营业厅日常英语.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,营业厅日常英语,Receive,2,1.,问候客人：,Good morning/afternoon/evening.,早上,/,下午,/,晚上好。,Welcome to our business hall.,欢迎光临我们营业厅。,2.,引导：,Take this paper and keep your attention in the calling.,拿这张纸等待叫号。,Come this way,please.,请这边走。,Come with me,please.,请跟我来。,3,Waiting,4,Hello,I can do transactions here right?,你好，是在这儿办理业务吧？,Yes,but,a lot of people here now,you have to wait a little longer.,是的，但现在比较多人。恐怕您要稍等一会儿。,How long will it take?,大约要多长时间？,About half an hour.You can have a seat and wait.,半个小时左右吧。您可以坐那儿等一会儿。,Sure.,5,Pay the bill,6,Hello,I came to pay my phone bill.,你好，我来交手机费。,Tell me your phone number,please.,请说一下您的手机号码。,1338-166-7377.,Your call charges this month are 200 RMB in total.,您本月话费一共是两百元。,Here you are.Give me the receipt,please.,给，麻烦开张发票。,7,Change of business,8,Hello,，,what can I do for you,please?,您好，请问您要办理什么业务,?,I want to apply for international calling service.,我想开通国际长途。,You must fill in a form to be able to obtain this service.,你得填些表格才能开通这项业务。,Is the process very complicated?,好，手续很复杂吗？,9,Actually,no.But unlike for domestic service,you have to fill a few more forms.,也不是很复杂。就是比开通国内业务要多填些单子。,I see.What about the change in charges?,知道了。收费有什么变化吗？,They are all provided in the forms.Three thousand yuan is required as deposit.,表格里都有说明。您还需要三千元做押金。,OK,thanks,10,Complaint,11,Hello,may I see your manager?,您好，我能见一下你们经理吗？,Whats wrong?Perhaps I can help you.,有什么事吗？先跟我说说吧。,I canceled my monthly payment last month,but my phone bill is still being charged 20 yuan.,我上个月取消了包月服务，可你们还是扣了我,20,元的话费。,I am really sorry about this.Please wait a moment and I will help cancel the service.,实在抱歉。请坐，我这就帮您取消这项服务。,12,I have already cancelled the service through an SMS.,我已经用短信取消了。,Clearly,something wrong with the text messaging service.Just fill in the form and the service will be canceled at once.,看来短信业务出现了问题。填一下这张表吧，服务就能马上取消了。,What about the fees that have been deducted?,那被扣的话费怎么办？,Those will be refunded.,话费会退还给您的。,13,Package introduction,14,I want to i,nstall the wide band,.,我想装宽带。,OK.Your address,sir.,好的，您的地址是哪里？,出示地址（中文）,219 yuan,for each month,12,megabytes.,219,元每月，,12M,。,OK.I will take this one.,好的，就这个。,1160,yuan for,prepay and the installation fee.,1160,的预存费用和安装费用。,Why?What for?,为什么？拿来干吗的？,800 yuan for the prepay,the m,onthly fee reduce to 219.The original price is 338.,800,元预存，宽带从,338,降至,219,。,360,yuan is,the installation fee.Y,our will get a modem for free.,360,元安装费用。免费送一个,modem,。,15,Scene,16,R:Good morning,what can I help you,sir?,早上好，请问有什么可以帮您？,C:I want to check the total of my phone bill.,我想查一下话费。,R:What is your phone number,please?,请问您的电话号码？,C:87652431,R:And what is the owner s name?,请问机主的名称？,C:John,Brian.,约翰,拜恩。,R:The total of this month is RMB￥156.Do you have any questions?,这个月的话费金额是,156,元，请问还有其他问题吗？,C:No,thanks.,没有了，谢谢。,R:You re welcome.,不客气。,17,R:Good afternoon,what can I do for you?,下午好，请问有什么可以帮您？,C:My phone doesnt have any signal.,我的电话没有电流。,R:What is the phone number?,请问电话号码？,C:38492311.,R:I will check it for you.Please wait for a few minutes.I will directly put you through the department,which can deal with it.,请稍等，我帮您查一下，现在我直接帮您转至受理故障的部门。,C:OK.,好的。,18,C:Excuse me,my sim card is broken.Can I get it replaced here?,你好，我的,sim,卡坏了，这里能修吗？,R:What is the phone number?,请问电话号码？,C:13944345678.,R:S,orry.Its china mobile,.Your can go to the shop of their company.,抱歉，这种卡是中国移动的，你可以去移动公司的营业厅办理。,C:OK.W,here is it?,好的。它在哪？,R:There are no nearby.Your can call for the 10086.,这附近没有，你可以打,10086,问一下。,C:T,hanks,.,19,R:What can I help you,sir?,请问有什么可以帮您？,C:I want to pay my internet.,我来交宽带费用。,R:What is your phone number,please?,请问电话号码？,C:,number,？,I,just pay for the ADSL,.,要号码干吗？我交宽带而已。,R:OK.Your passport.Sir.,好的，请出示您的护照。,C:H,ere,.,R:219 RMB for each month.12 MB rate.,219,元每月，,12M,的速率。,C:I,want to pay the whole year,.,我想交一年。,R:You can put money in the bank.Its bank fee deducion.,你可以把钱存入银行，我们将从银行扣费。,20,Common language,21,Pardon?Please say it again.,请您再讲一遍。,Spell it,please.,请告诉我拼法。,Please give me its full name.,请告诉我单位全称。,Have you got the address?,请问地址是哪里？,You mobile phone number?,您的手机号码多少？,Show me the business licence,official seal,financial,seal and your passport.,请出示您的营业执照，公章，财务章和护照。,We need a copy of your document.,我们需要复印您的证件。,22,周一至周日,Monday Tuesday Wednesday Thursday Friday Saturday Sunday,月份,January February March April May June,July August September October November December,数字表述,129,one hundred and twenty nine,2180,two thousand one hundred and eighteen,0.1,zero point one,生效与到期,From XX to XX,23,Telecommunication Vocabulary,24,宽带,broadband,取消,cancel,帐户,account,固话,fix-lined telephone,余额,banlance,通话时长,airtime,安装,install/installation,营业厅,business hall,免费,free of charge,呼叫转移,call transfer,申请,apply,预付,prepay,来电显示,caller ID,停机保号,suspend,密码,password,本地通话费,local fee,七彩铃音,ring tone,消费,consume,功能,function,核对,check,技术人员,technician,Telecommunication Vocabulary/,电信词汇,25,Telecommunication Vocabulary/,电信词汇,接入号,access number,电信,Telecom,拨号,dial up,协议,agreement,信号,signal,投诉,complain,最后付款日期,deadline,相关部门,related department,充值,recharge,套餐,package,确认,confirm,用户名,user name,长途,long distance,机主,owner,国内,domestic,国际,international,有效证件,valid document,下载,download,免费,free of charge,查询,check,漫游,roaming,26,Telecommunication Vocabulary/,电信词汇,手续费,commission,错误提示,error indication,长期,long-term,身份证,ID card,立即，马上,at once,银行帐号,bank account,护照,passport,尽快,as soon as possible,公章,official seal,财务章,Financial,seal,联系电话,contact number,呼叫中心,call center,生效,come into effective,10000,号,ten thousand,开户费,registration fee,月租费,monthly rental,服务热线,service hotline,国际代码,international code,滞纳金,interest fee,停机,out of service,安装,install,27,Telecommunication Vocabulary/,电信词汇,帐单,bill,上班,on duty,中国移动,China Mobile,安装地址,installation address,连接,connection,中国联通,China Unicom,信号,signal,后付费的,postpaid,业务,business,无线上网,wireless,调制解调器,modem,支付,payment,移机,movement,路由器,router,欠,owe,月付套餐,monthly package,年付套餐,annual package,联系电话,contact number,经理,manager,违约金,penalty,营业执照,business licence,28,