跨境电商客服-4-沟通工具.ppt

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,运用沟通工具,沟通工具,即时通讯工具,电子邮件,1.IM-Instant messaging,历史上的,IM,1.IM-Instant messaging,1.IM-Instant messaging,1.IM-Instant messaging,各国用户数最多的即时通讯软件,韩国：,Kakao Talk,中国：,QQ,WeChat,泰国：,LINE,台湾地区：,LINE,印度尼西亚：,WhatsApp,印度：,WhatsApp,巴西：,WhatsApp,南非：,WhatsApp,美国：,Facebook,英国：,WhatsApp,2.E m a i l,2.1,邮箱的选择,2.2,邮箱设置,2.E m a i l,2.1,邮箱的选择,（,1,）企业邮箱,（,2,）国内个人邮箱,（,3,）国外个人邮箱,E m a i l,企业邮箱,新闻、采访,greenews,海外销售咨询服务,gree,海外售后服务,global,网站管理,webmaster,物资采购,gyb,证券法律事务部,gree0651,人才招聘,zhaopin,E m a i l,E m a i l,2.E m a i l,2.1,邮箱的选择,2.2,邮箱设置,dot,dash,underline,常用命名方式,Eg,：张松,peter,格力集团,Peter.zhang,Peter.gree,Peter.zs,Peter-zs,Peter_zs,1.,如何给邮箱命名,1.,如何给邮箱命名,19901106,0,1,O,I,（,i,）,I,（,L,）,数字、生日、易混淆的字母,2.,签名档,2.,签名档,2.,签名档,3.,页面设置,发件保存,字体设置,ARIAL,小,5,或,5,号，外商很少用大字体,页面：素色，不要经常换,Thank you,