西餐厅服务英语教学ppt.ppt

单击此处编辑母版标题样式,*,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,北京开元名都大酒店西餐厅服务英语,NEW CENTURY GRAND HOTEL BEI JING,WESTERN RESTERANTAN SERVICE ENGLISH,The key words of English study,Bravery,Persistence,Diligence,勇敢,毅力,勤奋,Departments in our hotel,酒店部门,Human Resources Division,人力资源部,Finance Division,财务部,Sales,Marketing Division,市场部,Rooms Division,房务部,Food,Beverage Division,餐饮部,Sales Department,销售部,Western Restaurant Basic English,西餐厅基础英语,Departments in our hotel,酒店部门,Recreation Department,康乐部,Engineering Department,工程部,Security Department,保安部,Communications Department,公关部,Front Office Department,前厅部,Housekeeping Department,管家部,Purchasing Department,采购部,Dinner knife,Dinner spoon,Dinner fork,主餐刀,主餐勺,主餐叉,Introduce Tableware,餐具介绍,Tea spoon,Fruit fork,Butter knife,Salad knife,Steak knife,咖啡勺,水果叉,黄油刀,色拉刀,牛排刀,Introduce Tableware,餐具介绍,Chopsticks,Chinese spoon,Dessert fork/spoon,筷子,瓷勺,甜点叉,/,勺,Introduce Tableware,餐具介绍,chopstick rest,Tray,Ashtray,bowl,筷架,托盘,烟缸,碗,Introduce Tableware,餐具介绍,Match,Toothpick,Toothpick holder,Bottle opener,火柴,牙签,牙签盒,开瓶器,Introduce Tableware,餐具介绍,Towel,Coffee cup,White/red wine glass,Ice water glass,毛巾,咖啡杯,白,/,红酒杯,冰水杯,Introduce Tableware,餐具介绍,Sugar bowl,Pepper caster,Milk jug,Tea/coffee pot,plate,糖缸,胡椒盅,奶盅,茶,/,咖啡壶,盘子,Introduce Tableware,餐具介绍,Napkin,Flower vase,Table cloth,餐巾纸,花瓶,台布,打火机,Introduce Tableware,餐具介绍,Lighter,Condiment,调味品,table salt,盐,Surge,糖,Red/White vinegar,红,/,白醋,Chilly sauce,辣椒酱,Ketchup,aniseed,Shrimp sauce,Curry,Condiment,调味品,番茄酱,八角大茴香,虾油,蒜,Garlic,Mustard,Pepper,Oil,Condiment,调味品,咖喱,芥末,胡椒,油,卡盟,卡盟,Microsoft Office PowerPoint,，是微软公司的演示文稿软件。用户可以在投影仪或者计算机上进行演示，也可以将演示文稿打印出来，制作成胶片，以便应用到更广泛的领域中。利用,Microsoft Office PowerPoint,不仅可以创建演示文稿，还可以在互联网上召开面对面会议、远程会议或在网上给观众展示演示文稿。,Microsoft Office PowerPoint,做出来的东西叫演示文稿，其格式后缀名为：,ppt,、,pptx,；或者也可以保存为：,pdf,、图片格式等,Butter,Ginger,Soy sauce,Condiment,调味品,黄油,生姜,酱油,Main dish,Drinking,Dessert,Buffet,Coffee/tea,Food Introduce,食品介绍,主菜,饮品,甜点,自助餐,咖啡,/,茶,Beef,Steak,Salad,Chicken,Vegetables,Food Introduce,食品介绍,牛肉,牛排,色拉,鸡肉,蔬菜,Seafood,Crab,Oyster,Shrimp,Shell,Food Introduce,食品介绍,海鲜,蟹,牡蛎,虾,贝壳,Ham,Sandwich,mushroom,Wonton,Dumpling,Food Introduce,食品介绍,火腿,三明治,蘑菇,馄饨,饺子,Cake,Chocolate,Juice,Ice cream,Pudding,Food Introduce,食品介绍,蛋糕,巧克力,果汁,冰淇淋,布丁,Boil,Fry(deep-fry),Grill,Steam,Roast,Smoke,Ways of Cooking,烹饪方法,煮,煎,扒,蒸,烤,熏,Basic Guest Contact,简单交流,Greeting,问候,Greeting,问候,Welcome to,欢迎光临,Pleasant stay,住店愉快,Good morning,早上好,Enjoy,喜欢,Greeting,Key Words,问候,-,关键单词,Greeting,Substitutions,问候,-,句子,Welcome to our,restaurant.May I help you?,欢迎光临我们餐厅，我能帮助你们忙？,Im glad/pleased/happy/delighted to see you(again).,我很高兴（又）能见到你。,I hope you will enjoy your meal.,我希望你用餐愉快。,Back,Farewell,告别,Farewell,Key Words,告别,-,关键单词,Compliment,Comments,Nice trip,Smooth flight,Have a safe trip/journey Bon Voyage,Service,Satisfied,Visit,Look forward to,赞赏 评论 旅途愉快 飞行顺利,一路平安 服务 满意 访问,期待,Farewell,Substitutions,告别,-,句子,Goodbye,thank you for come to my restaurant,感谢您入住我们的餐厅,。,We hope you are satisfied with us.,我们希望您能满意我们的服务。,We look foreword to serving you again.,我们期待再次接待您。,Did you enjoy your meal?,您喜欢您的菜肴吗？,Back,Thanks,致谢,Thanks,Key Words,致谢,-,关键单词,Understanding,理解,Valuable advice,宝贵意见,Appreciate,感激,Support,支持,Assist,协助,No problem,没问题,It is the least I can do,小事一桩,Dont mention it,不客气,Thanks,Substitutions,致谢,-,句子,Thank you very much/so much for your service.,非常感谢您提供的服务,。,We really appreciate your kindness,miss.,小姐，我们非常感谢您的好意。,Im glad that youre happy with our service.,我很高兴您能对我们的服务感到满意。,You are welcome.It is my pleasure.,不客气，我很乐意。,Apology,道歉,Apology,Key Words,道歉,-,关键单词,Delay,推迟,Apology,道歉,Careless,粗心的,Accident,事故,Inconvenience,不便,Regret,遗憾,Discomfort,不适,Take care of,关心,Apology,Substitutions,道歉,-,句子,Im apologize for the mistake.,我为这个错误道歉。,Im sorry to hear that,我很遗憾听你这么说。,We fell very sorry about this.Ill take care of it right away.,我们很抱歉，我马上处理。,Please take care of this right away.,请马上处理此事。,Back,Useful dialogue,实用对话,Booking Seats Service,订位服务,Reservation,预定,Window table,靠窗位,Full,客满,Table for 4/5 4/5,人桌,Confirm,确认,Key words,Booking Seats Service,订位服务,Good afternoon.this is Isabella restaurant.what can I do for you?,Haw many of you may we expect in your party?,Im afraid we are fully booked for tonight.,May I have your name and telephone number?,Substitutions,Booking Seats Service,订位服务,C:Good morning.this is Isabella restaurant.what can I do for you?,G:What time do you open in the evening?,C:We open at 5:30pm sir,and we take the orders at 10,；,30pm.,G:Good.Id like to reserve a table for tow.,C:Yes sir.what time would you like table,sir?,G:I am not sure,perhaps around 8,；,00pm.,Haw many of you may we expect in your party?,Im afraid we are fully booked for tonight.,May I have your name and telephone number?,dialogue,Booking Seats Service,订位服务,C:Fine.Ill,reserve a table at 8,；,00,，,sir.May I have your name,please?,G:Bellow.Henry Bellow.,C:Oh,is there any chance of a table by the window?My wife loves the harbor view.One more thing,as it is her birthday,I want it to be a celebration.,C:I see.we have already received many bookings and though I cannot guarantee any thing,please be assured that well try our best,Mr.bellow.I hope youll understand.,G:I do,but I would appreciate it if it could be arranged.,C:I ll,try my best.we look forward to having you with us tonight,thank you for calling us.,G:Good-bye.C:Good-bye.And have a nice day!,Seating Guests,安排就坐,Key Words,Vacant seat,空座,Dinning room,大厅,Reservation list,预定表,Seating Guests,安排就坐,1,、,Have you made a reservation with us,？,2,、,Iam sorry sir,the table by the window has been reserved.,3,、,We dont have a vacant seat at the moment.Would you mind waiting a few minutes?,4,、,Will this table be all right?,Important sentence,Seating Guests,安排就坐,C:Morning sir,welcome to the Isabella restaurant.,G:Morning.,C:How many person,please?,G:A table for five,please?,C,：,I m afraid all our table are taken,sir.would you mind waiting until one is free?,G:Well.how long will it take?,C:Im not sure,sir.If you are in a hurry,we also serve breakfast at the caf on the lobby floor.,G:Thats too much trouble.I prefer to wait.,C:May I have your name?,G:Yes,Michham,.,C:Mr,Michham,could you take over there and I will give you a call when a table is free.,G:Thanks.,dialogue,Taking Orders,点 菜,Key Words,1 order,2 appetizer,3 bread,4 soup,5 dessert,6 specialty,7 recommendation,点菜,开胃菜,面包,汤,甜点,特色,推荐,Taking Orders,点 菜,Important Sentence,May I take your order nom?,What will be the pleasure?,We have a buffet.you can have all you want for _ yuan,.,Im afraid this vegetable is not in season.would you like to try something else?,Its our chefs recommendation.,What kind of dressing would you like on your_?,Taking Orders,点 菜,dialogue,C:Would you like some wine for your meal,sir?We have a good selection of classified Bordeaux wines and Californian wine.,G:Wed like to take some wine with the dinner.,W:Here is the wine list.Place take your time.,(After a few minuets the waiter comes back to the table.),W:May I take your wine order?,G:There are so many wines here.We really dont know which one to take.,C:What about a bottle of Chateau Haut Lafite,?It is very good.Many guests give high comments on it.,G:Fine,a bottle of this wine then.,(The waiter takes the order),C:(Presenting the bottle to the guest)This is the bottle of Chateau Haut Lafite,1964,G:Aha,it looks quite all right.,Serving Dishes,用 餐 服 务,Key Words,1 taste/tasty,2 delicious,3 tender,4 satisfaction,5 flavor,味道,美味的,嫩的,令人满意的,风味,Important Sentence,Serving Dishes,用 餐 服 务,1May I take order for you now?,2 Which flavor would you prefer,strawberry or vanilla,3 How much longer are we going to have to wait for our dinner?,4 Here are the Fried Carp and the Roast Beef.,dialogue,C:Heres your fish-maw soup,maam.,G:I dont think I ordered this.,C:Ill check.Im afraid there is no mistake,maam.This is the dish you ordered.,G:I dont think I want it.May I Change it?,C:Im afraid not.Once it ordered and serve it cant be exchanged.,G:That all right.Is my order coming pretty soon?Ive been waiting for long time.,C:What have you ordered?,G:Steamed bass.,C:Oh,that takes quite a while to prepare.,G:Ive an appointment at noon.Could you tell the cooks to hurry?,C:Certainly,maam.Ill tell them right away.,Serving Dishes,用 餐 服 务,Guest Complaints,顾客投诉,Key Words,1 look into,2 excuse,3 fresh,4 stained,5 tough,6 raw,调查,原谅,新鲜的,过熟的,硬的,生的,Important Sentence,Serving Dishes,用 餐 服 务,1 Whats the problem,sir?Can I be of assistance?,2 This is quite unusual.I ll,look into the matter.,3 Would you like to try something else?With our compliments,of course.,4 Im sorry,sir.Please excuse her.Were very busy today.,5 Im awfully sorry to have made your shirt stained.,Seating Guests,安排就坐,dialogue,G:Hello,waitress.,C Yes,sir.Can I help you?,G:Yeah,weve had enough meat food and we dont feel like eating any more meat.Can you change the sweet and pork for Steamed Perch?,C:Ill have to check to see if the sweet and sour pork has been done,When a dish already prepared,it cant be changed.,G:Please check the chef.,C:Yes,sir Im sorry,sir,but the pork has been prepared and will come to you right away.I suggest you take it back home.May I take your order for the steamed perch now?,G:No thank you.Do you mind packing the pork for me?,C:Not at all.Ill do that when you finish your dinner.,Thank you for your participation,and hope everybody can become English amateur!,Thank you!,