管理英语4形考.doc

自测单元1
一、选择填空题(每题10分，共5题）
题目1
— Is it possible for you to work out the plan tonight？
—__________
正确答案是：I think so.
题目2
— I think things have been a bit difficult for us the last couple of months。
-__________. We’ve been working hard， but still getting behind.
正确答案是：You're right
题目3
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers。
正确答案是：on how to
题目4
Even the best continually seek ways to ______ their skills。
正确答案是：sharpen
题目5
The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process。
正确答案是：indicate
题目6
二、听力理解：听录音，选择最佳答案（共50分）.
请听录音：
操作提示：通过下拉选项框，选择答案。
1. What kind of role is Melinda taking on for her job? 回答
A. HR manager。 
  B。 Project manager. 
  C. Project coordinator。
2. How long will Melinda be trained for her new role? 回答

  A。 One month. 
  B. Half a month. 
  C. One year.
3. How often should Melinda report to the board on the progress of the project? 回答

  A。 Once a month.
  B. Twice a month. 
  C. Once a week.
4. What kind of contract can Melinda sign with outside contractors？ 回答

  A. Permanent worker contract. 
  B。 Standard temporary-worker contract。 
  C。 Standard industry contract。
5. Which one does NOT belong to Melinda’s responsibilities? 回答

  A。 Formulate the industry standard of payment。 
  B. Manage and coordinate her project team. 
  C。 Report the project progress to the board.
答案：1。C  2。B  3。A  4。B  5.A
— Could you give us a speech on management functions some day this week？
—________________.
正确答案是：I’d love to, but I'm busy this week
题目2
- Is it possible for you to work out the plan tonight？
—__________
正确答案是：I think so。
题目3
It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies。
正确答案是：that
题目4
The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
正确答案是:indicate
题目5
______ CEOs spend planning， the more profitable their companies are.
正确答案是：The more time
一、选择填空题（每题10分，共5题)
题目1
— We could let some of the staff work from home.________________?
— That’s a good idea。
正确答案是：What do you think of it
题目2
 — This project is too big for me to finish on time。
—________________。
正确答案是：I'll give you a hand
题目3
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers。
正确答案是:on how to
题目4
Supervisors should ______ their employees in two—way communication so that understanding takes place。
正确答案是:engage
题目5
______ his anger the employees called him Mr。 Thunder, but they loved him。
正确答案是：Due to
题目6
二、阅读理解：根据文章内容，判断正误（共50分)。

Who Killed Nokia？

　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors： 1） that Nokia was technically inferior to Apple, 2） that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company’s middle and top managers which led to company-wide inertia that left it powerless to respond to Apple’s game.
　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts， the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
　　The fear that froze the company came from two places. First， the company’s top managers had a terrifying reputation。 Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”。 It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets， which also impacted how they treated middle managers。
　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals。
　　Fearing the reactions of top managers， middle managers remained silent or provided optimistic, filtered information。 Thus, middle managers directly lied to top management.
　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
　　Beyond verbal pressure， top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver。 One middle manager told us that “you can get resources by promising something earlier， or promising a lot. It’s sales work."
　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects。 To reduce this risk， leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization。

操作提示:正确选T，错误选F。
1。  Nokia lost the smartphone battle because its technology is not as good as that of Apple.回答
2。  Nokia's middle managers were frank to tell the truth, but the top ones didn’t listen to them.回答
3.  Nokia's top managers were too moody to hear anything good but harsh.回答
4。  Middle managers in Nokia delivered results more than they promised earlier。回答
5。  Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth。回答
反馈
答案：1. F 2。 F 3. T 4. F 5。 T
— I think things have been a bit difficult for us the last couple of months。
—__________. We've been working hard， but still getting behind.
正确答案是：You're right
— Could you give us a speech on management functions some day this week?
-________________。
正确答案是:I’d love to， but I'm busy this week
AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
正确答案是：more likely
______ managers spend most of their time in face-to—face contact with others， but they spend much of it obtaining and sharing information.
正确答案是：Not only do
Supervisors should ______ their employees in two—way communication so that understanding takes place.
正确答案是：engage
— Is it possible for you to work out the plan tonight？
—__________
正确答案是：I think so.
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
正确答案是:on how to
______ CEOs spend planning， the more profitable their companies are.
正确答案是:The more time
The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process。
正确答案是：indicate
— I think things have been a bit difficult for us the last couple of months。
-__________. We’ve been working hard, but still getting behind.
正确答案是:You’re right
It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.
正确答案是:that
自测单元2
一、选择填空题(每题10分,共5题）
题目1
— If you can’t say what you’ve come to say at the meeting, what's the point？
—____________________,but I think you might need to change your approach somewhat.
正确答案是：I can see that
题目2
— Will you go on a picnic with us tomorrow？
—____________________.
正确答案是:I'm afraid I have no idea
题目3
Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon。
正确答案是:that
题目4
When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we’re going to a dance。”
正确答案是：had
题目5
What you need to do is to keep things short and sweet， just the ______。
正确答案是:highlights
题目6
二、完型填空（共50分)
操作提示：通过下拉选项框选择正确的词汇.
What We Have Here: A Failure to Communicate
　　It is the 回答
 thing. There are more ways than ever to communicate with people， yet it sometimes seems like it is more difficult to connect — and stay 回答
 - with anyone。
　　Should you 回答
 off an email？ Tap out a text？ Post a private message on Facebook? Write on their Facebook wall？ Skype， poke, ping or conjure them up on a digital tin can phone?
　　And once you reach someone, you wonder： Is he paying attention? How do you know？ Even with the techno—ease of 回答
 communication devices, conversations can still be troublesome. Questions are asked and answered 回答
 of order. Instructions and directions go half-read. Meetings are botched。 Feelings are hurt.
反馈
答案：1. weirdest 2. connected 3. shoot 4。 countless 5。 out
一、选择填空题（每题10分,共5题）
题目1
—How can you explain the latest situation？
—____________________,I know it is all my fault。
正确答案是:Sorry
题目2
- If you can't say what you’ve come to say at the meeting, what's the point？
—____________________,but I think you might need to change your approach somewhat。
正确答案是：I can see that
题目3
If demand is rising but the firm __________ from  communication failure, then stocks will fall and there will be understaffing。
正确答案是:is suffering
题目4
In today's environment， __________ people are often burned out， it's important for employees to have a personal connection with you and the work you believe in。
正确答案是：where
题目5
He’s left now， but productivity hasn't ______that much.
正确答案是：picked up
题目6
二、阅读理解：根据文章内容，完成选择题（共50分）.

Communication Failure

　　The meaning of “communication” goes a lot deeper than people often think。 Communication is about conceiving， sending, receiving， and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
　　Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements， we’re going to advance。” back to his Command Center， through a long chain of subordinates。 When the message finally reached the Command Center, it had “mutated" to become -- “Send three and four—pence, we’re going to a dance.” The reinforcements never arrived。
　　You can demonstrate this same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20 people。 It is highly unlikely the same message you started with will be the one you end with。
　　In a business, there are three main types of communication failure。 Each has its own indicative signs。
　　•The first type is known as allocative failure。 This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points。 The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing。 If the inverse happens, there will be a surplus of stocks and overstaffing。
　　•The second type is executive failure, where communication to trigger specific events/actions is either late， lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all。
　　•The final type is human failure。 This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover， an increase in absenteeism and general frustration among staff。 Creativity, especially that which takes place across departmental boundaries， is likely to suffer hugely as team synergy slips。
操作提示：通过题目后的下拉选项框选择正确答案.
1. Confirming reception of the sent messages means 回答
.
  A。 the messages are sent to right receivers
  B。 the messages are correctly understood
  C。 the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain？回答

  A。 Conceiving. 
  B。 Sending.
  C。 Receiving。
3. What is Chinese whispers？回答

  A. Who whispers in Chinese.
  B。 A game to pass message around in a whisper。
  C。 Chinese people who don’t normally talk very loudly.
4. Allocative failure does NOT happen when 回答
。
  A. the right information goes to the right place
  B。 a company gathers false information
  C. the correct information is not received by the right department or person
5。 According to the passage, which of the following cases does NOT belong to human failure?回答

  A. Decreasing creativity across departments.
  B. Inadequate communication between departments.
  C. Increasing customer complaints。
反馈
答案：1. C 2。 A 3。 B 4。 A 5。 C
一、选择填空题（每题10分，共5题)
题目1
- Will you go on a picnic with us tomorrow?
—____________________。
正确答案是:I’m afraid I have no idea
题目2
—____________________identify the problems that have been occurring？
-Well， as you know, the problems we had with Gary caused a lot of friction among the team.
正确答案是:Are you able to
题目3
Every time I tried to say something， he would ______ to something else.
正确答案是:move on
题目4
Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
正确答案是：that
题目5
What you need to do is to keep things short and sweet, just the ______.
正确答案是：highlights
题目6
二、完型填空（共50分)
操作提示：通过下拉选项框选择正确的词汇。
What We Have Here： A Failure to Communicate
　　It is the 回答
 thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect - and stay 回答
 — with anyone。
　　Should you 回答
 off an email？ Tap out a text? Post a private message on Facebook？ Write on their Facebook wall? Skype， poke， ping or conjure them up on a digital tin can phone?
　　And once you reach someone， you wonder： Is he paying attention？ How do you know? Even with the techno-ease of 回答
 communication devices， conversations can still be troublesome. Questions are asked and answered 回答
 of order。 Instructions and directions go half—read。 Meetings are botched. Feelings are hurt.
答案:1。 weirdest 2。 connected 3. shoot 4。 countless 5. out
一、选择填空题（每题10分,共5题）
题目1
-How did your meeting go yesterday？
— ____________________actually, it was really frustrating.
正确答案是：Not so good
题目2
— If you can’t say what you've come to say at the meeting， what’s the point？
—____________________,but I think you might need to change your approach somewhat。
正确答案是：I can see that
题目3
Creativity， especially __________ which takes place across departmental boundaries， is likely to suffer hugely as team