处事法则方针中英文版.ppt

Creating 创造“The Univertical Way”处事法则/方针 How we can become the best possible manufacturer for our community,ourselves and our companys future.怎样才能成为我们团体，个人，及公司的将来的最怎样才能成为我们团体，个人，及公司的将来的最好的制造商好的制造商。HOW DO YOU SEE YOUR JOB?PERSPECTIVE A怎么样看自己的工作？前途 A l“I just come to work to make money.”l我工作只是为赚钱l“I dont see how my job makes a difference to anyone.”l我看不出我的工作和其他人的工作有什么不同的地方l“I just want to do things that I dont really have to think about too hard.”l我不想做太难做的事情l“I just do the same thing everyday.”l我每天做同样的事情l“I dread coming to work because I dont feel like it is adding any value to my life.”l我讨厌工作，因为我觉得工作对我的生活无意义。HOW DO YOU SEE YOUR JOB?PERSPECTIVE B怎么样看自己的工作？前途 Bl“I am part of a team that makes the best metal anodes and specialty chemicals in China,where I know that my customers are benefiting from my work.”l我是中国最好的制造金属阳极材料和专业化学制品的小组成员之一，我的客户从我的工作中获益颇多。l“I am helping to contribute to a better community.”l我正在一个很好的团体中工作l“I am able to use my talents,skills and knowledge to solve problems and achieve new things on my job.”l我有能力把我的才干，技术和知识运用到工作中去解决问题和达到新的成就。l“I am growing and learning.”l我不停的学习和成长l“I make a difference to those that I work with.”l我（和我的同事门比）与众不同l“I feel rewarded and recognized.”l我觉得有回报而且得到了社会的认可 New Venture in China在中国的新投资lBy working at Univertical,you are a part of:l在Univertical工作，你是。的一部分A higher goal:To create the global benchmark for plating products in Asia.高目标，在亚洲创造电镀行业的标杆 A higher vision where the employee has the ability to make changes and create new value.更远的眼光，员工有能力改变并创造价值An opportunity and responsibility to fully use your talents,skills and knowledge,as well as continue to develop them to higher levels.提供一个机会和责任运用你的才干技术和知识持续发展并达到更高层次Make a difference in your life,your family and your community.使你的生活，家庭和社交团体有所不同 The Univertical WayUnivertical处事法则/方针To satisfy our customers(external community)by satisfying our internal customers(our employees and our team)in order to grow our company.为公司有更长远的发展，我们通过满意我们的（内部客户）员工和团队来满意我们的客户（外部社区）。We will use a variety of new practices to help us the first one I want to introduce is called 我们将用一种新的理念帮助我们，首先介绍给大家的是，精益思想Lean Thinking.Manufacturing History制造业的历史lMASS PRODUCTION 大规模生产Henry Ford and the Model T.亨利福特和T型号汽车Affordable,but only one style.买得起,但只有一种规格lTOYOTA PRODUCTION SYSTEM丰田生产体系Customer market,variety expected关注市场多样化需求After WWII,driven to compete with the Big 3 Automakers(Ford,Chrysler,GM),with limited resources.二战后,利用有限的资源与世界3大汽车制造商(福特、克莱斯勒和通用）竞争Focus on cost reduction by eliminating waste 关注于通过消除浪费降低成本=LEAN MANUFACTURING精益制造Toyota has 10%of world auto sales,15%of US sales(ahead of Chrysler)overall it is the#2 automaker in the world.丰田占有汽车销售份额，美国销售份额（超过克莱斯勒）。是世界第汽车制造商。PHILOSOPHY世界观世界观Lean thinking strong,stable processes withcontinuous improvement to eliminate waste精益思想坚决、稳定地持续改进，杜绝浪费.JITJust what is needed需要什么？Just the amount needed需要多少数量？Just at the time needed什么时间需要？Via FlowTaktPull JIDOKAImmediate response toabnormalities.对不正常情况做出最及时反应 Prevent reoccurrenceto achieve Zero defects预防性措施达到生产次品率0%Customer Focus客户至上客户至上Responsive and understanding to all customer needs 理解并对客户的要求做出回应Flexible,motivated employees.灵活，被激励的员工Always seeking a better way.总是寻找更好的解决办法 How Lean Manufacturing Works精益制造型企业是怎么运转的 lKeeping a customer perspective-giving the customer what they want when they want it(JIT)l(JIT)站在客户的角度-及时提供客户想要的东西 lBuilt-in quality(Jidoka)以质量为第一 lEmpowered Teams 授权的团队 lPull system 基于客户而不是预测 lChanges for the better(Kaizen)越变/发展越好 Our view should be:To feel“the spirit of the challenge”and then take responsibility to meet that challenge.我们的目光是，有“挑战精神“，并且有责任迎接挑战 Who Are Our Customers?谁是我们的客户？lExternal customers:外部客户 The companies that use our materials用我们公司产品的客户 lInternal customers:内部客户 The next step of the process that uses your material.用你产品为原料的下一道工序 What a Customer Wants客户要什么？lQuality 质量 Low defects 低次品率 Consistent 连续性 lPrice 价格 Competitive,market value有竞争力的市场价 lSpeed 供货速度 Quick order filling 对定单快速反应 Example product 实例 莫莉 Pen Manufacturing Company莫莉制笔公司制笔公司 We make writing pens for general use.I need the following workers to work for me 我们制造平常写字用的普通笔，我需要以下人员帮我工作 5 Assemblers 5 个装配工 1 Materials Manager 1 个材料经理 1 Scorekeeper 1 个记分员 Example product 实例 lCreate a chart of how to create a pen建立一个如何制造钢笔的流程图