物业公司经营目标责任书范本.doc

problems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of things, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders cant do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the partys ruling capability, the maintenance and development of the partys advanced nature and purity, and to enhance the ability of party committees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation strengthening the partys governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels . Processing to improve as a guide to the country. What I did is summed up these new things, be promoted. This is a vivid manifestation of the Deng Xiaopings mass. Deng also put people support does not support, agreed not to agree, happy happy, promise not to promise as a starting point and destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committee made on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that created and developed in the long struggle of the partys mass line, is to realize the partys ideological line, the fundamental political and organizational work route, can always maintain flesh-and-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of party building. The requirements of the decision of the partys leading bodies and leading cadres should develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of party物业公司经营目标责任书范本根据xx物业2005年经营业绩考核要求，结合深圳xx物业管理有限公司2005年工作计划，确定xx管理中心2005年度的经营管理责任目标如下：一、经营指标（100）1、营业收入不低于555万元人民币；（30）考核完成数低于指标按比例扣分。2、营业成本不超过495万元人民币；（45）考核完成数超过指标按比例扣分。3、税后利润总额为31.14万元人民币。（10）考核完成数低于指标按比例扣分。4、应收帐款收缴率达98以上；（15）考核完成数低于指标按比例扣分。本项考核的主责部门为财务部。二、管理指标（100）（一）重大事项的管理（考核标准见“附件一”）（扣分项）重大伤亡事故、重大设备机损事故、火灾责任事故为零。每发生一起安全生产责任事故，视事故的严重程度在总分中扣分。本项考核的主责部门为行政与人力资源部。（二）财务管理指标（考核标准见“附件二”）（15）1、遵守财经纪律（10）2、预算管理工作（10）3、收款基础规范化工作（10）4、上报财务信息及时性和准确性（15）5、本体维修基金台账（10）6、现金管理（10）7、会所经营管理（20）8、固定资产管理（10）9、收款率与收款及时率（5）本项考核的主责部门为财务部。（三）行政管理指标（考核标准见“附件三”）（10）1、贯彻执行公司的规章制度（25%）2、及时、准确、完整报送各类报告（60%）3、积极完成交办的其它工作（15%）本项考核的主责部门为行政与人力资源部。（四）品牌建设指标（考核标准见“附件四”）（5）1、统一品牌理念，主要是组织品牌理念宣贯（15%）；2、统一品牌形象，重点是公司VI/CI系统的统一贯彻执行，对外宣传中标识的使用等（15%）；3、品牌一体化管理，严格执行品牌活动审批制度（15%）。4、开展节庆联谊活动。完成全年各重大节日的业主/客户联谊活动（30%）；5、协助公司开展有关专业课题的研究（10%）；6、其他重点工作。主要是按时上报企业良好行为记录、新项目信息、完成总部布置的各项临时性工作（15%）。本项考核的主责部门为行政与人力资源部。（五）企业文化建设指标（考核标准见“附件五”）（5）1、配合公司按要求开展创新月、xx物业之星评选、体育月、艺术周活动等企业文化活动（25%）；2、对xx集团、地产控股及xx物业的企业文化理念进行宣贯（10%）；3、配合公司完成内刊约稿（35%）；4、配合公司完成网站建设（20%）；5、协助公司完成其他信息收集工作，执行公司其他相关工作安排（10%）。本项考核的主责部门为行政与人力资源部。（六）人力资源管理指标（考核标准见“附件六”）（10）1、有效开展绩效考核工作（15%）；2、积极参加岗位技能分级并有效推进（10%）；3、积极宣传、参加公司岗位竞聘工作（10%）；4、对公司重要的人力资源管理制度进行有效培训（10%）；5、积极配合公司后备人才培养（10）；6、配合公司各项劳动合同管理（15）；7、加强各类人事资料管理（10）；8、积极做好员工考勤（15）；9、完成公司临时布置的各项人力资源管理工作（5）；本项考核的主责部门为行政与人力资源部。（七）员工培训管理指标（考核标准见“附件七”）（10）1、培训计划（7%）；2、培训开发（15%）；3、培训实施（35%）；4、培训效果（30%）；5、讲师培养（10%）；6、培训创新（3%）。本项考核的主责部门为行政与人力资源部。（八）品质管理指标（考核标准见“附件八”）（45%）A.品质考核指标、考核点的分布和权重（100分制）品质考核指标分为重点工作考核指标和现场考核指标两大类。一、重点工作考核指标的分布和权重(10%)重点工作考核指标包括：1、创优达标（5%）xx通过“市优”考评。2、质量管理标准化体系建设（5%）积极配合公司推进质量管理标准化体系的建设，并按质按量完成各项工作任务。xx按公司的要求建立质量管理标准化体系文件并有效运行。重点工作考核指标必查，由管理部进行评价。二、现场考核指标的分布和权重(90%)现场考核指标分体系、客服、工程、环境、安防5个专业，现场考核点数量依次为50、50、210、80、90，共计480个考核点,包括：1、体系（12.0%）（1）文件的结构和完整性；（2）内部审核与日常检查；（3）管理评审与质量目标实现；（4）质量培训。2、客服（12.0%）（1）客户满意度调查；（2）客户投诉处理；（3）客户管理；（4）社区文化与客户沟通；（5）态度和礼仪。3、工程（38.0%）（1）电梯运行和维修保养；（2）消防系统运行和维修保养；（3）供配电系统运行和维修保养；（4）给排水系统运行和维修保养；（5）暖通系统运行和维修保养；（6）弱电系统运行和维修保养；（7）公共设施管理；（8）装修管理；（9）维修服务；（10）机房管理；（11）其他。4、环境（18.0%）（1）绿化；（2）保洁；（3）消杀；（4）游泳池；三、品质管理指标的评分品质管理指标标准分得分重点工作考核指标标准分得分现场考核指标标准分得分品质考核的主责部门为管理部和安全管理部。三、其他事项1、所有的分值均为权重分，经营指标、管理指标的权重总分均为100分，其中，经营指标占目标责任书总分100分的30，管理指标占70。具体考核按深圳招商物业管理有限公司经营管理目标责任书考核管理办法（暂行）执行；2、本责任书签署生效后不受签署人变动的影响；3、乙方经营管理范围、环境发生变化时，由甲乙双方协商，按变化情况修正责任条款；4、责任书有效期：2009年1月1日至2009年12月31日；5、本“目标责任书”一式二份，甲方和乙方各持一份。甲方：深圳xx物业管理有限公司乙方：xx管理中心签字（章）：签字（章）：日期：2009年4月25日日期：2009年4月25日项目要保证工程质量，由分管副总经理、项目技术负责人和安检部组成的质量安全体系，专人负责施工质量、现场监督和检测及核验记录，并认真做好施工记录和隐蔽工程验收签证记录of third generation Central led collective, banner Deng Xiao-pings theory great flag, insisted liberation thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advance party of construction new of great engineering, founded three a representative important thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: strengthening and improving the partys mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. Through our party and some of the worlds major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out: the biggest political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from the masses. He said: our reform and construction, only the understanding, support and participation of the people, peoples enthusiasm and creativity into full play in order to advance; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. He pointed out that strengthening and improving the partys work style construction, maintaining the partys flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and other people enjoy . Single, everyone seemed to know. But well known does not mean perfect. Some party members and leading cadres, consider contacting their small departments, within a small circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Department within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses