中文版品质控制标准-Quality-Control-Standard(Ver7)-(1).doc

_For SupplierQuality Control StandardEstablished on Apr. 2007Jan 2009 Rev.7Toko, Inc.Coil Material Design SectionPurchasing SectionIndex索引1. Standard 标准 1.1 Purpose 目的1.2 Scope 范围1.3 Glossary 术语2. Basic idea related to quality assurances. 涉及到品质确认的基本观点 2.1Here is our basic policy toward quality assurance. 这是我们的基本政策倾向于品质保证 2.2 Purchased parts quality assurance by us. 采购的部品需向我们保证品质 2.3 Quality assurance to the supplied parts by supplier. 供应商保证提供产品的质量3. Requirements concerned to quality assurances对品质保证有必须的关注 3.1 Supplied parts quality assurance 产品供应质量保证 3.2 Production control 产品管控 3.3 Control of important characteristics 重要特性管控 3.4 Delivery control 纳期管控 3.5 Change control 更改管控 3.6 Identification and traceability 鉴定和可追溯性 3.7 Corrective action 纠正措施 3.8 Nomination of quality assurance representative 任命品质保证负责人4. Audit by TOKO TOKO审核5.Additional 附件1. Standard标准1.1 Purpose 目的This Quality Standard is to determine quality control standard towards assurance of specifications requested by TOKO against key 这是TOKO公司为了品质控制而要求供应商提供的品质保证说明书来确保TOKO购买的关键产品能用于TOKOparts (hereinafter referred to as supplied products) used in TOKOs manufacturing line purchased by TOKO Co., Ltd (hereinafter 的生产线。referred to as us or we or our) from supplier.For us, it is considered as purchased parts, but for supplier it will be called as supplied products. 对于我们来说认为是购买产品，但是对于供应商来说是叫提供产品1.2 Scope 范围This Qualiry Standard is to supplement “General Quality Agreement” and applicable to the parts supplied to us determined as key 这个品质标准是用于补充一般品质协议和应用于一些重要产品对于我公司的制造parts that our company necessary for manufacturing.1.3 Glossary术语The terms used in this Quality Standard defines as follow. 这个术语应用于如下品质标准定义(1) Required specification by us 我们需要的说明书Documents issued by us to the suppliers such as drawings, specifications, standards, every document related to these 我们发行文件给供应商如：图档、规格、说明、标准等，任何文件都涉及于此。documents.Drawings and specifications prepared by the supplier and approved by us. 图档和说明书由供应商提供，我们审核。Others such as document agreed by both parties. 其他文件由双方协商。(2) Important characteristics重要特征The characteristics among those characteristics deemed to when excessive unevenness occurred, it will have impact to the products 这些特征包含如下:当太多争执发生，由可能影响到产品特征、功能、安全、应用的规章制度，安装、外观的质characteristics, functions, safety, compliance issue to rules and regulations, quality to the fitting, appearance and next process, and, 量及下道工序和认为有必要贯彻于一些特殊的控制方法要详细列入指导书或者这些特征将会影响到设计工序和deemed to have necessity of implementing special control measure as specified in our specifications, or the characteristics that will 产品的结构。effect the design process and structural of purchased parts at the supplier.(3) General parts,key parts, and specified parts 一般部件，关键部件和特殊部件 general parts: Parts that does control based on ISO9001 in general electronic equipment etc. 一般部件：部件控制应该基于ISO9001中一般电子设备等。 key parts: TS16949 object parts, in-vehicle electrical equipment parts, and customer specification parts. 关键部件：以TS16949为对象审核部件，车辆电子设备和客户特别区分的部件 Specified parts: Parts that CFT(Cross Functional Team) specifies of key parts. 特殊部件：部件要过功能团队因此而列入的关键部件2. Basic idea related to quality assurances.涉及到品质确认的基本观点2.1 Here is our basic policy toward quality assurance. 这里是我们的基本政策倾向于质量保证Achieve built-in quality with our utmost, fulfill our goal of complete customer satisfaction by continual improvement.Fulfill our commitments to customers, while complying with the law and regulations as well as performance standards of the market and organizations concerned. 尽我们的最大努力去获取内定的品质目标，通过不断的进步来达到令客户满意的目的，向我们的客户履行义务，遵守法治法规并履行市场标准和关注客户群体。(1) Practice “Quality First” principle to each manufacturing location.落实“质量第一”的原则到每一个生产场所Practice “Quality Focus” principle to all the processes.落实“关注品质”的原则到所有的制程For this principle, develop and practice effectively our continuation and development origin and management method towards the 为了这个原则，有效的推广和实践并延续和发展管理方法朝着“质量”“纳期”“成本”这些观念。ideas of “Quality” “Delivery” “Cost”.(2)Enforcement quality assurance.执行品质保证Stand in a customer point of views, develop and enforce quality assurance through the 4 functions of “Improvement of customer 站在客户的角度，发展和推动品质保证通过4种功能“提高客户满意度”“成就必要的实质问题”“可靠性管理”satisfactions” “Achievement of required matter” “Reliability management” and “Quality information management”. “质量信息管理” (3)Implementation of quality system.执行品质系统We are targeting zero-defect to our products.我们的目标是0缺陷To achieve this, there are needs to improve quality of works involved from product development to manufacturing, sales and 为了获取这个目标，需要提高品质工作中涉及到的生产制造、销售、服务和介绍连续的品质改善通过用测量、services, and introduce continuing improvement through constructing and practicing quality system with measurement, analysis and 分析、改善措施来构建和实践品质系统。improvement actions.2.2 Purchased parts quality assurance by us.让我们确保购买产品的质量We are going to give quality assurance to our customer for our product.我们将会给产品品质保证给我们的客户As for supplied parts, the precondition is to purchase from the supplier that can give zero-defect, and take the basic thought so called 就产品供应来说，前提是从供应商处购买产品，他们能有零缺陷的基本想法也叫作相互信任、自重自爱和系统化mutual trust and independence respect and systemize the quality assurances as follows. 品质保证 如下所示：Basic Business ContractGeneral Quality AgreementQuality Control Standard for Supplier TOKO Group Green Procurement GuidelineMemorandum Regarding Environmental Conservation 基本的贸易合同 一般品质协议 给供应商提供品质控制标准 东光集团绿色购买方针 关于环境保证的备忘录(1) We need to clarify the requirements of the supplied parts. 我们需要申明一些必要的提供。(2) Towards these requirements, we need to carry out confirmation through out evaluation and approval method that the supplier is 为了这些必要的提供，我们必须去执行和验证通过评估和审核的方法，就是供应商能够有优质的品质保证always having adequate quality assurance, base on necessity, requests for improvement. 基于这些必须的，改善的要求。2.3 Quality assurance to the supplied parts by supplier.供应商提供的品质保证The supplier is to supply zero-defect product that is to say, means product that meet all our requirements.供应商提供零缺陷产品也就是意味着产品符合我们所有的需求，因为这样，我们希望供应商By this, we hope that the supplier to establish the quality assurance system as the following items and maintain it. 去建立如下的品质系统并维持它。 (1) Clarify the company policy about quality assurance and independent assurance plan. 申明公司政策关于品质保证和独立地品质计划。a) Quality assurance for new purchased part: Establish system in order to have quality that satisfy all our required specifications 品质保证为新购品：建立系统是为了有一个好的质量保证来满足我们的规格需求并通过每一个产品发展、through each stage of product development, design and production preliminary stages. 和产品的初期研发阶段。b) Production management: Establish mechanism that ready to supply product from stable production process at mass production 产品管理确定机制是为了有一个稳定的生产流程在量产阶段。stage. (2) Establish and manage the organization which can be carrying out the quality assurance system. 建立和管理组织去执行这些品质保证。 (3) Manage the quality information required by us and submit it in timely manner. 管理这些品质信息并能够及时地向我们提供。 (4) Correspond to the trouble occurred to the supplied product, clarify the corrective action and plan thorough prevention of the 积极对应不良发生，提供改善措施和预防不良再发生。reoccurrence. (5) The supplier shall maintain a certified quality management system according to ISO 9001:2000 as a minimum requirement and the 供应商应该维持这种品质管理系统去通过ISO 9001 2000作为最低要求，并为了能达ISO/TS 16949 2002 supplier ultimately develops its quality management towards to ISO/TS 16949:2002. 从根本上去推动品质管理3. Requirements concerned to quality assurances对品质保证有必需的关注Supplier is to establish quality system concerned to “Supplied Part Quality Assurance” at each stage of product design and pre-launch 供应商建立品质系统关注“提供产品的品质保证”在产品设计、试产的每一个阶段，能够满足我们的所有需求并stage in order to provide quality that satisfy all our requirements, and manage it base on this system.利用这个系统去管理品质。除此之外，建立品质系统是为了那些被我们所制订的部品和材料如:“产品供应品质保In addition, establish quality system for the appointed parts and materials by us and including the followings as “Supplied Part Quality 证”基于这个系统去管理它。Assurance” and manage it base on this system.3.1 Supplied parts quality assurance 产品供应品质保证(1) Applicable supplied parts可应用的产品供应Applicable for newly-designed supplied part and new order supplied part.应用于新设计的产品供应和新秩序的产品供应(2) Overall activities全面行动Notification of quality assurance representative有代表性的通告质量保证The supplier shall nominate a quality assurance representative. 供应商应该有代表性的通告质量保证The quality assurance representative for the supplier, to take the responsibility and authority 供应商有代表性的质量保证应该采取负责任和有权信的行动去符合产品供应pertaining to the supplied part quality assurance and as general rules he/she must be a 品质保证，和按照一般法规有一个代表人物他必须是总经理或者是相等职位person with rank of general manager or equivalent. (Quality assurance representative)（品质保证代表）Quality assurance system chart品质保证系统框架图Prepare the systematic policy for quality assurance process for each stage from design, manufacturing, until delivery and each responsible sections. 准备关于品质保证流程的系统政策，从开发设计到、制造、交货到每一个责任部门。Process review流程评定The quality assurance representative is to make the necessary measures such as evaluating 这个品质保证代表要实行一些必要的措施：评估成绩的情况在每一个变化的achievement conditions at the time of shift of each stage, clarify the problems and justify the 过程中，澄清一些问题和调节每一个阶段的动作。each stages movement.Non-conformity part record 不一致产品的记录Take record concretely about the non-conformity of quality which is caused by design or 详细记录在设计、试产过程中因设计、流程方法而引起的不一致产品，保存process method when go through design/ pre-launch and production preparation activity, and 和利用他防止他再发生。keep it and utilize it for reoccurrence prevention.In addition, it is desirable that take co-operation with our part technical section for proceeding the implementation. 除此之外，最好是与我们的部分技术部门合作去推动执行。 (3) Design/ pre-launch stage 设计和试产阶段Quality assurance activities at design/ pre-launch stage. 品质保证行动在设计和试产阶段Descriptions 描述Content 内容Concrete example 具体案例Prior examination of the non-conformity预先检查不一致Examine the method of prediction of actualization 检查预报实现的方法和潜在不一致的因素以and potential non-conformity factor and its exclusion 及排除它，method.Review of previous non-conformity records. 回复以前不一致的记录Check previous trouble record.核查以前的问题记录Evaluation based on 评估建立在试验基础上experimentConfirm that it satisfy the required specifications. 确定它符合必需的规格。Measurement测量 可靠性测试Reliability test(4) Production preparation stage预备生产阶段Quality assurance activities at production preparation stage品质保证行动在预备生产阶段Subject 项目Content内容Concrete example 具体案例Setting up target设定目标Set up quality target 设定品质目标Process NG制程NG 供应NGSupply NGMethod of quality 品质保证方法assuranceMethod of quality assurance based on required condition and quality target.品质保证方法基于必需的条件和品质目标Process Control Chart 流程管制图Prior examination of the non-conformity不一致前的预先检查Prediction of non-conformity factor and its 预估不一致因素和纠正方法corrective action method.回顾以前的不一致记录Review of previous non-conformity records.Check previous trouble record检查以前的问题记录Evaluation test评估测试Supplied parts manufactured using prepared 用于预产流程的部品要满足必须的条件production process satisfy the required conditionMeasurement测量法 可靠性测试Reliability TestPreparation of standard documents 标准文件的预备Standard documents needed in ensuring continuing quality even at mass production stage 标准文件确保持续的品质在量产阶段Standard Operation Procedure 标准操作程序Process Control Chart 流程管制图Inspection Standard 检验标准Education/Training and Process Capability 教育/训练 制程能力Provide education and training to the worker 提供教育或训练给员工Implement production trial and process 贯彻教育考核和制程能力教育 确保符合 capability study, and confirm that meet product 生产质量目标 quality targetStandard Operation ProcedureProcess Control ChartProcess Capability Chart标准操作程序制程管制图制程能力图(5) Approval materials and sample for us让我们承认材质和样品The supplier is to provide the following approval materials and sample to our procurement division and part engineering division.供应商要提供如下的材质和样品给我们的调度和工程部去确认Must submit 必须提交Submission based on necessity 满足基本需要Document name文件名Submission period提交日期Applicable product (Content)可应用的产品（内容）Format格式Applicable可应用性Supplied Part Specification or Drawing提供产品规格和图纸During approval 在审核的时候All parts supplied with purchase specification 所有的产品供应与购买规格要发行出来were issued.Specify the important control items into 指定的重要控制项目要写入交货规格delivery specification or drawing和图纸Possible to use supplier format可以使用供应商的表格Measurement data测量资料Molding die 冲模核准approvalAll parts supplied with purchase specification were issued所有的产品供应与购买规格要发行出来Possible to use supplier format可以用供应商的表格Reliability test data 可靠性测试资料During approval在审核的时候All parts supplied with purchase specification were issued所有的产品供应与购买规格要发行出来Appointed test items and contents by us 我们指定测试项目和内容Possible to use supplier format可以使用供应商的表格Cpk data制程能力资料Every lot每批Appointed items or items decided by supplier指定项目或项目由供应商确定Possible to use supplier format可以使用供应商的表格Approval sample样品审核Molding die approval冲模审核Final sample最终样品Limit Sample限度样品During approval在审核的时候When requested by us 我们提出要求Approval Notification (Issued by us) The Approval Notification is issued by us after pass the sample evaluation test 通告审核（我们发行） 我们发行通告审核是在样品评估测试之后During approval在审核的时候All parts supplied with purchase specification were issued所有的购买品的产品供应规格都要发行Our format我们的格式Process control chart制程管制图During approval在审核的时候All parts supplied with purchase specification were issued所有的购买品的产品供应规格都要发行Possible to use supplier format可以使用商的表格Process FMEAFEMA流程During approval在审核的时候All parts supplied with purchase specification were issued所有的购买品的产品供应规格都要发行Format appointed by us我们指定格式Periodical reliability test定期的可靠性测试During approval在审核的时候Periodical reliability test frequency, test items定期的可靠性测试周期 测试项目Possible to use supplier format可以使用供应商的表格Final inspectio