五星级酒店前厅管理常用表格.doc

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管理大纲-房务部前厅部常用表格团体客人入住登记表 ROOM NO。 GUEST NAME NATIONALITY PASSPORT NO. 团队用餐通知单日期: 团号：_______________________ 旅行社名称:__________________ 入住日期:___________________ 离店日期:____________________ 用餐地点:___________________ 用餐时间：____________________ 用餐人数：____________成人____________幼童__________________ 司陪人数：__________________________________________________ 领队(司陪)：_______________ 接待员：______________________ 餐厅经手人：________________________________________________ CC:(白联）餐饮部 (红联)团队（蓝联）接待处团体入住登记表团体姓名：领队房号: GROUP NAME：_______________ LEADER ROOM NO:____________ 抵店日期：离店时间： ARRIVE DATE:_______________ DEPARTURE DATE:____________ 早餐时间：午餐时间：晚餐时间： BREAKFAST TIME：___ LUNCH：__________ DINNER TIME：_____ DATE MORNING BAGGAGE DOWN ROOM NO:__________________________________________________ ___________________________________________________ ___________________________________________________ REMARKS：___________________________________________________ ____________________________________________________ ____________________________________________________ PAYMENT: NO。OFPAX NO。OF ROOMS SIGNATURE CASH： ADULT STD HMS CREDIT CARD TEENS SUP—T GRS COMPANY ACCOUNT SUP—K MNS FRAVEL AGENTS ACCOUNT GUIDE DLX PDS EXS GUIDE PAYMENT NO。OF GUIDE ROOM NO. SIGNAURE REMARKS： CC:（白联)礼宾部。(红联)管家部。（黄联)总机.(绿联）前台收银.（蓝联）接待处转房单 ROOM CHANGE SLIP 宾客姓名离开日期 CUEST NAME_________________ DEPT。DATE__________________ 由房号转至房号 FROM ROOM TO ROOM 由房租转至房租 RROM RATE TO RATE 日期时间经手人 DATE_______________ TIME_____________ CLERK'S INITIAL_____ 行李员 BELL BOY__________ 理由 REASON_____________________________________________________ _____________________________________________________________ _____________________________________________________________ ___________ _____________ ______________ ______________ （白联）管家部（红联）前台收银 (黄联)接待处文员（黄联）电话接线生延迟退房通知单至：前台收银处由：接待处兹有房间___________________ 要求推迟退房时间至__________________ (同意免加租）多谢知照！经手人：________ 批准人：________ 日期:________ FO—012 贵宾赠品申请单 NO: 贵宾: A B C 客人姓名:__________________________ 国籍：公司名称及职称:____________________________________________________________________ 到达日期：__________________________ 退房日期：____________________________________ 预期到达时间： _____________________ 预期离店时间：________________________________ 交通安排:__________________________ 保安安排：____________________________________ 用房数量：__________________________ 房号:____________________________________ 生果： A B C 饮品：欢迎饮品酒吧：特级酒吧摆设普通酒吧摆设管家部: 鲜花 A B C 备注：________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ 名片：________________________________________________________________________ 申请：_____________________________ 批准：______________________________ 日期: ___________________________ （白）财务部、 (红)餐饮部、（绿）管家部、（黄）前台、（蓝)大堂副理 Room & Rate Change Slip 换房 / 变价 Date__________ 日期 Guest Name _________________________________________________ 客人姓名 Move from Room No.__________________To______________________ 房号由到 Rate Changed from____________________To_______________________ 变价由到 Billing Lnstruction from________________To______________________ 记帐由到 Remarks______________________________________________________ 备注 Approved DM_____________________________ 批准 Front Office Cashier_________________________ 收银员 FORL03/1000/09/95 Room Clerk_______________________________ 接待员团体行李记录 BAGGAGE RECORD FOR GROUP DATE_____ 房号 Room No。件数 Pieces 房号 RoomNo。件数 Pieces 团体名称 Name For Group 送行李时间 DeliveryTime 收行李时间 CollectionTime 行李收集经手人 Collected By 行李派送经手人 Delivered By 总数 Amount 最后总数 FianlAmount 备注 Remarks _______________ 当值行李部主管 F0-005 行李员工作记录日期房号件数离岗时间返岗时间事由行李员签名备注 ROOM RESERVATION FORM 订房单 CONF。NO________ 确认号 New booking 新预定 Amendment 变更 Cancellation取消 Guest Name客人姓名:___________________________________________________ ________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ Orig。Arr。________________ New Arr。____________ Flight/Time:_____________ 原订到达日期到达日期航班/时间 Orig。Dep。_______________ New Dep.____________ Flight/Time：______________ 原订离店日期离店日期航班/时间 No。ofRoom/Type房数/类型： _____________________________________________ Room Rate房价： __________________________________________________ Transportation Required： APT-HTL HTL—APT Round Trip 机场接送机场-酒店酒店—机场机场往返 Charge 收费:________________________________________________________________ Company Name公司名称:_______________________________________________ Reserved by 联系人：___________________Tel/Fax电话:____________________ Billing Instruction: Guest own A/C客人自付 Room only to Co./TA公司/旅行社付房费付款方式 All bills样on Co。/TA 公司/旅行社付所有费用 Collect voucher旅行社单 Special instruction：_____________________________ Guaranteed by： CompanyLetter 公司信 Deposit 押金Hold till 6pm保留至6点担保方式 Credit Card信用卡: _________________________ Remarks备注:____________________________________ Amenities礼品:____________________________________ Taken by预订员：___________________Date日期：_________________________ Fo—006

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