饭店实用英语unit-8(xt)饭店实用英语复习题及答案.doc

Scene 8 Wake-up Call Service
Exercises
I. Fill in each blank with the proper form of the word given in the brackets.
1. to request 2. leaves 3. final 4. will record 5. drive

II. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与….等同)those given in Chinese in the table below.
A---------------------------- wake-up call 唤醒服务
B------- --------------------- room number 房间号码
C------ ---------------------- front desk 前台
D---------------------------- Computer Automatic Wakeup System电脑自动呼叫系统
E------ ---------------------- Call Accounting System电话呼叫
F----------------------------- Assistant Manager经理助理
G---------------------------- doorbell 门铃
H----------------------------- Engineering Department 工程部
I------------------------------- bolt门闩
J------------------------------ alarm clock 闹钟
K------ ---------------------- switch电开关
L------ ----------------------- voice prompt 语音提示
M---------------------------- weather forecast 天气预报
N----------------------------- hospitality industry饭店业
O----------------------------- PABX专用自动电话交换机
P---------------------------- security department 保安部
Q---------------------------- telephone directory 电话簿
1.H 2.P 3.L 4.N 5.D 6.A 7. I 8. E 9.C 10.G

III. Complete the following dialogue.
1. I want to cancel my wake-up call
2. May I have your name please
3. Just a minute
4. Your wake-up call has been canceled
5. you can give us a call

IV. Translate in the following sentences into English.
1.The computer will record your room number and the time automatically.
2. I wonder if your hotel has the wake-up call service.
3. What time would you like us to call you?
4. Change my wake-up call to 7:15, will you, please?
5. I’ll tell the operator to call you up at 5:30 tomorrow morning．

Case Study
Read the above conversation and complete the outline. You should write your answers in no more than three words.
1. a wake-up call
2. a ticket
3. too early
4. changed it
5. will take her

Home Reading
Passage 1:
Decide whether the statements are true (T) or false (F) after reading the passage above.
1.“Good morning this is your wake-up call” is regarded as the boring wake-up call. （T）
2.Guests can hear the local weather forecast in the customized wake-up announcements. （T）
3.The most discerning guest hates the customized wake-up announcements. （F）
4.“Live” operators are not reliable. （F）
5.Customized wake-up announcements can make more profits for hotels. （T）

Passage 2:
Read Passage 2 again and give brief answers to the following 5 questions.
1. Two
2. Right click on the occupied room from eZee FrontDesk main screen
3. Update
4. The active and cancelled wake-up call times
5. Click on the Wakeup Call menu