unit3inarestaurant.市公开课一等奖省赛课微课金奖课件.pptx

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Unit 3 In a Restaurant,1/50,Food Culture in,East&West,2/50,Main food and Drinks,EAST,WEST,3/50,Main food and Drinks,desserts,Pudding,Salad,WEST,4/50,Main food and Drinks,EAST,WEST,5/50,Tableware,EAST,WEST,6/50,Tableware,EAST,WEST,7/50,Name of dishes,EAST,Ants Climbing the trees,WEST,Fish and Chips,8/50,Name of dishes,清炖狮子头,Stewed Pork Patties in Clear Soup,烟熏排骨,Smoked Spare Ribs,9/50,Attitude to guests,10/50,snake,Meat,plunk,11/50,Meat,EAST,WEST,12/50,Western Table Manner,13/50,Dress,For Man,Formal Suit,Tie,For lady,Formal dress,Heeled shoes,Jewellry,14/50,Lets watch some video clips and learn the table manner.,video,1,video 2,15/50,The order of the western dishes,Appetizer,Soup,Side dishes,Main course,Vegetable,Dessert,Coffee/Tea,开胃菜,汤,副餐,主餐,蔬菜,甜点,咖啡、茶,16/50,17/50,Activity 1,Please design a menu for your restaurant!,Soup,Appetizer,Main course,Salad,Dessert,Beverage,18/50,Lets go to the restaurant!,19/50,PART 1 Reservations/Booking a Table,1.Idliketoreserveatableforthree.,我想要预约,3,个人位子。,2.Weareagroupofsix.,我们共有,6,个人。,3.wedlikeatablewithaviewofgarden.,我们想要面对花园位子。,4.Wellcomearoundeightoclock.,我们大约在,8,点抵达。,20/50,5.HowcanIgetthere?,我要怎样才能抵达餐厅,?,6.I am sorry.Wehavesomanygueststhisevening.,我很抱歉。今晚客人相当多。,7.Howlongisthewait?,我们大约需要等多久,?,21/50,PART 2 Receiving the client (p.33-35),PART 3 Waiting on/at Table,1.,MayIhaveamenu,please,？请给我菜单。,MayIorder,please,？我能够点餐了吗？,video-,order,22/50,2.Whatisthespecialtyofthehouse,？餐厅最尤其菜式是什么？,Doyouhavetodaysspecial,？餐厅有今日特餐吗？,3.MayIseethewinelist,？可否让我看看酒单？,Idliketohavesomelocalwine.,我想点当地出产酒。,23/50,4.Howdoyoulikeyoursteak,？,你牛排要怎样烹调？,Welldone(medium/rare),please.,全熟,(,五分熟,/,全生,),。,全熟是,well done,，七分熟是,mediumwell,，五分熟是,medium,，四分熟是,mediumrare,，三分熟是,rare,。,24/50,Other expressions,1.Couldyoupassmethesalt,（,pepper,）,?,请把盐（楜椒）传给我。,2.MayIsmoke,？能够抽烟吗？,3.Idlikeaglassofwater,please.,请给我一杯水。,4.Myorderhasntcomeyet.,我点食物还没来。,25/50,5.ThisisnotwhatIordered.,这不是我点食物。,6.Idlikeadessert,please.,请给我一些甜点。,7.MayIhavesomecheese,？能够给我一些芝士吗？,8.Can I havesomefruitinstead,ofthedessert,？可不能够不要甜点改要水果？,26/50,9.Check,please.,麻烦请结帐。,CanIpayhere,？能够在这儿付帐吗？,10.Weliketopayseparately.,我们想要分开算帐。,11.Ithinkthereisamistakeinthebill.,帐单有一些错误。,27/50,12.CanIpaywiththiscreditcard,？能够用这张信用卡付帐吗？,13.MayIhavethereceipt,please.,请给我收据。,14.Welcome to our restaurant next time.,欢迎下次再光临我们餐馆。,28/50,Role-play,Role A:,waitor/waitress,Role B&C:,customer,Situations are as follows.,1,2,3,4,29/50,Situation 1:,The customers,get the wrong dish.,30/50,Situation 2:,The customers are angry because they have been waiting for the dishes for half an hour.,31/50,Situation 3:,There is something wrong with the bill.,32/50,Situation 4:,The customers want to change the dishes they have ordered.,33/50,Questionnaire,Your opinions are valuable to us.Please take a few minutes and answer the following questions about dining at Dragon Hill Lodge.Thank you.,Have you ever had meal in our restaurant?,Yes,No,34/50,2.How often do you dine with us?,Daily,Weekly,Monthly,Once in three months,First time,Other,35/50,3.The Server,Was the server attentive and available when you needed him/her?,Was your server knowledgeable and able to answer your questions about the food and beverages?,Yes No,Yes No,36/50,4.The Food,How would you rate the taste of your meal?,Excellent,Good,Average,Below average,Poor,37/50,5.The Restaurant,My food order was correct and complete,Excellent,Good,Average,Below average,Poor,38/50,Employees are patient when taking my order,Excellent,Good,Average,Below average,Poor,39/50,I was served promptly,Excellent,Good,Average,Below average,Poor,40/50,Availability of sauces,utensils,napkins,etc.,Excellent,Good,Average,Below average,Poor,41/50,Employees are friendly and courteous,Excellent,Good,Average,Below average,Poor,42/50,Service quality,Excellent,Good,Average,Below average,Poor,43/50,Menu variety,Excellent,Good,Average,Below average,Poor,44/50,Quality of food,Excellent,Good,Average,Below average,Poor,45/50,Quality of beverages,Excellent,Good,Average,Below average,Poor,46/50,Restaurant Cleanliness,Excellent,Good,Average,Below average,Poor,47/50,6.Additional comments/Suggestions for improvement,Name_,48/50,How to interview,Excuse me!I am,。,I am doing a survey of,May/Can I ask you some questions?,The questionnaire is finished,thanks for your time and cooperation.,49/50,50/50,