自愿者英语培训.docx

自愿者常用英语培训
（2010年8月13日）
Ø 指路基础培训
例句：
1. 请问值机柜台怎么走？
Excuse me, where is the check-in counter?
请跟我来，这边请。
This way, please./ Please follow me, I’ll show you the way.
就在您的左边前面一点。
It is ahead on your left.
替换词：
商务中心 business center 警务室 guard room/ security room
行李封口打包处 luggage packing counter
咖啡厅 coffee house 洗手间 rest room/ toilet
化妆间 dressing room 茶座 teahouse
问讯处 information desk/office
中餐厅 Chinese dining room 西餐厅 western restaurant
饮水机 drinking water machine 宾馆 hotel
自动柜员机 ATM(automatic teller machine)
银行 bank 自动扶梯 escalator
航空保险柜台 aviation insurance counter
电梯 elevator 商店 shop
免税店 duty-free shop 安检通道 security channel
出口处 exit 入口处 entry/ entrance
国际出发 international departure
国内出发 domestic departure
国际到达 international arrival
国内到达 domestic arrival
行李提取处 luggage claim/ baggage claim
巴士车站 Bus station 停车场 parking lot
的士等待处 Taxi pick-up point 楼上 upstairs
楼下 downstairs
右边 right 左边 left
前方 front 后方 back

Ø 关于航班的询问
2．例句
请问东航（MU）5173航班什么时候起飞？
Excuse me. When will the flight MU 5173(five one seven three) take off?
大约在十点三十五分起飞。
It will take off at around twenty-five to eleven a.m.
替换词：到达 arrive
3．例句
请问国航CA1511航班为什么还没到？是延误了吗？
Excuse me, why does the flight CA1511 has not arrived? Is it delayed?
没有延误，提前和超过预计时间15分钟以内都算正常
It is not delayed. Fifteen minutes is formal floating time.
您要接的航班，大约七、八分钟以后落地。
Your waiting flight will arrive in about seven minutes.
是的。很抱歉，因为天气造成航班延误。
Yes, we’re so sorry. Your flight has been delayed due to bad weather.
替换词：
机械故障原因延误 mechanical trouble
机组原因延误 flight crew trouble
航路管制原因延误 air traffic control trouble
始发站原因延误 origin stop trouble
正在了解延误原因 we’re trying to find the reason (for delay)

Ø 关于购票的询问
4．例句 请问机场可以买到机票吗？
Excuse me; can I get the ticket in the airport?
可以。机场售票处在二层出发大厅的进门左侧。
Yes. The ticket counter is on the second floor, just turn left when you enter the departure hall.

Ø 关于行李的询问
5．例句
国内航班对行李有什么限制性要求吗？
Is there any request to the luggage for domestic flights?
有的。根据中国民用航空安保条例的规定，易燃易爆、腐蚀、放射等违禁物品，都不能携带和交运。如果您还需要了解更多的内容，请跟我来。
Yes。According to the Chinese Aviation Security Ordinance, goods inflammable, explosive, corrosive, radioactivity can not be taken or shipped. If you want to learn more about it, please follow me.
有的。重量有限制。
Yes, there is weight restriction.
有的。超大行李箱需要交运，交运的行李应该包装完好。超过规定的重量，办票柜台会告诉您交纳逾重行李费用的手续。
Yes. The oversize luggage should be shipped and be well packed. If the luggage is over weight, the ticket counter will tell you how to pay the fee for it.

Ø 关于办理安全检查手续
About going though the security check
6．例句
请问，办理安检手续有什么要求吗？
Is there any request to go though the security formality?
是的。需要准备好机票和本人身份证明。
Yes. You have to prepare the ticket and your identification.
过安检门时，要把行李和大衣放入行李框内，手机、钥匙、香烟等物品要放入托盘。打火机等火种，不得带进隔离区。
When you pass the security channel, you should put your luggage and the coat into the luggage basket. Cell phones, keys and cigarette should be put into the pallet. Lighter and other kindling should not be taken into the isolated area.

Ø 其它意外情况
Ø Other conditions.
7．例句 机场可以办理临时登机证明吗？
Can I get the provisional boarding pass in the airport?
可以。请随我到警务室来。
Yes. Please follow me. I’ll show you the security room.
8．例句
我身体不太舒服，请问这里有医生和药店吗？
Excuse me, I feel not so good. Is there any doctor or medicine shop?
我们有值班医生，请稍后，我这就给您联系。
We have the doctor on duty. Please wait a second; I’m calling him right now.
9．例句
我要到市内去，有地铁吗？
I want go to down town. Is there any subways?
很抱歉，暂时没有地铁，但是您可以选择公交车和出租车两种交通工具。
I’m sorry. Currently here is no subway. But you can choose the bus or the taxi.
替换词：九江 景德镇 庐山 井冈山
10．例句
手推车在哪里取？
Trolley where?
请跟我来/我帮你去取。
Please come with me/I help you to take。
11．例句
大巴候车室在哪？
Bus waiting?
在一楼，从这乘电梯下去，就能看到。
On the first floor, from the elevators, can see.
在这，请跟我来。
In this, please come with me.