学出版社,一批支票,业务文件,顾客文件,管理报告,读出/排序,支票,会计,处理,主文件,更新后,主文件,银行批处理,清华大学出版社,输入,响应,查寻,响应,销售业务处理,*数据库更新,*查寻/响应,产品,销售,顾客,联机,POS,终端,数据库,联机工作站,清华大学出版社,3 主管信息系统,EIS,Executive Information Systems,*对经理个人的剪裁,*抽取,过滤,压缩和跟踪关键数据,*提供在线状态存取,趋势分析,例外报告和深入,挖掘数据的能力.,*存取和集成广泛的内源和外源数据.,*对用户是友好的,可以显示图形,表格以及文本信息.,*主管经理直接使用,不要中间人.,清华大学出版社,战略信,息显示,外部库,内部库,特殊管,理库,EIS,软件,DB,软件,通信,软件,主管经理,联网的工作站,EIS,概念结构,清华大学出版社,COMMANDER,File Edit Tools Send Help,C Electronic Components Group,Commander EIS,Update as:,Feb.1,1998,8:00AM,Exit,Sales,Market share,Key Customers,Operations,Human resources,Hot news,Finance,News,EIS,主菜单,清华大学出版社,经理支持系统,ESS Executive Support,Systems,加入附加能力的,EIS,*,支持电子通讯,包括:电子邮件,传真,计算机会议,*提高个人工作效率的工具:通讯录,电子日历,电子备忘录等.,*决策支持和数据分析的能力.,清华大学出版社,Watson describes the experiences of a company,and its well-intentioned effort to develop and,install an EIS.The IS director at generi-corp had,heard the successful EIS experiences,such as,Lockheed-Georgia.He sought such a system would,be valuable to his company,so he arranged for a,presentation by a DSS vender,it was very well,received by the executive team.After some,discussion,the executives decided to purchase the,product from vender and develop an EIS.The,allocation budget was$250,000.,They assemble a qualify team of IS proffessionals,which interviewed executives concerning their,information needs,and developed an initial version,of the system consisting of 50 screens to be used by,5 executives.The response from these executives,was quite good and,in some cases,enthusiastic.,Several of them seemed proud to finally be able to,use a computer,say Watson.,With the system delivered,the,development team turned it over,to a maintenance team and moved,on other new projects.The main-,tenance team was to add new screen,and new users-in short,to involve,the system.Nine months later,very,little had happened,apparently because,other systems maintenance projects,had been more urgent.About this time,there was a downturn revenue that,generated cost-cutting pressures on,nonessential systems;the EIS was,discontinued.,What went wrong?,Identify 5 problem reasons.,清华大学出版社,现代制造业管理系统,ERP,SCM,供应链管理,决策支持,数据仓库,Data warehousing,工作流,Work Flow,ISS,Product,Configuration,PDM,CAD/CAM,MES,Bar code,data collection,Plant,Equipment,Maintenance,Field Service,Internet,上电子商务,E-Commercial,EDI,电子商务,APS,CRM,MES-Manufacturing Execution System APS-Advanced Planning and Scheduling,清华大学出版社,客户,销售管理,报价管理,客,户,服,务,订单管理,工程数据管理,库存控制,粗能力计划,主生产计划,物料需求计划,MRP,-,任意时间段,-,净改变及重生成,-,支持按任意仓库制订,MRP,-,支持车间作业，重复生产，,看板,/JIT,和混合生产方式的,物料计划分配,物料管理,工程变更通知,CAD,接,口,产品数据,工艺路线,物料清单,采购订单管理,供应商管理,采购管理,供应商,作业计划和,能力需求计划,-,顺排，倒排,-,有限或无限能力,车间管理,车间控制,工资管理,人力资源管理,应付帐,总,帐,应收帐,固定资产,财,务,报,表,人事管理,财务系统,产,品,配,置,EDI,接口,EDI,接口,MS-EXCEL,接口,自动条码数据采集,其他工资软件接口,SyteSuite,产品家族,潜在,用户管理,产品定义,定单处理,产品配置,定单,配置,生产计划,和进度,产品制造,产品数据管理,采购,库存管理,财务管理,售后服务,退货和保修,管理方法,客户信息/服务,数据采集,电子贸易,决策分析系统,先进排产计划,业务流程定义,Web,接口,Configurator,售后服务管理,Configurator,Business,Process,Management,Business,Intelligence,Web Interface,Electronic,Commerce,Advanced,Planning&,Scheduling,Field Service,Management,Data,Collection,JetForm,SyteLine,清华大学出版社,图,11.16,按交互方式分类,清华大学出版社,图,11.17 e-,企业模式,市场趋势,客户需求,战略和愿景,动态电子商务模式,顾客,细分,产品,服务,品牌,分销,可重用电子流程模式,顾客,生产,配送,可重用电子应用模式,供应链管理,客户关系管理,电子市场,可重用电子应用架构,软件组件,数据,网络,清华大学出版社,