管理体系手册-英文版.doc

XXXXXX有限公司
XXXXXX科技有限公司
XXXXXX技术有限公司
QEO Management Manual
（Basis of ISO9001:2008/ISO14001:2004/OHSAS18001:2007)
Document No。: HM—QEOM—2015
Version： D/0
Compile : Distribute No :
Review ： Control state ：
Approve : Effect date ： 2015 。01. 10
XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
Catalog
Ver. D/0
HM-QEOM—2015
Page 1/1
Chapter
Title
Pages

Revision
1 page
01
Release notice
1 page
02
Representative Appointment
1 page
03
QEO Policy and objective
1 page
04
Enterprise profile
1 page
05
QEO Organization Chart
1 page
06
Process of production
1 page
1
Scope and purpose
1 page
2
Standard Quoted
1 page
3
Terms and definitions
2 pages
4
QEO management system
3 pages
5
Management responsibility
7 pages
6
Resource management
2 pages
7
Product realization＆Environment/Safety operational control
6 pages
8
Measurement, analysis and improvement
6 pages
Att 1
List of documented procedure
1 page
Att 2
QEO system standards and responsibility assignment chart
1 page
Att 3
重要环境因素清单

Att 4
重大危险源清单

Att 5
法律、法规和其他要求清单

Att 6
环境、职业健康安全目标、指标和管理方案一览表

Att 7
公司部门质量、环境、安全目标分解表

XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
Revision
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Each department: After receiving the modification and revision of the document, the holding department shall immediately replace the old one, and return it to administration.
No
Revise page
Revise No。
Method
Revise date
Mender
Approver
1
Whole
201501
Change version
2015.01。10
XXX

XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
0.1 Release Notice
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This 〈QEO Manual〉 is worked out based on ISO9001：2008， ISO14001:2004, OHSAS18001：2007, also is the programmatic document of QEO system， and is the public commitment for Customer & Social & Staff, and is the basic standard of all the employees’ behavior.
This manual is a controlled document and approved & issued ＆ implemented by General Manager。 And Administrative is responsible for all the management about this manual. Nobody can show this manual to any other person without Management representative's authorization。 This manual should be returned to Administrative if the manual holder leaves company。
The holder should keep the manual carefully, and shall not be damaged， lost, scribbled。
The Dept. manager should summarize all advice and feedback to Administrative timely if any changes; Administrative should review the applicability and validity periodically， if necessary, should revise the manual based on relevant prevision of <Document control procedure>.
Through audit, <QEO Manual > is up to the standard of ISO9001：2008（Quality management system）， ISO14001:2004（Environment management system）, OHSAS18001:2007（Occupational Health and Safety management system）, and meets the actual situation of our company, also meets the requirement of our QEO system。
This manual is issued now， hope all employees comply with it。
General Manager:
2015。1.10
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XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
0。2 Representative Appointment
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To implement the standard of ISO9001：2008, ISO14001：2004， OHSAS18001：2007， and enhance the leadership of the operation of QEO system， so company decides to appoint XXX to be the Management representative.
Responsibility of Management representative：
1. ensure that processes needed for the quality management system are established， implemented.
2. organize & coordinate ＆ judge all the important items on behalf of top management。
3。 report to top management on the performance of the quality management system and any need for improvement and solve any other problem。
4. publicize and carry out relevant laws,rules,regulations,standards。 Ensure the promotion of awareness of meeting customer requirements and social commitment
5。 liaise with external parties on matters relating to the quality management system
Appoint XXX to be employee representative.
Responsibility of employee representative
1。be responsible to all employees, and reflect the views and status of OHSAS’s operation to management representative or general manager。
2. acquire the OHSAS's satisfaction of employee and relevant party， communicate and advise timely。
General Manager:
2015.1.10
XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
0.3 QEO Policy and objective
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1.1 Policy：
Quality first and treat the customer as supremacy； Full participation and continuous improvement。
Safety first and precaution crucial; Law—abiding and anti—consumption.
What’s said above is that providing the best quality to customers efficiently/fast/timely， though continuous improvement＆anti-consumption＆law—abiding.
1.2 Objective：
A：Customer satisfaction ≥85％
B:Scarp rate ≤1％
C：Reduce the consumption of resource
D：The noise and waste water will meet the standard
E:Prevent and reduce the impact of environment by civilized services and beautify environment, so that meet the requirement of standard
F：Safety first and precaution crucial, improve OHS’s conditions and eliminate or reduce the OHS’s risk of staff & relevant party。 Completely eradicate any fire—accident or major accident， the rate should be ≤0.2％
G:Observe the laws/regulations/other requirements of nation or local
Also, we are looking forward to strengthening cooperation about environment＆safety with our suppliers and customers.
This policy is applicable to entire company and other designated agents.
Promise：
We should satisfy customers’ requirement by high—quality goods and best service。 All employees should understand the policy and objective and requirement， and strengthen the consciousness of quality and environment safety， should strictly implement relevant regulations so that ensure the quality of goods and service.
General Manager
2015.1.10
XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
0。4 Enterprise profile
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XXXXXX有限公司、XXXXXX科技有限公司、XXXXXX技术有限公司 are located in the center of JIANGSU，ZHEJIANG,SHANGHAI， the north shore of Hangzhou Bay sea—crossing Bridge, relying on the 1—hour economic circle, and nearby SHANGHAI,HANGZHOU，SUZHOU，NINGBO and other cities. The transportation is very convenient。
Haiyan Hama Hardware is created in 2002, it covers 5000 M2 and adds 33333 M2 in 2009.The company engages in the production/sale/trade of stamp parts,C type steel,spring nut， C type fastening parts，molds.The address is below: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXX mainly engages in engineer consulting, developing and other services， and the production/sale/trade of industrial bracket， solar energy bracket, steel structure etc。
We have advanced stamp forging equipments, best management system and exquisite process to ensure the stability of product quality。 We have professional design team to design new products to meet customers’ needs. We are at the leading position in the peer and our products are praised by all customers which exported to Europe, Mid East, Southeast Asia and other countries。
Quality， integrity， pioneering and innovative are the purposes of our company, and we adhere the policy of Quality first and treat the customer as supremacy； Full participation and continuous improvement to provide customers with the newer， more accurate and better quality products.
We would like to make friends with people all over the world, let’s create a better future together.
XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
0.5 QEO Organization Chart
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Administration

LAB

QA
Quality
Technical
Production
M-Representative
Vice-Manager
General Manager
Supply&Market

FD

HR

Model
Design
Plan
Purchasing
Sale

Fitting

Headware
STAMP
Warehouse

Assemble

XXXXXX有限公司
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Management Manual
0.6Process of production
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Spring Nut
Mterial Blanking Polish Punch Indent Coining Chamfer Tapping
(Signal/Composite）
Wire Spring（heat)Iron
Ship
Iron
SST
Package Fitting Galvanize Heat
SST

Channel
Saw Weld

Material Shaping Burring Punch Galvanize Package Ship

SST

Fitting

Material Cut Saw Stamp Galvanize Package Ship

Burring
Weld

XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
1．Scope and purpose
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1. Scope
1。1General
a） This manual demonstrates the ability to consistently provide product that meets customer and applicable statutory and regulatory requirements
b) Enhance customer satisfaction and achieve environment and occupational health＆safety through the effective application of the system， including processes for continual improvement of the system and the assurance of conformity to customer
c）Accord with the policy which is declared through the effective implementation and improve the system, and show the conformity to outside.
1。2 QEO Manual is the programmatic document of the management system， it clarifies as follows:
a) the scope of system， including any excisions and the rationality
b)including all the processes and cites that work out the documents required by management system
c）the interaction description among the processes of the QEO management system
1.3Applicable scope
a）Quality system: All the management behavior and process in production
b）Environment system: All the management behavior and process in production located No.388 North Zhenzhong Road,Shendang Haiyan
c) All the management behavior and process in production located No。388 North Zhenzhong Road,Shendang Haiyan
1。4Excision
The products are based on the enterprise standard: Q/YHM01-2013（Q330424J13.1188—2013) and Q/YHM02-2013(Q330424J13。1406-2013), and it doesn’t involve the design and development of new products. But it doesn’t affect the company to provide products to customer, so slash the article of 7。3
XXXXXX有限公司
XXXXXX科技有限公司/XXXXXX技术有限公司
Management Manual
2。Standard Quoted
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ISO9000:2005 《Quality management systems Fundamentals and vocabulary》
ISO9001：2008 《Quality management systems Requirement》
ISO14001:2004 《Environmental management systems Requirements with guidance for use》
ISO14004:2004 《Environmental management systems General guidelines on principles, systems and supporting techniques》
OHSAS18001：2007 《Occupational health and safety management systems Requirements》
ISO19011：2011 《And (or) guidelines for quality and environmental management system auditing》
XXXXXX有限公司
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Management Manual
3。 Terms and definitions
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All the terms and definitions are based on the standard of ISO9001:2008, ISO14001：2004, OHSAS18001：2007.
3.1 QEO management system: Short for Quality, Environment， Occupational health and safety。
3。2 Continual improvement: The organization shall continually improve the suitability， and effectiveness of the environmental management system based on the policy to enhance environmental performance
3。3 Environment: Surroundings in which an organization operates including air, water， land， natural resources, flora, fauna, humans and their interrelations
3.4 Environment aspect： Element of an organization's activities or products or services that interacts or can interact with the environment
3。5 Environment impact: Change to the environment, whether adverse or beneficial， wholly or partially resulting from an organization’s environmental aspects
3。6 Significant environment aspect: The aspect can or maybe result from an important environmental impact
3.7 Objective: Objective set by the organization consistent with the environmental policy/in terms of OH&S performance， that an organization sets itself to achieve， Objective should be quantified wherever practicable.
3。8 Environment performance： performance related to the management of environmental aspects
3。9 Environment policy： intentions and direction of an organization related to environmental performance, it provides the scheme for the establishment of behavior and objective and target.
3.10 Environment target: Come from environment objective, or the detail requirement to achieve the environment objective， it's applicable to whole organization or partly，target should be quantified wherever practicable.
3。11 Interested party: person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity
3。12 Prevention of pollution： reduce or control any type of pollutant, use of processes , practices， materials， products， can include process changes, efficient use of resources, material and energy substitution, recycling.
3。13 Incident: events in which in injury or ill health or fatality occurred， or could have occurred.
3.14 Hazard： source, situation, or act with potential for harm in terms of human injury or ill health， or a combination of these
3.15 Major hazard: the hazard cant be accept or is prohibited after identification
3.16 Nonconformity: can be any deviation from relevant work standards, practices， procedures, legal requirements etc. Directly or indirectly result from in injury， property loss etc.
3.17 Risk: combination of the likelihood of an occurrence of a hazardous event
3。18 Risk assessment: process of evaluating the risk and deciding whether or not the risk is acceptable。
3.19 Safety: eliminate the situation of unacceptable risk
3。20 Ill health: Diseases caused by exposure to occupational hazards by a work activity or work—related situation
3。21 Environment measure： process of measuring the characteristic related to its operation that can have a significant environment impact。
3.22 Environment monitor： process that qualitative check the objective, target and legal requirements when cant be measured the characteristic related to its operation that can have a significant environment impact。
3.23 OHS measurement： process of measuring the characteristic related to the OHS performance that's quanitative
3。24 OHS monitoring: p