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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,本资料仅供参考，不能作为科学依据。谢谢,Body languages in different culture:,similarities&differences,第1页,video,憨豆先生搞笑合集,第2页,Mr.Bean says nothing in the show,but he expresses himself by what he do and his facial expressions.Thats called body language.,So what is body language?,第3页,What is body language?,Its the way you stand and sit and walk.,Its your gestures and the expression on your face and in your eyes.,Its your whole appearance that communicates things.,第4页,An expert of body language research in the western countries,considered that more than 65 percent of the emotive expressions are finished by postures,gestures,facial expressions,eye contact and other kind of body language.That means body language plays an important role in the intercultural communication.,第5页,There are many body language behaviors that convey the same meaning all over the world.,Such as people will make their eyebrows move when greetiong,smile when happy and cry when sad,call for help in danger.lets see more examples.,第6页,Similarities:,Nod the head,Yes,Ear grasp,I cant hear you,Kiss,I love you,Finger tip kiss,Thats great,Open mouth,Rude,in most situations,Shake hands,Greetings,or farewells,第7页,However,the same body behaviors would have different meanings in the different countries,第8页,The,same gestures,The meaning in Chinese,The meaning in western counrtries,Hand raised to throat,fingers extended,palm down,suicide,Im very full,Moving the index finger in a circle in front of the ear,Think about,That crazy,Index finger touches the temple or the forehead,There is something wrong with his/her mind,He/she is clever,A speaker and audiences clap at the same time,appreciation,immodest,第9页,different people have different ways of making nonverbal communication to express the same meaning.,第10页,The same,meanings,The gestures in China,The gestures,in western countries,I dont know,Shaking the head or waving the hand,Shrugging the shoulders,Welcome,congratulation,Applauding and claping hands,Applauding and snapping ones fingers,Punish oneself,Giving oneself boxes on the face,Giving oneself boxes on the ear,Im very full,One or both hands open,lightly patting ones own stomach,Hand raised to throat,fingers extended,palm down,第11页,spit,Whistle,yawn,the thumb and forefinger form a circle,第12页,Meaning collections,Whistle,in America compliment,cheering up for others,In Europe disapproving or even laughing at someone,Yawn,sleepy,Spit,disgusting,OK,“fine,”or“O.K.”in most cultures,“zero”or“worthless”in some parts of Europe,“money”in Japan,an insult in Greece,Brazil,Italy,Turkey,Russia and some other countries,Expressing that the male is a homosexual(,同性恋者）,in some Mediterranean,（地中海）,countries,第13页,Question Time,A staff is behind the customer service counter.He is on the phone dealing with a difficult inquiry when a customer approaches the counter.He keeps talking on the phone and when the customer says,“Excuse me”.He does not look up but holds a hand up with one finger extended,indication that hell be one minute.“,As his supervisor,if you agree with his behavior?Why?And if you oppose his behavior,what would you say to him about the body language and managing his responsibilities for greeting customers?,第14页,He could/should have looked up,smiled at the customer and at least nodded a greeting.,If his conversation continued too long,he should have politely placed his caller on hold and inquired as to the customers needs,asked someone else to customer or advised the customer how long he would be.,第15页,第16页,
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