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,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,English for Tour Guide,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,English for Tour Guide,Unit 1 Work as a Tour Guide,1/37,English for Tour Guide,English for Tour Guide,Learning Objectives,Warm-up,Task 1 What is a Tour Guide?,Task 2 Professionalism for a Tour Guide,Task 3 How to be a Tour Guide in China?,Part 1 Work as a Tour Guide,Assignment,Extended Task,2/37,Learning Objectives,In this unit,you shall:,know what is a tour guide;,get familiar with the qualifications that a qualified tour guide must possess;,get to know how to be a tour guide in China.,English for Tour Guide,3/37,Warm-up,I.What makes a tour guide the soul of modern tourism industry?,soul,4/37,English for Tour Guide,Warm-up,I.What makes a tour guide the soul of modern tourism industry?,Expressions and opinions for reference:,Tour guides are the ones who go between different peoples and they are the soul of the tourism industry.They play one of the most important roles in the tourism industry.The services they provide represent their travel agencies/services,and even their countries.,The tour guides work decides to a pretty large degree whether or not tourists are pleased with their tour and somewhat affects their impression of the country/place they are visiting.,Tour guides are the people tourists interact with most on their tours.Actually,most tourists get to know the country/place they visit mainly through the guides services,their knowledge,speech,behavior and personality.,5/37,English for Tour Guide,Tour guides are the chief executors who carry out almost all the activities arranged by the travel agencies/companies.They explain the beauty of the local nature/culture not only through their knowledgeable and articulate interpretations,but also by their responsible safe guiding,friendly cultural communication and amicable fellow companionship.,Tour guides are the ones who safely guide the tourists to travel round the places they are to visit,and they are the ones who introduce the tourists to the beauty of nature and the charm of the cultures in a language they both understand.,Tour guides are professionals who manage to handle problems or resolve issues which may occur accidentally during the journey.They affect tourists moods through their services,mark impressions on tourists through their work,and enhance tourists perspectives upon the country/place by their personalities.,Guide-interpreters are the spirits of the mountains and rivers,envoys of friendship,disseminators of culture and civilization,and the publicity agents of the new ideas and morals of the nation.,6/37,II.What qualities do you think a qualified tour guide must possess?,7/37,English for Tour Guide,II.What qualities do you think a qualified tour guide must possess?,Expressions and opinions for reference:,To be a qualified tour guide,one must possess qualities such as fitness,knowledge,responsibility and a good sense of humor.,Good tour guides should be healthy and energetic,and love traveling themselves.,Qualified tour guides should have rich knowledge about diverse subjects and be able to fluently and articulately convey themselves in a language their tourists can understand.,A professional tour guide should have a strong sense of responsibility and be able to handle accidental problems independently.Above all,a good tour guide must like his/her job and love his/her own country.,A popular tour guide must be pleasant and humorous,and be able to explain things patiently and in a friendly manner.He/she must be sociable and know how to communicate with tourists and other professionals involved in a nice and timely way.,8/37,English for Tour Guide,A qualified tour guide should love his/her work and have wide knowledge(at least adequate knowledge)about his own country,state and city/region.He/she must be healthy and vigorous,and like traveling and being with people.,A qualified tourist guide must be good at international language,such as English,or be able to speak the tourists language fluently,and be able to explain things clearly.,A good and qualified tour guide must be highly responsible and be able to handle problems competently and efficiently.He/she knows his/her work well(the procedures,the ways,etc.)and never delays in communicating with tourists or other parties/people involved.Neither should he/she lose temper with the tourists,no matter how much they complain,but instead,go all out to help them patiently and with open arms.,If anything unexpected or urgent happens,good tour guides are never at a loss;they know what to do and to whom to turn.,In general,its hard to be a real good tour guide.to qualify for this job,besides the qualities mentioned,a guide had better have a good sense of humor and know how to amuse his/her tourists pleasantly yet decently.,9/37,English for Tour Guide,Pre-reading:,Task 1 What is a Tour Guide?,Working as a Tour Guide:An Overview,An escorted tour is one for which the passengers have paid extra money for the convenience of having somebody along who knows a specific geographical area and who is familiar with the many details of group travel.Handling the logistics of a weeklong group tour involves quite a bit of work,but the benefits can be great.Guides meet people from all over the world,serve as cultural ambassadors to their customers and to local residents,and often act as unofficial spokespersons for the area in which they work.In addition,tour guides act as educators and all-around experts in the history,geography,and culture of the areas they visit.,10/37,Tour Guide Practice,The tour guide is one who officially accredited by the tourism authority,and assigned by a travel agency,offer guiding,interpretation and other relevant travel service for tourists.The responsibilities of tour guides depend on how theyre categorized.According to their working area,tour guides can generally be classified into four kinds tour manager/escort,national guide/interpreter,local guide and scenic-spot guide.In a detailed classification,they are tour manager/escort,national tour guide/interpreter,local tour guide,driver-guide,adventure guide,heritage interpreter,escort interpreter,docent.Local guides accompany tourism in their local region.A national guide/interpreter travels with tourists around his/her country.Diver-guides introduce tourist attractions while driving the tourists to their destinations.They are very popular in some western countries.Adventure guides help explorers complete their excursions.They must be strong,courageous and experienced in activities.Heritage interpreters introduce historical relics and cultural,heritage to visitors.They are a kind of scenic-spot guide.An escort interpreter is not only a tour guide,local or national,but also an interpreter who introduces history,culture,tradition and things like that.A docent works in a museum and introduces the display to visitors.A tour manager is also called a tour escort,tour/trip director or a courier.He/she accompanies the tourists throughout the whole trip and is responsible for the success of the tour on behalf of the tour organizer.,11/37,English for Tour Guide,All in all,a good tour guide should be able to act as an attendant,publicity agent,investigator and protector while accompanying foreign visitors.So,he/she has to have a perfect mastery of our partys policies and political ideology,foreign language and knowledge.He/she must be honest and upright,free from corruption,prudent,careful in his/her work,diligent and assiduous in his/her working style.In other words,a good guide-interpreter should be the spirit of the mountains and rivers,an envoy of friendship,a disseminator of culture and civilization,and the publicity agent of the new ideas and morals of the nation.,12/37,I.Discussion:According to the passage,what is a tour guide?,The tour guide is one who officially accredited by the tourism authority,and assigned by a travel agency,offer guiding,interpretation and other relevant travel service for tourists.,English for Tour Guide,13/37,English for Tour Guide,II.Read the above passage and complete the following forms.,Represent which company,Main responsibilities,Local guide,National guide,Tour escort,Scenic-spot guide,14/37,Answers:,1)Local guide:represent tour executor service.Main responsibilities:work in local city or provincial travel service office;handle itinerary in specific destination;do hotel and restaurant assignments;give information at hotel sites and instruction on itinerary;work cooperatively with tour manager/escort and national tour guide,2)National guide:represent tour organizer service in China.Main responsibilities:travel with the tour group throughout the whole journey;see to it that the itinerary is carried out smoothly;deal with technical aspects of the trip and coordinate all of the tour arrangements,English for Tour Guide,15/37,English for Tour Guide,3)Tour escort:represent tour organizer service in foreign countries.Main responsibilities:accompany the tour group from foreign countries and back;act as a transnational guide and representative of tour group;coordinate all activities of tour organizer service at home and abroad and tour executor service in China;manage the tour group;assist the national guide and local guides throughout the trip.,4)Scenic-spot guide:represent specific sites.Main responsibilities:work in a specific site;give tourists lectures;introduce attractions;act intellectual interpreter of the culture;answer questions from tourists.,16/37,English for Tour Guide,Your professionalism as a tour guide depends on your appearance,your ability to use and understand languages,your manners and social skills and your attitudes toward your work and the tourists you are providing services to.Your appearance is the first thing people will notice and judge when they meet you.People judge your ability,your company even your country by your appearance.Your manners,which means how polite and respectful you are to other people,will communicate a lot about you to others.You should be courteous and polite to all guests,even if they are difficult to deal with or rude.There is a saying,“You can please some of the people all the time,some of the other people some of the time,but you can not please all of the people all of the time.”This saying means all people are different and it can affect your attitude about your guests and how you do your job.Your attitude is never secret.People can see it,read it in your face and judge by your actions.,All these qualities determine your professionalism,and they are some of the most important characteristics that will determine your qualifications as a tour guide.,Task 2 Professionalism for a Tour Guide,17/37,I.Description:A tour guide should be someone who is:,English for Tour Guide,articulate b.considerate c.accurate d.numerate,puter-literate f.dynamic g.enthusiastic h.optimistic,i.energetic j.diplomatic,Match the qualities above with these definitions:,_ able to use information technology,_ thinking of other peoples feelings,_ discreet and tactful in delicate situations,_ showing a lot of enthusiasm and energy,18/37,English for Tour Guide,5._ good at figures,6._ can speak fluently,7._ precise,pays attention to detail,8._ confident about the future,Answers:1.e 2.b 3.j 4.f/g/i 5.d 6.a 7.c 8.h,19/37,II.Underline the stressed syllable in each quality.What are the stress rules for words ending in ate and ic?Read the words aloud.,Reference:,For words ending in ate,the stress is placed on the anti-penultimate syllable(third from end).For words ending in ic,the stress is placed on the penultimate syllable(second from end).,English for Tour Guide,20/37,English for Tour Guide,III.According to the passage,decide the following statement true or false and correct the false statements.,_ If your hair needs to be combed or cut,face needs to be shaved,or you are wearing too much make-up,the tourists will see that you do not care of yourself very well,and will wonder how you will be able to take care of them.,_ The last two tour guides have looked like actors from the Beijing Opera.This comment means tourists do not care about the appearance of tour guides.,_ Your manners do not have much effect on your company.,_ Basic manners include the use of the expressions as“please”,“thank you”,“Mr.”,“Mrs.”and“Miss”before guests last names and asking tourists to do something rather than telling them to.,21/37,English for Tour Guide,5._ An American saying“You can get more co-operation with sugar than you can with salt.”means as a tour guide,you should always bring a lot of candies with you while you are guiding a tour to some places.,6._ A tour guide is a leader of the group.If he is bored and not interested,there id a good chance that the group will be bored and not interested either.,7._ If you find you are having trouble controlling a group,the first thing you should look at is your own manners.,22/37,Answers:,True,False.It means tourists care about the appearance of tour guides.,False.Your professional manners will have a great effect on your company.,True,False.This saying means if you are courteous and polite to all guests,they will be more cooperative with your guiding work.,True,False.If you find you are having trouble controlling a group,the first thing you should look at is your own attitude.,English for Tour Guide,23/37,English for Tour Guide,As a healthy Chinese citizen,if you want to work as a tour guide,you have to go through at least three formalities.Firstly,you have to take the Tour Guide Qualification Examination,which is a comprehensive test held once a year(in Guangdong Province,twice a year),nationwide in China for people who want to earn their tour guide qualification or license.The exam consists of two parts:written and spoken.The written exam usually takes place first.The exam usually adopts different forms in different provinces.In Guangdong Province,the written exam is usually a one-day exercise in four subjects:Policies&Regulations,Tour-guide Professional Operations,ABCs of China Tourism and ABCs of Guangdong Tourism.These tests are given in the Chinese language.The oral part is dealt with in the various languages required.,Task 3 How to be a Tour Guide in China?,24/37,English for Tour Guide,Secondly,if you have passed the Tour Guide Qualification Examination and got the tour guide qualification,you have to register in a tour guide service company,or you have to contract with a travel agency.,Thirdly,with the relevant documents,you have to apply to the provincial tourism administrative department for a tour guide card.You can not work as a tour guide until you get the tour guide card and receive the accreditation from a travel agency or a tour guide service company.,25/37,I.Role-play:two students are asking their professor about the Tour Guide Qualification Examination in China.The professor gives a detailed introduction.,English for Tour Guide,26/37,English for Tour Guide,
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