酒店常用术语.doc

酒店常用术语 ：中文英文缩写接待处用语 ：入 住CHECK - INC / I退 房CHECK - OUTC / O预 订BOOKING 、 RESERVATIONBKG预期抵店ARRIVAL 、 DUTE INARL提前达到EARLY ARRIVAL预期离店DEPARTURE 、 DUTE OUTDEPT确 认CONFIRMATIONCONFIRM再次确认RE - CONFIRMRE-CFRM取 消CANCELLATIONCANCELL订 金DEPOSIT价 格RATERTE价 钱PRICE封 房BLOCK续 住EXTENSIONEXTEN客 类 ：顾客 、 来宾CLIENT 、 GUEST散 客WALK INW / I 、 FIT 团 队GROUPGRP商务客COMMERCIAL GUESTCOMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUESTL / S GST来宾VERY IMPORTANT PERSONVIP旅行社TRAVEL AGENTTVL AGT自用房HOUSE USE H/U公 司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT-信用卡CREDIT CARD 现 金CASH-尽 快AS SOON AS POSSIBLEASAP资 料INFORMATIONINFM电 话TELEPHONETEL传 真FACSIMILE FAX电 传TELEXTLX电 报CABLECBL地 址ADDRESSADD复印(机)COPY (MACHINE)网 络INTERNET 电 脑COMPUTER 打印机PRINTER 机 票FLIGHT TICKET 打 字TYPING 充 电CHARGE A BATTERY充电器CHARGER留 言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNTH/A国内长途-IDD国际长途-DDD市内电话CITY CALL 分 机EXTENSIONEXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURBDND天 气WEATHER出租车TAXI面包车VEHICLE中 巴COACH报 纸NEWSPAPER信 件MAIL电 视TELEVISIONTV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰 箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗 衣LAUNDRY干 洗DRY-CLEANING熨 烫VALET SERVICE失物招领LOST AND FOUND早 餐BREAKFASTBFAST美式早餐AMERICAN BREAKFASTABF欧陆式早餐CONTINENTAL BREAKFASTCBF东方式早餐ORIENTAL BREAKFASTOBF午 餐LUNCHLNH晚 餐DINNERDNR人民币-RMB港 币-HKD美 元-USD按 摩MASSAGE蒸汽浴STEAM BATH 邻近房ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATEA.R.R收款旳指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDERO.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团队住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM来宾VERY IMPORTANT PERSONV.I.P市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 人力资源开发总监Director of Human Resources 人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 人事主任Personnel Officer 培训主任Training Officer 财务总监Financial Controller 财务部经理Chief Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳Chief Cashier 市场营销总监Director of Sales and Marketing 销售部经理Director of Sales 公关经理P.R.Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer 高级销售代表 Senior Sales Executive 销售代表 Sales Executive 公关代表 P.R. Representative Executive Office总行政办公室 来宾关系主任Guest Relation Officer 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 客户经理Account Manager 高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist 销售部联系主任Sales Coordinator 资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl 礼宾司Door Man Accounting财务部 Sales & Marketing Dept.营销部 General Manager总经理 Human Resource & Training Dept.人力资源及培训部 Deputy General Manager常务副总经理 Room Division房务部 Food & Beverage Dept.餐饮部 Purchasing Dept.采购部 Electronic Data Processing Dept.电脑部 Security Dept.保安部 Engineer Dept.工程部 客房总监Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver 出租车订车员Taxi Service Clerk 行政管家Executive Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess 服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen) 西厨师长Sous Chef(Western Kitchen) 西饼主管Chief Baker 工程总监Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer 保安部经理Security Manager 保安部副经理Asst. Security Manager 保安部主任Security Manager 保安员Security Manager 商场部经理Shop Manager 商场营业员Shop AssistantGM-GENERALMANAGER总经理DGM-DUTYGENERALMANAGER副总DOR-DIRECTOROFROOMS客务部总监AM-ASSISTANTMANAGER大堂经理（住店时投诉可以找旳人）FIN-FINANCE财务部DOF-DIRECTOROFFINANCE财务总监DOM-DIRECTOROFSALES&MARKETING销售部总监FO-FRONTOFFICE前厅部FOM-FRONTOFFICEMANAGER前厅部经理FD-FRONTDESK前台CONC-CONCIERGE礼宾部BC-BUSINESSCENTER商务中心F&B-FOOD&BEVERAGE餐饮部ENG-ENGINEERING工程部HK-HOUSEKEEPING客房部HR-HUMANRESOURCES人力资源部市场营销部sales&MarketingDivision销售部SalesDepartment公关部PublicRelationDepartment预订部ReservationDepartment客务部RoomDivision前厅部FrontOfficeDepartment管家部HousekeepingDepartment餐饮部Food&BeverageDepartment康乐部RecreationandEntertainmentDepartment工程部EngineeringDepartment保安部SecurityDepartment行政部Rear-ServiceDepartment商场部ShoppingArcade人力资源开发总监DirectorofHumanResources人事部经理PersonnelManager培训部经理TrainingManager督导部经理QualityInspector人事主任PersonnelOfficer培训主任TrainingOfficer财务总监FinancialController财务部经理ChiefAccountant成本部经理CostController采购部经理PurchasingManager采购部主管PurchasingOfficer电脑部经理EDPManager总出纳ChiefCashier市场营销总监DirectorofSalesandMarketing销售部经理DirectorofSales公关经理P.R.Manager宴会销售经理BanquetSalesManager销售经理SalesManager宴会销售主任BanquetSalesOfficer销售主任SalesOfficer高级销售代表SeniorSalesExecutive销售代表SalesExecutive公关代表P.R.RepresentativeExecutiveOffice总行政办公室来宾关系主任GuestRelationOfficer公关部经理PublicRelationManager公关部主任PublicRelationSupervisor客户经理AccountManager高级客户经理SeniorAccountManager资深美工SeniorArtist美工Artist销售部联系主任SalesCoordinator资深销售中心预订员SalesCenterSeniorReservationClerk销售中心主任SalesCenterSupervisor礼宾部经理ChiefConcierge行李员Bellboy女礼宾员DoorGirl礼宾司DoorManAccounting财务部Sales&MarketingDept.营销部GeneralManager总经理HumanResource&TrainingDept.人力资源及培训部DeputyGeneralManager常务副总经理RoomDivision房务部Food&BeverageDept.餐饮部PurchasingDept.采购部ElectronicDataProcessingDept.电脑部SecurityDept.保安部EngineerDept.工程部客房总监DirectorofHousekeeping前厅部经理FrontOfficeManager前厅部副经理Asst.FrontOfficeManager大堂副理AssistantManager礼宾主管ChiefConcierger客务主任GuestRelationOfficer接待主管ChiefConcierge接待员Receptionist车队主管ChiefDriver出租车订车员TaxiServiceClerk行政管家ExecutiveHousekeeper行政副管家AssistantExecutiveHousekeeper办公室文员OrderTaker客房高级主任SeniorSupervisor楼层主管Floorsupervisor楼层领班FloorCaptain客房服务员RoomAttendant洗衣房经理LaundryManager餐饮总监F&BDirector餐饮部经理F&BManager西餐厅经理WesternRestaurantManager中餐厅经理ChineseRestaurantManager咖啡厅经理CoffeeShopManager餐饮部秘书F&BSecretary领班Captain迎宾员Hostess服务员Waiter,waitress传菜BusBoy,BusGirl行政总厨Executivechef中厨师长SousChef(ChineseKitchen)西厨师长SousChef(WesternKitchen)西饼主管ChiefBaker工程总监ChiefEngineer工程部经理EngineeringManager值班工程师DutyEngineer保安部经理SecurityManager保安部副经理Asst.SecurityManager保安部主任SecurityManager保安员SecurityManager商场部经理ShopManager商场营业员ShopAssistant市场营销部=Sales&MarketingDepartment礼宾司=ChiefConcierge房务部=RoomDivision康体部=RecreationDepartment娱乐部=EntertainmentDepartment销售部总监=DirectorofSales高级销售代表=SeniorSalesRepresentative销售代表=SalesRepresentative行政总厨=Executivechief酒店部门缩写12月21日部门 职位（中文） 职位（英文） 房务部经理 RxDx Manager 管家部副经理 Asstx HSKPx Manager 前厅部副经理 Asstx Fx Ox Manager 大堂副理 Asstx Manager 房务部秘书 RxDx Secretary 洗衣房主任 Laundry Supervisor 洗衣房部长 Laundry Captain 洗衣工 Laundry Man 公共地区范畴部长 PxAx Captain 公共地区范畴清洁员 PxA 花工 Gardener 商务中心文员 Business Center Clerk 房务部 接线生 Operator Rooms Division Deparement 行李生 Bellboy 缩写:R xDx Deptx 接待员 Receptionist 门童 Doorman 楼层部长 FloorxCaptain 楼层服务员 Floor Attendant 客房中心文员 Chamber Service Center Clerk 财政部总监 Financial Controller 财政部经理 Financial Manager 总帐管帐 General ountant 核数主任 Audit Supervisor 夜核员 Night Auditor 日审部长 Day Audit Captain 总出纳 General Cashier 财政部 管帐员 ountant Financial Department 信用外结员 Credit Collector 缩写:FCx Deptx 成本主任 Cost Supervisor 核数主任 Audit Supervisor 收银主任 Cash Supervisor 收银部长 Cash Captain 收银员 Cashier 仓库主任 Depot Supervisor 管帐文员 ounts Clerk 仓管员 Store-Keeper 收货员 Consignee 中菜部经理 CHxR Manager 营业副理 Sales Asstx Manger 中菜部 中菜部主任 CHxRx Supervisor Chinese Restaurant Department 中菜部部长 CHxRx Captain 缩写:CHxRx Deptx 中菜部副部长 AsstxCHxRx Captain Secertary 中菜部咨客 CHxRx Hostess 中菜部服务员 CHxRx Waiter 中菜部 烧味部主管 Barbecue Supervisor Chinese Restaurant Department 烧味部厨师 Barbecue Cook 缩写:CHxRx Deptx 烧味部厨工 Barbecue Worker 中菜行政总厨 CHxR x Executive HeadChef 中厨部主管 CHxKx Supervisor 中厨部副主管 AsstxCHxKx Supervisor 中厨部厨师 CHxkx Cook 中厨部厨工 CHx Kx Worker 海鲜养殖员 Seafood Culturist 点饥部主管 Pastry Supervisor 点饥师 Pastry Cook 杂工 Handyman 西餐总厨 WxR x Headchef 西餐部主任 WxR x Supervisor 西餐部 西餐部部长 WxRx Captain Western Restaurant Department 西餐部副部长 AsstxWxRx Captain 缩写:WxRx Deptx 西餐部服务员 WxRx Waiter 西厨主厨 WxK x Chef 日菜主厨 Japanese Chef 西饼主厨 Refection CHef 西厨主管 WxKx Supervisor 西厨厨师 WxKx Cook 西厨厨工 WxKx Worker 总办 总经理 General Manager Executive Office 副总经理 Vice General Manager 缩写:ExOx 总办助理 ExOx xAsstx Manaer 人旳劳力资源部经理 HxRx Manager 培训导师 Training Teacher 人旳劳力资源部 人旳劳力资源部主任 HxRx Supervisor Human Resources Department 人旳劳力资源部文员 HxRx Clerk 缩写:HxR Deptx 职厨主任 Kitchen Supervisor 职厨厨师 Kitchen Cook 职厨厨工 Kitchen Worker 护士 nurse 宿舍清洁工 Dormitory PxA 宿管员 Dormitory Managing Clerk 酒吧部副经理 Asstx Beverage Manager 酒吧部 酒吧主任 Beverage Supervisor 酒吧部长 Beverage Captain Beverage Department 酒吧员 Bartender 缩写:BEx Deptx 工程部经理 Engineering Manager 工程部主任 Engineering Supervisor 工程部部长 Engineering Captain 工程部 工程部文员 Engineering Clerk Engineering Department 电工 Electrician 缩写:EGx Deptx 水泥工 Cementer 空调工 Air-Conditioning Man 焊工 Solderer 锅炉工 Boiler Man 木工 Carpenter 娱乐部经理 Entertainment Manager 娱乐部主任 Entertainment Supervisor DJ主管 DJx Supervison 娱乐部部长 Entertainment Captain 娱乐部 娱乐部咨客 Entertainment Hostess Entertainment Department DJ员 DxJx Waiter 缩写:ETx Deptx 娱乐部服务员 Entertainment Waiter 娱乐部清洁工 Entertainment PxA 娱乐部厨师 Entertainment Cook 娱乐部推广经理 Entertainment Spread Manager 娱乐部推广副经理 Asstx Entertainment Spread Manager 娱乐部接待助理 Entertainment Reception Secretary 电脑部 电脑部副经理 ITx Asstx Manager IT Department 电脑维护员 Program vindicator 采购部 采购部经理 Purchasing Manager Purchasing Department 采购员 Purchaser 缩写PUx Deptx 司机 Driver 采购部文员 Purchasing Clerk 桑拿部经理 Sauna Manager 桑拿部 桑拿部主任 Sauna Supervisor Sauna Department 桑拿部咨客 Sauna Hostess 缩写:SAx Deptx 桑拿部服务员 Sauna Waiter 换衣员 Locker Room Attendant 桑拿部清洁工 Sauna PxA 沐足部经理 FxMx Manager 沐足部 沐足部主任 FxMxSupervisor Foot Massage Department 沐足部咨客 FxMx Hostess 缩写:FxMx Dept 沐足部服务员 FxMx Waiter 沐足部清洁工 FxMx PxA 筹谋部 筹谋部副经理 Plot Asstx Manager Plot Department 美工 Art Design 缩写PLx Deptx 营销部 营销部经理 S&M Manager Sales &马克eting Department 营销部主任 S&M Supervisor 缩写S&M Deptx 营销代表 Sales Representative 成长部 Development Deptx 成长部经理 Development Manager 缩写:DVx Deptx 保镖部 保镖副经理 Security Asstx Manager Security Department 保镖主任 Security Supervisor 缩写:SC x Deptx 消防主任 Firehouse 消防员 Fireman 保镖员 Security Officer 部门及职位名称 ：中 文英 文缩 写部 门 ：部 门DEPARTMENTDEPT职 位POSITION POS行政办EXECUTIVE OFFICEEO财务部FINANCE DEPARTMENTFIC 会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENTPURCHASING 酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENTS & M前厅部FRONT OFFICE DEPARTMENTF.O (F/O) 管家部HOUSEKEEPINGHSKP洗衣房LAUNDRY ROOMLR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENTF & B中餐厅CHINESE RESTAURANTCHN REST西餐厅WEST RESTAURANTWEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICERM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENTENT夜总会NIGHT CLUB桑 拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENTENG保安部SECURITY DEPARTMENTSEC人力资源部HUMAN & RESOURCES DEPARTMENTHR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部 ：接待处RECEPTIONRECP行政楼层EXECUTIVE FLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR / TELEPHONE ROOMOPT礼宾部CONCIERGECON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGERAM车 队TRANSPORTATION TRA账务处CASHIER 、 ACCOUNTING DESK大堂LOBBY楼层FLOOR/ F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职 位 ：中 文英 文缩 写总经理GENERAL MANAGERGM行政助理ASSISTANT EXECUTIVE MANAGERAEM行政秘书EXECUTIVE SECRETARY-财务总监FINANCIAL CONTROLLERFC总会计师CHIEF ACCOUNT-成本会计师COST ACCOUNT-采购部经理PURCHASING MANAGERPURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETINGDOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETINGADOS市场及销售部经理SALES MANAGER-销售员SALESSALES前厅经理FRONT OFFICE MANAGERFOM前厅副经理ASSISTANT FRONT OFFICE MANAGERAFOM大堂副经理ASSISTANT MANAGERAM接待员RECEPTIONIST / RECEPTION CLERK-订房员RESERVATION CLERKRESV CLERK行李员BELL BOY / BELL MAN-门童DOORMAN-接线生OPERATOR-司机DRIVER-行政管家EXECUTIVE HOUSEKEEPEREH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPERAEH助理管家ASSISTANT HOUSEKEEPERAH楼层服务员ROOM ATTENDANTATT餐饮总监DIRECTOR OF FOOD & BEVERAGEDOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SU