饭店礼貌英语省公共课一等奖全国赛课获奖课件.pptx

http:/ 中管网通用业频道中管网通用业频道 饭店礼貌英语HOTEL COURTESY ENGLISH第1页http:/ 中管网通用业频道中管网通用业频道Greetings Greetings 问候语问候语1 1C C：Good morning(afternoon,evening)Good morning(afternoon,evening),sir(madam,ladies and gentlemen),sir(madam,ladies and gentlemen)早上好，（下午好，晚上好），先生（夫人，早上好，（下午好，晚上好），先生（夫人，女士们，先生们）。女士们，先生们）。GG：Good morning.(afternoon,evening)Good morning.(afternoon,evening)早上好，（下午好，晚上好）早上好，（下午好，晚上好）INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第2页http:/ 中管网通用业频道中管网通用业频道2.C：Welcome to our hotel(restaurant,shop).欢迎光临我们饭店（餐厅，商店）。G：Thank you.谢谢您。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第3页http:/ 中管网通用业频道中管网通用业频道3.C：Nice to meet you.很高兴见到您。G：Nice to meet you,too.我也是。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第4页http:/ 中管网通用业频道中管网通用业频道4.C4.C：How are you?How are you?您好吗？您好吗？GG：Very well,thank you.(Fine,thanks.Very well,thank you.(Fine,thanks.)And you?)And you?很好，谢谢。您呢？很好，谢谢。您呢？C C：We hope you will enjoy your stay with We hope you will enjoy your stay with us.us.INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第5页http:/ 中管网通用业频道中管网通用业频道5.希望您在我们宾馆过得愉快。（客人刚住店时）G：Thank you。谢谢您。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第6页http:/ 中管网通用业频道中管网通用业频道Congratulations Congratulations 祝贺用语祝贺用语6C：Congratulations.祝贺您。G：Thank you.谢谢您。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第7页http:/ 中管网通用业频道中管网通用业频道7C：Happy New Year!新年好！G：The same to you.新年好！INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第8页http:/ 中管网通用业频道中管网通用业频道8C：Merry Christmas!圣诞愉快！G：Merry Christmas!圣诞愉快！INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第9页http:/ 中管网通用业频道中管网通用业频道9C：Have a nice holiday!节假日愉快！G：Thank you.谢谢您。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第10页http:/ 中管网通用业频道中管网通用业频道10C：have a good time!玩得愉快。G：Thank you.谢谢您。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第11页http:/ 中管网通用业频道中管网通用业频道Expressing Thanks Expressing Thanks 感激用语感激用语11G：Thank you.(Very much).谢谢您（非常感激）。C：Youre welcome.不用谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第12页http:/ 中管网通用业频道中管网通用业频道11G：Thank you.(Very much).谢谢您（非常感激）。C：Youre welcome.不用谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第13页http:/ 中管网通用业频道中管网通用业频道12G：Thank you for your help.谢谢您帮助。C：Youre welcome.不用谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第14页http:/ 中管网通用业频道中管网通用业频道13G：Thank you for your information.谢谢您信息。C：Dont mention it.不用谢（没关系）。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第15页http:/ 中管网通用业频道中管网通用业频道14G：Its very kind of you.您真客气。C：My pleasure.愿意为您效劳。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第16页http:/ 中管网通用业频道中管网通用业频道15G：Thank you for your service.谢谢您服务。C：At your service.愿意为您效劳。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第17页http:/ 中管网通用业频道中管网通用业频道Extending Apologies Extending Apologies 道歉用语道歉用语16C：Im sorry.Its my fault.对不起，这是我错。G：Thats all right.没关系。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第18页http:/ 中管网通用业频道中管网通用业频道17C：Im very sorry about it.对此我十分抱歉。G：Thats all right.别在意。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第19页http:/ 中管网通用业频道中管网通用业频道18C：Sorry to keep you waiting.对不起让您久等了。G：Its all right.没什么。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第20页http:/ 中管网通用业频道中管网通用业频道19C：Sorry to interrupt you.对不起，打搅了。G：Thats all right.没关系。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第21页http:/ 中管网通用业频道中管网通用业频道20C：I apologize for this.我对此表示抱歉。G：Never mind.没关系。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第22页http:/ 中管网通用业频道中管网通用业频道21G：Im sorry to trouble you.对不起，麻烦您了。C：Thats all right.没关系。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第23页http:/ 中管网通用业频道中管网通用业频道Inquiries&Requests Inquiries&Requests 咨询与请求用语咨询与请求用语22G：Do you speak English?您说英语吗？C：Sorry.Only a little.对不起。只会一点儿。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第24页http:/ 中管网通用业频道中管网通用业频道23C：How may I help you?我能帮您什么吗？G：A Shanghai map,please.请给我一张上海地图。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第25页http:/ 中管网通用业频道中管网通用业频道24C：What can I do for you?我能为您干点什么？G：My bill,please.请把帐单拿来。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第26页http:/ 中管网通用业频道中管网通用业频道25C：Anything else I can do for you?还有什么能为您效劳？G：No,thank you.不，谢谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第27页http:/ 中管网通用业频道中管网通用业频道26C：Please wait for a moment.请稍等一下。G：All right.好。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第28页http:/ 中管网通用业频道中管网通用业频道27C：If you need any help,please do let us know.假如您有什么需要，务请通知。G：I will.Thank you.我会，谢谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第29页http:/ 中管网通用业频道中管网通用业频道28G：Would you do me a favor?你能帮我一下吗？C：Certainly!当然能够。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第30页http:/ 中管网通用业频道中管网通用业频道Parting Parting 告别用语告别用语29C：See you later.(tomorrow)等会见。（明天见）G：See you.再见。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第31页http:/ 中管网通用业频道中管网通用业频道30G：Goodbye and thank you for coming.再见，谢谢您光临。G：Goodbye!再见！INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第32页http:/ 中管网通用业频道中管网通用业频道31C：Goodbye,sir,and hope to see you again.再见，先生。希望再见到您。G：Goodbye!再见。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第33页http:/ 中管网通用业频道中管网通用业频道32C：Have a nice trip!一路平安。G：Thank you.谢谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第34页http:/ 中管网通用业频道中管网通用业频道33C：Have a nice trip home.回家旅途愉快。G：Thank you.谢谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第35页http:/ 中管网通用业频道中管网通用业频道34C：Good night.晚安。G：Good night.晚安。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第36页http:/ 中管网通用业频道中管网通用业频道.Others.Others 其它其它35C：This way,please.请这边走。G：Thank you.谢谢。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第37页http:/ 中管网通用业频道中管网通用业频道3636GG：Where can I find a telephone?(send Where can I find a telephone?(send a fax,send an e-mail)a fax,send an e-mail)什么地方能找到电话（发传真，发电子邮什么地方能找到电话（发传真，发电子邮件）。件）。C C：Its over there.Its on the second floor.Its over there.Its on the second floor.就在那儿，在二楼。就在那儿，在二楼。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第38页http:/ 中管网通用业频道中管网通用业频道3737GG：Excuse me,where is the washroom Excuse me,where is the washroom(beauty salon,restaurant,elevator)?(beauty salon,restaurant,elevator)?对不起，盥洗室在哪儿（美容院，餐厅，电对不起，盥洗室在哪儿（美容院，餐厅，电梯）？梯）？C C：Its on the second(third)floor.Please Its on the second(third)floor.Please turn left.(right).turn left.(right).在二（三）楼，请左（右）转。在二（三）楼，请左（右）转。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第39页http:/ 中管网通用业频道中管网通用业频道38G：Whats the time now in Shanghai?现在上海几点了？C：Its a quarter past four in the afternoon.下午四点一刻。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第40页http:/ 中管网通用业频道中管网通用业频道3939GG：What day is today?What day is today?今天星期几？今天星期几？C C：Its Sunday(Monday,Tuesday,Its Sunday(Monday,Tuesday,Wednesday,Thursday,Friday,Saturday)Wednesday,Thursday,Friday,Saturday)today.today.今天星期日（星期一，星期二，星期三，星今天星期日（星期一，星期二，星期三，星期四，星期五，星期六）。期四，星期五，星期六）。INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第41页http:/ 中管网通用业频道中管网通用业频道40G：Whats the weather like today?今天天气怎么样？C：Its fine.(cloudy,rainy.)今天晴。（多云，下雨。）INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第42页http:/ 中管网通用业频道中管网通用业频道结束！INNER MONGOLIA JIN JIANG INTERNATIONAL HOTEL第43页