饭店英语unit11.pptx

1饭店饭店 英语英语HotelHotelEnglishEnglish2Unit ElevenFood and Beverage 3Food and Beverage I Discovering LanguageIm sorry.Im sorry.Sound-linking?Sound-linking?4I.Discovering LanguageRead the following,pay attention to the sound-linking:there is for ever for instance far awaythere are more over for example further onyou are go out try it very inspiringhe is tie it do it Read and Explore5Food and Beverage II IntroductionWords ReferenceIntroduction6Word Reference:designation n.名称，称号 refer to 指，所指be composed of 由组成 definition n.定义be grouped into 被分成 nutritious a.有营养的customs n.习惯、习俗 etiquette n.礼节、礼仪appetizer n.开胃品 dessert n.甜点7 Western Food is the general designation given by the Chinese and people of other eastern countries to the food of European and American countries.The West usually refers to the European countries and the large areas of America and Australia which are composed of immigrants from the European countries.The westerners have no clear definition of“Western Food”,but it is that of the easterners.Introduction8 Western food can be grouped into:French food，British food,Italian food,American food and Russian food,ect.The main characteristics are:of outstanding main materials,good-looking,delicious,nutritious and easy-supplied.Different countries have different eating customs.There is vivid description which shows the features of the different cultures of various kinds of the western food,that is:the French are eating while praising the skill of chef;the British are eating with etiquette;the Germany are paying attention to the nutrition;the Italian like to be filled with joy while eating.9 Generally,the lunch or supper of Western food consists of the following:1.appetizer2.soup3.main dish(meat/fish)4.dessert(ice-cream/pudding)5.drink(coffee/tea)(6.fruit),while Chinese food have another look:1.cold dishes2.drinks3.main courses:meat/fried vegetables/fish4.soup5.rice/pastry(6.fruit)10Food and Beverage III Lead-in ActivitiesDo you know?Let me explain it to you11Can you give the answers to them?1.What is the concept of“the west”?2.What is the western food usually grouped into?And what are the main characteristics?3.If you are invited to the home of a Chinese friend,what should you pay attention to?4.What should you know before you go to a western restaurant?Class activityteam work12Food and Beverage IV Topic extensionWords and ExpressionsListen to the following dialogues.13Words and expressions:take your time 慢慢看 Cantonese a.广东的seasoning n.调味品，佐料 specialities n.特色deep fry vt.炸 braise vt.炖、蒸BBQ=barbecue n.烧烤 fillet n.肉片、鱼片Saute a.(法语词)嫩煎的 grouper n.石斑鱼 shrimps n.虾 soy sauce n.酱油pickled a.腌制的 Seaweed n.紫菜phoenix n.凤凰 plain a.一般的，普通的appetizer n.开胃品 whet vt 刺激，增进Cocktail n.鸡尾酒 veal cutlet n.牛肉片medium-rare a.偏生的 well-done a.全熟的grilled prawns 铁扒大虾 Vanilla n.香草dessert n.甜食 prawn n.对虾stale a.不新鲜的 its on the house:免费14Dialogue IDialogue I W:W:Good Good eveningevening，sir.sir.Nice Nice to to see see you.you.Have Have you you got got a a reservation?reservation?G:G:Yes.Six under Mr.Morris.Yes.Six under Mr.Morris.W:W:Oh,Oh,Mr.Mr.Morris.Morris.This This way way please.please.Here Here is is your your table.table.Is Is this this all rightall right？G:G:Thank you.Its very nice.Thank you.Its very nice.W:W:My pleasure.Here is the menu.Please take your time.My pleasure.Here is the menu.Please take your time.IV Topic ExtensionAt a Chinese RestaurantAt a Chinese Restaurant W-Waiter G-Guestpair work15W:W:(After a while)May I take your order,please?(After a while)May I take your order,please?G:G:Sorry,Sorry,Ive Ive not not made made up up my my mind.mind.Could Could you you give give us us some some advice on your menu?advice on your menu?W:W:No No problem.problem.We We serve serve Beijing Beijing food,food,Sichuan Sichuan food food and and Cantonese Cantonese food.food.Beijing Beijing food food is is salty salty and and spicy spicy while while Sichuan Sichuan food food stresses stresses the the use use of of seasonings seasonings and and red red peppers.peppers.So So its its famous famous for for its its rich rich and and hot hot flavor.flavor.The The famous famous specialities specialities of of these these two two are are roast roast Beijing Beijing duck duck and Mutton hot pot.and Mutton hot pot.IV Topic Extension16G:G:I see.How about Cantonese food?I see.How about Cantonese food?W:W:Well,Well,The The Cantonese Cantonese food food is is lighter lighter with with some some seafood.seafood.It It uses uses a a great great variety variety of of materials materials and and emphasizes emphasizes frying,frying,deepfrying,deepfrying,roasting roasting and and braising.braising.The The typical typical dishes dishes are are crispy crispy BBQ BBQ suckling suckling pigpig，sweet-sour sweet-sour pork pork fillet fillet with with chili,chili,sauted sauted sliced sliced beef beef with with oyster oyster sauce,sauce,Sliced Sliced grouper grouper with with cream sauce and so on.cream sauce and so on.G:G:Sounds Sounds delicious.delicious.(asks(asks the the advice advice of of others)others)I I think think well well have have roast roast suckling suckling pig,pig,boiled boiled fish fish balls,balls,sweet-sour sweet-sour pork pork fillet fillet with with chili chili and and steamed Shrimps with Cheese.steamed Shrimps with Cheese.IV Topic Extension17W:W:Ok.I got it.Do you need cold dishes?Ok.I got it.Do you need cold dishes?G:G:I I wonder wonder why why a a Chinese Chinese dinner dinner always always starts starts with with cold cold dishes dishes instead instead of hot coursesof hot courses.W:W:Its Its a a custom custom in in our our country country as as they they have have been been prepared prepared beforehand beforehand but but hot hot courses courses usually usually wont wont be be prepared prepared until until the the dinner dinner starts.starts.We We usually usually regard regard the the dinner dinner as as an an occasion occasion for for a a friendly friendly chat.chat.At At the the beginning beginning of of the the dinner,dinner,friends friends usually usually talk talk more more and and eat eat less.less.If If hot hot courses courses are are served,served,they they get cold.get cold.IV Topic Extension18G:G:I I know.know.Let Let me me see,see,eh.we eh.we have have braised braised duck duck with with soy soy saucesauce，spiced beef and pickled vegetables.I think its enough.spiced beef and pickled vegetables.I think its enough.W:W:How How about about soup?soup?We We have have asparagus asparagus soupsoup，fresh fresh mushroom mushroom and and shrimp shrimp ball ball soup,soup,seaweed seaweed and and egg egg soup soup and dragon-tiger-phoenix soup,ect.and dragon-tiger-phoenix soup,ect.G:G:What?What?Dragon-tiger-phoenix Dragon-tiger-phoenix soup?soup?Interesting Interesting name.name.What What is is it?it?W:W:It It is is made made from from the the meats meats of of snake,snake,cat cat and and chicken.chicken.Its Its very tasty.very tasty.IV Topic Extension19G:G:Sounds terrific and well have a try.Sounds terrific and well have a try.W:W:Anything to drink?Anything to drink?G:G:Five beers and an orange juice for the lady.Five beers and an orange juice for the lady.W:W:According According to to the the Chinese Chinese custom,custom,we we serve serve food food first first and then the soup,but Ill bring you the soup first if you like.and then the soup,but Ill bring you the soup first if you like.G:G:Youre so considerate.But we will do as Romans do.Youre so considerate.But we will do as Romans do.W:W:Great.Great.Your Your order order is:is:braised braised duck duck with with soy soy saucesauce，spiced spiced beef beef and and pickled pickled vegetablesvegetables，roast roast suckling suckling pig,pig,boiled boiled fish fish ballsballs，sweet-sour sweet-sour pork pork fillet fillet with with chilichili，and and steamed steamed shrimps shrimps with with cheese,cheese,dragon-tiger-dragon-tiger-phoenix phoenix soup,soup,five beers and an orange juice.five beers and an orange juice.20G:G:Thats it.Thats it.W:W:Your Your dishes dishes will will be be prepared prepared in in five five minutes.minutes.Call Call me at any time if you need help.me at any time if you need help.G:G:I I know.know.Thank Thank you you for for your your introduction introduction and and recommendationrecommendation.21pickled vegetables 泡菜boiled fish balls 煲仔鱼丸spiced beef 酱牛肉crispy BBQ suckling pig 脆皮乳猪 sweet-sour pork fillet with chili 糖醋古老肉 saute sliced beef with oyster sauce 蚝油牛肉 sliced grouper with cream sauce 奶油石斑鱼 steamed Shrimps with Cheese 乳酪蒸虾仁 braised duck with soy sauce 酱鸭seaweed and egg soup 紫菜蛋花汤dragon-tiger-phoenix soup 龙虎斗fresh mushroom and shrimp ball soup 鲜菇虾丸汤asparagus soup 奶味芦笋汤Dishes for reference:Dishes for reference:22Dialogue II Dialogue II IV Topic ExtensionAt Western RestaurantAt Western Restaurant C:C:Hey,Amy,I hear you get a reward for your invention.Hey,Amy,I hear you get a reward for your invention.Congratulations!Congratulations!A:A:Oh,thank you.Chen.Id like to take you out to dinner to celebrate,how Oh,thank you.Chen.Id like to take you out to dinner to celebrate,how about it?about it?C:C:Really?Thats great.Really?Thats great.A:A:On my birthday last year you made me the best Chinese dinner Ive ever On my birthday last year you made me the best Chinese dinner Ive ever had.This time Ill take you to have some American food,Ok?had.This time Ill take you to have some American food,Ok?W-Waitress A-Amy C-Chen23IV Topic ExtensionC:C:But But not not too too expensive.expensive.An An expensive expensive place place would would make make me me uncomfortable.uncomfortable.A:A:Ok.Ok.Well Well go go to to a a nice nice little little place place I I know know where where you you can can get get some some plain,old-fashioned American cooking.plain,old-fashioned American cooking.C:C:Great!Great!This This is is my my first first time time to to have have western western food.food.Im Im too too excited.excited.(An(An hour hour later,later,they they sit sit at at the the table table in in a a restaurant restaurant and and the the waitress waitress is taking their order.)is taking their order.)WW：What would you like for your starters?What would you like for your starters?A:A:Let me see.Let me see.24IV Topic ExtensionC:C:I know that western food appetizers are served first and I know that western food appetizers are served first and then the soup and main dishes,drink and dessert are then the soup and main dishes,drink and dessert are served last.Am I right?served last.Am I right?A:A:Yes,quite right.Different from Chinese customs,right?Yes,quite right.Different from Chinese customs,right?C:C:Quite different.But what is an appetizer?Quite different.But what is an appetizer?A:A:Appetizers are the food to meet your appetite,like shrimp Appetizers are the food to meet your appetite,like shrimp cocktail,chilled fruit cup,smoked perch,chilled vegetable juice cocktail,chilled fruit cup,smoked perch,chilled vegetable juice and so on.Which do you like on the menu?and so on.Which do you like on the menu?C:C:Enhow aboutcrab meat cocktail?Enhow aboutcrab meat cocktail?A:A:(says to the waitress)Well,thats it.(says to the waitress)Well,thats it.W:W:And the main course,sir?And the main course,sir?25A:A:Whats Whats the the special special in in your your restaurant restaurant for for the the main main course?course?W:W:Veal Veal cutlet cutlet vienna.vienna.Its Its been been a a very very popular popular dish dish this this evening evening and and specially specially recommended recommended by by our our chef.chef.Would Would you try it?you try it?C:C:It sounds great.Well take your word.It sounds great.Well take your word.A:A:Well,I like to try new things.Well,I like to try new things.W:W:Excuse Excuse me,me,sir,sir,how how would would you you like like your your veal veal cutlet cutlet done,medium-rare,medium,or well-done?done,medium-rare,medium,or well-done?26A:A:Well-done,Well-done,as as we we have have a a Chinese Chinese friend.friend.And And also also we we have have grilled prawns and ham salad for main course.grilled prawns and ham salad for main course.W:W:Ok.I got it.What kind of dressing on your salad?Ok.I got it.What kind of dressing on your salad?A:A:French.(turns to Chen)I hope youll like it.French.(turns to Chen)I hope youll like it.C:C:Youre so kind.Youre so kind.A:A:Something to drink?Tea,coffee,cokeor anything else?Something to drink?Tea,coffee,cokeor anything else?C:C:Envanilla Envanilla milk milk shake,please.shake,please.Thats Thats my my favorite.favorite.How How about you?about you?A:A:Iced Iced Tea,please.Tea,please.(Turns(Turns to to the the waiter)waiter)Could Could you you repeat repeat our our order?order?W:W:Certainly.Certainly.Crab Crab meat meat cocktail,cocktail,veal veal cutlet cutlet vienna,vienna,grilled grilled and and ham ham salad salad for for main main course,course,vanilla vanilla milk milk shake shake and and an an iced iced tea tea for for drink.drink.27W:W:Anything to follow?Anything to follow?A:A:Oh,no.Ill order that later.Oh,no.Ill order that later.W:W:Ok,sir.Coming right up.Ok,sir.Coming right up.(Two friends are talking while eating.They nearly finish)W:W:Your drinks,please.Could I serve you anything else?Your drinks,please.Could I serve you anything else?A:A:Chen,shall we take a piece of American apple pie?Chen,shall we take a piece of American apple pie?C:C:ButIm really full.ButIm really full.A:A:You You want want an an American American dinner,dinner,and and theres theres nothing nothing more more American than apple pie.American than apple pie.C:C:Ok,Ok.Ok,Ok.28 (The waitress brings their desserts and their bill.)W:W:Is everything good,sir?Is everything good,sir?A:A:Pretty good.Can I have my bill?Pretty good.Can I have my bill?W:W:Sure.Here is your bill.(Amy pays his bill)Sure.Here is your bill.(Amy pays his bill)W:W:Thank you so much.Please come again.Thank you so much.Please come again.C:C:Thanks for your good dinner,Amy.It sure tasted good to me.Thanks for your good dinner,Amy.It sure tasted good to me.A:A:Just a plain,ordinary American dinner.Glad you enjoyed it.Just a plain,ordinary American dinner.Glad you enjoyed it.29shrimp cocktail鲜虾开胃品 chilled fruit cup什锦冰水果smoked perch烟熏鲈鱼 chilled vegetable juice冰镇蔬菜汁grilled prawns铁扒大虾 ham salad火腿沙拉vanilla milk shake香草奶昔 iced tea 冰红茶 Food and beverage for reference:Food and beverage for reference:30Dialogue III Dialogue III IV Topic ExtensionComplaints Complaints B-Brown W-waitress H-head waiter Mr.Brown and his friend are having lunch in the restaurant.They feel one of the dishes is not fresh.B:B:Waitress!Waitress!W:W:Yes,sir.Is there anything wrong?Yes,sir.Is there anything wrong?B:B:Look at the prawn,its not fresh.Look at the prawn,its not fresh.W:W:Oh,Oh,Im Im awfully awfully sorry.sorry.Such Such things things seldom seldom happen happen in in our our restaurant,restaurant,because because we we have have fresh fresh prawns prawns from from the the market market every day.every day.B:B:What do you mean?Yo