饭店实用英语复习题及答案-unit-1(xt).doc

Scene 1 Room Reservations
Exercises
I. Fill in each blank with the proper form of the word given in the brackets.
1.reserved 2. giving 3. made 4. available 5.calling

II. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与….等同)those given in Chinese in the table below.
A---------------------------- double room 双人房间
B---------------------------- deluxe studio room 豪华套房
C----------------------------reservation desk 预订处
D---------------------------- president suite 总统套房
E--------------------------- entrance hall门厅
F-----------------------------room rate 房间价格
G---------------------------- king-size bed 大号床
H----------------------------- deluxe business room 豪华商务间
I-----------------------------switchboard operator 电话接线员
J------------------------------cashier’s desk 兑换处
K---------------------------- reception desk 接待处
L----------------------------- adjacent room 相邻房间
M----------------------------a family suite 家庭套房
N---------------------------- cot儿童床
O----------------------------- executive suite 经理套房
P---------------------------- twin bed 对床, （成对的）单人床
Q---------------------------- double bed双人床
1. O 2. A 3.B 4. L 5.E 6.K 7.F 8.D 9.H 10.N

III. Complete the following dialogue.
1. May I help you?
2. Do you have a reservation?
3. One moment, please.
4. Could you fill in the registration card, please?
5. Housekeeping hasn’t cleaned your room yet.

IV. Translate in the following sentences into English.
1. I'd like to reserve two rooms for my friends.
2. We are glad to accept your booking.
3. Which kind of room would you prefer? (What kind of room do you want?)
4. Service charge is included in the room rate.
5. There are only a few vacancies left.

Case Study
Read the above conversation and complete the outline. You should write your answers in no more than three words.
1. 3
2. a suit
3. credit card number
4. breakfast
5. confirm her reservation.

Home Reading
Passage 1:
Decide whether the statements are true (T) or false (F) after reading the passage above.
1.Anybody can take a reservation over the phone. （ F ）
2.As a reservation clerk, you can answer the phone within 60 seconds.（ F ）
3.If the callers want to do business with the hotel, they just call the sales department.（ F ）
4.After you get all the information you need from the guest, you have to repeat it to make sure everything is correct.（ T ）
5.Reservation clerks should express appreciation to guests for their patronage at the end of the call. （ T ）

Passage 2:
Read Passage 2 again and give brief answers to the following 5 questions .
1.The owner himself
2.The laundry service, massage room, fitness gyms, conference rooms and lock boxes
3.Child care and game rooms
4. Marketing service and bookkeeping of the hotel
5. The price of the rooms will be slightly lower