酒店英语打印版.doc

岗位酒店英语

1.总台：预订房间

A：Room Reservations．Good afternoon．
B：I'd like to book a double room for Tuesday next week．
A：That's fine， sir． A double room for Tuesday， September 12th， with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
B：I think I'll take the one with a front view then．
A： How long will you be staying？
B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday．
B： Good． That's all settled then． Good-bye．
A： Good-bye．

Key words
• Reservation [rezə'veiʃən] 预订
• I‘d like to book …我想订…
• Single room单人房['siŋgl; 'siŋgəl]
• double room双人房['dʌbl; 'dʌbəl]
• View [vju:] 景观
• Front view前景观/朝阳
• Rear [riə] view后景观/朝阴
• price difference 价格差别
• per night 每晚
• stay [stei] 住/逗留
• We’d look forward to seeing you.期盼您的光临。
• That‘s all settled ['setl; 'setəl]都解决/搞定了。

2. 前台At the Receptionist

入住

• A：Good morning, sir. Can I help you？
• B：Good morning！I have a reservation for a single room with a bath here.
• A： May I have your name, sir, please？
• B：Bradley, John Bradley.
• A：Just a moment, sir. Yes, we do have a reservation for you, Mr. Bradley. Would you please fill out this form. I’ll prepare your key card.
• B：Yes. Can I borrow your pen for a minute, please？
• A：Sure. Here you are.
• B：What should I fill in under ROOM NUMBER？
• A： You can just skip that. I'll put in the room number for you later on.
• B：（After he has completed the form） Here you are. I think I've filled in everything correctly.
• A： Let me see…name, address, nationality, forwarding address, passport number, place of issue, signature and date of departure. Oh, here, sir. You forgot to put in the date of your departure. Here let me fill it in for you. You are leaving on…？
• B：October 24.
• A：Now everything's in order. And here is your key, Mr. Bradley. Your room number is 1420. It is on the14th floor and the daily rate is＄90. Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. You also need to show it when you collect your key from the Information Desk.
At the Receptionist3
• B： OK. I'll take good care of it.
• A： And now if you are ready, Mr. Bradley, I'll call the bell-boy and he'll take you to your room.
• B： Yes, I'm ready. Thank you.
• A：I hope you enjoy your stay with us.
• B：I'll try.

Key phrases
• I have a reservation for我订了一间……
• Just a moment, sir先生，请稍候
• Would you please fill out this form请您填一下这份表格。
• prepare your key card准备你的房卡
• You can just skip that你可以跳过去（你可以不填）
• Address  地址[ə'dres]
• Nationality  [.næʃə‘næliti] 国籍
• forwarding address 转送地址
• place of issue [‘iʃju] 发出地点
• Signature [‘signitʃə] 签名
• date of departure. [di‘pɑ:tʃə] 出发日期
• Now everything‘s in order所有事情都安排好了
• rules and regulations  [.regju‘leiʃən] 规章制度
• sign for your meals and drinks签名用餐和喝饮料
• sign [sain]
• collect your key  
• collect [‘kɔlekt] 拿钥匙

延长订房

A：Good morning！Can I help you？

B：Good morning！ I'm Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days.

A： I'll take a look at the hotel's booking situation. Yes, sir,I'm glad that we'll be able to accept your extension request.But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.You see,we have already let your room to another gentleman.Is that acceptable to you？

B： Yes, that's no problem at all.

A： Let me see… room 1111 Will be vacant. How about room 1111？

B：That is fine.

A：When would you like to move tomorrow？

B： I don't know.

A：The new occupant will be checking in a little after twelve.

B： That means I have to move out before 12. Let me see. I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So I'm going to have to do it before I go to the negotiation.Well,I think I will move at 9o'clock.

A： Good.I will send a bellboy to your room and help you with your luggage at 9 o'clock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.

B：I will.Thank you very much.

A：Goodbye.

• Key words
• Negotiation [nɪɡəʊʃiˈeɪʃn] 谈判
• progress [prəʊɡres] 进展
• Expect  [ɪkspekt] 预料，预计
• necessary [nesəsəri] 需要的
• extend  [ɪkstend] 延长
• extension [ɪkstenʃn 延长
• Let 出让
• vacant  [veɪkənt] 空缺的
• Key words
• move 移动，搬动
• occupant [ɒkjəpənt]居住者
• move out 搬出
• My business negotiation has progressed much more slowly than I had expected. 我的生意谈判进展比我预料的要慢很多。
• This makes it necessary for me to stay on here for another day.
我需要在这里住多一天。
• I wonder if it is possible for me to 我想知道我是否可以……
• I'll take a look at the hotel's booking situation. 我看看酒店的订房情况
• I'm afraid that it will be necessary for us to ask you to 恐怕我要请您……
• we have already let your room to another gentleman 我们已经将你的房间定给了另一位先生。