商务英语听说上课后答案教学文案.doc

此文档仅供收集于网络，如有侵权请联系网站删除Reference KeyUnit 1Part I Lead-in (Open)Part II Listening & Speaking 1I Listening1. Listen to the first part of a job interview and complete the chart below.NameWang XiaoxiaAge24Place of birthGuilinMarital statusSinglePresent address45 Huang Shi Road, GuangzhouNationalityZhuang minorityHealthVery healthy, somewhat short-sightedPersonalityHonest, hard working, and quite creative, butsomewhat reserved and not very sociableHobbies1. photo-taking and traveling2. sports3. reading and singingFamily1. A harmonious and happy family2. Four people in her family: her parents, her elder sister and herself3. Her father is an engineer, her mother a bank teller, and her sister an air-hostess.2. Listen to the second part and complete the chart below.School AttendedDuration of SchoolingMajorMinorAverage ScoreDegree or Diploma ObtainedZhongshan University4 yearsInternational BusinessComputer science, statistics,advertising85BASouth China University of Technology3 monthsComputingComputer Operators Qualification Certificate3. Listen to the third part and complete the chart below.Work UnitLength of ServicePositionResponsibilitiesReasons for QuittingAn import & export corporation2 yearsExport Department1. Dislike for the management there2. No chance of promotionA private company1.5 yearsQC inspectorChecking if rawmaterials, workmanshipand finished products, and packaging are upto the specifications and standards of samples1. The working environment and the way they were treated2. Her work there not in line with her area of study in university4.Listen to the fourth part and complete the chart below.Reasons for joining the company1. The company is one of the worlds largest manufacturers of electronic products.2. Shell be able to develop her abilities, and make some contributions to the company.Qualifications & Special Skills1. Proficient in English2. Able to speak fluent Mandarin, Cantonese, and a little Japanese3. Able to operate a computerStarting Salary ExpectedThe appropriate rate of pay for a person with her experience and educational backgroundWorking Days & HoursMon.-Fri. 9 a.m to 5 p.m.Fringe Benefits1. Life insurance and health insurance2. A ten-day paid vacation a year3. A year-end bonusTrial Period6 monthsContact Phone Number36206789E-mail AddresswangxxPractice 11.Interpret the sentences in the brackets into English.A:May I ask you a few questions about your personal details?A:Are you married?B:I was born in Chengdu, Sichuan Province in 1975.B:I have a temporary residence permit for Guangzhou.B:Im fond of reading and surfing the Internet.B:Im quite optimistic, hard-working, responsible, and enterprising.B:Im in good health/healthy except that Im somewhat/kind of near-sighted.A:Whats the strength of the lenses of your glasses?1. Work in pairs, making up a dialogue according to the following situation.(Open)Practice 2 Pair Work1.Interpret the sentences in the brackets into English.1)Whats your educational background?2)I major in English and minor in International Business Law.3)Whats your highest degree?4)What courses did you take in college?5)Which band did you pass in College English Test?What was your score? /How many points did you get?1. Making up dialogues according to the following situations.(Open)Practice 3 Complete the following sentences according to their contexts.1.What was your position in the company? What did you do in the company?2.I was in charge of/responsible for 3.What company are you with?4.Do you have any work experience?5.Whats your present job?Practice 41.Interpret the sentences in the brackets into English.1)Why did you quit?2)What qualifications have you got?3)Im enterprising, responsible, and optimistic.4)Are you proficient in the English language?5)I have got an accountants license.2. Making up dialogues according to the following situations.(Open)Practice 5 (Open)Part III Listening & Speaking 21.Refer to Transcripts2.Refer to Transcripts.3.Role Play1)A:Come in and take a seat please.B:Thank you.A:May I have/know your name, please? (Whats your name, please?)B:My names Zhao Xiaofang.A:Miss Zhao, shall we get down to the interview? First, Id like to ask you several personal questions.B:OK.A:Are you from Guangzhou?B:I was born in Sichuan but brought up in Guangzhou.A:Have you got a permanent residence permit for Guangzhou?B:Yes, Im a resident of Guangzhou.A:How old are you? (Whats your age?)B:Im 26 (years old).A:Are you single or married?B:Im single. In my opinion, young people shouldnt be in a hurry to get married. Instead, they ought to develop their careers first.A:I quite appreciate your view of point. Can you say something about your interests and hobbies?B:Im very interested in surfing the Internet and collecting stamps. Im also fond of reading.A:What kind of books do you prefer?B:I prefer English novels in the original.A:Do you love sports?B:Yes, I do. I like tennis and bowling very much.A:Do you enjoy playing or watching?B:Both. /I like both.A:What kind of personality do you think you have?B:I think Im relatively reserved/introverted and not very sociable, but Im hard-working /diligent, honest, independent, and efficient.(2)A:What university did you graduate from?B:I graduated from Guangdong University of Foreign Studies.A:When did you graduate?B:1997.A:What was your major?B:I majored in International Business.A:Did you receive a degree?B:Yes, I obtained a BA degree.A:What were your minor subjects?B:I minored in IT (Information Technology), International Business Law and Marketing.A:What were your grades in university?B:Not bad. I got an eighty-eight average.A:Whats your English level?B:I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A:Next, would you tell me about your work experience?B:All right. After I graduated from university, I joined Guangzhou Branch of a bank. Im in charge of overseas accounts. Up till now, Ive worked there for about two years.A:Do you like this job?B:Not really, for its not challenging and creative.A:Is this the main reason you want to quit?B:I think so.A:Why are you interested in choosing to work for our company?B:Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A:Do you think you have qualifications for this job?B:As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think Ill become familiar with your companys procedures very soon.A:What other special skills do you have?B:I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A:What starting salary would you expect?B:Id like to start at 3000 Yuan.A:Whats your present monthly salary?B:3500 Yuan.A:When do you think youre available for this job?B:In a month.A:Have you got any questions you would like to ask me?B:What are your working hours and fringe benefits?A:We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions.B:I see.A:By the way, when can I expect to have your decision?B:In two or three days. Well let you know by phone when we make the decision.A:Thank you. I hope to have an opportunity to work for your company.4.(Open)VII.Supplementary ReadingQuestions1.Researching a company makes you stand out in an interview. It shows that you are really interested in working there.2.He/She needs to practice out loud for the interview because this will help him/her sound more polished and concise and less nervous in the actual interview. 3.Yes, it is, for dressing properly is the best way to make a good first impression. What you need to wear in an interview is based on the nature of a job you are applying for.4.Good interview etiquette means (1) being on time for your interview; (2) being aware of your body language; (3) keeping the interview positive.5.There are two reasons: (1) employers want to know if youre truly interested in the position; (2) they also want to know that you have all the information you need to make a decision, if offered the job.Unit 2Part I Lead-in1.1)make a phone call2)telephone sb.3)phone sb.4)ring sb. up5)call sb.up2.international access code; country code; area code; telephone number.3.Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1)- May I speak to Mr. Smith, please?- Hold on, please. Ill get him for you.2)- Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3)Who would you like to speak to?4)Would you please tell me who is calling?5)This is Mary, secretary of the General Manager.6)Sorry, Im afraid you have/dialed the wrong number.7)Im afraid there is nobody by that name here.8)Id like to place/make a long-distance collect call to New Zealand.9)Sorry, the line is bad. Could you please speak up?10)Miss Davies, you are wanted on the phone/theres a phone call for you.4.Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place.Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes.5.What do you think a receptionist should do or say when she/he receives a visitor?What he/she will doWhat he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitorAnswer the phone callsShow the visitor the wayCheck the identification of the visitorAsk the visitor to sign the registerCall a taxiGood morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her?May I have your name?Would you like a cup of tea/coffee?Take a seat, please.Just a minute. Ill tell him/her youre here. Would you come with me, please? Ill show you to his/her office.Part II Listening & Speaking 1I Listening1. Listen to five telephone calls. As you listen, complete the chart below.Name of the person making the phone callName of the person or organization wanted on the phoneReason for callingMessageCall 1Michael JordanSingapore AirlinesEnquiring about the flights to New York from Hong Kong on FridayMorning flight: 10:05 a.m.Night flight: 9:15 p.m.Call 2Mr. Jackson (with Tokyo Trading Co., Ltd.)Li Longmaking a complaint about the poor quality of the goodsInferior quality of productsCall 3Joy DaviesGarden Hotelcancelling the reservationCancellation due to something unexpected Call 4Williams (from AT&T)Mr. JohnsonAsking if Mr. Johnson could see him on FridayWilliams phone number: 453 6789Call 5MaryJimmyAsking Mary to have dinner with himMary cant have dinner with Jimmy due to Marys prior engagement.2.Listen to the conversation between Xiao Li, the secretary, and a foreign visitor, Mr. Robert. As you listen, mark with a tick ().Xiao LiMr. RobertOfferingAcceptingDecliningto take his coatto take a seatto have a cup of coffeeto have some biscuitsto call a taxito keep his suitcase3.Listen to four dialogues at a reception, and complete the table below.NameCompanyPlace/person to visitPurpose1st visitorGeorge DaviesMotorola, Guangzhou OfficeGeneral Manager, Mr. LiDiscuss future cooperation2nd visitorJohn SmithAT&TFinance DepartmentDiscuss account problems3rd visitorMikeEpson Service CenterThe printing roomCheck & fix the printer4th visitorXu MinChina DailyManaging DirectorInterview himV.Language FocusPractice 1Refer to File 1 (Page 257).Practice 21.Interpret the sentences in the brackets into English. A: May I speak to Paul, please?B: the line is bad/its a bad line. Could you speak up, please?B:Hang on; Ill get him for you. Im afraid hes not in/here/available at the moment.A:Do you happen to know when hell be back?A:Could I leave a message?B: Would you hold on a minute? Ill get a pen and a piece of paper.A:Could you please ask him to return my call?B:Could you spell your name, please?A: Have you got it?B:Yes, Ive got it.2. (Open)Practice 3(Open)Practice 4 Make an offer according to the following situations:1. Would you like me to help you with your luggage?2. Shall I give you a hand with cleaning the office?3.Let me send you to the hospital/clinic on my bike.4.Do you want me to check/fix the computer, Billy?5.Would you like me to get lunch for you?6.Shall I open the windows?7.Do you want me to give you a lift?8.Would you like me to get some A4 paper?Practice 51) Is it all right if I pay by credit card?2) Im afraid you cant. This telephone is for business purposes only.3) Id rather you didnt, if you dont mind.4) Can we buy these products by instalment?5)Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 21. Refer to Transcripts.2. Refer to Transcripts.3. Refer to Transcripts.这部分完全和transcript一样，应该不用再详细写出II. InterpretingA:Good morning, Guangzhou Import & Export Company.B:May I speak to Mr. Liu, Finance Manager, please?A:Hold the line, Ill put you through. Sir, youre through.B:Thank you.A:Youre welcome.2)A:Id like to speak to Kate, please.B:Im afraid theres nobody by that name here.A:Sorry, I have the wrong number.B:Thats all right.3)A:Hello, could I speak to Mr. Williams, please?B:Im sorry; hes at a meeting at the moment. Could you call back later?A:Can I leave a message?B:Sure. May I ask whos calling, please?A:This is David Copperfield from Philips.B:How do you spell Hewlett Philips and your na