Chapter-1----人力资源管理导论.ppt

PowerPoint Presentation by Charlie CookPowerPoint Presentation by Charlie CookThe University of West AlabamaThe University of West AlabamaChapter1Chapter1Introduction to Introduction to Human Resource Human Resource ManagementManagementPartOne|IntroductionPartOne|IntroductionCopyright 2011 Pearson Education,Inc.Copyright 2011 Pearson Education,Inc.publishing as Prentice Hallpublishing as Prentice HallPowerPoint Presentation by Charlie CookPowerPoint Presentation by Charlie CookThe University of West AlabamaThe University of West AlabamaChapter1Chapter1Introduction to Introduction to Human Resource Human Resource ManagementManagementPartOne|IntroductionPartOne|IntroductionCopyright 2011 Pearson Education,Inc.Copyright 2011 Pearson Education,Inc.publishing as Prentice Hallpublishing as Prentice Hall第第1章章人力资源管理导论人力资源管理导论Introduction?Summarizethepassage（P2）Copyright2011PearsonEducation,Inc.publishingasPrenticeHall141.1.Explain what human resource management is.Explain what human resource management is.2.2.Show with examples why human resource management Show with examples why human resource management is important to all managers.is important to all managers.3.3.Illustrate the human resources responsibilities of line Illustrate the human resources responsibilities of line and staff(HR)managers.and staff(HR)managers.4.4.Briefly discuss and illustrate each of the important Briefly discuss and illustrate each of the important trends influencing human resource management.trends influencing human resource management.5.5.List and briefly describe important trends in human List and briefly describe important trends in human resource management.resource management.LEARNING OUTCOMESCopyright2011PearsonEducation,Inc.publishingasPrenticeHall151.解释什么是人力资源管理解释什么是人力资源管理2.举例说明为什么人力资源管理对所有的管理者而言都很举例说明为什么人力资源管理对所有的管理者而言都很重要重要。3.说明直线管理人员和职能（人力资源）管理人员在人力说明直线管理人员和职能（人力资源）管理人员在人力资源管理中各自承担的职责。资源管理中各自承担的职责。4.简要说明和阐述会对人力资源管理产生影响的每一种重简要说明和阐述会对人力资源管理产生影响的每一种重要趋势。要趋势。5.列举并简要描述人力资源管理的若干重要发展趋势。列举并简要描述人力资源管理的若干重要发展趋势。学习目标学习目标学习目标学习目标Key Point Explainwhathumanresourcemanagementis.Explainwhathumanresourcemanagementis.IllustratethehumanresourcesresponsibilitiesofIllustratethehumanresourcesresponsibilitiesoflineandstaff(HR)managers.lineandstaff(HR)managers.ListandbrieflydescribeimportanttrendsinhumanListandbrieflydescribeimportanttrendsinhumanresourcemanagement.resourcemanagement.重点重点解释什么是人力资源管理解释什么是人力资源管理。说明直线管理人员和职能（人力资源）管理人员在人力说明直线管理人员和职能（人力资源）管理人员在人力资源管理中各自承担的职责。资源管理中各自承担的职责。列举并简要描述人力资源管理的若干重要发展趋势。列举并简要描述人力资源管理的若干重要发展趋势。Difficult Point Importanttrendsinhumanresourcemanagement.Importanttrendsinhumanresourcemanagement.难点难点人力资源管理的若干重要发展趋势人力资源管理的若干重要发展趋势1.1)What is Human Resource Management(HRM)?In your own words(En/Ch)Copyright2011PearsonEducation,Inc.publishingasPrenticeHall111Human Resource Management at Work WhatIsHumanResourceManagement(HRM)?WhatIsHumanResourceManagement(HRM)?Theprocessofacquiring,training,appraising,andTheprocessofacquiring,training,appraising,andcompensatingemployees,andofattendingtotheirlaborcompensatingemployees,andofattendingtotheirlaborrelations,healthandsafety,andfairnessconcerns.relations,healthandsafety,andfairnessconcerns.Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1121.1)组织中的人力资源管理组织中的人力资源管理 什么是人力资源管理什么是人力资源管理什么是人力资源管理什么是人力资源管理(HRM)?(HRM)?人力资源管理是一个获取、培训、评价和报酬员工的过程，同时人力资源管理是一个获取、培训、评价和报酬员工的过程，同时人力资源管理是一个获取、培训、评价和报酬员工的过程，同时人力资源管理是一个获取、培训、评价和报酬员工的过程，同时也是一个关注劳工关系、健康和安全以及与公平等方面问题的过也是一个关注劳工关系、健康和安全以及与公平等方面问题的过也是一个关注劳工关系、健康和安全以及与公平等方面问题的过也是一个关注劳工关系、健康和安全以及与公平等方面问题的过程。程。程。程。Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1131.2)HRM Relates to M?The Management ProcessPlanningOrganizingLeadingStaffingControllingCopyright2011PearsonEducation,Inc.publishingasPrenticeHall114管理过程管理过程计划计划组织组织领导领导人事人事控制控制Copyright2011PearsonEducation,Inc.publishingasPrenticeHall115Human Resource Management ProcessesAcquisitionTrainingAppraisalCompensationLabor RelationsHealth and SafetyFairnessHumanResourceManagement(HRM)Copyright2011PearsonEducation,Inc.publishingasPrenticeHall116人力资源管理流程人力资源管理流程获取获取培训培训评价评价薪酬薪酬劳资关系劳资关系员工健康和安全员工健康和安全公正公正人力资源管理人力资源管理2.Why is HRM important to all managers?Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1182.Personnel Mistakes(Importance of HRM)HirethewrongpersonforthejobHirethewrongpersonforthejob ExperiencehighturnoverExperiencehighturnover HaveyourpeoplenotdoingtheirbestHaveyourpeoplenotdoingtheirbest WastetimewithuselessinterviewsWastetimewithuselessinterviews HaveyourfirmincourtbecauseofdiscriminatoryHaveyourfirmincourtbecauseofdiscriminatoryactionsactions HavesomeemployeesthinktheirsalariesareunfairHavesomeemployeesthinktheirsalariesareunfairandinequitablerelativetoothersintheorganizationandinequitablerelativetoothersintheorganization AllowalackoftrainingtoundermineyourAllowalackoftrainingtoundermineyourdepartmentseffectivenessdepartmentseffectiveness CommitanyunfairlaborpracticesCommitanyunfairlaborpracticesCopyright2011PearsonEducation,Inc.publishingasPrenticeHall1192.人事工作的错误（人力资源管理的重要性）人事工作的错误（人力资源管理的重要性）雇用了不合适的人来承担某一职位雇用了不合适的人来承担某一职位雇用了不合适的人来承担某一职位雇用了不合适的人来承担某一职位 员工的流动率很高员工的流动率很高员工的流动率很高员工的流动率很高 不能让自己的员工把工作做到最好不能让自己的员工把工作做到最好不能让自己的员工把工作做到最好不能让自己的员工把工作做到最好 在没用的面试浪费了很多时间在没用的面试浪费了很多时间在没用的面试浪费了很多时间在没用的面试浪费了很多时间 由于采取了歧视性的做法而使公司被诉诸法庭由于采取了歧视性的做法而使公司被诉诸法庭由于采取了歧视性的做法而使公司被诉诸法庭由于采取了歧视性的做法而使公司被诉诸法庭 员工觉得自己的薪资与组织中的其他人相比不公平员工觉得自己的薪资与组织中的其他人相比不公平员工觉得自己的薪资与组织中的其他人相比不公平员工觉得自己的薪资与组织中的其他人相比不公平 因员工受到的培训不足而导致本部门的工作有效性受损因员工受到的培训不足而导致本部门的工作有效性受损因员工受到的培训不足而导致本部门的工作有效性受损因员工受到的培训不足而导致本部门的工作有效性受损 发生任何不公正的劳资关系行为发生任何不公正的劳资关系行为发生任何不公正的劳资关系行为发生任何不公正的劳资关系行为Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1203.Line and Staff Aspects of HRM LineManagerLineManagerIsauthorized(haslineauthority)todirecttheworkofIsauthorized(haslineauthority)todirecttheworkofsubordinatesandisresponsibleforaccomplishingthesubordinatesandisresponsibleforaccomplishingtheorganizationstasks.organizationstasks.StaffManagerStaffManagerAssistsandadviseslinemanagers.Assistsandadviseslinemanagers.HasfunctionalauthoritytocoordinatepersonnelHasfunctionalauthoritytocoordinatepersonnelactivitiesandenforceorganizationpolicies.activitiesandenforceorganizationpolicies.Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1213.直线管理和职能管理中的人力资源管理直线管理和职能管理中的人力资源管理 直线经理直线经理直线经理直线经理拥有直线权力来指挥下属并为组织任务的完成负责。拥有直线权力来指挥下属并为组织任务的完成负责。拥有直线权力来指挥下属并为组织任务的完成负责。拥有直线权力来指挥下属并为组织任务的完成负责。职能经理职能经理职能经理职能经理协助直线经理，向其提建议协助直线经理，向其提建议协助直线经理，向其提建议协助直线经理，向其提建议拥有职能权力来协调人事活动和强化组织政策拥有职能权力来协调人事活动和强化组织政策拥有职能权力来协调人事活动和强化组织政策拥有职能权力来协调人事活动和强化组织政策Copyright2011PearsonEducation,Inc.publishingasPrenticeHall122Line Managers HRM Responsibilities1.1.PlacingtherightpersonontherightjobPlacingtherightpersonontherightjob2.2.Startingnewemployeesintheorganization(orientation)Startingnewemployeesintheorganization(orientation)3.3.TrainingemployeesforjobsthatarenewtothemTrainingemployeesforjobsthatarenewtothem4.4.ImprovingthejobperformanceofeachpersonImprovingthejobperformanceofeachperson5.5.GainingcreativecooperationanddevelopingsmoothGainingcreativecooperationanddevelopingsmoothworkingrelationshipsworkingrelationships6.6.InterpretingthefirmspoliciesandproceduresInterpretingthefirmspoliciesandprocedures7.7.ControllinglaborcostsControllinglaborcosts8.8.DevelopingtheabilitiesofeachpersonDevelopingtheabilitiesofeachperson9.9.CreatingandmaintainingdepartmentmoraleCreatingandmaintainingdepartmentmorale10.10.ProtectingemployeeshealthandphysicalconditionProtectingemployeeshealthandphysicalconditionCopyright2011PearsonEducation,Inc.publishingasPrenticeHall123直线经理的人力资源管理责任直线经理的人力资源管理责任 1 1把正确的人放到正确的职位上去把正确的人放到正确的职位上去把正确的人放到正确的职位上去把正确的人放到正确的职位上去 2 2使新员工融入组织（使新员工融入组织（使新员工融入组织（使新员工融入组织（入职引导入职引导入职引导入职引导）3 3培训员工承担新的职位培训员工承担新的职位培训员工承担新的职位培训员工承担新的职位 4 4改进每一位员工的工作绩效改进每一位员工的工作绩效改进每一位员工的工作绩效改进每一位员工的工作绩效 5 5争取他人的合作，建立顺畅的工作关系争取他人的合作，建立顺畅的工作关系争取他人的合作，建立顺畅的工作关系争取他人的合作，建立顺畅的工作关系 6 6解释公司的政策和程序解释公司的政策和程序解释公司的政策和程序解释公司的政策和程序 7 7控制劳动力成本控制劳动力成本控制劳动力成本控制劳动力成本 8 8开发每一位员工的能力开发每一位员工的能力开发每一位员工的能力开发每一位员工的能力 9 9创造并维持部门员工的工作士气创造并维持部门员工的工作士气创造并维持部门员工的工作士气创造并维持部门员工的工作士气 1010保护员工的健康和身体状况保护员工的健康和身体状况保护员工的健康和身体状况保护员工的健康和身体状况TrendsNewmethodsCopyright2011PearsonEducation,Inc.publishingasPrenticeHall124Human Resource Managers DutiesLine FunctionLine AuthorityImplied AuthorityStaff FunctionsStaff AuthorityInnovator/AdvocacyFunctions ofHR ManagersCoordinative FunctionFunctional AuthorityCopyright2011PearsonEducation,Inc.publishingasPrenticeHall125人力资源经理的职责人力资源经理的职责直线职能直线职能直线权力、隐性权力直线权力、隐性权力人事职能人事职能人事权力人事权力创新者、维护者创新者、维护者人力资源经理的人力资源经理的职能职能协调职能协调职能职能权力职能权力Copyright2011PearsonEducation,Inc.publishingasPrenticeHall126Human Resource SpecialtiesRecruiterEEO coordinatorLabor relations specialistTraining specialistJob analystCompensation managerHumanResourceSpecialtiesCopyright2011PearsonEducation,Inc.publishingasPrenticeHall127人力资源专家人力资源专家招募者招募者公平就业机会公平就业机会协调员协调员劳资关系专家劳资关系专家培训专家培训专家职位分析职位分析薪酬经理薪酬经理人力资源专家人力资源专家Copyright2011PearsonEducation,Inc.publishingasPrenticeHall128New Approaches to Organizing HRTransactional HR groupCorporate HR groupEmbeddedHR unitNew HR Services GroupsCenters of ExpertiseoutsourceDiscuss strategy plan with top managementHR attend some departmentsConsultant within companyCase:IBMcompanybuild3differentteamsforserviceCopyright2011PearsonEducation,Inc.publishingasPrenticeHall129组织人力资源的新方法组织人力资源的新方法交易型人力资源交易型人力资源服务服务公司型人力资源公司型人力资源服务服务嵌入型人力资源嵌入型人力资源服务服务新型人力资源服务团队新型人力资源服务团队专家中心专家中心Coorperation between Line and HRLineManagerHRManagerLineManagerDetermineQualificationsRecruitmentFirstSelectionandInterviewTestsFinalSelectionExpectDesignTrainingprogramDoItPowerPoint Presentation by Charlie CookPowerPoint Presentation by Charlie CookThe University of West AlabamaThe University of West AlabamaChapter1Chapter1Introduction to Introduction to Human Resource Human Resource ManagementManagementPartOne|IntroductionPartOne|IntroductionTrends Shaping Human Resource Management?Discussion:P(10-16)Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1325.Trends Shaping Human Resource ManagementGlobalization and Competition TrendsTechnological TrendsIndebtedness(“Leverage”)and DeregulationTrends in the Nature of WorkWorkforce and Demographic TrendsEconomic Challenges and TrendsTrendsinHRManagementCopyright2011PearsonEducation,Inc.publishingasPrenticeHall1335.影响人力资源管理的若干趋势影响人力资源管理的若干趋势全球化和竞争潮流全球化和竞争潮流技术潮流技术潮流负债增加（负债增加（“杠杆杠杆机制机制”）和管制放）和管制放松松工作性质变化潮流工作性质变化潮流劳动力队伍和人口劳动力队伍和人口结构发展趋势结构发展趋势经济挑战经济挑战人力资源管理人力资源管理中的趋势中的趋势Copyright2011PearsonEducation,Inc.publishingasPrenticeHall135Trends in the Nature of WorkHigh-Tech JobsService JobsChanges in How We WorkKnowledge Work and Human Capital（P13）ChadToulouseworkerDell:accordingtotheordertoorganizeCopyright2011PearsonEducation,Inc.publishingasPrenticeHall136工作性质变化的潮流工作性质变化的潮流高技术工作高技术工作服务型工作服务型工作我们工作方式的变化我们工作方式的变化知识型员工和人力知识型员工和人力资本资本Copyright2011PearsonEducation,Inc.publishingasPrenticeHall1416.Important Trends in HRMThe New HR ManagersHigh-Performance Work SystemsStrategic HRM（P18）Evidence-Based HRMManaging EthicsHR CertificationHumanResourceManagementTrendsCopyright2011PearsonEducation,Inc.publishingasPrenticeHall1426.人力资源管理的重要趋势人力资源管理的重要趋势新型人力资源管理新型人力资源管理者者高绩效工作系统高绩效工作系统战略性人力资源管战略性人力资源管理理循证人力资源管理循证人力资源管理管理伦理管理伦理人力资源认证人力资源认证人力资源管理人力资源管理趋势趋势143Meeting Todays HRM ChallengesFocus more on“big picture”(strategic)issuesFind new ways to provide transactional servicesThe New Human Resource ManagersAcquire broader business knowledge and new HRM proficienciesSignicast Corp.A new computerized plantOtherknowledge:Marketing;FinanceCopyright2011PearsonEducation,Inc.publishingasPrenticeHall144应对当今人力资源管理挑战应对当今人力资源管理挑战需要更多地关注需要更多地关注全局性问题全局性问题需要发现提供事需要发现提供事务性服务的新方务性服务的新方法法新型人力资源管理者新型人力资源管理者应当具备新的专应当具备新的专业技能业技能Copyright2011PearsonEducation,Inc.publishingasPrenticeHall145TABLE12SomeTechnologicalApplicationstoSupportHRTechnologyHowUsedbyHRApplication service providers(ASPs)and technology outsourcing ASPs provide software application,for instance,for processing employment applications.The ASPs host and manage the services for the employer from their own remote computersWeb portals Employers use these,for instance,to enable employees to sign up for and manage their own benefits packages and to update their personal information Streaming desktop video Used,for instance,to facilitate distance learning and training or to provide corporate information to employees quickly and inexpensively Internet-and network-monitoring software Used to track employees Internet and e-mail activities or to monitor their performance Electronic signatures Legally valid e-signatures that employers use to more expeditiously obtain signatures for applications and record keeping Electronic bill presentment and payment Used,for instance,to eliminate paper checks and to facilitate payments to employees and suppliers Data warehouses and computerized analytical programs Help HR managers monitor their HR systems.For example,they make it easier to assess things like cost per hire,and to compare current employees skills with the firms projected strategic needs Copyright2011PearsonEducation,Inc.publishingasPrenticeHall146表表12一些支持人力资源管理的技术应用一些支持人力资源管理的技术应用技技术术在人力在人力资资源源领领域中如何域中如何应应用用应 用 服 务 提 供 商（APS）与技术外包应用服务提供商提供应用软件，比如用来处理求职申请表的软件。应用服务提供商通过自己的远程计算机来为企业提供服务并对其进行管理门户网站举例来说，企业利用这种门户网站让员工来进行注册，同时管理他们自己的总体福利包，还包括自行更新个人信息桌面流媒体视频比如可用来促进远程学习和培训，还可以利用这种方式快速地、低成本地向员工提供公司相关信息互联网与网络监控软件用来追踪员工在互联网上的以及收发邮件的活动信息，或者是监控他们的绩效表现电子签名雇主可以运用具有法律效力的电子签名来更加迅速地获得求各种申请表及存档所需要的签名电子账单的呈递与支付比如可以用来取代纸质的支票，同时方便企业向员工和供货商进行相应的支付数据库与计算机化的分析程序帮助人力资源管理者监控公司的人力资源体系。例如，它们可以使企业更容易获得每次的员工雇用成本，还能将现有员工的技能与企业的预期战略需求加以对照。Copyright2011PearsonEducation,Inc.publishingasPrenticeHall147Managing Ethics EthicsEthicsStandardsthatsomeoneusestodecideStandardsthatsomeoneusestodecidewhathisorherconductshouldbewhathisorherconductshouldbe HRM-related Ethical IssuesHRM-related Ethical IssuesWorkplacesafetyWorkplacesafetySecurityofemployeerecordsSecurityofemployeerecordsEmployeetheftEmployeetheftAffirmativeactionAffirmativeactionComparableworkComparableworkEmployeeprivacyrightsEmployeeprivacyrightsCopyright2011PearsonEducation,Inc.publishingasPrenticeHall148伦理道德管理伦理道德管理 伦理伦理是某人用来决定他的行为应该是什么的标准是某人用来决定他的行为应该是什么的标准是某人用来决定他的行为应该是什么的标准是某人用来决定他的行为应该是什么的标准 与人力资源管理有关的伦理道德问题与人力资源管理有关的伦理道德问题工作场所安全工作场所安全工作场所安全工作场所安全员工记录的安全性员工记录的安全性员工记录的安全性员工记录的安全性员工偷窃员工偷窃员工偷窃员工偷窃积极的反歧视行动积极的反歧视行动积极的反歧视行动积极的反歧视行动可比性工作可比性工作可比性工作可比性工作员工隐私权员工隐私权员工隐私权员工隐私权Copyright2011PearsonEducation,Inc.publishingasPrenticeHall149HR Certification HR is becoming more professionalized.HR is becoming more professionalized.Society for Human Resource Management(SHRM)Society for Human Resource Management(SHRM)SHRMs Human Resource Certification Institute(HRCI)SHRMs Human Resource Certification Institute(HRCI)vvSPHR(Senior Professional in HR)certificateSPHR(Senior Professional in HR)certificatevvGPHR(Global Professional in HR)certificateGPHR(Global Professional in HR)certificatevvPHR(Professional in HR)certificatePHR(Professional in HR)certificateCopyright2011PearsonEducation,Inc.publishingasPrenticeHall150人力资源管理认证人力资源管理认证 人力资源变得越来越专业化人力资源变得越来越专业化 美国人力资源管理协会美国人力资源管理协会(SHR