商务英语听说上课后答案教学文案.doc

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Reference Key

Unit 1
Part I Lead-in (Open)
Part II Listening & Speaking 1

I Listening
1. Listen to the first part of a job interview and complete the chart below.

Name
Wang Xiaoxia
Age
24
Place of birth
Guilin
Marital status
Single
Present address
45 Huang Shi Road, Guangzhou
Nationality
Zhuang minority
Health
Very healthy, somewhat short-sighted
Personality
Honest, hard working, and quite creative, but
somewhat reserved and not very sociable
Hobbies
1. photo-taking and traveling
2. sports
3. reading and singing
Family
1. A harmonious and happy family
2. Four people in her family: her parents, her elder sister and herself
3. Her father is an engineer, her mother a bank teller,
and her sister an air-hostess.

2. Listen to the second part and complete the chart below.

School Attended
Duration of Schooling
Major
Minor
Average Score
Degree or Diploma Obtained
Zhongshan University
4 years

International Business
Computer science, statistics,
advertising

85

BA
South China University of Technology

3 months

Computing

Computer Operator’s Qualification Certificate

3. Listen to the third part and complete the chart below.

Work Unit
Length of Service
Position
Responsibilities
Reasons for Quitting
An import & export
corporation

2 years

Export Department

1. Dislike for the management there
2. No chance of promotion
A private company
1.5 years
QC inspector
Checking if raw
materials, workmanship
and finished products,
and packaging are up
to the specifications
and standards of
samples
1. The working environment and the way they were treated
2. Her work there not in line with her area of study in university

4. Listen to the fourth part and complete the chart below.

Reasons for joining the company
1. The company is one of the world’s largest manufacturers of electronic products.
2. She’ll be able to develop her abilities, and make some contributions to the company.
Qualifications & Special Skills
1. Proficient in English
2. Able to speak fluent Mandarin,
Cantonese, and a little Japanese
3. Able to operate a computer
Starting Salary Expected
The appropriate rate of pay for a person with her experience and educational background
Working Days & Hours
Mon.-Fri. 9 a.m to 5 p.m.
Fringe Benefits
1. Life insurance and health insurance
2. A ten-day paid vacation a year
3. A year-end bonus
Trial Period
6 months
Contact Phone Number
36206789
E-mail Address
wangxx@

Practice 1
1. Interpret the sentences in the brackets into English.
A: May I ask you a few questions about your personal details?
A: Are you married?
B: I was born in Chengdu, Sichuan Province in 1975.
B: I have a temporary residence permit for Guangzhou.
B: I’m fond of reading and surfing the Internet.
B: I’m quite optimistic, hard-working, responsible, and enterprising.
B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.
A: What’s the strength of the lenses of your glasses?

1. Work in pairs, making up a dialogue according to the following situation.
(Open)

Practice 2 Pair Work
1. Interpret the sentences in the brackets into English.
1) What’s your educational background?
2) I major in English and minor in International Business Law.
3) What’s your highest degree?
4) What courses did you take in college?
5) Which band did you pass in College English Test?
What was your score? /How many points did you get?

1. Making up dialogues according to the following situations.
(Open)

Practice 3 Complete the following sentences according to their contexts.
1. What was your position in the company? What did you do in the company?
2. I was in charge of/responsible for …
3. What company are you with?
4. Do you have any work experience?
5. What’s your present job?

Practice 4
1. Interpret the sentences in the brackets into English.
1) Why did you quit?
2) What qualifications have you got?
3) I’m enterprising, responsible, and optimistic.
4) Are you proficient in the English language?
5) I have got an accountant’s license.

2. Making up dialogues according to the following situations.
(Open)

Practice 5 (Open)

Part III Listening & Speaking 2

1. Refer to Transcripts

2. Refer to Transcripts.

3. Role Play
1)
A: Come in and take a seat please.
B: Thank you.
A: May I have/know your name, please? (What’s your name, please?)
B: My name’s Zhao Xiaofang.
A: Miss Zhao, shall we get down to the interview? First, I’d like to ask you several personal questions.
B: OK.
A: Are you from Guangzhou?
B: I was born in Sichuan but brought up in Guangzhou.
A: Have you got a permanent residence permit for Guangzhou?
B: Yes, I’m a resident of Guangzhou.
A: How old are you? (What’s your age?)
B: I’m 26 (years old).
A: Are you single or married?
B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.
A: I quite appreciate your view of point. Can you say something about your interests and hobbies?
B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.
A: What kind of books do you prefer?
B: I prefer English novels in the original.
A: Do you love sports?
B: Yes, I do. I like tennis and bowling very much.
A: Do you enjoy playing or watching?
B: Both. /I like both.
A: What kind of personality do you think you have?
B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.

(2)
A: What university did you graduate from?
B: I graduated from Guangdong University of Foreign Studies.
A: When did you graduate?
B: 1997.
A: What was your major?
B: I majored in International Business.
A: Did you receive a degree?
B: Yes, I obtained a BA degree.
A: What were your minor subjects?
B: I minored in IT (Information Technology), International Business Law and Marketing.
A: What were your grades in university?
B: Not bad. I got an eighty-eight average.
A: What’s your English level?
B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.
A: Next, would you tell me about your work experience?
B: All right. After I graduated from university, I joined Guangzhou Branch of a bank. I’m in charge of overseas accounts. Up till now, I’ve worked there for about two years.
A: Do you like this job?
B: Not really, for it’s not challenging and creative.
A: Is this the main reason you want to quit?
B: I think so.
A: Why are you interested in choosing to work for our company?
B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.
A: Do you think you have qualifications for this job?
B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll become familiar with your company’s procedures very soon.
A: What other special skills do you have?
B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.
A: What starting salary would you expect?
B: I’d like to start at 3000 Yuan.
A: What’s your present monthly salary?
B: 3500 Yuan.
A: When do you think you’re available for this job?
B: In a month.
A: Have you got any questions you would like to ask me?
B: What are your working hours and fringe benefits?
A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions.
B: I see.
A: By the way, when can I expect to have your decision?
B: In two or three days. We’ll let you know by phone when we make the decision.
A: Thank you. I hope to have an opportunity to work for your company.

4. (Open)

VII. Supplementary Reading
Questions
1. Researching a company makes you stand out in an interview. It shows that you are really interested in working there.
2. He/She needs to practice out loud for the interview because this will help him/her sound more polished and concise and less nervous in the actual interview.
3. Yes, it is, for dressing properly is the best way to make a good first impression. What you need to wear in an interview is based on the nature of a job you are applying for.
4. Good interview etiquette means (1) being on time for your interview; (2) being aware of your body language; (3) keeping the interview positive.
5. There are two reasons: (1) employers want to know if you’re truly interested in the position; (2) they also want to know that you have all the information you need to make a decision, if offered the job.

Unit 2
Part I Lead-in
1. 1) make a phone call
2) telephone sb.
3) phone sb.
4) ring sb. up
5) call sb.up

2. international access code; country code; area code; telephone number.

3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls
1) - May I speak to Mr. Smith, please?
- Hold on, please. I’ll get him for you.
2) - Could you please put me through to the Personnel Department?
- Sorry, the line is/busy line. Would you call back later?
3) Who would you like to speak to?
4) Would you please tell me who is calling?
5) This is Mary, secretary of the General Manager.
6) Sorry, I’m afraid you have/dialed the wrong number.
7) I’m afraid there is nobody by that name here.
8) I’d like to place/make a long-distance collect call to New Zealand.
9) Sorry, the line is bad. Could you please speak up?
10) Miss Davies, you are wanted on the phone/there’s a phone call for you.

4. Do you know the difference between appointment, engagement, and date?
Appointment means a formal arrangement for a meeting at an agreed time and place.
Engagement means an arrangement to meet someone or to do something.
Date means an informal meeting usually between people of opposite sexes.

5. What do you think a receptionist should do or say when she/he receives a visitor?
What he/she will do
What he/she will say
Offer to greet the visitor
Offer to help the visitor
Get a cup of tea or coffee for the visitor
Answer the phone calls
Show the visitor the way
Check the identification of the visitor
Ask the visitor to sign the register
Call a taxi

Good morning/afternoon
Can I help you? /May I help you? /Is there anything I can do for you? /How may I help you?
Have you got an appointment with him/her?
May I have your name?
Would you like a cup of tea/coffee?
Take a seat, please.
Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.

Part II Listening & Speaking 1

I Listening
1. Listen to five telephone calls. As you listen, complete the chart below.

Name of the person making the phone call
Name of the person or organization wanted on the phone
Reason for calling
Message
Call 1

Michael Jordan

Singapore Airlines
Enquiring about
the flights to New York from Hong Kong on Friday
Morning flight: 10:05 a.m.
Night flight: 9:15 p.m.
Call 2
Mr. Jackson (with Tokyo Trading Co., Ltd.)

Li Long
making a complaint about the poor quality of the goods
Inferior quality of products
Call 3
Joy Davies

Garden Hotel
cancelling the reservation
Cancellation due to something unexpected
Call 4
Williams (from AT&T)

Mr. Johnson
Asking if Mr. Johnson could see him on Friday
Williams’ phone number: 453 6789
Call 5
Mary

Jimmy
Asking Mary to have dinner with him
Mary can’t have dinner with Jimmy due to Mary’s prior engagement.

2. Listen to the conversation between Xiao Li, the secretary, and a foreign visitor, Mr. Robert. As you listen, mark with a tick (ü).

Xiao Li
Mr. Robert
Offering
Accepting
Declining
to take his coat

ü
to take a seat
ü

to have a cup of coffee
ü

to have some biscuits

ü
to call a taxi
ü

to keep his suitcase

ü

3. Listen to four dialogues at a reception, and complete the table below.

Name
Company
Place/person to visit
Purpose
1st visitor
George Davies

Motorola, Guangzhou Office
General Manager, Mr. Li
Discuss future cooperation
2nd visitor
John Smith

AT&T
Finance Department
Discuss account problems
3rd visitor
Mike

Epson Service Center
The printing room
Check & fix the printer
4th visitor
Xu Min

China Daily
Managing Director
Interview him

V. Language Focus

Practice 1

Refer to File 1 (Page 257).

Practice 2
1. Interpret the sentences in the brackets into English.
A: May I speak to Paul, please?
B: the line is bad/it’s a bad line. Could you speak up, please?

B: Hang on; I’ll get him for you. … I’m afraid he’s not in/here/available at the moment.
A: Do you happen to know when he’ll be back?
A: Could I leave a message?
B: Would you hold on a minute? I’ll get a pen and a piece of paper.
A: Could you please ask him to return my call?
B: Could you spell your name, please?
A: Have you got it?
B: Yes, I’ve got it.

2. (Open)

Practice 3 (Open)

Practice 4 Make an offer according to the following situations:
1. Would you like me to help you with your luggage?
2. Shall I give you a hand with cleaning the office?
3. Let me send you to the hospital/clinic on my bike.
4. Do you want me to check/fix the computer, Billy?
5. Would you like me to get lunch for you?
6. Shall I open the windows?
7. Do you want me to give you a lift?
8. Would you like me to get some A4 paper?

Practice 5
1) Is it all right if I pay by credit card?
2) I’m afraid you can’t. This telephone is for business purposes only.
3) I’d rather you didn’t, if you don’t mind.
4) Can we buy these products by instalment?
5) Do you mind if I put off our appointment till next Wednesday?

Part III Listening & Speaking 2

1. Refer to Transcripts.

2. Refer to Transcripts.

3. Refer to Transcripts.
这部分完全和transcript一样，应该不用再详细写出

II. Interpreting
A: Good morning, Guangzhou Import & Export Company.
B: May I speak to Mr. Liu, Finance Manager, please?
A: Hold the line, I’ll put you through. Sir, you’re through.
B: Thank you.
A: You’re welcome.
2) A: I’d like to speak to Kate, please.
B: I’m afraid there’s nobody by that name here.
A: Sorry, I have the wrong number.
B: That’s all right.
3) A: Hello, could I speak to Mr. Williams, please?
B: I’m sorry; he’s at a meeting at the moment. Could you call back later?
A: Can I leave a message?
B: Sure. May I ask who’s calling, please?
A: This is David Copperfield from Philips.
B: How do you spell Hewlett Philips and your na