商贸英语会话.ppt

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Business English Conversation,商务英语会话,Unit 1,Establishing Relationship,I.Trade Fairs,Learning Objectives,Understand and explain the main functions of trade fairs.,Comprehend and use basic vocabulary and expressions related to trade fairs.,Recognize some famous international and domestic trade fairs.,Hongkong,Conference&Exhibition Center,SH International Conference&Exhibition Center,Shanghai Exhibition Center,GD Modern International Exhibition Center,GD Modern International Exhibition Center,Red Star International Exhibition Center,Important&Difficult Points,The functions of trade fairs,Expressions and patterns related to trade fairs,Teaching Procedures,Step 1,Warming-up Practice,Step 2,Role-play,Step 3,Presentation&Comprehension,Step 4,Imitation&Practice,Step 5,Summarizing on the Key Points,Step 6,Further Development,Step 7,Consolidation Practice,Step 8,Comment&Assignment,Warming-up Practice,1)Mention some trade fairs held in your part of the country.,2)What purposes does exhibitor expect to achieve?,3)Suppose you are an exhibitor,what will you do to compete for attention in a trade fair?,Role-play,Suppose you are a sales representative of ABC Company.In a trade fair,you are receiving a visitor from Canada,who shows interests in your companys products.Please make a dialogue based on the given situation.,Presentation&Comprehension,Listen to the example of greeting visitors at a stand of a trade fair,try to fill in the blanks according to it.,A:,Good morning sir,welcome to our booth.,B:,Good morningYour booth was arranged very nicely.,A:,Is there anything?,B:,Yes,_.,A:,Here are some samples._.,B:,Could you please show me some more samples in different colors?,A:,OK,_,B:,.,Imitation&Practice,Summarizing on the Key Points,How do you do?,Hello!Welcome to our stand.,Good afternoon,Sir.What can I do for you?,Nice to meet you.,Greeting expression at trade fair,Useful expressions,Summarizing on the Key Points,1.Its an honor to meet you.My name is Thomas Clinton.,2.Id like to introduce myself.3.Im Richard Carter,sales manager for Dell.,4.How do I pronounce your name?,5.May I have your name,please?,6.How do I address you?,7.Welcome to our stand.,8.Please take your time and look around.,Greeting&Introducing,Useful expressions,Summarizing on the Key Points,1.What products are you interested in?,2.May I have your sample?,3.May I have you illustrated catalogue?,4.May I know some of your new products?,5.During the display period,all of our products have 10%discount.,6.This is our bottom price,so we cant give you any discount.,7.Our price is much lower than the current market price.,8.This product is result of our latest technology,9.These are our latest standard models.,10.They are extremely popular with young people.,Inquire&offer at trade fairs,Useful expressions,Summarizing on the Key Points,1.Thank you for coming to our stand.You would be very welcome if you would like to visit our company and learn more about us.,2.Nice meeting you.Please give us a call if you need more information about our products.,3.If you want to know more about us,please visit our website at,4.Thanks for your coming/inquiring.Goodbye!Keep in touch.,Farewell,Useful expressions,Further Development,Work in groups to imitate the conversations in the,video.,Receiving a visitor at the stand of a trade fair,Consolidation Practice,Role Play:Mr./Ms.Liu is introducing his/her products to Mr./Ms.Coleman at a trade fair.,Task Presentation&Analysis,A:You are:,Mr./Ms Liu,the sales representative of Weipeng Appliances Co.,Ltd,Greet and make self-introduction,Ask if he or she is interested in any product Introduce your latest products,Express your thanks and good wishes,B:You are:,Mr./Ms.Coleman,the purchasing specialist of SMT Company,Make self-introduction,Show your interests in electric fans,Ask for catalogue,price list,samples&other relevant information,Express willingness for further contact.,Consolidation Practice,Group Discussion and Collection for,Language Materials,Please give different sentences and patterns to,perform each sub-task after discussion.,Consolidation Practice,Preparation for the Role Play,Prepare for the dialogue according to your roles and each group assign a representative to do the situational dialogue.,Consolidation Practice,Performance of the Role Play,Perform the conversation with the student from the other group.,Consolidation Practice,Remark and Assessment,Comment&Assignment,How can we consider a trade fair as,a successful one?,Topic Speech,Thank You!,Business English Conversation,商务英语会话,Unit 1,Establishing Relationship,I.Telephone Etiquette,Learning Objectives,understand telephone etiquette,comprehend and use basic vocabulary and expressions,used in telephone conversation,Important&Difficult Points,telephone etiquette,expressions and patterns,used in a telephone,conversation,Teaching Procedures,Step 1,Warming-up Practice,Step 2,Cursory Revision,Step 3,Presentation&Comprehension,Step 4,Imitation&Practice,Step 5,Summarizing on the Key Points,Step 6,Further Development,Step 7,Consolidation Practice,Step 8,Comment&Assignment,Warming-up Practice,1)How many ways can a potential customer contact you?What are they?,2)What about their advantages and disadvantages respectively?,Cursory revision,What would you say in the following situations?,When you answer the phone?,When you dial the wrong number?,When the person is not available?,When you want someone to answer the phone?,When you are expected to write down a phone number?,Presentation&Comprehension,Listen to the example of receiving a business phone,try to fill in the blanks according to it.,A:,Good morning.Sunshine Company.,_,?,B:,Good morning.Could I speak to Miss.Zhang?,A:,Im afraid at the moment._?,B:,Yes.This is _,when _?,A:Do you _?,B:If she-have her call me._,Ill _,A:,Could you_?,B:,Thats _.,A:,_.And your number,please?,B:_,A:,Ill be sure to give her the message.,Imitation&Practice,Summarizing on the Key Points,Could I speak to Mr.Huang of the export department,please?,Id like to speak to Mr.parley.,Have I the pleasure of addressing Mr.Chris?,Hello.This is tom here.May if have a word with Grace.,Asking to speak with someone,Useful expressions,Summarizing on the Key Points,Im sorry，but hes on another line now.,Would you care to hold？,Im afraid shell be fully engaged then,but how about tomorrow afternoon?Does that suit you?,Connecting someone,Useful expressions,Summarizing on the Key Points,Are there any messages I can give him?,Do you want to leave a message?,Can I take a message?,Any message for him?,Leaving message,Useful expressions,Further Development,Work in groups to imitate the conversations in the,video.,Answering telephone call,Consolidation Practice,Role Play:Mr./Ms.Robinson is telephoning to,discuss the possibility of importing electric toys,from Mr./Ms.Lis company,Task Presentation&Analysis,A:You are:,Mr./Ms Robinson,the purchasing specialist of SIG Company.,Identify yourself.,Express you want to speak to Mr.Zhang,Tell what you are calling for,Leave a message,B:You are:,Mr./Ms.Li,the assistant of Mr.Zhang,the sales representative of Huawei Toy Co.,Ltd,Identify yourself,Tell that Mr.Zhang is not available,Ask about the information of the caller and his/her reason for calling,Take the massage,Consolidation Practice,Role Play,One acts as a customer to make a call to ask for some detailed information of a type of Canon camera/to make an appointment,to discuss the order of TV sets,to invite for a dinner party,for a visit to the other company,etc.,The other acts as a receptionist with Canon Company to receive the call and take the message for the sales manager to call the customer back.,To:_ From:_ Company:_Message:_ Taken by:_,Sample of M,essage,Mr.Matthews,Mr.Schulz,From England,They have received the sample and are happy with,that,but need some negotiation on the price.He,cannot get to the company that early this Saturday.,Miss Perez,To:_Date:_ Time:_ MessageFrom:_ Company:_Telephone number:_Message:_ _ Taken by:_,Form of a Message,Consolidation Practice,Group Discussion and Collection for,Language Materials,Please give different sentences and patterns to,perform each sub-task after discussion.,Consolidation Practice,Preparation for the Role Play,Prepare for the dialogue according to your roles and each group assign a representative to do the situational dialogue.,Consolidation Practice,Performance of the Role Play,Perform the conversation with the student from the other group.,Consolidation Practice,Remark and Assessment,Comment&Assignment,Why do companies put emphasis on telephone etiquette?,Topic Speech,Thank You!,Business English Conversation,商务英语会话,Unit 2,Receiving the Foreign,Guest,I.At the Airport,Learning Objectives,Know more about business etiquettes involving greetings,introductions,Learn how to talk properly and be considerate when meeting foreign guests,Comprehend and use basic vocabulary and expressions related to meeting foreign business friends,Develop skills to meet foreign business,friends and to proceed small talks,according to the practical situation,Important&Difficult Points,Recognizing and greeting a guest,Being warm and considerate,Business etiquettes involving greetings,introductions,Proceeding small talks with the,guest,Teaching Procedures,Step 1,Warming-up Practice,Step 2,Role-play,Step 3,Presentation&Comprehension,Step 4,Imitation&Practice,Step 5,Summarizing on the Key Points,Step 6,Further Development,Step 7,Consolidation Practice,Step 8,Comment&Assignment,Warming-up Practice,1)Suppose you are a receptionist in a company,what do you do and say when you meet a new or an old business visitor at the airport?,2)How do you greet someone when you first meet them?Do you kiss their cheeks,air kiss(kiss the air next to their cheeks),hug,squeeze their arms,or shake their hands?,3)What small talks can you have with the guests on the way to the hotel or the company?(about travel,accommodation,the weather,the arrangement and etc.,so as to“break the ice”.),Role-play,Suppose you are a receptionist in a company,you,are receiving a visitor from America,Mr.(Mrs.),Smith,who has now entered the arrival hall at the,airport.Please make a dialogue based on the given,situation.,Presentation&Comprehension,Listen to the example of meeting foreign guests at,the airport,try to fill in the blanks according to it.,A:,Excuse me!Are you,B:,Yes,I am.,A:,Nice to meet you,too._?,B:,Yes,I did._.,A:,Good._.,B:,Thats all right._.,A:,OK,_,B:,A:,A company car is waiting for us outside.,_.,Imitation&Practice,Summarizing on the Key Points,Excuse me.Are you from?,Excuse me,but are/arent you from?,You must be Mr.,Pardon me.Are you from?,Im Dennis.I am here to meet you today.,Im Donald.We met the last time when you visited Changsha.,(Weve been expecting you for quite some time.Now youve come at last.Let me extend our warm welcome to you.,Its very nice to finally meet you.Let me extend our warm welcome to you.),Greeting&Introducing yourself,Useful expressions for receiving visitors,Summarizing on the Key Points,Thank you.Its a pleasure to,have an opportunity to come,to Changsha.,Glad to meet you.I feel that,we have known each other,for a long time.,Responding to introductions,Useful expressions for receiving visitors,Summarizing on the Key Points,1)Asking about the trip,How was your flight?Was it comfortable?,Did you have a good trip?,I hope youve had a pleasant flight/trip/journey.,Are you feeling any jet lag?,2)Offering help,May I help you with your luggage?,Would you like me to take the luggage for you?,If you need any help,dont hesitate to ask me.,Making small talk,Useful expressions for receiving visitors,Summarizing on the Key Points,The car is waiting outside.This way,please.,Is this your first trip to China?,Hows business been recently?,Normally,it takes about 30 minutes to the hotel,but with this traffic who knows?,Whats the weather like in Washington at the moment?,Others expressions,Useful expressions for receiving visitors,Further Development,Work in groups to imitate the conversations in the,video.,Meeting a Business Partner at the Airport,Consolidation Practice,Role Play:You two meet at the airport for the first time.,Exchange greetings to get acquainted and then have a,conversation on the way to the hotel.,Task Presentation&Analysis,A:You are:,Zhang Wei from China,a teller/cashier of Minsheng Bank Nanchang Branch,China,Exchange greetings,Introduce yourself,Ask Miss Smith about her journey or other things,Tell Miss Smiths your arrangement for her accommodation,B:You are:,Judy Smith from USA,the production Manager of the Sunrise Juice Co,.Ltd,California,USA,Exchange greetings,Introduce yourself,Tell something about your journey or other things,Thank Mr.Zhang for his arrangement for your accommodation,Consolidation Practice,Group Discussion and Collection for,Language Materials,Please give different sentences and patterns to,perform each sub-task after discussion.,Consolidation Practice,Preparation for the Role Play,Prepare for the dialogue according to your roles and each group assign a representative to do the situational dialogue.,Consolidation Practice,Performance of the Role Play,Perform the conversation with the student from the other group.,Consolidation Practice,Remark and Assessment,Comment&Assignment,Why and how do people proceed with small talk,after