西餐厅英文服务用语.doc

问候语:早上/中午/下午好,*先生,*小姐,*女士。 Good morning/afternoon/evening, sir/madam. 先生/小姐，请问有预定吗? Have you made a reservation, sir/madam? Do you have reservations? 请问您需要一张几人台?/请问一共几个人? How many are there in your party? 请问您喜欢中餐还是西餐? What would you like, Chinese food or Western food? 请问您喜欢点菜还是自助餐?/我们备有自助餐,38元一位。 How would you like your dinner, buffet or a la carte? Weve got buffet and it costs 38 Yuan per person. 请坐！ Please take your seats. 请您稍候，我马上为您安排。 Please wait for a moment. Ill arrange for you at once. 请先看一下菜单。 Here is the menu. 请一直往前走。 Please walk along this road. 请在这里稍候，我为您查询一下。 Please wait here a moment. Ill check for you. 请向左/右边转，您会看到* Please turn left/right and you will see * 我带您过去，请跟我来。 Ill lead you there. Step this way, please. 请乘坐电梯/自动扶梯。 Please take the elevator/escalator. 谢谢光临！欢迎您再次光临！再见！明天见！ Thank you for coming. Welcome come again. See you./Goodbye. See you tomorrow. 1 先生/女士/小姐，早上/中午/下午好。 Good morning/afternoon/evening, sir/madam. 请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶和铁观音。 What kind of teas would you like? We have brown tea, green tea, puer tea, jasmine tea and oolong tea. 先生/小姐，请用茶，毛巾。 Here is your tea/the towel, sir/madam. 我能为您点菜吗？ May I take your order now? 请问，您用餐时需要些什么饮料？ What kind of drink would you like with your meal? 请问现在可以上菜了吗？ May I serve your dishes now? 请问还需要些什么？ What else would you like? / Is there anything else you need? 您的菜上齐了，请慢用！ Enjoy your dinner. 先生/女士，这是您点的酒，请问是现在开吗？ Here is your drink/wine/beer, sir/madam. May I open it for you now? 对不起，打扰了，请原谅！ Excuse me! 我可以撤掉这个盘子吗？ Can I take this dish/plate away? 对不起，请再说一遍。 Im sorry, could you say it again? / Pardon? 对不起，我没听清，请再重复一遍可以吗？ Sorry, I havent got it. Could you say it again? 对不起，让您久等了。 Im sorry to have kept you waiting. 很抱歉，请原谅。 Im sorry. 给您带来不便，请原谅。 Sorry to have troubled you. 请问先生/小姐，可以上果盘了吗？ Excuse me, may I serve the fruit now? 请用水果。 Enjoy the fruit. 先生，这是您的账单。 Here is your bill, sir. 谢谢！希望您吃得满意。 Thank you. I hope you enjoy your dinner. 感谢您的光临，欢迎您下次再来。 Thank you for your coming. Welcome come again. 谢谢，请慢走。欢迎您再次光临！ Thank you. Welcome come again. 对不起，我们不收小费。非常感谢您！ Thanks, but we cant take the tip. Thank you very much. 这是我应该做的。 Its my pleasure! 为您服务我很荣幸！ Its my honor to serve you. (总之，在处理问题时，语气要婉转，亲切。) 自助餐：您喜欢几成熟的鸡蛋？ How would you like the eggs done? 先生/女士，您需要盐还是胡椒（糖）？ What would you like, salt, pepper or sugar, sir/Madam? 先生/女士，您需要奶油还是番茄酱？ What would you like, cream or ketchup sir/Madam? 请问先生，我可以清理桌子吗？ Can I clean the table, sir? 您认为这个汤可口吗？ Do you like this soup? 先生，对不起，没有不加糖/奶的咖啡。 Im sorry, sir. We havent got the coffee without sugar or milk. 请稍候，我将另外给您换一块干净的餐巾。 Please wait for a moment. Ill change another clean towel for you. 点餐： 我们有各式批萨/汉堡/沙律。 Weve got all kinds of pizza/hamburger and salad? 餐前您需要一些开胃酒吗？/开胃小吃吗？ Would you like appetizers before dinner? 圣诞节快乐/新年快乐/新年好！ Merry Christmas/Happy New Year! 祝您生日快乐！ Happy Birthday! 祝您愉快！ Happiness is with you! 然后还有一些专门的词汇cappuccino 卡布其诺（ 咖啡混以或加上煮过的牛奶或奶油的浓咖啡）coffee latte 拿铁咖啡black coffee 黑咖啡white coffee 牛奶咖啡coffee with cream and sugar 加奶加糖的咖啡plain coffee 纯咖啡Blue Mountain 蓝山咖啡mocha 摩卡Viennese coffee 维也纳咖啡 Irish coffee 爱尔兰咖啡decaffeinated coffee 无咖啡因的咖啡Mesdames coffee 贵夫人咖啡espresso coffee 意大利特浓