新职业英语省公共课一等奖全国赛课获奖课件.pptx

酒店英语酒店英语酒酒 店店 英英 语语 E EN NG GL LI IS SH H F FO OR R C CA AR RE EE ER RS S新职业英语新职业英语第1页酒店英语酒店英语Unit 1 ReservationListeningSpeaking4Warming-Up1Reading23Writing5Project6Vocabulary and Structure7Listening Script8第2页酒店英语酒店英语vTeaching Objectivesv1.After studying this class,you should be able to name different room types in English.v2.Knowing about booking rooms by what waysvHomeworkvP2 room typesvP2 Information of CRS:(Para3)第3页酒店英语酒店英语Unit 1 Reservationsingle roomBdouble roomDTWB/standard roomAtriple roomCSuggested Answers Task 1 Match the room types with their corresponding pictures.第4页酒店英语酒店英语Unit 1 ReservationAdeluxe suiteBpresidential suiteCexecutive suiteDjunior suiteSuggested Answers Task 2 Write each of the expressions under its corresponding picture.第5页酒店英语酒店英语 Task 3 How many room types do you know now?What are they?Discuss with your partner with the help of the words in Tasks 1 and 2.Unit 1 Reservation From Task 1 and 2,now I know eight room types.They are single room,double room,TWB(twin beds room with private bath)or standard room,triple room,deluxe suite,presidential suite,executive suite,and junior suite.Suggested Answers第6页酒店英语酒店英语Unit 1 ReservationMore Room Types(1):deluxe single room sea-view room deluxe wedding suite第7页酒店英语酒店英语Unit 1 ReservationMore Room Types(2):family suite第8页酒店英语酒店英语Unit 1 ReservationMore Room Types(3):Chinese suiteJapanese suite第9页酒店英语酒店英语Task 1 Try to answer the following questions before you read the passage.1.Why is the reservation very important in the work of Front Office?2.How can the Central Reservation System facilitate the reservation work?ReadingUnit 1 Reservation第10页酒店英语酒店英语ReadingUnit 1 Reservation Since most people make reservations before their stay,the Reservation Department usually becomes hotel guests first contact with the hotel.Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return.Therefore,reservation is an important Front Office function.Suggested Answers1.Why is the reservation very important in the work of Front Office?第11页酒店英语酒店英语ReadingUnit 1 Reservation Since most people make reservations before their stay,the Reservation Department usually becomes hotel guests first contact with the hotel.Efficient and high-quality reservation service will create guest satisfaction and bring hotel profitability in return.Therefore,reservation is an important Front Office function.Suggested Answers2.How can the Central Reservation System facilitate the reservation work?第12页酒店英语酒店英语Central Reservation System 1 Since most people make reservations before their stay,the Reservation Department usually becomes guests first contact with the hotel.Therefore,reservation performs an important Front Office function.Efficient and high-quality reservation service helps create higher levels of guest satisfaction and bring hotel profitability in return.ReadingUnit 1 Reservation第13页酒店英语酒店英语Central Reservation System 2 People can book hotel rooms in a number of ways,by telephone,mail,fax,or the Internet.The introduction of the Central Reservation System(CRS)greatly facilitates the reservation process.The CRS is a computerized system that stores and distributes information on a hotel,resort,or other lodging facility.ReadingUnit 1 Reservation第14页酒店英语酒店英语Central Reservation System 3 The information commonly stored in the CRS includes the room rate,room allotments,room types,room availability,hotel information(such as address,phone number,fax number,room features,and hotel features),hotel cancellation,deposit and minimum stay information,nearby International Air Transport Association(IATA)cities and airports,on-site or nearby restaurants,bars and attractions.ReadingUnit 1 Reservation第15页酒店英语酒店英语Central Reservation System 4 The CRS links different hotels in a hotel chain with each other.It also links the major airline seat reservation systems and the computer terminals in the offices of important travel agencies.Thus the guests reservation is very much facilitated.For now the guest can simply go to either a travel agency or an airline office or a hotel and have all his travel arrangements made.ReadingUnit 1 Reservation第16页酒店英语酒店英语Central Reservation System 5“The Internet is becoming more and more important for hotel bookings.However,I wouldnt say overall it is going to increase our bookings.We have to be aware of it because its a different method of the way guests can book,”the sales manager John from one five-star hotel says.“So,we have to make sure we are offering the right rates,at the right time and in simple English,so that everyone around the world can understand,as now it is not just travel agents accessing the hotel information,its somebody sitting at home.”ReadingUnit 1 Reservation第17页酒店英语酒店英语reservationn.预订eg.I need to confirm my reservation.我需要确认我预订。ReadingUnit 1 Reservationeg.Have you made a reservation?您做过预订吗？第18页酒店英语酒店英语contactn.联络eg.The children lost contact with their families.孩子们和家人失去了联络。Useful Expressions:contact with 与联络be/get in contact(with sb.)与（某人）联络/联络上stay/keep in contact(with sb.)保持与（某人）联络lose contact 失去联络ReadingUnit 1 Reservation第19页酒店英语酒店英语efficientadj.有效率eg.Service at the restaurant is efficient and friendly.这家餐厅服务高效，态度友好。The heating system is very efficient in its use of fuel.该供暖系统能高效节约燃料。ReadingUnit 1 Reservation第20页酒店英语酒店英语profitabilityn.盈利能力eg.They plan to increase profitability by making the factory more efficient.他们计划经过提升工厂效率来增加盈利能力。The firm is now showing signs of a return to profitability.企业现在又重新显示出盈利势头。ReadingUnit 1 Reservation第21页酒店英语酒店英语facilitatev.使便利eg.Dividing students into small groups usually helps facilitate discussion.ReadingUnit 1 Reservation将学生们分组通常有利于促进讨论。Modern devices facilitate domestic work.当代设备使家务活便利了。第22页酒店英语酒店英语distributev.分配eg.Copies of the report were distributed shortly after the meeting.会后很快，汇报就分发了下去。The manager distributes the work every morning.经理天天早晨分配工作。ReadingUnit 1 Reservation第23页酒店英语酒店英语lodgingn.住所eg.The tourist office will send you information on lodging.ReadingUnit 1 Reservation旅游局会寄给你相关住宿信息材料。The girl could hardly afford a fee for board and lodging at that time.那时女孩几乎付不起伙食和房租费。第24页酒店英语酒店英语raten.房价、价格eg.Our shop assistants are paid an hourly rate of 5.50.我们店营业员按小时支付工资，每小时 5.5英镑。We have to offer higher rates.我们不得不付更高价钱。ReadingUnit 1 Reservation第25页酒店英语酒店英语availabilityn.利用（或取得）可能性eg.The availability of public transport is also part of the equation.公共交通便利也是考虑原因之一。Before travelling we must ensure the availability of petrol and oil.旅行前，我们必须确保能够买到汽油和机油。ReadingUnit 1 Reservation第26页酒店英语酒店英语travel agencyn.旅行社eg.Im now working as a tour guide in a travel agency.我现在在一家旅行社做导游。Liberty Travel is a 59 year old travel agency.自由之旅是一家有着59年历史旅行社。ReadingUnit 1 Reservation第27页酒店英语酒店英语be aware of 意识到，知道eg.We should be aware of some of the traffic laws.我们应该知道一些交通法规。He doesnt seem to be aware of the problems.他好像没有意识到这个问题。ReadingUnit 1 Reservation第28页酒店英语酒店英语中央预订系统中央预订系统 因因为为多多数数人人会会在在住住店店之之前前先先进进行行预预订订，所所以以预预订订部部通通常常会会成成为为客客人人与与酒酒店店打打交交道道第第一一个个步步骤骤。所所以以预预订订服服务务是是前前厅厅部部一一项项主主要要工工作作职职能能。有有效效高高质质服服务务会会使使用用户户愈愈加加满满意意，从从而而为为酒酒店带来盈利。店带来盈利。ReadingUnit 1 Reservation第29页酒店英语酒店英语中央预订系统中央预订系统 CRS 中中存存放放信信息息普普通通包包含含：房房间间价价格格、房房间间分分配配、房房间间类类型型、空空房房间间、酒酒店店信信息息（如如地地址址、电电话话、传传真真、房房间间特特色色、酒酒店店特特色色）、房房间间取取消消情情况况、入入住住押押金金、最最短短入入住住要要求求、附附近近国国际际航航空空运运输输协协会会（IATA）城城市市和和机机场场、酒酒店店内内以以及及附附近近餐餐厅、酒吧、景点信息等。厅、酒吧、景点信息等。ReadingUnit 1 Reservation第30页酒店英语酒店英语中央预订系统中央预订系统 人人们们能能够够经经过过各各种种方方式式预预订订房房间间，包包含含电电话话预预订订、邮邮件件预预订订、传传真真预预订订和和网网上上预预订订。中中央央预预订订系系统统（CRS）引引进进使使预预订订流流程程大大大大地地便便捷捷起起来来。CRS 是是一一个个由由计计算算机机操操作作信信息息系系统统，其内存放着饭店、度假以及其它住宿设施信息，可供人们检索。其内存放着饭店、度假以及其它住宿设施信息，可供人们检索。ReadingUnit 1 Reservation第31页酒店英语酒店英语中央预订系统中央预订系统 CRS 将将酒酒店店集集团团中中各各连连锁锁酒酒店店信信息息、主主要要航航班班预预订订系系统统以以及及主主要要旅旅行行社社办办公公室室电电脑脑终终端端连连接接起起来来了了。这这么么，客客人人进进行行预预订订就就变变得得非非常常便便捷捷。现现在在，客客人人只只需需要要在在旅旅行行社社、航航空空企企业业售售票票处处或或者者酒酒店店这这三三家家机机构构选选择择任任何何一一家家，就就能能够够将将自自己己旅旅行行全部行程都安排好。全部行程都安排好。ReadingUnit 1 Reservation第32页酒店英语酒店英语中央预订系统中央预订系统 “因因特特网网对对酒酒店店预预订订作作用用正正变变得得越越来来越越主主要要。我我并并不不是是说说网网络络会会增增加加我我们们预预订订，不不过过我我们们必必须须注注意意到到它它作作用用，因因为为这这是是一一个个不不一一样样预预订订方方式式，客客人人们们会会经经过过网网络络来来预预订订，”某某五五星星级级酒酒店店销销售售经经理理约约翰翰说说道道，“所所以以，我我们们必必须须确确保保我我们们在在正正确确时时间间、用用简简单单英英语语给给出出正正确确价价格格，让让世世界界上上每每个个人人都都能能了了解解它它，因因为为现现在在查查询询酒酒店店信信息息不不但但包包含含旅旅行行社社代代理理人人，还还有有坐坐在在家家里里普通人。普通人。”ReadingUnit 1 Reservation第33页酒店英语酒店英语 reserve in person book through a travel agency reserve through a central reservation system reserve at attractions reserve over the phone book on the Internet reserve by mail reserve at nearby restaurants book through the International Air Transport Association reserve at nearby bars reserve by fax book at an airline officeTask 2 Read the passage and tick off the ways of reservation mentioned in the passage.ReadingUnit 1 ReservationSuggested Answers第34页酒店英语酒店英语 reserve in personbook through a travel agencyreserve through a central reservation system reserve at attractionsreserve over the phonebook on the Internetreserve by mail reserve at nearby restaurants book through the International Air Transport Association reserve at nearby barsreserve by faxbook at an airline officeReadingUnit 1 ReservationSuggested AnswersTask 2 Read the passage and tick off the ways of reservation mentioned in the passage.第35页酒店英语酒店英语Task 3 Read the passage again and fill in the table about the information stored in the CRS.ReadingUnit 1 ReservationSuggested Answers第36页酒店英语酒店英语ReadingUnit 1 ReservationSuggested Answers3.room types5.hotel cancellation8.fax number9.restaurants attractionsTask 3 Read the passage again and fill in the table about the information stored in the CRS.第37页酒店英语酒店英语 1.The CRS links hotels around the world with each other.2.We have to offer the right rates at the right time and in difficult English.3.Now everyone may access the hotel information through the Internet.4.The Internet provides a different reservation method.Task 4 Decide if the following statements are true(T)or false(F).ReadingUnit 1 ReservationSuggested Answers第38页酒店英语酒店英语ReadingUnit 1 ReservationSuggested Answers1.F 2.F 3.T 4.TTask 4 Decide if the following statements are true(T)or false(F).第39页酒店英语酒店英语pic 1Ratepic 2Telephone No.pic 3Swimming pool pic 4No.of people pic 5DateDialog 1Dialog 2Dialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what each dialog is about and mark()where appropriate.ListeningUnit 1 ReservationSuggested Answers第40页酒店英语酒店英语Suggested AnswersTask 1 Listen to five short dialogs and decide what each dialog is about and mark()where appropriate.pic 1Ratepic 2Telephone No.pic 3Swimming pool pic 4No.of people pic 5DateDialog 1Dialog 2Dialog 3Dialog 4Dialog 5ListeningUnit 1 Reservation第41页酒店英语酒店英语 name length of stay address method of payment number of people in the party telephone number reserve by mail special requirement type of room reserve at nearby bars arrival time guarantee methodTask 2 Joanna Eliot is a tour guide.She is calling to make a reservation for her tour group.Tick off the information mentioned in the conversation.ListeningUnit 1 ReservationSuggested Answers第42页酒店英语酒店英语Suggested Answersnamelength of stay address method of paymentnumber of people in the partytelephone number reserve by mail special requirementtype of room reserve at nearby bars arrival time guarantee methodTask 2 Joanna Eliot is a tour guide.She is calling to make a reservation for her tour group.Tick off the information mentioned in the conversation.ListeningUnit 1 Reservation第43页酒店英语酒店英语Task 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.Reservationist(R):Good morning.Room Reservations.How may I help you?Guest(G):I am calling from the International Youth Travel Agency.Id like to know if you have any rooms(1)_ for the nights from December 2nd to 6th.R:May I know how many people there will be(2)_?G:28.per room in the party under your name looking forward toroom rate check Twin-bed rooms availableListeningUnit 1 Reservation第44页酒店英语酒店英语R:What kind of rooms would you like?G:(3)_ with bath.R:Just a moment,please.Let me(4)_.Sorry to have kept you waiting,madam.I can book 14 TWBs for you for those days.G:How much is the(5)_,then?R:Four hundred and eighty yuan per night(6)_,with breakfast.G:Thats good.R:May I book the rooms(7)_?G:Yes.My name is Joanna Eliot.J-O-A-N-N-A,Joanna,and E-L-I-O-T,Eliot.per room in the party under your name looking forward toroom rate check Twin-bed rooms availableListeningUnit 1 Reservation第45页酒店英语酒店英语R:Thank you,Miss Eliot.May I have your phone number,please?G:312-5541412.R:312-5541412.Thats 14 TWBs for Joanna Eliot at 480 yuan from December 2nd to 6th.Is that correct?G:Thats correct.R:Thank you for calling.Were(8)_ seeing you soon.ListeningUnit 1 Reservationper room in the party under your name looking forward toroom rate check Twin-bed rooms availableSuggested Answers第46页酒店英语酒店英语Suggested Answers(1)available (2)in the party(3)Twin-bed rooms (4)check(5)room rate (6)per room(7)under your name (8)looking forward toTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.ListeningUnit 1 Reservation第47页酒店英语酒店英语Task 4 A guest is calling the hotel to cancel a reservation.Listen to the conversation and fill in the blanks with the information you hear.ListeningUnit 1 ReservationSuggested Answers第48页酒店英语酒店英语Suggested AnswersGuest name:Jim FischerDate of reservation:from April 3rd to 5thCallers name:Kelvin JoantPhone number:13924789350ListeningUnit 1 ReservationTask 4 A guest is calling the hotel to cancel a reservation.Listen to the conversation and fill in the blanks with the information you hear.第49页酒店英语酒店英语 1.Alice Green calls to change her travel schedule.2.The reservation is under Alice Greens name.3.The boss calls to cancel his reservation.4.The deposit will be refunded to Jim Fischers account in seven days.Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).ListeningUnit 1 ReservationSuggested Answers第50页酒店英语酒店英语Suggested Answers1.F 2.F 3.F 4.TListeningUnit 1 ReservationTask 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).第51页酒店英语酒店英语SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.Reservationist(R):Good morning,New Century Hotel Reservations.Can I help you?Guest(G):Yes,Id like to reserve a room for my boss.R:For which dates?G:For the nights from January 10th to 14th.R:How many guests will there be in your party?G:Just two.R:Could you hold the line for a moment,please?Ill check if there is a room available for those days.G:OK.(The Reservationist checks the hotels reservation system for the room availability.)第52页酒店英语酒店英语SpeakingUnit 1 ReservationTask 1 Read and practice the conversation in pairs.R:Thank you for waiting.We have double rooms and suites.Which do you prefer?G:How much do you charge for a suite?R:A junior suite is at 790 yuan per night,and an executive suite 1,090 yuan.G:Id like to take the one